{"licence":"Free to reuse with attribution. The requirement statements here are The Art of Service wording of each clause of the Australian care-quality frameworks named, cited to the clause they come from, not the instrument verbatim. Reuse under Creative Commons Attribution 4.0 International.","generated":"2026-10-15","counts":{"ndis":334,"acs":66,"ndisreg":21,"ndisconduct":8},"total":429,"frameworks":{"ndis":{"key":"ndis","name":"Australia NDIS Practice Standards and Quality Indicators","short":"NDIS Practice Standards","slug":"australia-ndis-practice-standards-and-quality-indicators","count":334,"page":"/standards/ndis/","endpoint":"/api/standards/ndis.json"},"acs":{"key":"acs","name":"Aged Care Quality Standards (Australia)","short":"Aged Care Quality Standards","slug":"aged-care-quality-standards-australia","count":66,"page":"/standards/acs/","endpoint":"/api/standards/acs.json"},"ndisreg":{"key":"ndisreg","name":"Australia NDIS Provider Registration Rules 2018","short":"NDIS Provider Registration Rules","slug":"australia-ndis-provider-registration-rules-2018","count":21,"page":"/standards/ndisreg/","endpoint":"/api/standards/ndisreg.json"},"ndisconduct":{"key":"ndisconduct","name":"Australia NDIS Code of Conduct Rules 2018","short":"NDIS Code of Conduct","slug":"australia-ndis-code-of-conduct-rules-2018","count":8,"page":"/standards/ndisconduct/","endpoint":"/api/standards/ndisconduct.json"}},"controls":[{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.1","domain":"Core module: governance and operational management","requirement":"Risks to the organisation, including risks to participants, financial and work health and safety risks, and risks from providing supports, are identified, analysed, prioritised and treated.","evidence":["Risk register rating likelihood and consequence with treatments and owners","Participant risk assessments linked to the organisational register","Work health and safety hazard register"],"common_gaps":["Register lists risks but no treatments or owners","Participant-level risks not considered at organisational level"],"reviewer_question":"Show me risk register rating likelihood and consequence with treatments and owners, and tell me who owns it and when it was last reviewed.","answer":"For core-10.1 Risk management: organisational and participant risks identified and treated, the evidence to bring is: Risk register rating likelihood and consequence with treatments and owners. It sits under Core module: governance and operational management and our reference for it is core-10.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.2","domain":"Core module: governance and operational management","requirement":"A documented risk management system is in place that effectively manages identified risks and is relevant and proportionate to the provider's size and scale and the scope and complexity of its supports.","evidence":["Risk management policy and framework document","Records of periodic risk register review and sign-off","Risk reports to the governing body"],"common_gaps":["Generic purchased template not adapted to the provider's supports","No evidence the system has been reviewed"],"reviewer_question":"Show me risk management policy and framework document, and tell me who owns it and when it was last reviewed.","answer":"For core-10.2 Risk management: documented, proportionate risk management system, the evidence to bring is: Risk management policy and framework document; Records of periodic risk register review and sign-off. It sits under Core module: governance and operational management and our reference for it is core-10.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.3","domain":"Core module: governance and operational management","requirement":"The risk management system covers each of: incident management; complaints management and resolution; financial management; governance and operational management; human resource management; information management; work health and safety; and emergency and disaster management.","evidence":["Risk register or framework mapped to all eight areas","Policies for each area cross-referenced from the risk framework","Most recent review of each area's risks"],"common_gaps":["Emergency and disaster or information management risks missing from the register","Financial management risks not assessed in a small provider"],"reviewer_question":"Show me risk register or framework mapped to all eight areas, and tell me who owns it and when it was last reviewed.","answer":"For core-10.3 Risk management: system covers the eight required areas, the evidence to bring is: Risk register or framework mapped to all eight areas. It sits under Core module: governance and operational management and our reference for it is core-10.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.4","domain":"Core module: governance and operational management","requirement":"Where relevant to its supports, the provider's risk management system includes measures to prevent and control infection and outbreaks.","evidence":["Infection prevention and control policy and outbreak management plan","PPE stock and supply records","Records of outbreak response or exercises"],"common_gaps":["Outbreak plan written during a past pandemic and never updated","No PPE stock plan for home-based supports"],"reviewer_question":"Show me infection prevention and control policy and outbreak management plan, and tell me who owns it and when it was last reviewed.","answer":"For core-10.4 Risk management: infection and outbreak prevention and control, the evidence to bring is: Infection prevention and control policy and outbreak management plan; PPE stock and supply records. It sits under Core module: governance and operational management and our reference for it is core-10.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.5","domain":"Core module: governance and operational management","requirement":"Supports and services are actually delivered in line with the risk management system, so the controls written in it are followed in practice.","evidence":["Spot check or supervision records verifying risk controls on shift","Participant files showing risk plan actions carried out","Internal audit findings on risk controls"],"common_gaps":["Risk controls on paper not followed by casual or agency workers","Participant risk plans not available to workers on shift"],"reviewer_question":"Show me spot check or supervision records verifying risk controls on shift, and tell me who owns it and when it was last reviewed.","answer":"For core-10.5 Risk management: supports delivered consistently with the risk system, the evidence to bring is: Spot check or supervision records verifying risk controls on shift. It sits under Core module: governance and operational management and our reference for it is core-10.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-10.6","domain":"Core module: governance and operational management","requirement":"The provider holds appropriate insurance, including professional indemnity, public liability and accident insurance, for the supports it delivers.","evidence":["Current certificates of currency for professional indemnity, public liability and accident or workers compensation cover","Insurance schedule showing the covered activities match registered supports","Renewal tracking records"],"common_gaps":["Policy lapsed or excludes some registered supports","Sole traders relying on a subcontractor's insurance"],"reviewer_question":"Show me current certificates of currency for professional indemnity, public liability and accident or workers compensation cover, and tell me who owns it and when it was last reviewed.","answer":"For core-10.6 Risk management: appropriate insurance held, the evidence to bring is: Current certificates of currency for professional indemnity, public liability and accident or workers compensation cover. It sits under Core module: governance and operational management and our reference for it is core-10.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-10.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-10-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-11.1","domain":"Core module: governance and operational management","requirement":"The provider keeps a quality management system proportionate to its size, scale and the complexity of its supports, which defines how legislative and Practice Standards requirements are met and is reviewed and updated to improve support delivery.","evidence":["Quality manual or framework mapping policies to the NDIS Practice Standards","Document control register with review dates","Records of quality system reviews and changes made"],"common_gaps":["Policies not reviewed since registration","Quality system not mapped to the modules the provider is registered for"],"reviewer_question":"Show me quality manual or framework mapping policies to the NDIS Practice Standards, and tell me who owns it and when it was last reviewed.","answer":"For core-11.1 Quality management: proportionate quality system maintained and reviewed, the evidence to bring is: Quality manual or framework mapping policies to the NDIS Practice Standards. It sits under Core module: governance and operational management and our reference for it is core-11.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-11.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-11-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-11.2","domain":"Core module: governance and operational management","requirement":"The quality management system includes a documented program of internal audits that is proportionate to the provider's size, scale and the complexity of its supports.","evidence":["Internal audit schedule covering the applicable standards","Completed internal audit reports with findings","Corrective action records closing audit findings"],"common_gaps":["Audit schedule exists but no audits completed","Findings raised with no corrective action closed"],"reviewer_question":"Show me internal audit schedule covering the applicable standards, and tell me who owns it and when it was last reviewed.","answer":"For core-11.2 Quality management: documented internal audit program, the evidence to bring is: Internal audit schedule covering the applicable standards; Completed internal audit reports with findings. It sits under Core module: governance and operational management and our reference for it is core-11.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-11.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-11-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-11.3","domain":"Core module: governance and operational management","requirement":"The quality management system drives continuous improvement using outcomes, risk-related data, evidence-informed practice and feedback from participants and workers.","evidence":["Continuous improvement register with source, action and completion date","Participant and worker feedback summaries and the resulting changes","Quality reports analysing incidents, complaints and outcome data"],"common_gaps":["Improvement register only records audit findings","Feedback collected but not analysed or acted on"],"reviewer_question":"Show me continuous improvement register with source, action and completion date, and tell me who owns it and when it was last reviewed.","answer":"For core-11.3 Quality management: continuous improvement from data and feedback, the evidence to bring is: Continuous improvement register with source, action and completion date. It sits under Core module: governance and operational management and our reference for it is core-11.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-11.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-11-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-12.1","domain":"Core module: governance and operational management","requirement":"The provider gets each participant's consent to collect, use and keep their information and to disclose it, including assessments, to other parties, and explains the purpose. Participants are told when information may be disclosed, including without consent where the law requires or authorises it.","evidence":["Consent to collect and share information forms naming parties and purposes","Privacy notice describing disclosure required or authorised by law","Records of disclosures made and the consent or legal basis for each"],"common_gaps":["Blanket consent with no named parties or purposes","Assessments shared with other providers without consent on file"],"reviewer_question":"Show me consent to collect and share information forms naming parties and purposes, and tell me who owns it and when it was last reviewed.","answer":"For core-12.1 Information management: informed consent to collect, use and disclose information, the evidence to bring is: Consent to collect and share information forms naming parties and purposes. It sits under Core module: governance and operational management and our reference for it is core-12.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-12.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-12-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-12.2","domain":"Core module: governance and operational management","requirement":"Each participant is told how their information is stored and used, and when and how they can access or correct it and withdraw or change consent they gave earlier.","evidence":["Privacy statement or handbook explaining access, correction and withdrawal","Register of access or correction requests and responses","Records of consent withdrawals and the actions taken"],"common_gaps":["No process for a participant to see their own file","Withdrawn consent not flagged in the client system"],"reviewer_question":"Show me privacy statement or handbook explaining access, correction and withdrawal, and tell me who owns it and when it was last reviewed.","answer":"For core-12.2 Information management: participants told about storage, access, correction and withdrawal, the evidence to bring is: Privacy statement or handbook explaining access, correction and withdrawal. It sits under Core module: governance and operational management and our reference for it is core-12.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-12.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-12-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-12.3","domain":"Core module: governance and operational management","requirement":"The provider keeps an information management system proportionate to its size and scale that records each participant's information accurately and on time.","evidence":["Client management system or file structure description","Sample of participant files with dated, contemporaneous progress notes","File audit results checking accuracy and timeliness"],"common_gaps":["Progress notes written days after the shift","Duplicate or conflicting records across paper and electronic systems"],"reviewer_question":"Show me client management system or file structure description, and tell me who owns it and when it was last reviewed.","answer":"For core-12.3 Information management: proportionate system recording accurate, timely information, the evidence to bring is: Client management system or file structure description. It sits under Core module: governance and operational management and our reference for it is core-12.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-12.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-12-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-12.4","domain":"Core module: governance and operational management","requirement":"Documents are handled through processes that cover their proper use, who may access them, how they are transferred, stored, kept secure, retrieved, retained, destroyed and disposed of, matched to what the supports involve and how complex they are.","evidence":["Records management and retention schedule","System access controls and user access reviews","Secure destruction certificates or disposal log","Data breach response procedure"],"common_gaps":["Shared logins to the client system","Paper files kept in unlocked areas of shared homes"],"reviewer_question":"Show me records management and retention schedule, and tell me who owns it and when it was last reviewed.","answer":"For core-12.4 Information management: secure handling through to retention and destruction, the evidence to bring is: Records management and retention schedule; System access controls and user access reviews. It sits under Core module: governance and operational management and our reference for it is core-12.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-12.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-12-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-13.1","domain":"Core module: governance and operational management","requirement":"The provider keeps a complaints management and resolution system proportionate to its supports and size that follows procedural fairness and natural justice and meets the NDIS (Complaints Management and Resolution) Rules 2018.","evidence":["Complaints management and resolution policy and procedure","Complaints register with dates received, acknowledged, actions and outcomes","Sample complaint files showing both sides heard and reasons given"],"common_gaps":["No timeframes for acknowledgement and resolution","Complaints about staff investigated by the person complained about"],"reviewer_question":"Show me complaints management and resolution policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For core-13.1 Complaints: proportionate, fair system complying with the complaints rules, the evidence to bring is: Complaints management and resolution policy and procedure. It sits under Core module: governance and operational management and our reference for it is core-13.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-13.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-13-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-13.2","domain":"Core module: governance and operational management","requirement":"Each participant is told how to give feedback or complain, including to bodies outside the provider such as the NDIS Commission, and about their right to an advocate; anyone who gives feedback or complains is supported and not disadvantaged.","evidence":["Easy Read complaints information with NDIS Commission contact details","Handbook or service agreement section on feedback and complaints","Records of advocacy offered during complaints"],"common_gaps":["External complaint avenues missing from participant information","Participants report fearing loss of service if they complain"],"reviewer_question":"Show me easy Read complaints information with NDIS Commission contact details, and tell me who owns it and when it was last reviewed.","answer":"For core-13.2 Complaints: participants told how to complain, including externally, without fear, the evidence to bring is: Easy Read complaints information with NDIS Commission contact details. It sits under Core module: governance and operational management and our reference for it is core-13.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-13.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-13-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-13.3","domain":"Core module: governance and operational management","requirement":"The provider shows continuous improvement in feedback and complaints handling by regularly reviewing its policies and procedures, asking participants how accessible the system is, and using what it learns across the organisation.","evidence":["Periodic complaints trend analysis reported to management or the board","Participant survey results on the accessibility of the complaints process","Policy review records showing changes made from complaints"],"common_gaps":["Complaints closed one by one with no trend review","Never asking participants whether the system works for them"],"reviewer_question":"Show me periodic complaints trend analysis reported to management or the board, and tell me who owns it and when it was last reviewed.","answer":"For core-13.3 Complaints: continuous improvement in complaints and feedback management, the evidence to bring is: Periodic complaints trend analysis reported to management or the board. It sits under Core module: governance and operational management and our reference for it is core-13.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-13.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-13-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-13.4","domain":"Core module: governance and operational management","requirement":"All workers know about, are trained in and follow the required complaints handling procedures. Where an incident is also the subject of a complaint, the obligations in ss 73W and 73X of the NDIS Act and the complaints rules apply.","evidence":["Training records on complaints handling for all workers","Induction checklist covering how to receive and escalate a complaint","Worker interview or quiz results on complaints procedure"],"common_gaps":["Front-line workers do not record verbal complaints","New casual workers not trained before their first shift"],"reviewer_question":"Show me training records on complaints handling for all workers, and tell me who owns it and when it was last reviewed.","answer":"For core-13.4 Complaints: workers aware, trained and compliant, the evidence to bring is: Training records on complaints handling for all workers. It sits under Core module: governance and operational management and our reference for it is core-13.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-13.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-13-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-14.1","domain":"Core module: governance and operational management","requirement":"The provider keeps an incident management system proportionate to its supports and size that meets the NDIS (Incident Management and Reportable Incidents) Rules 2018.","evidence":["Incident management policy and procedure covering recording, response, investigation and reporting","Incident register showing classification, actions and reportable status","Reportable incident notifications and 5-day and final reports to the NDIS Commission"],"common_gaps":["Reportable incidents notified late or not at all","Incident procedure does not cover incidents involving workers as alleged perpetrators"],"reviewer_question":"Show me incident management policy and procedure covering recording, response, investigation and reporting, and tell me who owns it and when it was last reviewed.","answer":"For core-14.1 Incident management: proportionate system complying with the incident rules, the evidence to bring is: Incident management policy and procedure covering recording, response, investigation and reporting. It sits under Core module: governance and operational management and our reference for it is core-14.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-14.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-14-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-14.2","domain":"Core module: governance and operational management","requirement":"Each participant is given information about the provider's incident management, including how incidents involving them have been handled.","evidence":["Participant information on incident management in accessible formats","Incident files recording when and how the participant was told of the response and outcome","Open disclosure procedure"],"common_gaps":["Participant never told the outcome of an incident involving them","Information given only to family members without the participant"],"reviewer_question":"Show me participant information on incident management in accessible formats, and tell me who owns it and when it was last reviewed.","answer":"For core-14.2 Incident management: participants told about incident management and outcomes, the evidence to bring is: Participant information on incident management in accessible formats. It sits under Core module: governance and operational management and our reference for it is core-14.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-14.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-14-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-14.3","domain":"Core module: governance and operational management","requirement":"The provider shows continuous improvement in incident management by regularly reviewing its policies and procedures, the causes, handling and outcomes of incidents, and the views of participants and workers, and by using that feedback across the organisation.","evidence":["Incident trend and root cause reports reviewed by management","Records of debriefs or worker and participant input after incidents","Policy and practice changes logged from incident reviews"],"common_gaps":["Incidents closed without root cause analysis","Repeat incidents of the same type with no systemic action"],"reviewer_question":"Show me incident trend and root cause reports reviewed by management, and tell me who owns it and when it was last reviewed.","answer":"For core-14.3 Incident management: continuous improvement from incident review, the evidence to bring is: Incident trend and root cause reports reviewed by management. It sits under Core module: governance and operational management and our reference for it is core-14.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-14.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-14-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-14.4","domain":"Core module: governance and operational management","requirement":"All workers know about, are trained in and follow the required incident management procedures, including identifying and escalating reportable incidents.","evidence":["Training records on incident identification, recording and reportable incidents","Induction checklist covering incident reporting","Sample incident reports showing workers followed the procedure"],"common_gaps":["Workers unsure which incidents are reportable","Incident forms incomplete or filed late"],"reviewer_question":"Show me training records on incident identification, recording and reportable incidents, and tell me who owns it and when it was last reviewed.","answer":"For core-14.4 Incident management: workers aware, trained and compliant, the evidence to bring is: Training records on incident identification, recording and reportable incidents; Induction checklist covering incident reporting. It sits under Core module: governance and operational management and our reference for it is core-14.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-14.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-14-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.1","domain":"Core module: governance and operational management","requirement":"The skills and knowledge each position requires are identified and documented, together with the responsibilities, scope and limits of the position.","evidence":["Position descriptions for every role, including scope and limitations","Role-to-skills matrix for support types delivered","Signed acknowledgement of position description by each worker"],"common_gaps":["Generic position description used for roles delivering high intensity supports","Scope limits not stated, so workers perform tasks outside their competence"],"reviewer_question":"Show me position descriptions for every role, including scope and limitations, and tell me who owns it and when it was last reviewed.","answer":"For core-15.1 Human resources: skills, responsibilities and limits of each position documented, the evidence to bring is: Position descriptions for every role, including scope and limitations. It sits under Core module: governance and operational management and our reference for it is core-15.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.10","domain":"Core module: governance and operational management","requirement":"For each worker the provider records, and keeps up to date, their contact details and details of any secondary employment.","evidence":["Worker personnel records with current contact details","Secondary employment declaration forms and update dates","Periodic reminders or audits of worker details"],"common_gaps":["Secondary employment never asked about","Contact details out of date for casual workers"],"reviewer_question":"Show me worker personnel records with current contact details, and tell me who owns it and when it was last reviewed.","answer":"For core-15.10 Human resources: worker contact and secondary employment details kept current, the evidence to bring is: Worker personnel records with current contact details. It sits under Core module: governance and operational management and our reference for it is core-15.10. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.10","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-10/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.2","domain":"Core module: governance and operational management","requirement":"Records are kept of each worker's pre-employment checks, qualifications and experience.","evidence":["Worker screening clearance records for risk assessed roles","Reference check notes and right to work checks","Copies of qualifications and professional registrations with expiry tracking"],"common_gaps":["Worker started before NDIS worker screening clearance was confirmed","Expired registrations or first aid certificates not tracked"],"reviewer_question":"Show me worker screening clearance records for risk assessed roles, and tell me who owns it and when it was last reviewed.","answer":"For core-15.2 Human resources: pre-employment checks, qualifications and experience recorded, the evidence to bring is: Worker screening clearance records for risk assessed roles. It sits under Core module: governance and operational management and our reference for it is core-15.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.3","domain":"Core module: governance and operational management","requirement":"Workers complete an orientation and induction process, including the mandatory NDIS worker orientation program.","evidence":["Induction checklist signed by worker and supervisor","Certificates of completion of the NDIS worker orientation module","Induction training records for agency or casual staff"],"common_gaps":["Orientation module certificates missing for some workers","Agency staff deployed without site induction"],"reviewer_question":"Show me induction checklist signed by worker and supervisor, and tell me who owns it and when it was last reviewed.","answer":"For core-15.3 Human resources: orientation and induction including the NDIS worker orientation, the evidence to bring is: Induction checklist signed by worker and supervisor. It sits under Core module: governance and operational management and our reference for it is core-15.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.4","domain":"Core module: governance and operational management","requirement":"A system identifies, plans, delivers, records and evaluates training so workers meet each participant's needs; it names mandatory training and includes training on worker obligations under the NDIS Practice Standards and other NDIS rules.","evidence":["Training needs analysis and annual training plan","Training register showing mandatory courses, completions and expiry","Training evaluation records","Records of training on the NDIS Code of Conduct and Practice Standards obligations"],"common_gaps":["Training register out of date or missing casual workers","No evaluation of whether training worked"],"reviewer_question":"Show me training needs analysis and annual training plan, and tell me who owns it and when it was last reviewed.","answer":"For core-15.4 Human resources: training system identifying mandatory training and NDIS obligations, the evidence to bring is: Training needs analysis and annual training plan. It sits under Core module: governance and operational management and our reference for it is core-15.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.5","domain":"Core module: governance and operational management","requirement":"Workers receive supervision, support and resources promptly, suited to what their supports involve and how complex they are.","evidence":["Supervision policy with frequency by role","Supervision session records or logs","Records of resources and on-call support available to workers"],"common_gaps":["Supervision only when a problem arises","No supervision records for workers in remote or lone settings"],"reviewer_question":"Show me supervision policy with frequency by role, and tell me who owns it and when it was last reviewed.","answer":"For core-15.5 Human resources: timely supervision, support and resources, the evidence to bring is: Supervision policy with frequency by role; Supervision session records or logs. It sits under Core module: governance and operational management and our reference for it is core-15.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.6","domain":"Core module: governance and operational management","requirement":"Each worker's performance is managed, developed and documented, including by giving feedback and development opportunities.","evidence":["Performance review or appraisal records","Professional development plans","Records of performance concerns and how they were managed"],"common_gaps":["Appraisals overdue for most staff","Performance issues handled verbally with no record"],"reviewer_question":"Show me performance review or appraisal records, and tell me who owns it and when it was last reviewed.","answer":"For core-15.6 Human resources: worker performance managed and developed, the evidence to bring is: Performance review or appraisal records; Professional development plans. It sits under Core module: governance and operational management and our reference for it is core-15.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.7","domain":"Core module: governance and operational management","requirement":"Workers whose capabilities can help in responding to an emergency or disaster, such as contingency planning or infection prevention and control, are identified.","evidence":["Skills register flagging emergency, contingency planning and infection control capabilities","Emergency plan naming identified workers and their roles","Training records for designated infection control leads"],"common_gaps":["No list of who can lead an outbreak response","Emergency roles assigned to people who have left"],"reviewer_question":"Show me skills register flagging emergency, contingency planning and infection control capabilities, and tell me who owns it and when it was last reviewed.","answer":"For core-15.7 Human resources: workers with emergency response capabilities identified, the evidence to bring is: Skills register flagging emergency, contingency planning and infection control capabilities. It sits under Core module: governance and operational management and our reference for it is core-15.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.8","domain":"Core module: governance and operational management","requirement":"Plans are in place to identify, source and induct workers if workforce disruptions happen in an emergency or disaster.","evidence":["Workforce contingency plan with surge sources such as agencies and partner providers","Pre-agreed arrangements or contracts for surge staffing","Rapid induction pack for surge workers"],"common_gaps":["Contingency plan relies on existing staff working extra shifts","No rapid induction process for replacement workers"],"reviewer_question":"Show me workforce contingency plan with surge sources such as agencies and partner providers, and tell me who owns it and when it was last reviewed.","answer":"For core-15.8 Human resources: plans to source and induct workforce during disruption, the evidence to bring is: Workforce contingency plan with surge sources such as agencies and partner providers. It sits under Core module: governance and operational management and our reference for it is core-15.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-15.9","domain":"Core module: governance and operational management","requirement":"All workers involved in providing supports to participants complete infection prevention and control training, including refresher training.","evidence":["Infection prevention and control training certificates for all support workers","Refresher schedule and completion records","Hand hygiene or PPE competency observations"],"common_gaps":["Refresher training lapsed","Office-based staff who also do shifts not trained"],"reviewer_question":"Show me infection prevention and control training certificates for all support workers, and tell me who owns it and when it was last reviewed.","answer":"For core-15.9 Human resources: infection prevention and control training with refreshers, the evidence to bring is: Infection prevention and control training certificates for all support workers. It sits under Core module: governance and operational management and our reference for it is core-15.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-15.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-15-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16.1","domain":"Core module: governance and operational management","requirement":"Day-to-day operations are managed efficiently and effectively so supports are not disrupted and stay continuous.","evidence":["Rostering system and roster fill-rate reports","Records of missed or late shifts and the response","Operational meeting minutes"],"common_gaps":["Frequent unfilled shifts with no analysis","Missed visits not recorded"],"reviewer_question":"Show me rostering system and roster fill-rate reports, and tell me who owns it and when it was last reviewed.","answer":"For core-16.1 Continuity of supports: day-to-day operations managed to avoid disruption, the evidence to bring is: Rostering system and roster fill-rate reports. It sits under Core module: governance and operational management and our reference for it is core-16.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16.2","domain":"Core module: governance and operational management","requirement":"When a worker is absent or a position is vacant, a suitably qualified or experienced person performs the role.","evidence":["Relief or casual pool with qualifications checked against participant needs","Roster records showing replacement workers and their competency for the participant","Handover notes for replacement workers"],"common_gaps":["Replacement workers not trained in a participant's high intensity needs","No handover to relief staff"],"reviewer_question":"Show me relief or casual pool with qualifications checked against participant needs, and tell me who owns it and when it was last reviewed.","answer":"For core-16.2 Continuity of supports: suitable cover for absences and vacancies, the evidence to bring is: Relief or casual pool with qualifications checked against participant needs. It sits under Core module: governance and operational management and our reference for it is core-16.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16.3","domain":"Core module: governance and operational management","requirement":"Supports are planned with each participant to meet their specific needs and preferences, which are documented and given to workers before they start working with the participant, so the participant's experience stays consistent with what they asked for.","evidence":["Support plans or profiles recording needs and preferences","Records that workers read the plan before their first shift (sign-off or system log)","Participant feedback on consistency of support"],"common_gaps":["New workers start without seeing the plan","Preferences recorded but not available on the worker's device or in the home"],"reviewer_question":"Show me support plans or profiles recording needs and preferences, and tell me who owns it and when it was last reviewed.","answer":"For core-16.3 Continuity of supports: needs and preferences documented and given, the evidence to bring is: Support plans or profiles recording needs and preferences. It sits under Core module: governance and operational management and our reference for it is core-16.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16.4","domain":"Core module: governance and operational management","requirement":"Arrangements proportionate to the provider's supports ensure the participant receives support without interruption for the whole period of their service agreement.","evidence":["Business continuity plan covering staffing, systems and suppliers","Service agreement terms describing continuity arrangements","Records of service interruptions and how they were covered"],"common_gaps":["Business continuity plan does not cover loss of key workers","Supports stopped at short notice without a continuity arrangement"],"reviewer_question":"Show me business continuity plan covering staffing, systems and suppliers, and tell me who owns it and when it was last reviewed.","answer":"For core-16.4 Continuity of supports: arrangements for uninterrupted support across the agreement, the evidence to bring is: Business continuity plan covering staffing, systems and suppliers. It sits under Core module: governance and operational management and our reference for it is core-16.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16.5","domain":"Core module: governance and operational management","requirement":"Where changes or interruptions cannot be avoided, alternative arrangements for each participant are explained to and agreed with them, and delivered in a way that suits their needs, preferences and goals.","evidence":["Records of discussions with the participant about changes and the alternatives agreed","Updated service agreements or schedules after changes","Feedback from participants on alternative arrangements"],"common_gaps":["Participants told of changes by text with no discussion","Alternative supports that ignore the participant's goals"],"reviewer_question":"Show me records of discussions with the participant about changes and the alternatives agreed, and tell me who owns it and when it was last reviewed.","answer":"For core-16.5 Continuity of supports: alternative arrangements explained, agreed and suitable, the evidence to bring is: Records of discussions with the participant about changes and the alternatives agreed. It sits under Core module: governance and operational management and our reference for it is core-16.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.1","domain":"Core module: governance and operational management","requirement":"Measures are in place so supports that are critical to each participant's safety, health and wellbeing continue before, during and after an emergency or disaster.","evidence":["Register of participants and the supports critical to their safety, health and wellbeing","Individual emergency plans for participants with critical supports","Records from a past emergency or exercise showing critical supports maintained"],"common_gaps":["No list of which participants rely on critical supports","Individual emergency plans not prepared with participants"],"reviewer_question":"Show me register of participants and the supports critical to their safety, health and wellbeing, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.1 Emergency and disaster: continuity of critical supports before, during, the evidence to bring is: Register of participants and the supports critical to their safety, health and wellbeing. It sits under Core module: governance and operational management and our reference for it is core-16a.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.2","domain":"Core module: governance and operational management","requirement":"The emergency measures plan for each of: preparing for and responding to the emergency or disaster; changing participant supports; adapting and responding quickly to changes in supports and other interruptions; and communicating changes to workers, participants and their support networks.","evidence":["Emergency and disaster management plan with sections on preparation, response, support changes and communication","Communication templates and contact trees for workers, participants and support networks","Records showing support changes were communicated during an event"],"common_gaps":["Plan covers fire evacuation only and not wider disasters","No method to tell support networks about changes"],"reviewer_question":"Show me emergency and disaster management plan with sections on preparation, response, support changes and communication, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.2 Emergency and disaster: planning covers preparation, changes, adaptation and communication, the evidence to bring is: Emergency and disaster management plan with sections on preparation, response, support changes and communication; Communication templates and contact trees for workers, participants and support networks. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.3","domain":"Core module: governance and operational management","requirement":"The governing body develops emergency and disaster management plans, consults participants and their support networks about them, and puts them in place.","evidence":["Emergency and disaster management plans approved by the governing body","Records of consultation with participants and support networks on the plans","Board or owner minutes adopting the plans"],"common_gaps":["Plans written by staff with no governing body approval","No participant consultation recorded"],"reviewer_question":"Show me emergency and disaster management plans approved by the governing body, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.3 Emergency and disaster: governing body develops plans with participant consultation, the evidence to bring is: Emergency and disaster management plans approved by the governing body. It sits under Core module: governance and operational management and our reference for it is core-16a.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.4","domain":"Core module: governance and operational management","requirement":"The emergency plans explain and guide how the governing body will respond to an emergency or disaster and oversee the response.","evidence":["Emergency governance section naming decision-makers, escalation and reporting lines","Emergency meeting records or incident command logs from an event or exercise","Reporting templates to the governing body during an emergency"],"common_gaps":["Plans silent on who decides during an emergency","Governing body not informed during a past event"],"reviewer_question":"Show me emergency governance section naming decision-makers, escalation and reporting lines, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.4 Emergency and disaster: plans guide the governing body's response, the evidence to bring is: Emergency governance section naming decision-makers, escalation and reporting lines. It sits under Core module: governance and operational management and our reference for it is core-16a.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.5","domain":"Core module: governance and operational management","requirement":"The governing body has mechanisms to actively test the plans and to adjust them for a particular kind of emergency or disaster.","evidence":["Exercise or drill schedule covering different emergency types","Exercise reports with lessons learned","Version history showing plan changes after testing"],"common_gaps":["Plans never tested","Only fire drills run, no tests for outbreaks, floods or heatwaves"],"reviewer_question":"Show me exercise or drill schedule covering different emergency types, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.5 Emergency and disaster: plans actively tested and adjusted, the evidence to bring is: Exercise or drill schedule covering different emergency types; Exercise reports with lessons learned. It sits under Core module: governance and operational management and our reference for it is core-16a.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.6","domain":"Core module: governance and operational management","requirement":"The plans include periodic review points so the governing body can respond as an emergency or disaster changes.","evidence":["Plan section defining review intervals or triggers during an event","Records of reviews held during a past event and decisions taken","Situation reports used at each review point"],"common_gaps":["No mechanism to revisit decisions during a prolonged event","Review points defined but not used"],"reviewer_question":"Show me plan section defining review intervals or triggers during an event, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.6 Emergency and disaster: periodic review points during an event, the evidence to bring is: Plan section defining review intervals or triggers during an event. It sits under Core module: governance and operational management and our reference for it is core-16a.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.7","domain":"Core module: governance and operational management","requirement":"The governing body regularly reviews the plans and consults participants and their support networks about those reviews.","evidence":["Plan review records with dates and approvals","Consultation records with participants and support networks during each review","Change log of plan versions"],"common_gaps":["Plans past their review date","Reviews carried out without participant input"],"reviewer_question":"Show me plan review records with dates and approvals, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.7 Emergency and disaster: regular plan review with participant consultation, the evidence to bring is: Plan review records with dates and approvals. It sits under Core module: governance and operational management and our reference for it is core-16a.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.8","domain":"Core module: governance and operational management","requirement":"The governing body communicates the plans to workers, participants and their support networks.","evidence":["Distribution records or acknowledgements for workers","Participant-friendly summaries of the plans and records of who received them","Newsletters or meetings where plans were explained to support networks"],"common_gaps":["Workers unaware the plan exists","Participants given no accessible version of the plan"],"reviewer_question":"Show me distribution records or acknowledgements for workers, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.8 Emergency and disaster: plans communicated to workers, participants and networks, the evidence to bring is: Distribution records or acknowledgements for workers. It sits under Core module: governance and operational management and our reference for it is core-16a.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-16a.9","domain":"Core module: governance and operational management","requirement":"Each worker is trained in implementing the emergency and disaster management plans.","evidence":["Training records on the emergency and disaster management plans for every worker","Drill participation records","Induction content covering the plans"],"common_gaps":["Casual and agency workers not trained in the plans","Training records show only fire safety, not the plans"],"reviewer_question":"Show me training records on the emergency and disaster management plans for every worker, and tell me who owns it and when it was last reviewed.","answer":"For core-16a.9 Emergency and disaster: each worker trained to implement the plans, the evidence to bring is: Training records on the emergency and disaster management plans for every worker. It sits under Core module: governance and operational management and our reference for it is core-16a.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-16a.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-16a-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-18.1","domain":"Core module: provision of supports","requirement":"The provider defines and documents the supports it offers and any access or entry criteria, including associated costs, and tells each participant about them in the language, mode of communication and terms that participant is most likely to understand.","evidence":["Service catalogue or intake information sheet listing supports, eligibility criteria and costs","Easy Read or translated versions of the intake information","Intake records showing how entry criteria and costs were explained to the participant","Website and brochure copies reviewed for consistency with the price list"],"common_gaps":["Costs or cancellation charges not disclosed before supports start","Information only available in standard English print"],"reviewer_question":"Show me service catalogue or intake information sheet listing supports, eligibility criteria and costs, and tell me who owns it and when it was last reviewed.","answer":"For core-18.1 Access to supports: published supports, entry criteria and costs, the evidence to bring is: Service catalogue or intake information sheet listing supports, eligibility criteria and costs. It sits under Core module: provision of supports and our reference for it is core-18.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-18.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-18-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-18.2","domain":"Core module: provision of supports","requirement":"The provider makes reasonable adjustments to the environment where supports are delivered and monitors them, so the setting stays fit for purpose and supports each participant's health, privacy, dignity, quality of life and independence.","evidence":["Environment or home safety assessments recording adjustments made","Requests for adjustments and the provider's response in participant files","Monitoring checks or site inspection records for group settings","Equipment and modification register for shared venues"],"common_gaps":["Adjustments agreed at intake never re-checked","No record of why a requested adjustment was refused"],"reviewer_question":"Show me environment or home safety assessments recording adjustments made, and tell me who owns it and when it was last reviewed.","answer":"For core-18.2 Access to supports: reasonable adjustments to the support environment, the evidence to bring is: Environment or home safety assessments recording adjustments made. It sits under Core module: provision of supports and our reference for it is core-18.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-18.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-18-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-18.3","domain":"Core module: provision of supports","requirement":"The provider helps each participant understand when supports can be withdrawn, and does not withdraw or deny supports a participant needs only because that participant has made a dignity of risk choice.","evidence":["Exit and withdrawal of services policy with the dignity of risk safeguard","Service agreement clauses on circumstances for ending supports","Records of any withdrawal decision with reasons and the participant's response","Risk enablement or dignity of risk assessments for participants making risky choices"],"common_gaps":["Services ended after a participant chose a risky activity, with no risk discussion recorded","Withdrawal grounds not explained to the participant before signing"],"reviewer_question":"Show me exit and withdrawal of services policy with the dignity of risk safeguard, and tell me who owns it and when it was last reviewed.","answer":"For core-18.3 Access to supports: withdrawal of supports and dignity of risk, the evidence to bring is: Exit and withdrawal of services policy with the dignity of risk safeguard. It sits under Core module: provision of supports and our reference for it is core-18.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-18.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-18-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.1","domain":"Core module: provision of supports","requirement":"With the participant's consent, the provider works with the participant and their support network to assess needs and develop a support plan, drawing on appropriate information sources so that needs, support requirements, preferences, strengths and goals are all captured.","evidence":["Completed intake assessment and support plan in a sample of participant files","Signed consent for assessment and for involving the support network","Reports from other practitioners or the NDIS plan used to inform the assessment","Support planning procedure"],"common_gaps":["Support plan templated and identical across participants","Goals and strengths sections left blank"],"reviewer_question":"Show me completed intake assessment and support plan in a sample of participant files, and tell me who owns it and when it was last reviewed.","answer":"For core-19.1 Support planning: assessment and plan developed with the participant, the evidence to bring is: Completed intake assessment and support plan in a sample of participant files. It sits under Core module: provision of supports and our reference for it is core-19.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.2","domain":"Core module: provision of supports","requirement":"Working with each participant, the provider regularly carries out risk assessments, documents them in the support plan, and plans and puts in place strategies to treat the known risks to that participant.","evidence":["Individual risk assessments filed with the support plan and dated","Risk treatment strategies linked to each identified risk","Records of participant involvement in the risk assessment","Risk assessment review schedule"],"common_gaps":["Risk assessment completed once at intake and never repeated","Strategies listed but not implemented in daily practice notes"],"reviewer_question":"Show me individual risk assessments filed with the support plan and dated, and tell me who owns it and when it was last reviewed.","answer":"For core-19.2 Support planning: regular risk assessment and risk treatment strategies, the evidence to bring is: Individual risk assessments filed with the support plan and dated. It sits under Core module: provision of supports and our reference for it is core-19.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.2A","domain":"Core module: provision of supports","requirement":"The participant's risk assessment considers how far the participant relies on the provider's services for daily living needs and how much their health and safety would suffer if those services were disrupted.","evidence":["Risk assessments with a reliance or criticality rating for each participant","Register of participants who would be at high risk if services stopped","Individual plans for backup workers or alternative supports in a disruption","Link between the reliance rating and the emergency and disaster management plan"],"common_gaps":["Reliance on services not assessed, so high-risk participants cannot be prioritised in an emergency","Disruption impact considered at organisation level only"],"reviewer_question":"Show me risk assessments with a reliance or criticality rating for each participant, and tell me who owns it and when it was last reviewed.","answer":"For core-19.2A Support planning: risk of reliance on supports and disruption, the evidence to bring is: Risk assessments with a reliance or criticality rating for each participant. It sits under Core module: provision of supports and our reference for it is core-19.2A. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.2A","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-2a/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.3","domain":"Core module: provision of supports","requirement":"The provider periodically reviews with each participant whether the risk management strategies are working and adequately addressing the risks, and changes them when needed.","evidence":["Dated risk strategy reviews in participant files","Progress notes recording discussion of what is and is not working","Updated risk assessments after incidents or changes in circumstances"],"common_gaps":["Review dates passed without any review recorded","Incidents not followed by a review of the related strategy"],"reviewer_question":"Show me dated risk strategy reviews in participant files, and tell me who owns it and when it was last reviewed.","answer":"For core-19.3 Support planning: periodic review of risk strategies with the participant, the evidence to bring is: Dated risk strategy reviews in participant files. It sits under Core module: provision of supports and our reference for it is core-19.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.4","domain":"Core module: provision of supports","requirement":"The provider reviews each support plan with the participant at least annually, or earlier as needs or circumstances change, and assesses progress toward outcomes and goals at a frequency proportionate to risk, functionality and the participant's wishes.","evidence":["Support plans showing review dates within twelve months","Plan review records signed or acknowledged by the participant","Goal progress reports or outcome tracking notes","Triggers for early review recorded after hospitalisation or change in needs"],"common_gaps":["Plans more than a year old in the file sample","Progress toward goals not measured or recorded"],"reviewer_question":"Show me support plans showing review dates within twelve months, and tell me who owns it and when it was last reviewed.","answer":"For core-19.4 Support planning: annual or earlier plan review and progress assessment, the evidence to bring is: Support plans showing review dates within twelve months. It sits under Core module: provision of supports and our reference for it is core-19.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.5","domain":"Core module: provision of supports","requirement":"Where a participant's progress differs from the expected outcomes and goals, the provider works with the participant to change and update the support plan.","evidence":["Revised support plans with a change history","Case notes showing the participant was consulted about the change","Outcome reviews identifying goals not being met and the agreed response"],"common_gaps":["Goals carried over unchanged despite no progress","Changes made by staff without the participant's input"],"reviewer_question":"Show me revised support plans with a change history, and tell me who owns it and when it was last reviewed.","answer":"For core-19.5 Support planning: updating the plan when progress differs from goals, the evidence to bring is: Revised support plans with a change history. It sits under Core module: provision of supports and our reference for it is core-19.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.6","domain":"Core module: provision of supports","requirement":"Each participant receives their support plan in the language, mode of communication and terms they are most likely to understand, and the plan is readily accessible to the participant and to the workers supporting them.","evidence":["Participant copy of the plan in Easy Read, translated or visual form where needed","Record of plan provided to the participant","Client management system access logs or on-site plan folders available to rostered workers","Worker interviews showing they know where the plan is kept"],"common_gaps":["Participant never given a copy of their plan","Casual or agency workers unable to access the plan on shift"],"reviewer_question":"Show me participant copy of the plan in Easy Read, translated or visual form where needed, and tell me who owns it and when it was last reviewed.","answer":"For core-19.6 Support planning: plan given in accessible form and available, the evidence to bring is: Participant copy of the plan in Easy Read, translated or visual form where needed. It sits under Core module: provision of supports and our reference for it is core-19.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.7","domain":"Core module: provision of supports","requirement":"Where appropriate and with consent, the provider communicates the participant's support plan to their support network, other providers and relevant government agencies.","evidence":["Consent to share the support plan, naming recipients","Correspondence or handover records sending the plan to other providers","Contact list of the participant's support network and involved agencies"],"common_gaps":["Plan shared without recorded consent","Other providers supporting the same participant working from different plans"],"reviewer_question":"Show me consent to share the support plan, naming recipients, and tell me who owns it and when it was last reviewed.","answer":"For core-19.7 Support planning: sharing the plan with the network, providers, the evidence to bring is: Consent to share the support plan, naming recipients. It sits under Core module: provision of supports and our reference for it is core-19.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.8","domain":"Core module: provision of supports","requirement":"Where required, the support plan includes arrangements for proactive support with preventative health, such as access to recommended vaccinations, dental check-ups, comprehensive health assessments and allied health services.","evidence":["Support plans with a preventative health section","Records of supported vaccination, dental and annual health assessment appointments","Health appointment tracker or calendar for each participant","Referrals to allied health services"],"common_gaps":["No record of an annual health assessment for participants who need support to arrange one","Preventative health left to families without agreement"],"reviewer_question":"Show me support plans with a preventative health section, and tell me who owns it and when it was last reviewed.","answer":"For core-19.8 Support planning: preventative health supports in the plan, the evidence to bring is: Support plans with a preventative health section. It sits under Core module: provision of supports and our reference for it is core-19.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-19.9","domain":"Core module: provision of supports","requirement":"Each support plan anticipates individual, provider and community emergencies and disasters, includes responses that protect the participant's safety, health and wellbeing, and is understood by every worker supporting that participant.","evidence":["Individual emergency and disaster plans or plan sections for each participant","Person-centred emergency preparedness tool or equivalent completed with the participant","Worker sign-off or briefing records for the emergency section of the plan","Drill or scenario records involving participants"],"common_gaps":["Emergency section generic and not specific to the participant's needs","Workers unaware of the participant's evacuation or power-failure arrangements"],"reviewer_question":"Show me individual emergency and disaster plans or plan sections for each participant, and tell me who owns it and when it was last reviewed.","answer":"For core-19.9 Support planning: emergency and disaster responses in the plan, the evidence to bring is: Individual emergency and disaster plans or plan sections for each participant. It sits under Core module: provision of supports and our reference for it is core-19.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-19.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-19-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-20.1","domain":"Core module: provision of supports","requirement":"The provider develops a service agreement together with each participant that sets expectations, explains the supports to be delivered and states any conditions attached to delivery, including the reasons for those conditions.","evidence":["Signed service agreements in a sample of participant files","Service agreement template showing supports, conditions and reasons","Meeting notes from the agreement discussion"],"common_gaps":["Conditions such as cancellation rules imposed without explanation","Agreement lists supports not matching those actually delivered"],"reviewer_question":"Show me signed service agreements in a sample of participant files, and tell me who owns it and when it was last reviewed.","answer":"For core-20.1 Service agreements: developed with the participant, with conditions explained, the evidence to bring is: Signed service agreements in a sample of participant files. It sits under Core module: provision of supports and our reference for it is core-20.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-20.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-20-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-20.2","domain":"Core module: provision of supports","requirement":"The provider supports each participant to understand their service agreement and its conditions, using the language, mode of communication and terms the participant is most likely to understand.","evidence":["Easy Read or translated service agreement versions","Records of interpreter or advocate use during agreement discussions","Participant feedback or interview notes confirming understanding"],"common_gaps":["Complex legal wording with no accessible summary","No support offered to participants with cognitive disability"],"reviewer_question":"Show me easy Read or translated service agreement versions, and tell me who owns it and when it was last reviewed.","answer":"For core-20.2 Service agreements: helping the participant understand the agreement, the evidence to bring is: Easy Read or translated service agreement versions; Records of interpreter or advocate use during agreement discussions. It sits under Core module: provision of supports and our reference for it is core-20.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-20.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-20-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-20.3","domain":"Core module: provision of supports","requirement":"Where a service agreement is in writing, each participant receives a copy signed by both the participant and the provider; where that is not practicable or the participant chooses not to have an agreement, the provider records the circumstances.","evidence":["Agreements signed by both parties with the participant's copy noted as given","File notes recording why an agreement was not signed or not wanted","Agreement register tracking status for each participant"],"common_gaps":["Unsigned agreements with no explanation on file","Only the provider's signature present"],"reviewer_question":"Show me agreements signed by both parties with the participant's copy noted as given, and tell me who owns it and when it was last reviewed.","answer":"For core-20.3 Service agreements: signed copies or a record of why none, the evidence to bring is: Agreements signed by both parties with the participant's copy noted as given. It sits under Core module: provision of supports and our reference for it is core-20.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-20.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-20-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-20.4","domain":"Core module: provision of supports","requirement":"Where the provider delivers supported independent living in specialist disability accommodation, documented arrangements with each participant and each SDA provider set out who is responsible for: raising and addressing dwelling concerns; managing conflicts between participants; agreeing and communicating changes in circumstances or support needs; filling shared living vacancies with regard to each participant's needs, preferences and situation; and managing behaviours of concern that may put tenancies at risk.","evidence":["Tripartite or interface agreements between participant, SIL provider and SDA provider","Documented vacancy management process that includes current residents' views","Conflict management procedure for shared homes","Records of dwelling concerns passed to the SDA provider and their resolution"],"common_gaps":["No written arrangement with the SDA provider on maintenance or vacancies","Residents not consulted when a vacancy is filled"],"reviewer_question":"Show me tripartite or interface agreements between participant, SIL provider and SDA provider, and tell me who owns it and when it was last reviewed.","answer":"For core-20.4 Service agreements: SIL in SDA dwellings, documented arrangements, the evidence to bring is: Tripartite or interface agreements between participant, SIL provider and SDA provider. It sits under Core module: provision of supports and our reference for it is core-20.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-20.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-20-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-20.5","domain":"Core module: provision of supports","requirement":"Service agreements set out how supports will be provided if an emergency or disaster occurs. SDA providers should also meet the Part 8 SDA outcomes.","evidence":["Service agreement clause on supports during emergencies and disasters","Cross-reference from the agreement to the participant's emergency plan","Communication sent to participants on changes to supports during a past emergency"],"common_gaps":["Agreements silent on what happens to supports in an outbreak or natural disaster","Emergency arrangements in the agreement inconsistent with the organisation's plan"],"reviewer_question":"Show me service agreement clause on supports during emergencies and disasters, and tell me who owns it and when it was last reviewed.","answer":"For core-20.5 Service agreements: supports to be provided in an emergency, the evidence to bring is: Service agreement clause on supports during emergencies and disasters. It sits under Core module: provision of supports and our reference for it is core-20.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-20.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-20-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-21.1","domain":"Core module: provision of supports","requirement":"Supports are delivered using the least intrusive options and contemporary evidence-informed practice that meets the participant's needs and helps achieve their desired outcomes.","evidence":["Practice guidelines or frameworks the provider follows, with references","Support plans recording the least intrusive option chosen","Supervision or practice review notes on approach selection"],"common_gaps":["Default use of more restrictive or intrusive support without justification","Practice not reviewed against current guidance"],"reviewer_question":"Show me practice guidelines or frameworks the provider follows, with references, and tell me who owns it and when it was last reviewed.","answer":"For core-21.1 Responsive supports: least intrusive, evidence-informed practice, the evidence to bring is: Practice guidelines or frameworks the provider follows, with references; Support plans recording the least intrusive option chosen. It sits under Core module: provision of supports and our reference for it is core-21.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-21.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-21-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-21.2","domain":"Core module: provision of supports","requirement":"With the participant's consent or direction and as set out in the service agreement, the provider builds and maintains links with other providers, including health care and allied health providers, to share information, manage risks and meet the participant's needs.","evidence":["Consent to share information with named providers","Case conference or care team meeting minutes","Correspondence with GPs, allied health and other providers in the participant file"],"common_gaps":["No contact with the participant's health practitioners despite complex needs","Information shared without the participant's consent"],"reviewer_question":"Show me consent to share information with named providers, and tell me who owns it and when it was last reviewed.","answer":"For core-21.2 Responsive supports: links with health, allied health and other providers, the evidence to bring is: Consent to share information with named providers; Case conference or care team meeting minutes. It sits under Core module: provision of supports and our reference for it is core-21.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-21.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-21-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-21.3","domain":"Core module: provision of supports","requirement":"The provider makes reasonable efforts to involve each participant in selecting their workers, including their preferred gender of worker for personal care.","evidence":["Records of worker preferences, including gender for personal care, in participant profiles","Rostering notes showing preferences applied","Meet and greet or worker matching records"],"common_gaps":["Preferred gender for personal care not recorded or not followed","Workers changed without telling the participant"],"reviewer_question":"Show me records of worker preferences, including gender for personal care, in participant profiles, and tell me who owns it and when it was last reviewed.","answer":"For core-21.3 Responsive supports: participant involvement in choosing workers, the evidence to bring is: Records of worker preferences, including gender for personal care, in participant profiles; Rostering notes showing preferences applied. It sits under Core module: provision of supports and our reference for it is core-21.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-21.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-21-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-21.4","domain":"Core module: provision of supports","requirement":"Where a participant has specific needs that require monitoring or daily support, the workers involved are appropriately trained and understand that participant's needs and preferences.","evidence":["Training records matched to participants with specific monitoring needs","Participant profiles or one-page summaries used in induction","Shift handover and observation records"],"common_gaps":["New workers rostered before induction to the participant's needs","Monitoring charts incomplete"],"reviewer_question":"Show me training records matched to participants with specific monitoring needs, and tell me who owns it and when it was last reviewed.","answer":"For core-21.4 Responsive supports: trained workers for participants with monitoring needs, the evidence to bring is: Training records matched to participants with specific monitoring needs. It sits under Core module: provision of supports and our reference for it is core-21.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-21.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-21-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-22.1","domain":"Core module: provision of supports","requirement":"When possible, the provider plans each transition to or from its services with the participant, and documents, communicates and effectively manages it.","evidence":["Transition plans in participant files for entries and exits","Handover documents sent to the receiving provider with consent","Exit summaries or closure letters"],"common_gaps":["Participants exited with no transition plan","No handover to the incoming provider"],"reviewer_question":"Show me transition plans in participant files for entries and exits, and tell me who owns it and when it was last reviewed.","answer":"For core-22.1 Transitions: planned and documented transitions to or from the provider, the evidence to bring is: Transition plans in participant files for entries and exits. It sits under Core module: provision of supports and our reference for it is core-22.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-22.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-22-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-22.2","domain":"Core module: provision of supports","requirement":"The provider identifies, documents and responds to the risks of each transition, including temporary transitions to address a risk to the participant, such as a health risk needing hospital admission.","evidence":["Transition risk assessments","Hospital admission and discharge records with the provider's handover information","Hospital or health passport documents provided on admission"],"common_gaps":["No information sent with the participant on hospital admission","Discharge risks not reviewed before supports resumed"],"reviewer_question":"Show me transition risk assessments, and tell me who owns it and when it was last reviewed.","answer":"For core-22.2 Transitions: risks identified, including temporary transitions such as hospital, the evidence to bring is: Transition risk assessments; Hospital admission and discharge records with the provider's handover information. It sits under Core module: provision of supports and our reference for it is core-22.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-22.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-22-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-22.3","domain":"Core module: provision of supports","requirement":"The provider develops, applies, reviews and communicates its processes for transitions to or from the provider, including temporary transitions.","evidence":["Transition, entry and exit policy and procedure with review date","Records of the procedure being communicated to staff and participants","Review records or audit of completed transitions"],"common_gaps":["Procedure exists but does not cover temporary transitions","Procedure never reviewed since adoption"],"reviewer_question":"Show me transition, entry and exit policy and procedure with review date, and tell me who owns it and when it was last reviewed.","answer":"For core-22.3 Transitions: documented transition processes reviewed and communicated, the evidence to bring is: Transition, entry and exit policy and procedure with review date. It sits under Core module: provision of supports and our reference for it is core-22.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-22.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-22-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.1","domain":"Core module: support provision environment","requirement":"Each participant can easily identify the workers who provide their supports, for example through visible identification and advance notice of who is attending, as part of receiving supports in a safe environment suited to their needs.","evidence":["Photo identification cards and the policy requiring them to be worn","Roster notifications to participants naming the worker attending","Participant interview responses about knowing who is coming"],"common_gaps":["Workers arrive unannounced without identification","Agency staff not introduced to the participant"],"reviewer_question":"Show me photo identification cards and the policy requiring them to be worn, and tell me who owns it and when it was last reviewed.","answer":"For core-24.1 Safe environment: participants can identify their workers, the evidence to bring is: Photo identification cards and the policy requiring them to be worn. It sits under Core module: support provision environment and our reference for it is core-24.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.10","domain":"Core module: support provision environment","requirement":"Every worker who provides supports directly to participants is trained, with refresher training, in the use of personal protective equipment.","evidence":["PPE donning and doffing training records","Competency observations for PPE use","Refresher schedule for PPE training"],"common_gaps":["PPE training given only during an outbreak and never refreshed","No competency check on correct PPE use"],"reviewer_question":"Show me pPE donning and doffing training records, and tell me who owns it and when it was last reviewed.","answer":"For core-24.10 Safe environment: PPE training for direct support workers, the evidence to bring is: PPE donning and doffing training records; Competency observations for PPE use. It sits under Core module: support provision environment and our reference for it is core-24.10. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.10","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-10/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.11","domain":"Core module: support provision environment","requirement":"Personal protective equipment is available to each worker and each participant who requires it, in every setting where supports are delivered, so infection prevention measures are never limited by missing stock.","evidence":["PPE stock register and reorder records","Records of PPE supplied to participants","Stock checks in vehicles and homes"],"common_gaps":["Workers buying their own PPE","No PPE stocked for participants who need it"],"reviewer_question":"Show me pPE stock register and reorder records, and tell me who owns it and when it was last reviewed.","answer":"For core-24.11 Safe environment: PPE available to workers and participants who need, the evidence to bring is: PPE stock register and reorder records; Records of PPE supplied to participants. It sits under Core module: support provision environment and our reference for it is core-24.11. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.11","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-11/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.2","domain":"Core module: support provision environment","requirement":"The provider works with each participant and others in the settings where supports are delivered, including the participant's home, to make the support delivery environment safe.","evidence":["Home visit safety assessments completed with the participant","Site hazard inspections for centre-based settings","Actions taken on identified hazards and follow-up records"],"common_gaps":["Home risk assessment done without the participant","Identified hazards not followed up"],"reviewer_question":"Show me home visit safety assessments completed with the participant, and tell me who owns it and when it was last reviewed.","answer":"For core-24.2 Safe environment: working with participants to make settings safe, the evidence to bring is: Home visit safety assessments completed with the participant; Site hazard inspections for centre-based settings. It sits under Core module: support provision environment and our reference for it is core-24.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.3","domain":"Core module: support provision environment","requirement":"Where relevant, the provider works with other providers, including health care and allied health providers and providers of other services, to identify and manage risks to participants and to interpret their needs and preferences correctly.","evidence":["Shared risk management plans or joint care plans","Minutes from care team meetings that discuss participant risks","Referral and feedback correspondence with health and allied health providers"],"common_gaps":["Risks known to another provider not communicated or acted on","Conflicting advice from different providers not reconciled"],"reviewer_question":"Show me shared risk management plans or joint care plans, and tell me who owns it and when it was last reviewed.","answer":"For core-24.3 Safe environment: working with other providers on risks and needs, the evidence to bring is: Shared risk management plans or joint care plans. It sits under Core module: support provision environment and our reference for it is core-24.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.4","domain":"Core module: support provision environment","requirement":"For each participant who needs communication support, clear arrangements help workers understand the participant's communication needs and how the participant shows emerging health concerns.","evidence":["Communication profiles or dictionaries describing how the participant expresses pain or illness","Speech pathology or communication assessments","Worker training records on the participant's communication methods"],"common_gaps":["No guidance on non-verbal signs of pain or illness","Communication aids not available during supports"],"reviewer_question":"Show me communication profiles or dictionaries describing how the participant expresses pain or illness, and tell me who owns it and when it was last reviewed.","answer":"For core-24.4 Safe environment: communication needs and how health concerns are expressed, the evidence to bring is: Communication profiles or dictionaries describing how the participant expresses pain or illness. It sits under Core module: support provision environment and our reference for it is core-24.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.5","domain":"Core module: support provision environment","requirement":"To avoid delays in treatment, each participant has a protocol for responding to their medical emergencies, and every worker supporting them is trained to respond, including telling urgent from non-urgent health situations.","evidence":["Individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans","First aid and emergency response training certificates for rostered workers","Training content on distinguishing urgent from non-urgent situations"],"common_gaps":["Protocols missing for known conditions","First aid certificates expired"],"reviewer_question":"Show me individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans, and tell me who owns it and when it was last reviewed.","answer":"For core-24.5 Safe environment: medical emergency protocols and trained workers, the evidence to bring is: Individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans. It sits under Core module: support provision environment and our reference for it is core-24.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.6","domain":"Core module: support provision environment","requirement":"The provider establishes escalation systems for each participant in urgent health situations, so workers know whom to contact and what steps to take, at any hour, when a participant's health deteriorates quickly.","evidence":["Escalation flowcharts or after-hours on-call procedures","Participant files with escalation contacts and steps","Incident records showing escalation was followed"],"common_gaps":["Workers unsure who to call after hours","Escalation steps not individualised"],"reviewer_question":"Show me escalation flowcharts or after-hours on-call procedures, and tell me who owns it and when it was last reviewed.","answer":"For core-24.6 Safe environment: escalation systems for urgent health situations, the evidence to bring is: Escalation flowcharts or after-hours on-call procedures; Participant files with escalation contacts and steps. It sits under Core module: support provision environment and our reference for it is core-24.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.7","domain":"Core module: support provision environment","requirement":"Standard infection prevention and control precautions are applied in every setting where supports are provided.","evidence":["Infection prevention and control policy covering standard precautions","Hand hygiene or infection control audits across settings","Outbreak management plan"],"common_gaps":["Standard precautions not followed in participants' homes","No infection control audits"],"reviewer_question":"Show me infection prevention and control policy covering standard precautions, and tell me who owns it and when it was last reviewed.","answer":"For core-24.7 Safe environment: standard infection prevention and control precautions, the evidence to bring is: Infection prevention and control policy covering standard precautions; Hand hygiene or infection control audits across settings. It sits under Core module: support provision environment and our reference for it is core-24.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.8","domain":"Core module: support provision environment","requirement":"Settings where supports are delivered, other than participants' homes, are routinely cleaned, with particular attention to frequently touched surfaces.","evidence":["Cleaning schedules and completed checklists for centres and vehicles","Cleaning contractor agreements or task lists","Spot-check records of high-touch surface cleaning"],"common_gaps":["Cleaning logs incomplete","Vehicles used for transport not included in cleaning schedules"],"reviewer_question":"Show me cleaning schedules and completed checklists for centres and vehicles, and tell me who owns it and when it was last reviewed.","answer":"For core-24.8 Safe environment: routine cleaning of non-home settings, the evidence to bring is: Cleaning schedules and completed checklists for centres and vehicles; Cleaning contractor agreements or task lists. It sits under Core module: support provision environment and our reference for it is core-24.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-24.9","domain":"Core module: support provision environment","requirement":"Every worker is trained, and receives refresher training, in standard infection prevention and control precautions, including hand hygiene, respiratory hygiene and cough etiquette.","evidence":["Infection control training records with completion and refresher dates","Training register showing coverage of all workers","Training module content on hand and respiratory hygiene"],"common_gaps":["Refresher training overdue","Casual workers not captured in the training register"],"reviewer_question":"Show me infection control training records with completion and refresher dates, and tell me who owns it and when it was last reviewed.","answer":"For core-24.9 Safe environment: worker training in hand, respiratory and cough hygiene, the evidence to bring is: Infection control training records with completion and refresher dates. It sits under Core module: support provision environment and our reference for it is core-24.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-24.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-24-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-25.1","domain":"Core module: support provision environment","requirement":"Where the provider has access to a participant's money or property, it develops, applies, reviews and communicates processes that manage, protect and account for it, and uses it only with the participant's consent and for purposes the participant intends.","evidence":["Participant money handling policy and procedure","Transaction ledgers with receipts and reconciliations","Signed consent for each type of money or property handling","Records of audits of participant funds"],"common_gaps":["Missing receipts or unreconciled balances","Shared household purchases charged without consent"],"reviewer_question":"Show me participant money handling policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For core-25.1 Money and property: managed, protected, accounted for and used, the evidence to bring is: Participant money handling policy and procedure; Transaction ledgers with receipts and reconciliations. It sits under Core module: support provision environment and our reference for it is core-25.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-25.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-25-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-25.2","domain":"Core module: support provision environment","requirement":"If required, the provider supports each participant to access and spend their own money as the participant decides.","evidence":["Support plans describing the help needed with money","Records of supported shopping or banking activities","Participant interviews about control of their spending"],"common_gaps":["Workers deciding what participants may buy","Participants with no access to their own funds"],"reviewer_question":"Show me support plans describing the help needed with money, and tell me who owns it and when it was last reviewed.","answer":"For core-25.2 Money and property: supporting participants to access and spend, the evidence to bring is: Support plans describing the help needed with money; Records of supported shopping or banking activities. It sits under Core module: support provision environment and our reference for it is core-25.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-25.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-25-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-25.3","domain":"Core module: support provision environment","requirement":"The provider does not give participants financial advice or information beyond what is reasonably needed under the participant's plan.","evidence":["Code of conduct or policy prohibiting financial advice","Worker training records on financial boundaries","Conflict of interest declarations by workers"],"common_gaps":["Workers advising on investments, loans or wills","No guidance to workers on where advice must stop"],"reviewer_question":"Show me code of conduct or policy prohibiting financial advice, and tell me who owns it and when it was last reviewed.","answer":"For core-25.3 Money and property: no financial advice beyond the participant's plan, the evidence to bring is: Code of conduct or policy prohibiting financial advice; Worker training records on financial boundaries. It sits under Core module: support provision environment and our reference for it is core-25.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-25.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-25-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26.1","domain":"Core module: support provision environment","requirement":"Records clearly identify each participant's medication and dosage and include all the information needed to identify the participant correctly and administer the medication safely.","evidence":["Medication charts or administration records with photo identification","Prescriber orders or pharmacy-generated medication profiles","Medication administration signing sheets in the file sample"],"common_gaps":["Charts without participant photo or allergies","Gaps in administration signatures"],"reviewer_question":"Show me medication charts or administration records with photo identification, and tell me who owns it and when it was last reviewed.","answer":"For core-26.1 Medication: records of medication, dosage and participant identification, the evidence to bring is: Medication charts or administration records with photo identification; Prescriber orders or pharmacy-generated medication profiles. It sits under Core module: support provision environment and our reference for it is core-26.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26.2","domain":"Core module: support provision environment","requirement":"Every worker responsible for administering medication understands its effects and side-effects and what to do if a medication incident occurs.","evidence":["Medication administration training and competency assessments","Medication information sheets available to workers","Medication incident procedure and incident register entries"],"common_gaps":["Competency never reassessed","Medication errors not reported as incidents"],"reviewer_question":"Show me medication administration training and competency assessments, and tell me who owns it and when it was last reviewed.","answer":"For core-26.2 Medication: workers understand effects, side-effects and incident steps, the evidence to bring is: Medication administration training and competency assessments; Medication information sheets available to workers. It sits under Core module: support provision environment and our reference for it is core-26.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26.3","domain":"Core module: support provision environment","requirement":"All medication is stored safely and securely, is easy to identify and tell apart, and is accessed only by appropriately trained workers.","evidence":["Locked storage and key or access control records","Storage temperature logs where required","Labelled blister packs or containers per participant","Access lists limited to trained workers"],"common_gaps":["Medications from different participants stored together unlabelled","Untrained staff with access to medication"],"reviewer_question":"Show me locked storage and key or access control records, and tell me who owns it and when it was last reviewed.","answer":"For core-26.3 Medication: safe, secure, identifiable storage with trained access only, the evidence to bring is: Locked storage and key or access control records; Storage temperature logs where required. It sits under Core module: support provision environment and our reference for it is core-26.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.1","domain":"Core module: support provision environment","requirement":"The provider identifies each participant who requires mealtime management, so that their eating, drinking and swallowing needs can be assessed and planned for before meals are provided.","evidence":["Mealtime or swallowing screening at intake","Register of participants requiring mealtime management","Intake forms asking about swallowing, eating and drinking difficulties"],"common_gaps":["Participants with choking history not on the register","No screening for mealtime risk"],"reviewer_question":"Show me mealtime or swallowing screening at intake, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.1 Mealtime management: identifying participants who need it, the evidence to bring is: Mealtime or swallowing screening at intake; Register of participants requiring mealtime management. It sits under Core module: support provision environment and our reference for it is core-26a.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.2","domain":"Core module: support provision environment","requirement":"Each participant needing mealtime management has their needs assessed by appropriately qualified health practitioners, who assess nutrition and swallowing comprehensively, assess seating and positioning for eating and drinking, provide mealtime management plans covering swallowing, eating and drinking, and review assessments and plans annually, as the practitioner advises, or sooner if needs change or difficulty is observed.","evidence":["Speech pathology and dietitian assessments in participant files","Occupational therapy seating and positioning assessments","Mealtime management plans signed by the practitioner with review dates","Referral records when new difficulty was observed"],"common_gaps":["Plans older than a year with no practitioner review","Plans written by support staff rather than a qualified practitioner"],"reviewer_question":"Show me speech pathology and dietitian assessments in participant files, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.2 Mealtime management: assessment by qualified practitioners, the evidence to bring is: Speech pathology and dietitian assessments in participant files; Occupational therapy seating and positioning assessments. It sits under Core module: support provision environment and our reference for it is core-26a.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.3","domain":"Core module: support provision environment","requirement":"With consent, each participant needing mealtime management is involved in assessing their needs and developing their mealtime management plan.","evidence":["Consent for mealtime assessment","Plans recording the participant's preferences and input","Notes of family or advocate involvement where the participant chose it"],"common_gaps":["Plan contains no participant preferences","Assessment done without consent recorded"],"reviewer_question":"Show me consent for mealtime assessment, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.3 Mealtime management: participant involved in assessment and planning, the evidence to bring is: Consent for mealtime assessment; Plans recording the participant's preferences and input. It sits under Core module: support provision environment and our reference for it is core-26a.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.4","domain":"Core module: support provision environment","requirement":"Every worker providing mealtime management understands the mealtime needs of the participants they support and what to do if a safety incident occurs during a meal, such as coughing or choking on food or fluids.","evidence":["Worker briefings or sign-off on each participant's mealtime plan","Choking response procedure and first aid training records","Incident records of mealtime events and the response given"],"common_gaps":["Workers cannot describe the participant's texture requirements","No documented choking response steps"],"reviewer_question":"Show me worker briefings or sign-off on each participant's mealtime plan, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.4 Mealtime management: workers know needs and choking response, the evidence to bring is: Worker briefings or sign-off on each participant's mealtime plan. It sits under Core module: support provision environment and our reference for it is core-26a.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.5","domain":"Core module: support provision environment","requirement":"Every worker providing mealtime management is trained to prepare and provide safe meals that participants would reasonably find enjoyable, to manage emerging and chronic health risks from mealtime difficulties proactively, and to know how to seek help with those risks.","evidence":["Mealtime management training records and course content","Competency assessments for safe meal preparation and assistance","Escalation contacts for mealtime health concerns"],"common_gaps":["Training limited to food handling, not swallowing risk","Workers unsure when to seek practitioner help"],"reviewer_question":"Show me mealtime management training records and course content, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.5 Mealtime management: training in safe, enjoyable meals and health risks, the evidence to bring is: Mealtime management training records and course content. It sits under Core module: support provision environment and our reference for it is core-26a.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.6","domain":"Core module: support provision environment","requirement":"Mealtime management plans are available where mealtime support is given and are easy for the workers providing it to access.","evidence":["Plans displayed or filed at the point of meal service","Mobile access to plans for community-based supports","Spot checks confirming plans are present at mealtimes"],"common_gaps":["Plans kept in the office rather than where meals are served","Out-of-date plan versions at the point of service"],"reviewer_question":"Show me plans displayed or filed at the point of meal service, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.6 Mealtime management: plans available where meals are provided, the evidence to bring is: Plans displayed or filed at the point of meal service. It sits under Core module: support provision environment and our reference for it is core-26a.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.7","domain":"Core module: support provision environment","requirement":"Menus are planned with each participant needing mealtime management so they receive nutritious, enjoyable meals reflecting their preferences, informed choice and practitioner recommendations in the plan, and so chronic health risks such as swallowing difficulty, diabetes, anaphylaxis, food allergies, obesity or being underweight are managed proactively.","evidence":["Menus developed with participants and checked against plan recommendations","Allergy and dietary requirement registers","Weight monitoring or nutrition review records","Dietitian input on menus"],"common_gaps":["Menus set by staff without participant choice","Allergies not reflected in menus"],"reviewer_question":"Show me menus developed with participants and checked against plan recommendations, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.7 Mealtime management: menu planning for nutrition, preference and chronic risks, the evidence to bring is: Menus developed with participants and checked against plan recommendations; Allergy and dietary requirement registers. It sits under Core module: support provision environment and our reference for it is core-26a.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.8","domain":"Core module: support provision environment","requirement":"Procedures let workers prepare and provide texture-modified foods and fluids according to each participant's mealtime management plan and check that meals are the correct texture identified in the plan.","evidence":["Texture modification procedures referencing the plan's texture levels","Texture testing or meal check records","Training records on preparing modified textures and thickened fluids"],"common_gaps":["No texture check before serving","Thickener used inconsistently with the plan"],"reviewer_question":"Show me texture modification procedures referencing the plan's texture levels, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.8 Mealtime management: texture-modified food and fluid procedures, the evidence to bring is: Texture modification procedures referencing the plan's texture levels; Texture testing or meal check records. It sits under Core module: support provision environment and our reference for it is core-26a.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-26a.9","domain":"Core module: support provision environment","requirement":"Meals for participants needing mealtime management are stored safely and in line with health standards, and can be easily identified as belonging to a particular participant and told apart from meals not intended for them.","evidence":["Food storage and labelling procedure","Fridge temperature logs","Labelled meal containers with participant name and texture level"],"common_gaps":["Unlabelled pre-prepared meals in shared fridges","No temperature monitoring of stored meals"],"reviewer_question":"Show me food storage and labelling procedure, and tell me who owns it and when it was last reviewed.","answer":"For core-26a.9 Mealtime management: safe storage and identification of participant meals, the evidence to bring is: Food storage and labelling procedure; Fridge temperature logs. It sits under Core module: support provision environment and our reference for it is core-26a.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-26a.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-26a-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-27.1","domain":"Core module: support provision environment","requirement":"Policies, procedures and practices cover safe and appropriate storage, handling and disposal of waste and infectious or hazardous substances, including used PPE, and each complies with current legislation and local health district requirements.","evidence":["Waste management policy covering clinical waste, sharps and used PPE","Sharps container supply and disposal records","Hazardous substances register and safety data sheets","Clinical waste collection contracts"],"common_gaps":["Sharps disposed of in household waste","Policy not aligned with local health district requirements"],"reviewer_question":"Show me waste management policy covering clinical waste, sharps and used PPE, and tell me who owns it and when it was last reviewed.","answer":"For core-27.1 Waste: storage, handling and disposal of waste and hazardous substances, the evidence to bring is: Waste management policy covering clinical waste, sharps and used PPE. It sits under Core module: support provision environment and our reference for it is core-27.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-27.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-27-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-27.2","domain":"Core module: support provision environment","requirement":"Every incident involving infectious material, body substances or hazardous substances is reported, recorded, investigated and reviewed.","evidence":["Incident register entries for needlestick, body fluid or chemical exposures","Investigation reports and corrective actions","Post-exposure procedure"],"common_gaps":["Exposure incidents handled informally with no record","Investigations not closed out"],"reviewer_question":"Show me incident register entries for needlestick, body fluid or chemical exposures, and tell me who owns it and when it was last reviewed.","answer":"For core-27.2 Waste: reporting and review of exposure incidents, the evidence to bring is: Incident register entries for needlestick, body fluid or chemical exposures; Investigation reports and corrective actions. It sits under Core module: support provision environment and our reference for it is core-27.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-27.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-27-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-27.3","domain":"Core module: support provision environment","requirement":"An emergency plan covers clinical waste or hazardous substance problems and accidents; when it is used, its effectiveness is evaluated and it is revised if needed.","evidence":["Spill response plan and spill kit locations","Post-event evaluation records after the plan was activated","Version history of the plan showing revisions"],"common_gaps":["Spill kits missing or unchecked","Plan not evaluated after use"],"reviewer_question":"Show me spill response plan and spill kit locations, and tell me who owns it and when it was last reviewed.","answer":"For core-27.3 Waste: emergency plan for clinical waste or hazardous substance accidents, the evidence to bring is: Spill response plan and spill kit locations. It sits under Core module: support provision environment and our reference for it is core-27.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-27.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-27-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-27.4","domain":"Core module: support provision environment","requirement":"Every worker involved in managing waste or infectious or hazardous substances is trained in safe and appropriate handling, including use of PPE and any other required protective clothing.","evidence":["Training records for waste and hazardous substance handling","Induction checklist items on sharps and body fluid handling","Protective clothing issue records"],"common_gaps":["Workers handling sharps without training","No refresher on hazardous substance handling"],"reviewer_question":"Show me training records for waste and hazardous substance handling, and tell me who owns it and when it was last reviewed.","answer":"For core-27.4 Waste: training in safe handling and protective clothing, the evidence to bring is: Training records for waste and hazardous substance handling. It sits under Core module: support provision environment and our reference for it is core-27.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-27.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-27-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-3.1","domain":"Core module: rights and responsibilities","requirement":"Workers and managers understand the legal and human rights of each participant, and those rights visibly shape how supports are planned and delivered day to day rather than sitting only in a policy.","evidence":["Participant rights policy referencing the UN Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct","Worker induction and refresher records covering participant rights","Sample of support plans or progress notes showing rights considered in decisions","Interview notes or observation records where workers explain participant rights"],"common_gaps":["Rights policy exists but workers cannot describe how it changes their practice","Restrictions on participants imposed for convenience with no rights consideration recorded"],"reviewer_question":"Show me participant rights policy referencing the UN Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct, and tell me who owns it and when it was last reviewed.","answer":"For core-3.1 Person-centred supports: participant rights built into everyday practice, the evidence to bring is: Participant rights policy referencing the UN Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct; Worker induction and refresher records covering participant rights. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-3.2","domain":"Core module: rights and responsibilities","requirement":"Communication with each participant about their supports matches their needs and uses the language, communication mode and terms the participant is most likely to understand, including interpreters, Easy Read, AAC or other aids where needed.","evidence":["Communication needs and preferences recorded on each participant file","Easy Read or translated versions of key documents given to participants","Interpreter booking records and AAC or communication aid use in progress notes","Communication policy describing how needs are identified and met"],"common_gaps":["Standard English documents given to participants with recorded communication needs","Family members used as interpreters without the participant's agreement"],"reviewer_question":"Show me communication needs and preferences recorded on each participant file, and tell me who owns it and when it was last reviewed.","answer":"For core-3.2 Person-centred supports: communication in the participant's language and mode, the evidence to bring is: Communication needs and preferences recorded on each participant file. It sits under Core module: rights and responsibilities and our reference for it is core-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-3.3","domain":"Core module: rights and responsibilities","requirement":"The provider supports each participant to stay connected with their support network and the community they choose, in the way and to the extent the participant directs.","evidence":["Support plans recording the people and community activities the participant wants to keep","Progress notes or rosters showing support for community access and contact with family and friends","Records of the participant's directions about who may be involved in their supports"],"common_gaps":["Community access dropped when staffing is short with no discussion with the participant","Family involved in decisions without the participant's direction"],"reviewer_question":"Show me support plans recording the people and community activities the participant wants to keep, and tell me who owns it and when it was last reviewed.","answer":"For core-3.3 Person-centred supports: links with support network and chosen community, the evidence to bring is: Support plans recording the people and community activities the participant wants to keep. It sits under Core module: rights and responsibilities and our reference for it is core-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-4.1","domain":"Core module: rights and responsibilities","requirement":"When the participant wishes, the provider identifies the participant's culture, diversity, values and beliefs and responds to them sensitively in how supports are designed and delivered.","evidence":["Intake and assessment forms capturing cultural, religious, gender and other identity preferences at the participant's direction","Support plans showing how those preferences shape delivery (worker gender, food, observances)","Cultural awareness or diversity training records for workers"],"common_gaps":["Cultural and identity questions skipped or completed by staff without asking the participant","Preferences recorded at intake but not reflected in rosters or plans"],"reviewer_question":"Show me intake and assessment forms capturing cultural, religious, gender and other identity preferences at the participant's direction, and tell me who owns it and when it was last reviewed.","answer":"For core-4.1 Individual values and beliefs: culture, diversity and beliefs identified, the evidence to bring is: Intake and assessment forms capturing cultural, religious, gender and other identity preferences at the participant's direction; Support plans showing how those preferences shape delivery (worker gender, food, observances). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-4.2","domain":"Core module: rights and responsibilities","requirement":"Each participant is supported to practise their culture, values and beliefs while receiving supports, for example attending ceremonies, worship, community events or following dietary and dress practices.","evidence":["Rosters or progress notes showing support to attend cultural or religious activities","Menu and meal records reflecting cultural or religious dietary practice","Participant feedback or survey results on respect for their beliefs"],"common_gaps":["Practices limited because of service routines rather than participant choice","No record of how a known observance is supported"],"reviewer_question":"Show me rosters or progress notes showing support to attend cultural or religious activities, and tell me who owns it and when it was last reviewed.","answer":"For core-4.2 Individual values and beliefs: right to practise culture and beliefs, the evidence to bring is: Rosters or progress notes showing support to attend cultural or religious activities. It sits under Core module: rights and responsibilities and our reference for it is core-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-5.1","domain":"Core module: rights and responsibilities","requirement":"The provider has consistent processes and day-to-day practices that respect and protect each participant's personal privacy and dignity, for example during personal care, in shared homes and when handling personal matters.","evidence":["Privacy and dignity policy and procedure covering personal care and shared living","Personal care plans specifying dignity measures (closed doors, preferred worker gender, knock before entry)","Observation or supervision records checking privacy practice","Complaints register entries on privacy and their resolution"],"common_gaps":["Personal care carried out with doors open or other residents present","Participants discussed by name in shared spaces"],"reviewer_question":"Show me privacy and dignity policy and procedure covering personal care and shared living, and tell me who owns it and when it was last reviewed.","answer":"For core-5.1 Privacy and dignity: consistent processes protecting privacy and dignity, the evidence to bring is: Privacy and dignity policy and procedure covering personal care and shared living. It sits under Core module: rights and responsibilities and our reference for it is core-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-5.2","domain":"Core module: rights and responsibilities","requirement":"Each participant is told about the provider's confidentiality policies in the language, communication mode and terms they are most likely to understand.","evidence":["Participant handbook or Easy Read privacy statement","Signed or recorded acknowledgement that confidentiality was explained, with the format used","Welcome pack checklist showing the confidentiality explanation step"],"common_gaps":["Privacy statement given only in standard English to participants with communication needs","No record that confidentiality was explained before services started"],"reviewer_question":"Show me participant handbook or Easy Read privacy statement, and tell me who owns it and when it was last reviewed.","answer":"For core-5.2 Privacy and dignity: participants told about confidentiality policies accessibly, the evidence to bring is: Participant handbook or Easy Read privacy statement. It sits under Core module: rights and responsibilities and our reference for it is core-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-5.3","domain":"Core module: rights and responsibilities","requirement":"Each participant understands and agrees to what personal information will be collected about them and why, including any audio or visual recordings such as photos, video or CCTV.","evidence":["Consent forms naming the information collected, its purpose and any photo, video or CCTV use","Register of consents for images and recordings with withdrawal dates","CCTV or monitoring signage and the related participant agreements in shared homes"],"common_gaps":["Photos of participants posted on social media without specific consent","CCTV in shared accommodation with no participant agreement recorded"],"reviewer_question":"Show me consent forms naming the information collected, its purpose and any photo, video or CCTV use, and tell me who owns it and when it was last reviewed.","answer":"For core-5.3 Privacy and dignity: agreement on what personal information and recordings, the evidence to bring is: Consent forms naming the information collected, its purpose and any photo, video or CCTV use; Register of consents for images and recordings with withdrawal dates. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-6.1","domain":"Core module: rights and responsibilities","requirement":"The provider supports each participant to make active decisions and individual choices, giving them timely information in the language, communication mode and terms they are most likely to understand.","evidence":["Supported decision-making procedure","Participant files showing options and information provided before decisions","Records of the participant's own choices, including where they differ from the support network's view"],"common_gaps":["Decisions made by family or staff with no record of the participant's own view","Information about options provided after the decision was made"],"reviewer_question":"Show me supported decision-making procedure, and tell me who owns it and when it was last reviewed.","answer":"For core-6.1 Independence and informed choice: active decision-making with timely accessible information, the evidence to bring is: Supported decision-making procedure; Participant files showing options and information provided before decisions. It sits under Core module: rights and responsibilities and our reference for it is core-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-6.2","domain":"Core module: rights and responsibilities","requirement":"The provider supports each participant's right to the dignity of risk when making decisions and, where needed, helps them weigh the benefits and risks of the options being considered.","evidence":["Dignity of risk policy","Risk assessments completed with the participant that record the choice made and agreed safeguards","Progress notes showing a risky choice supported rather than refused"],"common_gaps":["Activities stopped because of risk without the participant's involvement","Risk assessments written about the participant rather than with them"],"reviewer_question":"Show me dignity of risk policy, and tell me who owns it and when it was last reviewed.","answer":"For core-6.2 Independence and informed choice: dignity of risk respected, the evidence to bring is: Dignity of risk policy. It sits under Core module: rights and responsibilities and our reference for it is core-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-6.3","domain":"Core module: rights and responsibilities","requirement":"The provider respects each participant's autonomy, including their right to intimacy and to sexual expression.","evidence":["Policy on relationships, sexuality and intimacy","Worker training records on supporting sexual expression and relationships","Support plans or notes showing how privacy for relationships is supported"],"common_gaps":["Blanket house rules banning visitors or partners","Workers unsure how to respond to a request about relationships"],"reviewer_question":"Show me policy on relationships, sexuality and intimacy, and tell me who owns it and when it was last reviewed.","answer":"For core-6.3 Independence and informed choice: autonomy, intimacy and sexual expression, the evidence to bring is: Policy on relationships, sexuality and intimacy; Worker training records on supporting sexual expression and relationships. It sits under Core module: rights and responsibilities and our reference for it is core-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-6.4","domain":"Core module: rights and responsibilities","requirement":"Each participant has enough time to consider and review their options and to get advice if they want it, at every stage of support: assessment, planning, delivery, review and exit.","evidence":["Records of the date options were offered and the date the participant decided","Service agreement and plan sign-off timelines showing no rushed agreement","Notes of referrals to independent advice where the participant asked"],"common_gaps":["Agreements signed on the day they were first presented","Exit or change decisions made without time for the participant to seek advice"],"reviewer_question":"Show me records of the date options were offered and the date the participant decided, and tell me who owns it and when it was last reviewed.","answer":"For core-6.4 Independence and informed choice: time to consider options at every, the evidence to bring is: Records of the date options were offered and the date the participant decided. It sits under Core module: rights and responsibilities and our reference for it is core-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-6.5","domain":"Core module: rights and responsibilities","requirement":"The provider supports each participant's right to an advocate of their choosing, including an independent advocate, and their right to have that advocate present.","evidence":["Information given to participants about advocacy services, including independent advocates","Records of advocates attending meetings, reviews or complaint discussions","Advocacy section of the participant rights policy"],"common_gaps":["Advocates excluded from meetings or not given notice","Participants not told independent advocacy is available"],"reviewer_question":"Show me information given to participants about advocacy services, including independent advocates, and tell me who owns it and when it was last reviewed.","answer":"For core-6.5 Independence and informed choice: access to an advocate of choice, the evidence to bring is: Information given to participants about advocacy services, including independent advocates. It sits under Core module: rights and responsibilities and our reference for it is core-6.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-6.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-6-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-7.1","domain":"Core module: rights and responsibilities","requirement":"The provider has policies, procedures and practices that actively prevent violence, abuse, neglect, exploitation and discrimination, covering recruitment, supervision, culture and early warning signs.","evidence":["Safeguarding and abuse prevention policy and procedure","Worker training records on recognising and preventing abuse and neglect","Worker screening clearance records for risk assessed roles","Supervision and spot check records looking for warning signs"],"common_gaps":["Policy present but no practical prevention measures such as supervision or spot checks","Workers cannot describe signs of neglect or financial exploitation"],"reviewer_question":"Show me safeguarding and abuse prevention policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For core-7.1 Freedom from abuse: prevention policies, procedures and practice, the evidence to bring is: Safeguarding and abuse prevention policy and procedure. It sits under Core module: rights and responsibilities and our reference for it is core-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-7.2","domain":"Core module: rights and responsibilities","requirement":"Each participant is told about using an advocate, including an independent advocate, and where an allegation of violence, abuse, neglect, exploitation or discrimination is made, the provider helps the participant reach one.","evidence":["Records of advocacy information given to participants at entry","Incident files showing an advocate offered or contacted after an allegation","Procedure step requiring advocacy referral when an allegation is made"],"common_gaps":["No advocacy offered to the participant after an allegation involving staff","Advocacy referral left to the family"],"reviewer_question":"Show me records of advocacy information given to participants at entry, and tell me who owns it and when it was last reviewed.","answer":"For core-7.2 Freedom from abuse: advocate information and access after an allegation, the evidence to bring is: Records of advocacy information given to participants at entry. It sits under Core module: rights and responsibilities and our reference for it is core-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-7.3","domain":"Core module: rights and responsibilities","requirement":"Allegations and incidents of violence, abuse, neglect, exploitation or discrimination are acted on; each affected participant is supported and assisted; details and the outcomes of any reviews or investigations are recorded; and action is taken to stop similar incidents happening again. Incident and reportable incident duties under ss 73Y and 73Z of the NDIS Act and the incident management rules also apply.","evidence":["Incident register entries for allegations with dates, actions and outcomes","Investigation reports and the support provided to the participant","Reportable incident notifications to the NDIS Commission with timestamps","Corrective action plans and evidence they were completed"],"common_gaps":["Allegations handled informally with no record","No follow-up action to prevent recurrence after an investigation closed"],"reviewer_question":"Show me incident register entries for allegations with dates, actions and outcomes, and tell me who owns it and when it was last reviewed.","answer":"For core-7.3 Freedom from abuse: allegations acted on, recorded and prevented, the evidence to bring is: Incident register entries for allegations with dates, actions and outcomes. It sits under Core module: rights and responsibilities and our reference for it is core-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.1","domain":"Core module: governance and operational management","requirement":"The governing body gives people with disability opportunities to contribute to the organisation's governance and to have input into policies and processes about the provision of supports and the protection of participant rights.","evidence":["Board or committee membership showing people with disability, or an advisory group terms of reference","Minutes or consultation records showing participant input on policy changes","Policy review log recording who was consulted"],"common_gaps":["Consultation limited to satisfaction surveys with no link to policy","Advisory group set up but not met in the last year"],"reviewer_question":"Show me board or committee membership showing people with disability, or an advisory group terms of reference, and tell me who owns it and when it was last reviewed.","answer":"For core-9.1 Governance: people with disability contribute to governance and policy, the evidence to bring is: Board or committee membership showing people with disability, or an advisory group terms of reference; Minutes or consultation records showing participant input on policy changes. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.2","domain":"Core module: governance and operational management","requirement":"The governing body puts in place a defined structure to meet its financial, legislative, regulatory and contractual responsibilities and to monitor and respond to quality and safeguarding matters in the delivery of supports.","evidence":["Organisational chart and governance charter or constitution","Compliance or legislative register reviewed by the governing body","Board or owner meeting minutes reviewing quality, incidents and complaints","Delegations register"],"common_gaps":["Sole trader or small board with no documented way of tracking legal obligations","Quality and safeguarding data never reported to the governing body"],"reviewer_question":"Show me organisational chart and governance charter or constitution, and tell me who owns it and when it was last reviewed.","answer":"For core-9.2 Governance: defined structure for legal, financial and safeguarding oversight, the evidence to bring is: Organisational chart and governance charter or constitution. It sits under Core module: governance and operational management and our reference for it is core-9.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.3","domain":"Core module: governance and operational management","requirement":"The skills and knowledge the governing body needs to govern well are identified, and members undertake relevant training to close any gaps.","evidence":["Board skills matrix or capability assessment","Training records for governing body members on NDIS obligations and safeguarding","Induction pack for new board members"],"common_gaps":["Skills matrix never completed or not updated","Board members unaware of reportable incident obligations"],"reviewer_question":"Show me board skills matrix or capability assessment, and tell me who owns it and when it was last reviewed.","answer":"For core-9.3 Governance: governing body skills identified and gaps trained, the evidence to bring is: Board skills matrix or capability assessment. It sits under Core module: governance and operational management and our reference for it is core-9.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.4","domain":"Core module: governance and operational management","requirement":"The governing body makes sure strategic and business planning takes account of legislative requirements, organisational risks, NDIS operating requirements such as Agency requirements and guidance, the needs of participants and workers, and the wider organisational environment.","evidence":["Current strategic or business plan with a review date","Minutes showing the plan was considered alongside the risk register and legislative changes","Workforce and participant needs analysis feeding the plan"],"common_gaps":["Business plan out of date or limited to financial targets","No link between the risk register and planning"],"reviewer_question":"Show me current strategic or business plan with a review date, and tell me who owns it and when it was last reviewed.","answer":"For core-9.4 Governance: strategic and business planning covers NDIS and risk, the evidence to bring is: Current strategic or business plan with a review date. It sits under Core module: governance and operational management and our reference for it is core-9.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.5","domain":"Core module: governance and operational management","requirement":"The governing body monitors how management performs, including how individual issues are responded to, and uses that monitoring to drive continuous improvement in management practice.","evidence":["Management reports to the governing body with key performance indicators","Minutes recording questions, decisions and follow-up actions on management issues","Performance review records for the chief executive or manager"],"common_gaps":["Reports noted without any recorded action","Individual serious issues never escalated to the governing body"],"reviewer_question":"Show me management reports to the governing body with key performance indicators, and tell me who owns it and when it was last reviewed.","answer":"For core-9.5 Governance: governing body monitors management performance, the evidence to bring is: Management reports to the governing body with key performance indicators. It sits under Core module: governance and operational management and our reference for it is core-9.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.6","domain":"Core module: governance and operational management","requirement":"The provider is managed by suitably qualified or experienced people with clearly defined responsibility, authority and accountability for providing supports.","evidence":["Position descriptions for key personnel stating responsibility and authority","Qualification, experience and screening records for managers and key personnel","Records of key personnel notified to the NDIS Commission"],"common_gaps":["Position descriptions do not say who is accountable for support delivery","Key personnel changes not reflected in records or notifications"],"reviewer_question":"Show me position descriptions for key personnel stating responsibility and authority, and tell me who owns it and when it was last reviewed.","answer":"For core-9.6 Governance: suitably qualified management with clear accountability, the evidence to bring is: Position descriptions for key personnel stating responsibility and authority. It sits under Core module: governance and operational management and our reference for it is core-9.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.7","domain":"Core module: governance and operational management","requirement":"There is a documented system that delegates responsibility and authority to another suitable person when a usual position holder is absent.","evidence":["Delegation of authority policy or register","Acting appointment records for periods of leave","Contact and escalation lists naming the delegate"],"common_gaps":["Delegation only informal in a small provider","No one authorised to make decisions while the owner is on leave"],"reviewer_question":"Show me delegation of authority policy or register, and tell me who owns it and when it was last reviewed.","answer":"For core-9.7 Governance: documented delegation when a position holder is absent, the evidence to bring is: Delegation of authority policy or register; Acting appointment records for periods of leave. It sits under Core module: governance and operational management and our reference for it is core-9.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"core-9.8","domain":"Core module: governance and operational management","requirement":"Perceived and actual conflicts of interest are proactively identified, managed and documented, including through organisational policies that are developed and kept up to date.","evidence":["Conflict of interest policy","Conflict of interest register with declarations and management actions","Board minutes with declarations recorded at each meeting"],"common_gaps":["Register exists but has no entries despite related-party arrangements","Conflicts declared but no record of how they were managed"],"reviewer_question":"Show me conflict of interest policy, and tell me who owns it and when it was last reviewed.","answer":"For core-9.8 Governance: conflicts of interest managed and documented, the evidence to bring is: Conflict of interest policy; Conflict of interest register with declarations and management actions. It sits under Core module: governance and operational management and our reference for it is core-9.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"core-9.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/core-9-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-3.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing their complex bowel care plan; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Complex bowel care plan overseen by a health practitioner, including PRN and stoma instructions","Bowel charts or monitoring records","Practitioner review records with dates","Escalation steps for constipation, impaction or autonomic dysreflexia risk"],"common_gaps":["Plan not reviewed by a practitioner after a change in condition","Bowel monitoring charts incomplete"],"reviewer_question":"Show me complex bowel care plan overseen by a health practitioner, including PRN and stoma instructions, and tell me who owns it and when it was last reviewed.","answer":"For m1-3.1 Complex bowel care: participant-involved plan, practitioner review, escalation, the evidence to bring is: Complex bowel care plan overseen by a health practitioner, including PRN and stoma instructions. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-3.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who receives complex bowel care.","evidence":["Complex bowel care policy and procedure","Training plan identifying workers supporting bowel care participants","Infection control and dignity requirements in the procedure"],"common_gaps":["Generic personal care procedure used for complex bowel care","No training plan specific to bowel care"],"reviewer_question":"Show me complex bowel care policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For m1-3.2 Complex bowel care: policies, procedures and worker training plan, the evidence to bring is: Complex bowel care policy and procedure. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-3.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker supporting a participant with complex bowel care is trained in that participant's needs, their type of bowel care and the high intensity support skills descriptor for complex bowel care, by an appropriately qualified health practitioner or a person who meets that descriptor.","evidence":["Training records naming the participant and type of bowel care, signed by the trainer","Trainer qualifications or evidence the trainer meets the skills descriptor","Competency assessments mapped to the complex bowel care skills and knowledge list","Annual competency review schedule"],"common_gaps":["Training generic and not specific to the participant","Trainer's qualification or skills not documented"],"reviewer_question":"Show me training records naming the participant and type of bowel care, signed by the trainer, and tell me who owns it and when it was last reviewed.","answer":"For m1-3.3 Complex bowel care: participant-specific training to the skills descriptor, the evidence to bring is: Training records naming the participant and type of bowel care, signed by the trainer; Trainer qualifications or evidence the trainer meets the skills descriptor. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing their enteral feeding and management plan; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Enteral feeding plan from the dietitian or treating team, covering regime, flushing and medication via tube","Feeding and fluid balance charts","Practitioner review records","Escalation steps for tube displacement, aspiration or blockage"],"common_gaps":["Regime changed by the hospital but plan not updated","No steps for a dislodged tube"],"reviewer_question":"Show me enteral feeding plan from the dietitian or treating team, covering regime, flushing and medication via tube, and tell me who owns it and when it was last reviewed.","answer":"For m1-4.1 Enteral feeding: participant-involved plan, practitioner review, escalation, the evidence to bring is: Enteral feeding plan from the dietitian or treating team, covering regime, flushing and medication via tube; Feeding and fluid balance charts. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with enteral feeding needs.","evidence":["Enteral feeding policy and procedure including stoma care and equipment hygiene","Training plan for workers supporting tube-fed participants","Medication via feeding tube procedure"],"common_gaps":["Procedure does not cover medication through the tube","Training plan not kept current"],"reviewer_question":"Show me enteral feeding policy and procedure including stoma care and equipment hygiene, and tell me who owns it and when it was last reviewed.","answer":"For m1-4.2 Enteral feeding: policies, procedures and worker training plan, the evidence to bring is: Enteral feeding policy and procedure including stoma care and equipment hygiene. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker supporting a participant who needs enteral feeding has completed training in that participant's needs, the type and method of feeding and the regime, and the high intensity support skills descriptor for enteral feeding, delivered by an appropriately qualified health practitioner or a person who meets that descriptor.","evidence":["Participant-specific enteral feeding training records with trainer sign-off","Competency checklist against the enteral feeding skills and knowledge list","Evidence of trainer qualification","Dates of annual competency re-check"],"common_gaps":["Workers trained on a different tube type to the participant's","No record of who delivered the training"],"reviewer_question":"Show me participant-specific enteral feeding training records with trainer sign-off, and tell me who owns it and when it was last reviewed.","answer":"For m1-4.3 Enteral feeding: participant-specific training to the skills descriptor, the evidence to bring is: Participant-specific enteral feeding training records with trainer sign-off. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4a.1","domain":"Module 1: High intensity daily personal activities","requirement":"The provider identifies each participant who requires severe dysphagia management, so that their swallowing, biting or chewing risks can be assessed by qualified practitioners and planned for.","evidence":["Register of participants with severe dysphagia management needs","Screening records for swallowing, biting or chewing difficulty","Certificate of registration showing severe dysphagia management where provided"],"common_gaps":["Participants with aspiration history not identified","Register not updated after hospital discharge"],"reviewer_question":"Show me register of participants with severe dysphagia management needs, and tell me who owns it and when it was last reviewed.","answer":"For m1-4a.1 Severe dysphagia: identifying participants who need it, the evidence to bring is: Register of participants with severe dysphagia management needs. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4a.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4a.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4a-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4a.2","domain":"Module 1: High intensity daily personal activities","requirement":"With consent, each participant's severe dysphagia management needs are assessed by appropriately qualified health practitioners, who review them regularly and in good time when needs change or difficulty is observed.","evidence":["Speech pathology swallowing assessments","Practitioner review records triggered by observed difficulty","Consent to assessment"],"common_gaps":["Observed coughing at meals not referred for review","Assessment older than the practitioner's recommended interval"],"reviewer_question":"Show me speech pathology swallowing assessments, and tell me who owns it and when it was last reviewed.","answer":"For m1-4a.2 Severe dysphagia: assessment and review by qualified practitioners, the evidence to bring is: Speech pathology swallowing assessments; Practitioner review records triggered by observed difficulty. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4a.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4a.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4a-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4a.3","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant needing severe dysphagia management is involved in developing their plan, which records their individual needs and preferences, such as food, fluids, preparation techniques and feeding equipment, and how risks, incidents and emergencies will be managed, including required actions and escalation.","evidence":["Severe dysphagia management plans with food and fluid textures, techniques and equipment","Emergency and escalation section for choking and aspiration","Record of participant input into the plan"],"common_gaps":["Plan omits feeding equipment and positioning","No escalation steps for suspected aspiration"],"reviewer_question":"Show me severe dysphagia management plans with food and fluid textures, techniques and equipment, and tell me who owns it and when it was last reviewed.","answer":"For m1-4a.3 Severe dysphagia: participant-involved plan with needs, preferences and escalation, the evidence to bring is: Severe dysphagia management plans with food and fluid textures, techniques and equipment. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4a.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4a.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4a-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4a.4","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures for supporting each participant who needs severe dysphagia management, including training plans for the workers supporting them.","evidence":["Severe dysphagia management policy and procedure","Training plans naming workers assigned to each participant","Procedure for responding to a dysphagia incident"],"common_gaps":["Dysphagia covered only within the general mealtime procedure","Training plan not linked to rostering"],"reviewer_question":"Show me severe dysphagia management policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For m1-4a.4 Severe dysphagia: policies, procedures and worker training plans, the evidence to bring is: Severe dysphagia management policy and procedure; Training plans naming workers assigned to each participant. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4a.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4a.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4a-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-4a.5","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker providing severe dysphagia management is trained in each participant's needs, managing dysphagia-related incidents and the high intensity support skills descriptor for severe dysphagia management, by an appropriately qualified health practitioner with expertise in severe dysphagia management.","evidence":["Training records signed by the speech pathologist or other practitioner with dysphagia expertise","Competency assessments against the dysphagia support skills and knowledge list","Annual competency review records"],"common_gaps":["Training delivered by a non-practitioner, which this standard does not allow","Competency not rechecked"],"reviewer_question":"Show me training records signed by the speech pathologist or other practitioner with dysphagia expertise, and tell me who owns it and when it was last reviewed.","answer":"For m1-4a.5 Severe dysphagia: participant-specific training by an expert practitioner, the evidence to bring is: Training records signed by the speech pathologist or other practitioner with dysphagia expertise. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-4a.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-4a.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-4a-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-5.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing the plan for their tracheostomy suctioning and management; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Tracheostomy management plan covering suctioning, tube changes and stoma care","Emergency tube dislodgement or blockage procedure for the participant","Practitioner review records","Equipment check logs such as suction units and spare tubes"],"common_gaps":["No emergency spare tube or equipment checks recorded","Plan not updated after a practitioner review"],"reviewer_question":"Show me tracheostomy management plan covering suctioning, tube changes and stoma care, and tell me who owns it and when it was last reviewed.","answer":"For m1-5.1 Tracheostomy: participant-involved plan, practitioner review, escalation, the evidence to bring is: Tracheostomy management plan covering suctioning, tube changes and stoma care. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-5.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with a tracheostomy.","evidence":["Tracheostomy care policy and procedure","Training plan for workers supporting tracheostomy participants","Infection control steps for suctioning in the procedure"],"common_gaps":["Procedure does not distinguish fenestrated and non-fenestrated tubes","Training plan missing"],"reviewer_question":"Show me tracheostomy care policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For m1-5.2 Tracheostomy: policies, procedures and worker training plan, the evidence to bring is: Tracheostomy care policy and procedure; Training plan for workers supporting tracheostomy participants. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-5.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker has completed training in the participant's needs, managing tracheostomy-related incidents and the high intensity support skills descriptor for tracheostomy care without ventilation and for supporting a person dependent on ventilation, delivered by an appropriately qualified health practitioner or a person who meets the descriptor for tracheostomy suctioning and management.","evidence":["Participant-specific tracheostomy training records with practitioner sign-off","Competency checklist against the tracheostomy support skills and knowledge list","Emergency drill records for tube dislodgement","Annual competency review records"],"common_gaps":["Workers rostered alone before competency sign-off","Emergency response not practised"],"reviewer_question":"Show me participant-specific tracheostomy training records with practitioner sign-off, and tell me who owns it and when it was last reviewed.","answer":"For m1-5.3 Tracheostomy: participant-specific training to the skills descriptor, the evidence to bring is: Participant-specific tracheostomy training records with practitioner sign-off. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-6.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing the plan for managing their catheter; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Catheter management plan stating catheter type, change schedule and who inserts it","Output monitoring charts","Practitioner review records","Escalation steps for blockage, infection signs or bypassing"],"common_gaps":["Change schedule not recorded","Signs of urinary tract infection not in the escalation steps"],"reviewer_question":"Show me catheter management plan stating catheter type, change schedule and who inserts it, and tell me who owns it and when it was last reviewed.","answer":"For m1-6.1 Urinary catheter: participant-involved plan, practitioner review, escalation, the evidence to bring is: Catheter management plan stating catheter type, change schedule and who inserts it; Output monitoring charts. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-6.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant with a catheter.","evidence":["Urinary catheter management policy and procedure","Training plan for workers supporting catheter users","Procedure stating which insertions only a health practitioner performs"],"common_gaps":["Procedure allows workers to insert in-dwelling or suprapubic catheters","Training plan not maintained"],"reviewer_question":"Show me urinary catheter management policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For m1-6.2 Urinary catheter: policies, procedures and worker training plan, the evidence to bring is: Urinary catheter management policy and procedure; Training plan for workers supporting catheter users. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-6.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker has completed training in the participant's needs, their type of catheter and the high intensity support skills descriptor for catheter changing and management, delivered by an appropriately qualified health practitioner or a person who meets the descriptor for urinary catheter changing and management.","evidence":["Catheter training records specific to the participant's catheter type","Competency assessment against the urinary catheter support skills and knowledge list","Trainer qualification records","Annual competency review records"],"common_gaps":["Training on in-out catheters only, where the participant has a suprapubic catheter","No annual competency check"],"reviewer_question":"Show me catheter training records specific to the participant's catheter type, and tell me who owns it and when it was last reviewed.","answer":"For m1-6.3 Urinary catheter: participant-specific training to the skills descriptor, the evidence to bring is: Catheter training records specific to the participant's catheter type. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-7.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing their ventilator management plan; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Ventilator management plan naming the device, settings and alarms","Power failure and equipment failure contingency plan","Practitioner review records","Equipment maintenance and servicing records"],"common_gaps":["No backup power or equipment failure plan","Device settings in the plan differ from the device"],"reviewer_question":"Show me ventilator management plan naming the device, settings and alarms, and tell me who owns it and when it was last reviewed.","answer":"For m1-7.1 Ventilator: participant-involved plan, practitioner review, escalation, the evidence to bring is: Ventilator management plan naming the device, settings and alarms; Power failure and equipment failure contingency plan. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-7.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who is ventilator dependent.","evidence":["Ventilator support policy and procedure covering alarms and manual ventilation","Training plan for workers supporting ventilator-dependent participants","Equipment cleaning and maintenance procedure"],"common_gaps":["Procedure omits manual ventilation in an emergency","Training plan not linked to the specific device"],"reviewer_question":"Show me ventilator support policy and procedure covering alarms and manual ventilation, and tell me who owns it and when it was last reviewed.","answer":"For m1-7.2 Ventilator: policies, procedures and worker training plan, the evidence to bring is: Ventilator support policy and procedure covering alarms and manual ventilation. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-7.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker has completed training in the participant's ventilation needs, managing related incidents and the high intensity support skills descriptor for ventilator management, delivered by an appropriately qualified health practitioner or a person who meets that descriptor.","evidence":["Device-specific ventilator training records with practitioner sign-off","Competency checklist against the ventilator support skills and knowledge list","Alarm response drill records","Annual competency review records"],"common_gaps":["Training not specific to the participant's ventilator model","Workers cannot explain alarm responses"],"reviewer_question":"Show me device-specific ventilator training records with practitioner sign-off, and tell me who owns it and when it was last reviewed.","answer":"For m1-7.3 Ventilator: participant-specific training to the skills descriptor, the evidence to bring is: Device-specific ventilator training records with practitioner sign-off. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-8.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing the plan for their subcutaneous injections, including dosage measurement and calculation; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Subcutaneous injection plan with dosage calculation instructions, such as an insulin sliding scale","Blood glucose or other monitoring records","Double-check records for calculated doses","Hypoglycaemia or adverse reaction escalation steps"],"common_gaps":["Dose calculation steps unclear or not double-checked","No escalation steps for low blood glucose"],"reviewer_question":"Show me subcutaneous injection plan with dosage calculation instructions, such as an insulin sliding scale, and tell me who owns it and when it was last reviewed.","answer":"For m1-8.1 Subcutaneous injections: participant-involved plan with dosage calculation, the evidence to bring is: Subcutaneous injection plan with dosage calculation instructions, such as an insulin sliding scale. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-8.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-8.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-8-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-8.2","domain":"Module 1: High intensity daily personal activities","requirement":"There are documented written or phone orders from the health practitioner prescribing the medication that trained workers may give by subcutaneous injection.","evidence":["Written prescriber orders or documented phone orders for each injectable medication","Medication charts matching the current orders","Process for confirming phone orders in writing"],"common_gaps":["Injections given without a current documented order","Phone orders not recorded"],"reviewer_question":"Show me written prescriber orders or documented phone orders for each injectable medication, and tell me who owns it and when it was last reviewed.","answer":"For m1-8.2 Subcutaneous injections: written or phone orders from the prescriber, the evidence to bring is: Written prescriber orders or documented phone orders for each injectable medication. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-8.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-8.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-8-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-8.3","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting participants who need subcutaneous injections and related medication.","evidence":["Subcutaneous injection policy and procedure including sharps safety","Training plan for workers administering injections","Medication administration policy cross-referenced to injections"],"common_gaps":["Procedure does not cover sharps disposal","Training plan not current"],"reviewer_question":"Show me subcutaneous injection policy and procedure including sharps safety, and tell me who owns it and when it was last reviewed.","answer":"For m1-8.3 Subcutaneous injections: policies, procedures and worker training plan, the evidence to bring is: Subcutaneous injection policy and procedure including sharps safety; Training plan for workers administering injections. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-8.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-8.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-8-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-8.4","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker has completed training in the participant's injection and medication needs and the high intensity support skills descriptor for subcutaneous injections, delivered by an appropriately qualified health practitioner or a person who meets that descriptor; workers must also have a basic understanding of the participant's related health condition.","evidence":["Participant-specific injection training records with practitioner sign-off","Competency assessment against the subcutaneous injection skills and knowledge list","Training content on the related condition, such as diabetes","Annual competency review records"],"common_gaps":["Workers unable to explain the purpose of the medication","Condition-specific training missing"],"reviewer_question":"Show me participant-specific injection training records with practitioner sign-off, and tell me who owns it and when it was last reviewed.","answer":"For m1-8.4 Subcutaneous injections: participant-specific training and condition knowledge, the evidence to bring is: Participant-specific injection training records with practitioner sign-off. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-8.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-8.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-8-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-9.1","domain":"Module 1: High intensity daily personal activities","requirement":"Each participant is involved in assessing and developing their complex wound management plan; with consent, an appropriately qualified health practitioner reviews their health status regularly and in good time; and the plan sets out how risks, incidents and emergencies are managed, including required actions and escalation.","evidence":["Wound management plan with dressing regime and pressure care schedule","Wound assessment and measurement records over time","Practitioner review records","Escalation steps for infection signs or deterioration"],"common_gaps":["Wound measurements not recorded, so deterioration is missed","Repositioning schedule not followed"],"reviewer_question":"Show me wound management plan with dressing regime and pressure care schedule, and tell me who owns it and when it was last reviewed.","answer":"For m1-9.1 Complex wound management: participant-involved plan, practitioner review, escalation, the evidence to bring is: Wound management plan with dressing regime and pressure care schedule. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-9.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-9.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-9-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-9.2","domain":"Module 1: High intensity daily personal activities","requirement":"The provider has appropriate policies and procedures, including a worker training plan, for supporting each participant who needs complex wound management.","evidence":["Complex wound and pressure injury prevention policy and procedure","Training plan for workers supporting wound care participants","Equipment procedures such as pressure-relieving mattresses or lymphoedema devices"],"common_gaps":["Pressure injury prevention not covered","Training plan not linked to participants"],"reviewer_question":"Show me complex wound and pressure injury prevention policy and procedure, and tell me who owns it and when it was last reviewed.","answer":"For m1-9.2 Complex wound management: policies, procedures and worker training plan, the evidence to bring is: Complex wound and pressure injury prevention policy and procedure. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-9.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-9.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-9-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m1-9.3","domain":"Module 1: High intensity daily personal activities","requirement":"Every worker supporting a participant with complex wound management is trained in the participant's needs affected by the wound regime, such as showering, toileting and mobility, and in the high intensity support skills descriptor for complex wound management, by an appropriately qualified health practitioner or a person who meets that descriptor.","evidence":["Training records covering showering, toileting and mobility with the wound regime","Competency assessment against the complex wound management skills and knowledge list","Trainer qualification records","Annual competency review records"],"common_gaps":["Training covers dressings but not daily living impacts","Trainer not shown to meet the descriptor"],"reviewer_question":"Show me training records covering showering, toileting and mobility with the wound regime, and tell me who owns it and when it was last reviewed.","answer":"For m1-9.3 Complex wound management: training on daily-life impacts and the skills, the evidence to bring is: Training records covering showering, toileting and mobility with the wound regime. It sits under Module 1: High intensity daily personal activities and our reference for it is m1-9.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m1-9.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m1-9-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-3.1","domain":"Module 2: Specialist behaviour support","requirement":"The specialist behaviour support provider understands the NDIS (Restrictive Practices and Behaviour Support) Rules 2018 and applies them in its practice, including the rules on behaviour support plans, regulated restrictive practices, lodgement and reporting.","evidence":["Behaviour support policy and procedures cross-referenced to the RPBS Rules","Induction and refresher records for practitioners on the RPBS Rules","Sample behaviour support plans showing the Rules' required content and timeframes met"],"common_gaps":["Procedures written for a state scheme only, with no reference to the Commonwealth RPBS Rules","Practitioners unable to explain lodgement and review timeframes"],"reviewer_question":"Show me behaviour support policy and procedures cross-referenced to the RPBS Rules, and tell me who owns it and when it was last reviewed.","answer":"For m2-3.1 Behaviour support in the NDIS (specialist): RPBS Rules understood, the evidence to bring is: Behaviour support policy and procedures cross-referenced to the RPBS Rules. It sits under Module 2: Specialist behaviour support and our reference for it is m2-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-3.2","domain":"Module 2: Specialist behaviour support","requirement":"Every NDIS behaviour support practitioner engaged by the provider has been assessed by the Commissioner as suitable to deliver specialist positive behaviour support, including behaviour support assessments and the development of behaviour support plans.","evidence":["Register of practitioners with Commission suitability decision and level for each","Practitioner suitability notices or portal records","Rostering or allocation records showing only suitable practitioners assigned to assessments and plans"],"common_gaps":["Provisional or lapsed practitioners writing plans without the required suitability","No central register linking each plan author to a suitability decision"],"reviewer_question":"Show me register of practitioners with Commission suitability decision and level for each, and tell me who owns it and when it was last reviewed.","answer":"For m2-3.2 Behaviour support in the NDIS (specialist): practitioners assessed as suitable, the evidence to bring is: Register of practitioners with Commission suitability decision and level for each. It sits under Module 2: Specialist behaviour support and our reference for it is m2-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-3.3","domain":"Module 2: Specialist behaviour support","requirement":"Each NDIS behaviour support practitioner completes ongoing professional development that keeps them current with evidence-informed practice and approaches to behaviour support, including positive behaviour support.","evidence":["Individual professional development plans and logs for each practitioner","Certificates or attendance records for positive behaviour support training","Supervision notes discussing new evidence or practice changes"],"common_gaps":["Professional development logged but unrelated to behaviour support","No yearly review of each practitioner's development needs"],"reviewer_question":"Show me individual professional development plans and logs for each practitioner, and tell me who owns it and when it was last reviewed.","answer":"For m2-3.3 Behaviour support in the NDIS (specialist): practitioner professional development, the evidence to bring is: Individual professional development plans and logs for each practitioner. It sits under Module 2: Specialist behaviour support and our reference for it is m2-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-3.4","domain":"Module 2: Specialist behaviour support","requirement":"A specialist behaviour support clinical supervisor provides clinical supervision covering each work practice of every NDIS behaviour support practitioner.","evidence":["Clinical supervision agreements naming supervisor and practitioner","Dated supervision session records covering assessments, plan writing and review","Supervisor's qualifications and suitability records","Supervision frequency schedule by practitioner level"],"common_gaps":["Supervision is ad hoc or peer-only with no designated clinical supervisor","Supervision records do not cover plan development work"],"reviewer_question":"Show me clinical supervision agreements naming supervisor and practitioner, and tell me who owns it and when it was last reviewed.","answer":"For m2-3.4 Behaviour support in the NDIS (specialist): clinical supervision of practitioners, the evidence to bring is: Clinical supervision agreements naming supervisor and practitioner. It sits under Module 2: Specialist behaviour support and our reference for it is m2-3.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-3.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-3-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-3.5","domain":"Module 2: Specialist behaviour support","requirement":"The provider shows, through its policies, procedures and day-to-day practice, a commitment to reducing and eliminating the use of restrictive practices.","evidence":["Restrictive practice reduction and elimination policy","Plans containing fading or elimination strategies with target dates","Internal reports tracking restrictive practice reductions across clients"],"common_gaps":["Policy statement exists but plans show no reduction strategies","No organisation-level monitoring of restrictive practice trends"],"reviewer_question":"Show me restrictive practice reduction and elimination policy, and tell me who owns it and when it was last reviewed.","answer":"For m2-3.5 Behaviour support in the NDIS (specialist): commitment to reducing restrictive, the evidence to bring is: Restrictive practice reduction and elimination policy. It sits under Module 2: Specialist behaviour support and our reference for it is m2-3.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-3.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-3-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.1","domain":"Module 2: Specialist behaviour support","requirement":"The provider knows and understands the regulated restrictive practices described in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018 and any state or territory legislation, policy and processes for obtaining authorisation (however described) for restrictive practices included in a behaviour support plan.","evidence":["Procedure describing each regulated restrictive practice type and the authorisation process in each jurisdiction served","Practitioner training records on seclusion, chemical, mechanical, physical and environmental restraint","Jurisdiction-specific authorisation guidance held and current"],"common_gaps":["Staff cannot distinguish environmental from mechanical restraint","Authorisation process for a jurisdiction where the provider operates is not documented"],"reviewer_question":"Show me procedure describing each regulated restrictive practice type and the authorisation process in each jurisdiction served, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.1 Restrictive practices (specialist): knowledge of regulated practices and authorisation, the evidence to bring is: Procedure describing each regulated restrictive practice type and the authorisation process in each jurisdiction served. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.2","domain":"Module 2: Specialist behaviour support","requirement":"Each behaviour support practitioner undertakes professional development to keep their understanding current of which practices are considered restrictive and the risks those practices carry.","evidence":["Training records on restrictive practice identification and associated risks for each practitioner","Content outline of restrictive practice training covering positional asphyxia and chemical restraint risks","Supervision notes reviewing restrictive practice risk in specific plans"],"common_gaps":["Restrictive practice training completed once at induction and never refreshed","Risks of specific practices, such as PRN psychotropics, not addressed"],"reviewer_question":"Show me training records on restrictive practice identification and associated risks for each practitioner, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.2 Restrictive practices (specialist): practitioner training on restrictive practices and risk, the evidence to bring is: Training records on restrictive practice identification and associated risks for each practitioner. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.3","domain":"Module 2: Specialist behaviour support","requirement":"The participant and, with consent, their support network, implementing providers and other relevant stakeholders are engaged in discussing whether restrictive practices are needed, understand the risks of using them, and are offered alternatives during those discussions.","evidence":["Meeting notes or consultation records showing the participant and stakeholders present","Consent records for sharing information with the support network","Documented alternatives considered and reasons for any restrictive practice retained","Easy read or accessible explanations given to the participant"],"common_gaps":["Participant not involved or consulted only through the family","Alternatives to restraint not recorded"],"reviewer_question":"Show me meeting notes or consultation records showing the participant and stakeholders present, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.3 Restrictive practices (specialist): discussion of need, risks and alternatives, the evidence to bring is: Meeting notes or consultation records showing the participant and stakeholders present. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.4","domain":"Module 2: Specialist behaviour support","requirement":"The participant and, with consent, their support network, implementing providers and other relevant stakeholders take part in developing behaviour support strategies that are proportionate to the risk of harm to the participant or to others.","evidence":["Risk of harm assessment linked to each strategy in the plan","Records of strategy development sessions with stakeholders","Draft plan feedback from implementing providers and family"],"common_gaps":["Strategies more restrictive than the documented level of risk","Strategy development done by the practitioner alone"],"reviewer_question":"Show me risk of harm assessment linked to each strategy in the plan, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.4 Restrictive practices (specialist): stakeholder engagement in proportionate strategies, the evidence to bring is: Risk of harm assessment linked to each strategy in the plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.5","domain":"Module 2: Specialist behaviour support","requirement":"A restrictive practice is included in a participant's behaviour support plan only in line with the relevant Commonwealth legislation and policy and with any state or territory legislation and policy requirements for obtaining authorisation (however described).","evidence":["State or territory authorisation decisions or panel outcomes matched to each plan","Plan quality checklist confirming authorisation status before finalisation","Correspondence with authorising bodies on pending authorisations"],"common_gaps":["Plans finalised containing practices still awaiting authorisation","Authorisation expiry dates not tracked against plan dates"],"reviewer_question":"Show me state or territory authorisation decisions or panel outcomes matched to each plan, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.5 Restrictive practices (specialist): plans include practices only as authorised, the evidence to bring is: State or territory authorisation decisions or panel outcomes matched to each plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.6","domain":"Module 2: Specialist behaviour support","requirement":"Every regulated restrictive practice in a behaviour support plan complies with the conditions prescribed in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, for example that it is used only as a last resort, is the least restrictive response, is proportionate, and is used for the shortest possible time.","evidence":["Behaviour support plans showing the RPBS Rules conditions addressed for each regulated restrictive practice","Plan peer review or quality audit records","Commission plan quality feedback or plan audit results"],"common_gaps":["Plan does not explain why the practice is the least restrictive option","No duration or fading criteria for the practice"],"reviewer_question":"Show me behaviour support plans showing the RPBS Rules conditions addressed for each regulated restrictive practice, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.6 Restrictive practices (specialist): plans meet RPBS Rules conditions, the evidence to bring is: Behaviour support plans showing the RPBS Rules conditions addressed for each regulated restrictive practice. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.7","domain":"Module 2: Specialist behaviour support","requirement":"Each participant's behaviour support plan or interim plan contains strategies designed to reduce and eliminate any restrictive practices it includes.","evidence":["Sample comprehensive and interim plans with a reduction and elimination section","Measurable targets and review points for each restrictive practice","Progress notes showing reduction strategies being tested"],"common_gaps":["Interim plans with no reduction strategy","Reduction section generic and identical across participants"],"reviewer_question":"Show me sample comprehensive and interim plans with a reduction and elimination section, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.7 Restrictive practices (specialist): reduction and elimination strategies in plans, the evidence to bring is: Sample comprehensive and interim plans with a reduction and elimination section. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-4.8","domain":"Module 2: Specialist behaviour support","requirement":"The provider supports the other providers implementing a behaviour support plan to deliver services, carry out the plan's strategies, and evaluate how well current approaches are reducing and eliminating restrictive practices.","evidence":["Records of support visits, calls or meetings with implementing providers","Joint evaluation notes on restrictive practice use data","Advice or guidance documents issued to implementing providers"],"common_gaps":["Support ends once the plan is lodged","No joint review of restrictive practice data with implementing providers"],"reviewer_question":"Show me records of support visits, calls or meetings with implementing providers, and tell me who owns it and when it was last reviewed.","answer":"For m2-4.8 Restrictive practices (specialist): support to implementing providers on reduction, the evidence to bring is: Records of support visits, calls or meetings with implementing providers. It sits under Module 2: Specialist behaviour support and our reference for it is m2-4.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-4.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-4-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.1","domain":"Module 2: Specialist behaviour support","requirement":"The provider works with each participant and their support network to complete a behaviour support assessment that identifies unmet needs, the function or purpose of behaviours, and strategies to address behaviours of concern.","evidence":["Functional behavioural assessment reports with data sources listed","Observation records, ABC charts or interview notes used in the assessment","Records of participant and support network involvement in the assessment"],"common_gaps":["Assessment based only on file review without observation","Function of behaviour not stated or not linked to strategies"],"reviewer_question":"Show me functional behavioural assessment reports with data sources listed, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.1 Assessments and plans (specialist): behaviour support assessment, the evidence to bring is: Functional behavioural assessment reports with data sources listed. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.2","domain":"Module 2: Specialist behaviour support","requirement":"Behaviour support plans take into account every appropriate source of information, including the behaviour support assessment and, with the participant's consent, input from the support network, implementing providers, and assessments by other collaborating and mainstream providers.","evidence":["Plan reference list of assessments and reports considered","Consent to collect information from other providers","Health, psychiatric or allied health assessments held on file and cited"],"common_gaps":["Relevant medical or psychiatric information missing from the plan","No consent record for obtaining third-party assessments"],"reviewer_question":"Show me plan reference list of assessments and reports considered, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.2 Assessments and plans (specialist): plans draw on all relevant information, the evidence to bring is: Plan reference list of assessments and reports considered. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.3","domain":"Module 2: Specialist behaviour support","requirement":"Behaviour support plans are consistent with evidence-informed practice and include proactive strategies, not only responses to behaviour.","evidence":["Plans with proactive, skill-building and environmental strategies set out","Clinical supervision or peer review notes on plan quality","References to evidence or practice guidance used"],"common_gaps":["Plans dominated by reactive strategies","Quality of life or skill-building goals absent"],"reviewer_question":"Show me plans with proactive, skill-building and environmental strategies set out, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.3 Assessments and plans (specialist): evidence-informed plans with proactive strategies, the evidence to bring is: Plans with proactive, skill-building and environmental strategies set out. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.4","domain":"Module 2: Specialist behaviour support","requirement":"The provider considers how the participant's reasonable and necessary NDIS supports interact with any other supports or services from general service systems, and develops strategies and protocols to integrate them where practicable.","evidence":["Plan section describing interfaces with health, education, justice or housing services","Protocols or agreements with mainstream services for the participant","Contact records with mainstream services"],"common_gaps":["Plan ignores school, hospital or mental health service involvement","No agreed protocol where mainstream staff use the plan"],"reviewer_question":"Show me plan section describing interfaces with health, education, justice or housing services, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.4 Assessments and plans (specialist): interface with mainstream services, the evidence to bring is: Plan section describing interfaces with health, education, justice or housing services. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.5","domain":"Module 2: Specialist behaviour support","requirement":"Behaviour support plans are developed in consultation with the providers who will implement them, and each plan is given to those providers to consider and accept.","evidence":["Consultation records with implementing providers during drafting","Plan distribution and acceptance records from each implementing provider","Comments received from implementing providers and how they were addressed"],"common_gaps":["Plan sent without consultation and no acceptance recorded","One implementing provider omitted from distribution"],"reviewer_question":"Show me consultation records with implementing providers during drafting, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.5 Assessments and plans (specialist): plan developed with and given, the evidence to bring is: Consultation records with implementing providers during drafting. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-5.6","domain":"Module 2: Specialist behaviour support","requirement":"Every behaviour support plan containing a regulated restrictive practice is provided to the Commissioner within the time and in the manner prescribed by the NDIS (Restrictive Practices and Behaviour Support) Rules 2018.","evidence":["Commission portal lodgement confirmations for each plan","Register of plans with development, lodgement and due dates","Exception records explaining any late lodgement"],"common_gaps":["Plans lodged after the prescribed timeframe","Interim plans containing regulated practices not lodged"],"reviewer_question":"Show me commission portal lodgement confirmations for each plan, and tell me who owns it and when it was last reviewed.","answer":"For m2-5.6 Assessments and plans (specialist): plans with regulated practices lodged, the evidence to bring is: Commission portal lodgement confirmations for each plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-5.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-5.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-5-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.1","domain":"Module 2: Specialist behaviour support","requirement":"The provider helps implementing providers understand the state or territory legislation and policy requirements for obtaining authorisation (however described) of any restrictive practice in the plan, including any conditions on its use.","evidence":["Guidance notes or briefing records on authorisation given to implementing providers","Copies of authorisation conditions shared with implementers","Questions logged from implementers and answers given"],"common_gaps":["Implementers unaware of conditions attached to an authorisation","No record that authorisation requirements were explained"],"reviewer_question":"Show me guidance notes or briefing records on authorisation given to implementing providers, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.1 Supporting implementation (specialist): authorisation requirements explained to implementers, the evidence to bring is: Guidance notes or briefing records on authorisation given to implementing providers. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.2","domain":"Module 2: Specialist behaviour support","requirement":"The provider takes reasonable steps so that the participant, their support network (with consent) and implementing providers understand why the plan is designed as it is, and develops instructions and guidance that let them implement it effectively.","evidence":["Plan summaries, one-page profiles or accessible versions for the participant","Implementation instructions or practice guides for support workers","Records of plan explanation sessions with attendees"],"common_gaps":["Workers implementing strategies without knowing their purpose","No accessible version for the participant"],"reviewer_question":"Show me plan summaries, one-page profiles or accessible versions for the participant, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.2 Supporting implementation (specialist): rationale understood and instructions provided, the evidence to bring is: Plan summaries, one-page profiles or accessible versions for the participant. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.3","domain":"Module 2: Specialist behaviour support","requirement":"The provider makes implementing providers aware of the reporting requirements prescribed in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, including monthly reporting on regulated restrictive practice use and reporting of unauthorised use.","evidence":["Briefing or handover notes covering monthly reporting and incident reporting","Written guidance sent to implementing providers on reporting","Acknowledgement records from implementing providers"],"common_gaps":["Implementing providers not told about monthly reporting","Reporting guidance not updated after rule changes"],"reviewer_question":"Show me briefing or handover notes covering monthly reporting and incident reporting, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.3 Supporting implementation (specialist): implementers told of reporting requirements, the evidence to bring is: Briefing or handover notes covering monthly reporting and incident reporting. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.4","domain":"Module 2: Specialist behaviour support","requirement":"The provider delivers or arranges person-focused training, coaching and mentoring for each implementing provider and, with consent, the support network, covering the strategies needed to implement the participant's plan, including positive behaviour support strategies.","evidence":["Participant-specific training session records with attendee lists","Training materials tailored to the participant's plan","Coaching or mentoring visit notes"],"common_gaps":["Generic behaviour training only, not linked to the participant's plan","New staff at the implementing provider never trained"],"reviewer_question":"Show me participant-specific training session records with attendee lists, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.4 Supporting implementation (specialist): person-focused training and coaching, the evidence to bring is: Participant-specific training session records with attendee lists; Training materials tailored to the participant's plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.5","domain":"Module 2: Specialist behaviour support","requirement":"The provider develops each participant's behaviour support plan collaboratively with the providers who will implement it.","evidence":["Joint planning meeting minutes with implementing providers","Version history showing implementer input incorporated","Agreed responsibilities table in the plan"],"common_gaps":["Collaboration limited to emailing a draft","Implementer concerns not reflected in the final plan"],"reviewer_question":"Show me joint planning meeting minutes with implementing providers, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.5 Supporting implementation (specialist): collaborative plan development with implementers, the evidence to bring is: Joint planning meeting minutes with implementing providers; Version history showing implementer input incorporated. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.6","domain":"Module 2: Specialist behaviour support","requirement":"Where the provider recommends that implementing workers be trained in the safe use of a restrictive practice in a plan, it keeps oversight so that the training addresses the strategies in each participant's plan.","evidence":["Recommendations for restrictive practice training recorded in the plan","Review or approval of the training content against the plan","Training completion confirmations from implementing providers"],"common_gaps":["Physical restraint training delivered by a third party never checked against the plan","No follow-up that recommended training occurred"],"reviewer_question":"Show me recommendations for restrictive practice training recorded in the plan, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.6 Supporting implementation (specialist): oversight of restrictive practice training, the evidence to bring is: Recommendations for restrictive practice training recorded in the plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-6.7","domain":"Module 2: Specialist behaviour support","requirement":"The provider offers ongoing support and advice to implementing providers and, with consent, the support network to work through barriers to implementing the plan.","evidence":["Records of follow-up contacts after plan implementation starts","Barrier logs or issues registers with actions taken","Advice given in response to implementation problems"],"common_gaps":["No contact between plan lodgement and review","Barriers raised by implementers left unresolved"],"reviewer_question":"Show me records of follow-up contacts after plan implementation starts, and tell me who owns it and when it was last reviewed.","answer":"For m2-6.7 Supporting implementation (specialist): ongoing advice to address barriers, the evidence to bring is: Records of follow-up contacts after plan implementation starts; Barrier logs or issues registers with actions taken. It sits under Module 2: Specialist behaviour support and our reference for it is m2-6.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-6.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-6-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.1","domain":"Module 2: Specialist behaviour support","requirement":"The provider evaluates the progress and effectiveness of the strategies through regular engagement with the participant and by reviewing, recording and monitoring data collected by implementing providers.","evidence":["Behaviour data summaries or graphs reviewed by the practitioner","Records of contact with the participant during monitoring","Monitoring reports with conclusions on strategy effectiveness"],"common_gaps":["Data collected by implementers but never analysed","Participant not engaged during monitoring"],"reviewer_question":"Show me behaviour data summaries or graphs reviewed by the practitioner, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.1 Plan monitoring and review (specialist): evaluating strategy effectiveness, the evidence to bring is: Behaviour data summaries or graphs reviewed by the practitioner. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.2","domain":"Module 2: Specialist behaviour support","requirement":"The provider changes plan strategies based on engagement with the participant and analysis of information and data and, with consent, communicates the changes and provides any needed training to the support network on the modified strategies.","evidence":["Plan version history with reasons for each change","Records of communicating changes to the support network and implementers","Training records on modified strategies"],"common_gaps":["Strategies changed verbally without updating the plan","Support network not told of changes"],"reviewer_question":"Show me plan version history with reasons for each change, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.2 Plan monitoring and review (specialist): modifying strategies and retraining, the evidence to bring is: Plan version history with reasons for each change. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.3","domain":"Module 2: Specialist behaviour support","requirement":"Where documented positive change occurs, the provider pursues opportunities to reduce the use of restrictive practices.","evidence":["Reviews recording positive change and corresponding reductions in restrictive practices","Updated authorisation applications for reduced practices","Data showing decreased frequency or intensity of restrictive practice use"],"common_gaps":["Positive change recorded but restrictive practice unchanged","Reduction opportunities not considered at review"],"reviewer_question":"Show me reviews recording positive change and corresponding reductions in restrictive practices, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.3 Plan monitoring and review (specialist): pursuing reductions on positive change, the evidence to bring is: Reviews recording positive change and corresponding reductions in restrictive practices. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.4","domain":"Module 2: Specialist behaviour support","requirement":"The provider notifies the Commissioner and works with the Commissioner to resolve the situation where (a) effective engagement with implementing providers is not possible for any reason, or (b) supports are not being delivered in line with the behaviour support plan.","evidence":["Notifications to the Commissioner about non-engagement or non-implementation","Correspondence and actions agreed with the Commission","Internal escalation records leading to notification"],"common_gaps":["Known non-implementation of a plan not escalated","No procedure for notifying the Commissioner of implementation failures"],"reviewer_question":"Show me notifications to the Commissioner about non-engagement or non-implementation, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.4 Plan monitoring and review (specialist): notifying the Commissioner of implementation, the evidence to bring is: Notifications to the Commissioner about non-engagement or non-implementation. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.5","domain":"Module 2: Specialist behaviour support","requirement":"Each participant's plan is reviewed at least every twelve months, and the provider considers whether the participant's needs, situation or progress call for more frequent review, including when behaviour changes or a new implementing provider is needed.","evidence":["Plan register showing last review and next review due dates","Completed review reports","Records of triggered early reviews following behaviour change or provider change"],"common_gaps":["Plans past their review date","No early review after a change of implementing provider"],"reviewer_question":"Show me plan register showing last review and next review due dates, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.5 Plan monitoring and review (specialist): review at least every twelve, the evidence to bring is: Plan register showing last review and next review due dates; Completed review reports. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-7.6","domain":"Module 2: Specialist behaviour support","requirement":"The provider notifies the Commissioner of changes to each participant's behaviour support plan in the manner and timeframe prescribed in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018.","evidence":["Portal lodgement records for revised plans","Change log matched to lodgement dates","Reviewed plans with lodgement confirmations"],"common_gaps":["Revised plans in use but not lodged","Lodgement of revisions outside the prescribed timeframe"],"reviewer_question":"Show me portal lodgement records for revised plans, and tell me who owns it and when it was last reviewed.","answer":"For m2-7.6 Plan monitoring and review (specialist): notifying the Commissioner of plan, the evidence to bring is: Portal lodgement records for revised plans; Change log matched to lodgement dates. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-7.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-7-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-8.1","domain":"Module 2: Specialist behaviour support","requirement":"The provider supports the providers implementing each participant's behaviour support plan in responding to a reportable incident involving the use of a restrictive practice.","evidence":["Records of contact with implementing providers after a reportable incident","Advice or interim strategies issued after an incident","Incident register entries cross-referenced to practitioner involvement"],"common_gaps":["Practitioner not informed of unauthorised use until plan review","No documented support following an incident"],"reviewer_question":"Show me records of contact with implementing providers after a reportable incident, and tell me who owns it and when it was last reviewed.","answer":"For m2-8.1 Reportable restrictive practice incidents (specialist): supporting implementers' response, the evidence to bring is: Records of contact with implementing providers after a reportable incident. It sits under Module 2: Specialist behaviour support and our reference for it is m2-8.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-8.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-8-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-8.2","domain":"Module 2: Specialist behaviour support","requirement":"The participant and, with consent, their support network, implementing providers and other stakeholders are included in reviewing incidents.","evidence":["Incident review meeting notes listing participants and stakeholders","Consent records for support network involvement","Review outcomes fed into plan changes"],"common_gaps":["Incident reviewed without the participant","Review outcomes not reflected in the plan"],"reviewer_question":"Show me incident review meeting notes listing participants and stakeholders, and tell me who owns it and when it was last reviewed.","answer":"For m2-8.2 Reportable restrictive practice incidents (specialist): inclusive incident review, the evidence to bring is: Incident review meeting notes listing participants and stakeholders; Consent records for support network involvement. It sits under Module 2: Specialist behaviour support and our reference for it is m2-8.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-8.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-8-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-9.1","domain":"Module 2: Specialist behaviour support","requirement":"When a participant has an immediate need for behaviour support, the participant and implementing providers are involved in evaluating the risks the behaviour poses to the participant and others, and an interim behaviour support plan is developed that manages that risk appropriately.","evidence":["Interim behaviour support plans with risk evaluation sections","Records of participant and implementer involvement in the risk evaluation","Dates showing interim plan development against the referral date and RPBS timeframe"],"common_gaps":["Interim plan written without input from implementers","Risk evaluation missing or generic"],"reviewer_question":"Show me interim behaviour support plans with risk evaluation sections, and tell me who owns it and when it was last reviewed.","answer":"For m2-9.1 Interim behaviour support plans (specialist): risk evaluation and interim plan, the evidence to bring is: Interim behaviour support plans with risk evaluation sections. It sits under Module 2: Specialist behaviour support and our reference for it is m2-9.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-9.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-9-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2-9.2","domain":"Module 2: Specialist behaviour support","requirement":"The provider gives advice and guidance to implementing providers and, with consent, the support network on implementing the interim behaviour support plan effectively.","evidence":["Records of interim plan briefings to implementing staff","Written guidance accompanying the interim plan","Follow-up contacts during the interim period"],"common_gaps":["Interim plan emailed with no briefing","Support network not given guidance where they implement strategies"],"reviewer_question":"Show me records of interim plan briefings to implementing staff, and tell me who owns it and when it was last reviewed.","answer":"For m2-9.2 Interim behaviour support plans (specialist): advice on implementing interim plans, the evidence to bring is: Records of interim plan briefings to implementing staff; Written guidance accompanying the interim plan. It sits under Module 2: Specialist behaviour support and our reference for it is m2-9.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2-9.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2-9-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-10.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider collaborates with mainstream service providers such as police and other emergency services, mental health services and emergency departments, treating medical practitioners and other allied health clinicians in contributing to an interim plan developed by a specialist behaviour support provider.","evidence":["Records of mainstream service input passed to the specialist for the interim plan","Case conference notes involving health or emergency services","Consent to share information with mainstream services"],"common_gaps":["Interim plan developed without known mental health or police involvement","No consent recorded for information sharing"],"reviewer_question":"Show me records of mainstream service input passed to the specialist for the interim plan, and tell me who owns it and when it was last reviewed.","answer":"For m2a-10.1 Interim behaviour support plans (implementer): mainstream input to interim plans, the evidence to bring is: Records of mainstream service input passed to the specialist for the interim plan. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-10.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-10.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-10-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-10.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider works with the specialist behaviour support provider to support development of the interim behaviour support plan.","evidence":["Referral to the specialist for an interim plan with date","Information supplied to the specialist for the interim plan","Meeting or call notes during interim plan development"],"common_gaps":["Delay in referring the participant for an interim plan","Implementing provider did not supply incident data"],"reviewer_question":"Show me referral to the specialist for an interim plan with date, and tell me who owns it and when it was last reviewed.","answer":"For m2a-10.2 Interim behaviour support plans (implementer): supporting interim plan development, the evidence to bring is: Referral to the specialist for an interim plan with date. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-10.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-10.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-10-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-10.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider supports and enables workers to receive training in implementing the interim behaviour support plan.","evidence":["Records of interim plan training or briefings for each rostered worker","Roster evidence of time allocated for training","Sign-off sheets confirming workers read the interim plan"],"common_gaps":["Workers rostered with the participant not trained on the interim plan","Training limited to permanent staff"],"reviewer_question":"Show me records of interim plan training or briefings for each rostered worker, and tell me who owns it and when it was last reviewed.","answer":"For m2a-10.3 Interim behaviour support plans (implementer): training workers on interim plans, the evidence to bring is: Records of interim plan training or briefings for each rostered worker. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-10.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-10.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-10-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-3.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider knows and understands the NDIS and state and territory legislative and policy frameworks for behaviour support.","evidence":["Behaviour support and restrictive practice procedure referencing the NDIS and state frameworks","Staff and manager training records on behaviour support frameworks","Jurisdiction guidance documents held for each state served"],"common_gaps":["Managers unaware of the state authorisation scheme","Procedures out of date with current Commonwealth rules"],"reviewer_question":"Show me behaviour support and restrictive practice procedure referencing the NDIS and state frameworks, and tell me who owns it and when it was last reviewed.","answer":"For m2a-3.1 Behaviour support in the NDIS (implementer): legislative and policy framework, the evidence to bring is: Behaviour support and restrictive practice procedure referencing the NDIS and state frameworks. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-3.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider demonstrates appropriate knowledge and understanding of evidence-informed approaches to behaviour support.","evidence":["Positive behaviour support training records for frontline workers","Practice guidance or toolkits in use","Observations or supervision notes showing evidence-informed practice in delivery"],"common_gaps":["Workers rely on punitive or consequence-based responses","No training in positive behaviour support for frontline staff"],"reviewer_question":"Show me positive behaviour support training records for frontline workers, and tell me who owns it and when it was last reviewed.","answer":"For m2a-3.2 Behaviour support in the NDIS (implementer): evidence-informed approaches, the evidence to bring is: Positive behaviour support training records for frontline workers; Practice guidance or toolkits in use. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-3.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider shows, through policies, procedures and practice, a commitment to reducing and eliminating restrictive practices.","evidence":["Restrictive practice reduction policy approved by management","Organisational restrictive practice use trend reports","Governance or committee minutes reviewing restrictive practice data"],"common_gaps":["Restrictive practice use increasing without management review","Policy not reflected in practice at the house or service level"],"reviewer_question":"Show me restrictive practice reduction policy approved by management, and tell me who owns it and when it was last reviewed.","answer":"For m2a-3.3 Behaviour support in the NDIS (implementer): commitment to reducing restrictive, the evidence to bring is: Restrictive practice reduction policy approved by management; Organisational restrictive practice use trend reports. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-4.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider knows and understands the regulated restrictive practices described in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018 and any state or territory legislation, policy and processes for obtaining authorisation (however described) of regulated restrictive practices in a behaviour support plan.","evidence":["Procedure defining each regulated restrictive practice type with local examples","Worker training records and competency checks on identifying restrictive practices","Authorisation process guide for each jurisdiction"],"common_gaps":["Locked cupboards or door restrictions not recognised as environmental restraint","PRN medication not recognised as possible chemical restraint"],"reviewer_question":"Show me procedure defining each regulated restrictive practice type with local examples, and tell me who owns it and when it was last reviewed.","answer":"For m2a-4.1 Regulated restrictive practices (implementer): knowledge of practices and authorisation, the evidence to bring is: Procedure defining each regulated restrictive practice type with local examples. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-4.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"Where state or territory legislation or policy requires authorisation (however described) for a regulated restrictive practice, the implementing provider obtains that authorisation and submits evidence of it.","evidence":["Authorisation decisions or consent records for each regulated restrictive practice in use","Commission portal records of authorisation evidence submitted","Authorisation register with expiry dates"],"common_gaps":["Practices in use with expired or no authorisation","Authorisation obtained but evidence never submitted"],"reviewer_question":"Show me authorisation decisions or consent records for each regulated restrictive practice in use, and tell me who owns it and when it was last reviewed.","answer":"For m2a-4.2 Regulated restrictive practices (implementer): authorisation obtained and evidence submitted, the evidence to bring is: Authorisation decisions or consent records for each regulated restrictive practice in use. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-4.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"Regulated restrictive practices are used only in line with a behaviour support plan and all requirements of the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, and are implemented, documented and reported in compliance with relevant legislation and policy.","evidence":["Restrictive practice use records or logs matched to the plan","Comparison of practices observed on site with practices in the plan","Reports submitted for each use"],"common_gaps":["Practices used that are not in the plan","Use not documented at the time"],"reviewer_question":"Show me restrictive practice use records or logs matched to the plan, and tell me who owns it and when it was last reviewed.","answer":"For m2a-4.3 Regulated restrictive practices (implementer): use only per plan and RPBS, the evidence to bring is: Restrictive practice use records or logs matched to the plan. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-4.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-4.4","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider works with specialist behaviour support providers to evaluate how effective current approaches are at reducing and eliminating restrictive practices, including how the plan's strategies are being implemented.","evidence":["Joint review meeting notes with the specialist behaviour support provider","Data shared with the specialist and their feedback","Actions arising from joint evaluation"],"common_gaps":["No contact with the specialist between plan reviews","Evaluation of reduction strategies never documented"],"reviewer_question":"Show me joint review meeting notes with the specialist behaviour support provider, and tell me who owns it and when it was last reviewed.","answer":"For m2a-4.4 Regulated restrictive practices (implementer): joint evaluation with the specialist, the evidence to bring is: Joint review meeting notes with the specialist behaviour support provider. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-4.5","domain":"Module 2A: Implementing behaviour support plans","requirement":"Workers maintain the skills needed to use restrictive practices safely and help the participant and other stakeholders understand the risks of their use.","evidence":["Current competency records for workers applying each restrictive practice","Refresher training schedule and completion records","Records of explaining risks to the participant and family"],"common_gaps":["Workers applying physical restraint without current training","Risks never discussed with the participant"],"reviewer_question":"Show me current competency records for workers applying each restrictive practice, and tell me who owns it and when it was last reviewed.","answer":"For m2a-4.5 Regulated restrictive practices (implementer): worker skills and risk understanding, the evidence to bring is: Current competency records for workers applying each restrictive practice. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-4.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-4.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-4-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-5.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider supports the specialist behaviour support provider to gather information for the functional behavioural assessment and other relevant assessments.","evidence":["Behaviour data, incident records and observations supplied to the specialist","Records of interviews or site visits facilitated for the practitioner","Consent records for information sharing"],"common_gaps":["Specialist given incomplete incident history","Staff unavailable for practitioner interviews"],"reviewer_question":"Show me behaviour data, incident records and observations supplied to the specialist, and tell me who owns it and when it was last reviewed.","answer":"For m2a-5.1 Assessment and plan development (implementer): helping gather assessment information, the evidence to bring is: Behaviour data, incident records and observations supplied to the specialist. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-5.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider collaborates with the specialist provider in developing each participant's behaviour support plan and in clearly identifying who is responsible for implementing and reviewing it.","evidence":["Planning meeting attendance records","Responsibilities section of the plan naming the implementing provider's roles","Feedback provided on the draft plan"],"common_gaps":["Responsibilities in the plan unclear or not accepted","Implementing provider did not take part in plan development"],"reviewer_question":"Show me planning meeting attendance records, and tell me who owns it and when it was last reviewed.","answer":"For m2a-5.2 Assessment and plan development (implementer): collaboration and responsibilities, the evidence to bring is: Planning meeting attendance records; Responsibilities section of the plan naming the implementing provider's roles. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-5.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"Relevant workers have the skills they need to contribute to the development of the participant's behaviour support plan.","evidence":["Training records on data collection and behaviour observation","Examples of quality behaviour data recorded by workers","Supervision notes on worker contributions to planning"],"common_gaps":["Workers' records too vague to inform the assessment","Key workers excluded from plan input"],"reviewer_question":"Show me training records on data collection and behaviour observation, and tell me who owns it and when it was last reviewed.","answer":"For m2a-5.3 Assessment and plan development (implementer): worker skills to inform plans, the evidence to bring is: Training records on data collection and behaviour observation. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-5.4","domain":"Module 2A: Implementing behaviour support plans","requirement":"Relevant workers can access suitable training that builds their skills and knowledge in positive behaviour support and restrictive practices.","evidence":["Training calendar or catalogue including positive behaviour support and restrictive practices","Training needs analysis for behaviour support roles","Completion records for workers supporting participants with plans"],"common_gaps":["Training available only to team leaders","Casual workers excluded from behaviour support training"],"reviewer_question":"Show me training calendar or catalogue including positive behaviour support and restrictive practices, and tell me who owns it and when it was last reviewed.","answer":"For m2a-5.4 Assessment and plan development (implementer): access to PBS and restrictive, the evidence to bring is: Training calendar or catalogue including positive behaviour support and restrictive practices. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider develops and maintains policies and procedures that support the implementation of behaviour support plans.","evidence":["Behaviour support plan implementation procedure with version control","Procedure review records","Staff acknowledgement of the procedure"],"common_gaps":["Procedure not reviewed after rule changes","Procedure does not cover handover of plans to new staff"],"reviewer_question":"Show me behaviour support plan implementation procedure with version control, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.1 Plan implementation (implementer): implementation policies and procedures, the evidence to bring is: Behaviour support plan implementation procedure with version control; Procedure review records. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider works actively with specialist behaviour support providers to implement each participant's plan and to align support delivery with evidence-informed practice and positive behaviour support.","evidence":["Communication logs with the specialist behaviour support provider","Shift or support notes showing plan strategies used","Action plans agreed with the specialist"],"common_gaps":["Support delivery not aligned with the plan's proactive strategies","Specialist advice not acted on"],"reviewer_question":"Show me communication logs with the specialist behaviour support provider, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.2 Plan implementation (implementer): working with the specialist on evidence-informed delivery, the evidence to bring is: Communication logs with the specialist behaviour support provider. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"Workers are supported to develop and maintain the skills to implement plan strategies consistently, in line with the positive behaviour support capability framework published by the Commission and incorporated in the Guidelines.","evidence":["Mapping of worker training to the PBS capability framework","Observation or competency assessments of plan implementation","Supervision records on strategy implementation"],"common_gaps":["No reference to the PBS capability framework in worker development","Inconsistent use of strategies across shifts"],"reviewer_question":"Show me mapping of worker training to the PBS capability framework, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.3 Plan implementation (implementer): worker skills per PBS capability framework, the evidence to bring is: Mapping of worker training to the PBS capability framework. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.4","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider supports specialist behaviour support providers to train its workers in using and monitoring the plan's behaviour support strategies, including positive behaviour support.","evidence":["Records of specialist-led training sessions with attendee lists","Rosters showing time released for training","Plan-specific training materials held on the participant file"],"common_gaps":["Workers not released to attend specialist training","Training attendance below the workers rostered with the participant"],"reviewer_question":"Show me records of specialist-led training sessions with attendee lists, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.4 Plan implementation (implementer): enabling specialist training of workers, the evidence to bring is: Records of specialist-led training sessions with attendee lists; Rosters showing time released for training. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.5","domain":"Module 2A: Implementing behaviour support plans","requirement":"Workers receive training in the safe use of restrictive practices.","evidence":["Training records for safe use of each restrictive practice in plans","Training provider credentials and course content","Refresher dates per worker"],"common_gaps":["Workers using restraint before completing training","Training not specific to the practices in the participant's plan"],"reviewer_question":"Show me training records for safe use of each restrictive practice in plans, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.5 Plan implementation (implementer): training in safe use of restrictive practices, the evidence to bring is: Training records for safe use of each restrictive practice in plans. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.6","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider collaborates with other providers that work with the participant to implement the strategies in the participant's behaviour support plan.","evidence":["Contact records with day programs, schools or other providers","Shared communication tools or agreed protocols","Case conference minutes"],"common_gaps":["Different providers applying conflicting strategies","No communication channel with other providers"],"reviewer_question":"Show me contact records with day programs, schools or other providers, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.6 Plan implementation (implementer): collaboration with other providers, the evidence to bring is: Contact records with day programs, schools or other providers; Shared communication tools or agreed protocols. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-6.7","domain":"Module 2A: Implementing behaviour support plans","requirement":"Performance management processes make sure workers implement the strategies in the participant's behaviour support plan appropriately.","evidence":["Performance reviews including behaviour support implementation","Records of practice observations and feedback","Corrective action records where strategies were not followed"],"common_gaps":["Non-adherence to plans not addressed","Performance reviews silent on behaviour support"],"reviewer_question":"Show me performance reviews including behaviour support implementation, and tell me who owns it and when it was last reviewed.","answer":"For m2a-6.7 Plan implementation (implementer): performance management of implementation, the evidence to bring is: Performance reviews including behaviour support implementation; Records of practice observations and feedback. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-6.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-6.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-6-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-7.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider complies with the monthly online reporting requirements for the use of regulated restrictive practices prescribed in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018.","evidence":["Monthly restrictive practice use reports submitted through the Commission portal","Reconciliation of use logs against monthly reports","Reporting calendar with responsible officers"],"common_gaps":["Missed or late monthly reports","Reported figures that do not match use records"],"reviewer_question":"Show me monthly restrictive practice use reports submitted through the Commission portal, and tell me who owns it and when it was last reviewed.","answer":"For m2a-7.1 Monitoring and reporting regulated practices (implementer): monthly reporting, the evidence to bring is: Monthly restrictive practice use reports submitted through the Commission portal. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-7.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider monitors restrictive practice data to identify actions that improve outcomes.","evidence":["Restrictive practice data dashboards or trend reports","Actions recorded from data reviews","Management meeting minutes discussing data"],"common_gaps":["Data collected for reporting only","No action log arising from data review"],"reviewer_question":"Show me restrictive practice data dashboards or trend reports, and tell me who owns it and when it was last reviewed.","answer":"For m2a-7.2 Monitoring and reporting regulated practices (implementer): data used to improve, the evidence to bring is: Restrictive practice data dashboards or trend reports; Actions recorded from data reviews. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-7.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider uses the data to give feedback to workers and, with consent, the support network and the specialist behaviour support provider on how the plan is being implemented, to inform reducing and eliminating restrictive practices.","evidence":["Data summaries shared with the specialist behaviour support provider","Team meeting notes discussing data with workers","Communications to family or support network with consent"],"common_gaps":["Workers never see the data they collect","Specialist not given data before plan review"],"reviewer_question":"Show me data summaries shared with the specialist behaviour support provider, and tell me who owns it and when it was last reviewed.","answer":"For m2a-7.3 Monitoring and reporting regulated practices (implementer): feedback from data, the evidence to bring is: Data summaries shared with the specialist behaviour support provider. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-8.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider monitors implementation of the plan through formal and informal approaches, including participant feedback, team meetings, data collection and record keeping, other feedback and supervision.","evidence":["Team meeting minutes reviewing the participant's plan","Participant feedback records","Supervision notes and data records on plan implementation"],"common_gaps":["Monitoring relies only on incident reports","Participant feedback not sought"],"reviewer_question":"Show me team meeting minutes reviewing the participant's plan, and tell me who owns it and when it was last reviewed.","answer":"For m2a-8.1 Plan review (implementer): monitoring implementation through formal and informal means, the evidence to bring is: Team meeting minutes reviewing the participant's plan; Participant feedback records. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-8.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-8.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-8-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-8.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider records information and collects data as required by the specialist behaviour support provider and as prescribed in the NDIS (Restrictive Practices and Behaviour Support) Rules 2018.","evidence":["Data collection forms specified by the specialist, completed","Restrictive practice use records meeting the RPBS Rules","Audit of data completeness"],"common_gaps":["Gaps in data across shifts","Data recorded in a different format from that requested"],"reviewer_question":"Show me data collection forms specified by the specialist, completed, and tell me who owns it and when it was last reviewed.","answer":"For m2a-8.2 Plan review (implementer): recording data required by specialist and RPBS, the evidence to bring is: Data collection forms specified by the specialist, completed. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-8.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-8.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-8-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-8.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider identifies when the participant's needs, situation or progress call for more frequent review of the plan, including when the participant's behaviour changes.","evidence":["Records of requests to the specialist for an early review","Notes identifying behaviour change or new circumstances","Escalation procedure for review triggers"],"common_gaps":["Significant behaviour change with no review requested","No defined triggers for requesting review"],"reviewer_question":"Show me records of requests to the specialist for an early review, and tell me who owns it and when it was last reviewed.","answer":"For m2a-8.3 Plan review (implementer): identifying need for earlier review, the evidence to bring is: Records of requests to the specialist for an early review. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-8.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-8.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-8-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-8.4","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider contributes to reviews of the plan's strategies, focusing mainly on reducing or eliminating restrictive practices based on observed progress or positive changes in the participant's situation.","evidence":["Review input reports from the implementing provider","Attendance at plan review meetings","Records of observed positive change submitted to the specialist"],"common_gaps":["No implementing provider input at review","Observed progress not reported to the specialist"],"reviewer_question":"Show me review input reports from the implementing provider, and tell me who owns it and when it was last reviewed.","answer":"For m2a-8.4 Plan review (implementer): contributing to strategy review to reduce restrictive, the evidence to bring is: Review input reports from the implementing provider; Attendance at plan review meetings. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-8.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-8.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-8-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.1","domain":"Module 2A: Implementing behaviour support plans","requirement":"After an incident, the implementing provider supports the participant's immediate referral to and assessment by a medical practitioner where appropriate.","evidence":["Incident reports showing medical referral decisions","Records of medical assessment following restraint or seclusion","Post-incident procedure covering medical review"],"common_gaps":["No medical check after physical restraint","Decision not to refer undocumented"],"reviewer_question":"Show me incident reports showing medical referral decisions, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.1 Reportable restrictive practice incidents (implementer): medical referral and assessment, the evidence to bring is: Incident reports showing medical referral decisions; Records of medical assessment following restraint or seclusion. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.2","domain":"Module 2A: Implementing behaviour support plans","requirement":"In responding to unauthorised use of a restrictive practice, the implementing provider collaborates with mainstream services such as police and other emergency services, mental health services and emergency departments, treating medical practitioners and other allied health clinicians.","evidence":["Incident records noting contact with police, ambulance or health services","Follow-up correspondence with treating practitioners","Protocols with local emergency or mental health services"],"common_gaps":["Mainstream service involvement not recorded","No follow-up with treating clinicians after an incident"],"reviewer_question":"Show me incident records noting contact with police, ambulance or health services, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.2 Reportable restrictive practice incidents (implementer): collaboration with mainstream services, the evidence to bring is: Incident records noting contact with police, ambulance or health services. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.3","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider notifies the Commissioner of every reportable incident involving an unauthorised restrictive practice in accordance with the NDIS (Incident Management and Reportable Incidents) Rules 2018.","evidence":["Reportable incident notifications with submission dates","Incident register cross-checked against notifications","Five-day reports and final reports where required"],"common_gaps":["Unauthorised use not recognised as reportable","Notifications outside the required timeframes"],"reviewer_question":"Show me reportable incident notifications with submission dates, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.3 Reportable restrictive practice incidents (implementer): notifying the Commissioner, the evidence to bring is: Reportable incident notifications with submission dates; Incident register cross-checked against notifications. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.4","domain":"Module 2A: Implementing behaviour support plans","requirement":"Where an unauthorised restrictive practice has been used, the implementing provider's workers and management debrief to identify improvements and inform further action, and record the outcomes.","evidence":["Debrief records with attendees, findings and actions","Action tracking for debrief outcomes","Changes to practice or rosters resulting from debriefs"],"common_gaps":["Debriefs held but outcomes not documented","Management absent from debriefs"],"reviewer_question":"Show me debrief records with attendees, findings and actions, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.4 Reportable restrictive practice incidents (implementer): documented debriefing, the evidence to bring is: Debrief records with attendees, findings and actions; Action tracking for debrief outcomes. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.5","domain":"Module 2A: Implementing behaviour support plans","requirement":"Based on incident review, the implementing provider adjusts the participant's supports and, where appropriate, facilitates engagement of a specialist behaviour support provider to develop or review the behaviour support plan or interim plan, as required by the NDIS (Restrictive Practices and Behaviour Support) Rules 2018.","evidence":["Records of support changes following incident review","Referral or engagement records for a specialist behaviour support provider","Updated or new plans developed after the incident"],"common_gaps":["No specialist engaged after repeated unauthorised use","Supports unchanged following incident review"],"reviewer_question":"Show me records of support changes following incident review, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.5 Reportable restrictive practice incidents (implementer): adjusting supports and engaging, the evidence to bring is: Records of support changes following incident review. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.6","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider starts authorisation processes (however described) where its jurisdiction requires them.","evidence":["Authorisation applications lodged after an incident","Tracking of pending authorisation applications","Correspondence with the state or territory authorising body"],"common_gaps":["Repeated use of an unauthorised practice with no authorisation sought","Authorisation process stalled without follow-up"],"reviewer_question":"Show me authorisation applications lodged after an incident, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.6 Reportable restrictive practice incidents (implementer): initiating authorisation, the evidence to bring is: Authorisation applications lodged after an incident; Tracking of pending authorisation applications. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m2a-9.7","domain":"Module 2A: Implementing behaviour support plans","requirement":"The implementing provider includes the participant and, with consent, their support network and other appropriate stakeholders in reviewing incidents.","evidence":["Incident review records showing participant involvement","Consent records for family or advocate involvement","Accessible communication used with the participant during review"],"common_gaps":["Participant's view of the incident not recorded","Support network excluded without reason"],"reviewer_question":"Show me incident review records showing participant involvement, and tell me who owns it and when it was last reviewed.","answer":"For m2a-9.7 Reportable restrictive practice incidents (implementer): inclusive incident review, the evidence to bring is: Incident review records showing participant involvement; Consent records for family or advocate involvement. It sits under Module 2A: Implementing behaviour support plans and our reference for it is m2a-9.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m2a-9.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m2a-9-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-3.1","domain":"Module 3: Early childhood supports","requirement":"The provider knows and understands the legal and human rights of each child participant and builds those rights into the everyday practice of its early childhood workers, so the child's rights shape how sessions are planned and delivered.","evidence":["Child rights policy referencing the UN Convention on the Rights of the Child and the UN Convention on the Rights of Persons with Disabilities","Induction and training records showing early childhood workers trained on children's rights","Session notes showing the child's views and preferences sought and acted on"],"common_gaps":["Rights policy written for adults only, with nothing on children's rights","Workers unable to explain how rights shape their sessions with a child"],"reviewer_question":"Show me child rights policy referencing the UN Convention on the Rights of the Child and the UN Convention on the Rights of Persons with Disabilities, and tell me who owns it and when it was last reviewed.","answer":"For m3-3.1 The child: legal and human rights understood and built, the evidence to bring is: Child rights policy referencing the UN Convention on the Rights of the Child and the UN Convention on the Rights of Persons with Disabilities. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-3.2","domain":"Module 3: Early childhood supports","requirement":"The provider has and applies practices and procedures to manage risk, with a focus on making every setting where it works with children safe, including homes, centres and community settings.","evidence":["Child safe policy and risk management procedure for early childhood settings","Risk assessments for home visits, centre sessions and community outings","Working with children check register for all early childhood workers","Safety checks of equipment and play spaces used with children"],"common_gaps":["Generic adult risk assessments used for child sessions","No risk assessment before sessions in community or home settings"],"reviewer_question":"Show me child safe policy and risk management procedure for early childhood settings, and tell me who owns it and when it was last reviewed.","answer":"For m3-3.2 The child: risk managed to create a safe environment, the evidence to bring is: Child safe policy and risk management procedure for early childhood settings. It sits under Module 3: Early childhood supports and our reference for it is m3-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-3.3","domain":"Module 3: Early childhood supports","requirement":"The provider complies with every relevant state and territory law on reporting a risk of harm to children, so workers know when and how to make a mandatory report and the provider can show reports were made.","evidence":["Mandatory reporting procedure naming the reporting body in each state or territory of operation","Training records on recognising and reporting risk of harm to children","Register of child protection reports made, with dates and outcomes"],"common_gaps":["Procedure covers only one jurisdiction although supports are delivered in several","Workers unsure of their personal obligation to report"],"reviewer_question":"Show me mandatory reporting procedure naming the reporting body in each state or territory of operation, and tell me who owns it and when it was last reviewed.","answer":"For m3-3.3 The child: state and territory child risk-of-harm reporting complied, the evidence to bring is: Mandatory reporting procedure naming the reporting body in each state or territory of operation. It sits under Module 3: Early childhood supports and our reference for it is m3-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-3.4","domain":"Module 3: Early childhood supports","requirement":"The provider makes it easy for the child's support network, such as parents, carers and extended family, to take an active part in the child's development, rather than delivering supports to the child in isolation.","evidence":["Session notes showing family members participating and practising strategies","Records of support network members the family has asked to involve","Home practice or routine-based activity plans shared with carers"],"common_gaps":["Sessions held with the child alone and no record of family participation","Support network never identified with the family"],"reviewer_question":"Show me session notes showing family members participating and practising strategies, and tell me who owns it and when it was last reviewed.","answer":"For m3-3.4 The child: support network actively involved in the child's development, the evidence to bring is: Session notes showing family members participating and practising strategies. It sits under Module 3: Early childhood supports and our reference for it is m3-3.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-3.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-3-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-3.5","domain":"Module 3: Early childhood supports","requirement":"When a change or interruption to a child's supports cannot be avoided, the provider explains and agrees the alternative arrangements with the child, as far as the child can understand and agree, and with the family, and delivers them in a way that suits the child's needs, preferences and goals.","evidence":["Continuity procedure for staff leave, therapist changes and service interruptions","Family communication records explaining and agreeing alternative arrangements","Session notes showing alternative arrangements delivered against the child's goals"],"common_gaps":["Families told of a change after it happened, with no agreement sought","Replacement sessions unrelated to the child's goals"],"reviewer_question":"Show me continuity procedure for staff leave, therapist changes and service interruptions, and tell me who owns it and when it was last reviewed.","answer":"For m3-3.5 The child: alternative arrangements when supports are interrupted, the evidence to bring is: Continuity procedure for staff leave, therapist changes and service interruptions. It sits under Module 3: Early childhood supports and our reference for it is m3-3.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-3.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-3-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.1","domain":"Module 3: Early childhood supports","requirement":"Each child's support plan is built on the choice and control of the child and family and is developed together with the family, not written by the provider and handed over.","evidence":["Family-centred support plans signed or acknowledged by the family","Planning meeting notes showing the family's choices recorded","Family feedback on the planning process"],"common_gaps":["Plans drafted by the therapist before meeting the family","No record of the family's choices in the plan"],"reviewer_question":"Show me family-centred support plans signed or acknowledged by the family, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.1 The family: support plans based on child and family choice, the evidence to bring is: Family-centred support plans signed or acknowledged by the family. It sits under Module 3: Early childhood supports and our reference for it is m3-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.2","domain":"Module 3: Early childhood supports","requirement":"The provider recognises and respects what the family knows about their child and draws on that expertise when assessing the child, planning goals and delivering supports, treating the family as partners rather than recipients.","evidence":["Intake and assessment records capturing the family's knowledge of the child","Plan reviews showing family observations used to adjust strategies","Family satisfaction survey results on being listened to"],"common_gaps":["Family observations not recorded or not reflected in plans","Professional assessment treated as the only valid source"],"reviewer_question":"Show me intake and assessment records capturing the family's knowledge of the child, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.2 The family: family expertise about their child recognised and respected, the evidence to bring is: Intake and assessment records capturing the family's knowledge of the child. It sits under Module 3: Early childhood supports and our reference for it is m3-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.3","domain":"Module 3: Early childhood supports","requirement":"The provider works in partnership with the family to identify the family's strengths, needs and priorities, and records them so they guide the supports provided.","evidence":["Family strengths and priorities assessment or ecomap","Support plans linking goals to the priorities the family named","Partnership meeting records"],"common_gaps":["Assessment records only the child's deficits","Family priorities absent from the plan goals"],"reviewer_question":"Show me family strengths and priorities assessment or ecomap, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.3 The family: strengths, needs and priorities identified in partnership, the evidence to bring is: Family strengths and priorities assessment or ecomap. It sits under Module 3: Early childhood supports and our reference for it is m3-4.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.4","domain":"Module 3: Early childhood supports","requirement":"Each support plan is flexible and individual, reflecting the preferences and learning styles of the child and of each family member who takes part, and is adjusted when those change.","evidence":["Support plans recording how the child and family members prefer to learn","Records of plan changes made in response to family preferences","Varied delivery modes in session notes (coaching, modelling, written or video guidance)"],"common_gaps":["Template plans with identical strategies for different families","No record of how family members learn best"],"reviewer_question":"Show me support plans recording how the child and family members prefer to learn, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.4 The family: plans flexible and individualised to preferences and learning, the evidence to bring is: Support plans recording how the child and family members prefer to learn. It sits under Module 3: Early childhood supports and our reference for it is m3-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.5","domain":"Module 3: Early childhood supports","requirement":"Each support plan responds to and respects the family's cultural beliefs and their community, including language, kinship and community practices, and does not ask the family to set aside its beliefs to receive supports.","evidence":["Cultural information captured at intake (language, cultural practices, community connections)","Records of interpreter or cultural liaison use","Cultural responsiveness training records for early childhood workers"],"common_gaps":["Culture recorded at intake but not reflected in the plan","Interpreters not offered to families who need them"],"reviewer_question":"Show me cultural information captured at intake (language, cultural practices, community connections), and tell me who owns it and when it was last reviewed.","answer":"For m3-4.5 The family: plans culturally responsive to family beliefs and community, the evidence to bring is: Cultural information captured at intake (language, cultural practices, community connections). It sits under Module 3: Early childhood supports and our reference for it is m3-4.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.6","domain":"Module 3: Early childhood supports","requirement":"The provider gives information and supports in a clear, easy to understand and flexible way, and integrates the support into the child's everyday routines rather than relying on clinic-only activities.","evidence":["Routine-based intervention plans (mealtime, bath time, play, getting dressed)","Plain-language or translated information resources given to families","Session notes from home or other everyday settings"],"common_gaps":["Strategies only practised in clinic sessions","Written information too technical for the family"],"reviewer_question":"Show me routine-based intervention plans (mealtime, bath time, play, getting dressed), and tell me who owns it and when it was last reviewed.","answer":"For m3-4.6 The family: information and supports clear and built into everyday, the evidence to bring is: Routine-based intervention plans (mealtime, bath time, play, getting dressed). It sits under Module 3: Early childhood supports and our reference for it is m3-4.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.7","domain":"Module 3: Early childhood supports","requirement":"The provider promotes and develops the family's strengths and helps the family build its own network of formal and informal resources, recognising that good outcomes for children do not depend only on therapy programs focused on the child.","evidence":["Records of referrals or links to playgroups, parent groups and community services","Plans with goals for the family's own network and resources","Progress notes on the family's confidence and strengths"],"common_gaps":["Plans contain only therapy goals with no family network goals","No referrals to community or informal supports"],"reviewer_question":"Show me records of referrals or links to playgroups, parent groups and community services, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.7 The family: family strengths built and own support network developed, the evidence to bring is: Records of referrals or links to playgroups, parent groups and community services. It sits under Module 3: Early childhood supports and our reference for it is m3-4.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-4.8","domain":"Module 3: Early childhood supports","requirement":"The provider works with the family to inform and strengthen their participation in, and contribution to, the child's learning and development, so the family can carry strategies into daily life between sessions.","evidence":["Coaching records showing parents practising strategies with feedback","Family learning resources provided and reviewed","Review notes on the family's contribution to progress"],"common_gaps":["Parents observe sessions but are never coached","No record of what the family contributes between sessions"],"reviewer_question":"Show me coaching records showing parents practising strategies with feedback, and tell me who owns it and when it was last reviewed.","answer":"For m3-4.8 The family: family participation in the child's learning strengthened, the evidence to bring is: Coaching records showing parents practising strategies with feedback; Family learning resources provided and reviewed. It sits under Module 3: Early childhood supports and our reference for it is m3-4.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-4.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-4-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-5.1","domain":"Module 3: Early childhood supports","requirement":"Assessment of each child's development looks at how the child functions in everyday routines and activities within their natural learning environments, such as home, early learning centre and community.","evidence":["Functional assessment reports describing the child in everyday routines","Observation notes from the child's home, early learning or community settings","Assessment tools and procedures listed in the early childhood practice manual"],"common_gaps":["Assessment based only on standardised clinic testing","No observation in the child's usual settings"],"reviewer_question":"Show me functional assessment reports describing the child in everyday routines, and tell me who owns it and when it was last reviewed.","answer":"For m3-5.1 Inclusion: assessment focused on functioning in everyday routines, the evidence to bring is: Functional assessment reports describing the child in everyday routines. It sits under Module 3: Early childhood supports and our reference for it is m3-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-5.2","domain":"Module 3: Early childhood supports","requirement":"The provider actively promotes the child's inclusive, meaningful and active participation in family life, community life and natural environments, rather than supporting the child only in clinic or segregated settings.","evidence":["Plan goals targeting participation in family and community activities","Session notes from community settings such as playgroups, parks or libraries","Progress reports describing participation achieved"],"common_gaps":["Goals framed only as skill drills without participation outcomes","Supports delivered in segregated settings without a plan to include"],"reviewer_question":"Show me plan goals targeting participation in family and community activities, and tell me who owns it and when it was last reviewed.","answer":"For m3-5.2 Inclusion: inclusive participation in family, community and natural settings promoted, the evidence to bring is: Plan goals targeting participation in family and community activities. It sits under Module 3: Early childhood supports and our reference for it is m3-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-5.3","domain":"Module 3: Early childhood supports","requirement":"The provider enables and builds links between each family and their community and other support agencies, so the child and family are connected beyond the provider.","evidence":["Referral and linkage records with community services and agencies","Consent forms for sharing information with linked agencies","Contact lists of local services provided to families"],"common_gaps":["Links recorded as suggested but never followed up","No consent on file for agency contact"],"reviewer_question":"Show me referral and linkage records with community services and agencies, and tell me who owns it and when it was last reviewed.","answer":"For m3-5.3 Inclusion: links with family community and other agencies built, the evidence to bring is: Referral and linkage records with community services and agencies. It sits under Module 3: Early childhood supports and our reference for it is m3-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-5.4","domain":"Module 3: Early childhood supports","requirement":"The provider promotes each child's inclusion through taking part in daily routines in their natural learning environments, such as early learning, kindergarten and home routines.","evidence":["Strategies embedded in early learning or kindergarten routines, with educator collaboration notes","Routine participation checklists reviewed with the family","Visit records to the child's early learning setting"],"common_gaps":["Strategies never shared with the child's early learning educators","No evidence of supports in daily routines outside therapy"],"reviewer_question":"Show me strategies embedded in early learning or kindergarten routines, with educator collaboration notes, and tell me who owns it and when it was last reviewed.","answer":"For m3-5.4 Inclusion: participation in daily routines in natural learning environments promoted, the evidence to bring is: Strategies embedded in early learning or kindergarten routines, with educator collaboration notes. It sits under Module 3: Early childhood supports and our reference for it is m3-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-6.1","domain":"Module 3: Early childhood supports","requirement":"If the family wants a key worker, the provider works with the family and other providers to find a suitable key worker to coordinate information, services and supports for the child.","evidence":["Record of the family's decision on whether to have a key worker","Key worker allocation records naming the agreed key worker","Notes of discussions with other providers on key worker choice"],"common_gaps":["Key worker allocated without asking the family","Families not told the key worker option exists"],"reviewer_question":"Show me record of the family's decision on whether to have a key worker, and tell me who owns it and when it was last reviewed.","answer":"For m3-6.1 Collaboration: suitable key worker identified when the family wishes, the evidence to bring is: Record of the family's decision on whether to have a key worker. It sits under Module 3: Early childhood supports and our reference for it is m3-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-6.2","domain":"Module 3: Early childhood supports","requirement":"The provider establishes close collaborative links with the family and other collaborating providers so the team around each child is coordinated, works toward shared goals and avoids duplicated or conflicting advice.","evidence":["Team meeting minutes involving the family and other providers","A shared contact list for the team around the child","Joint goal or plan documents agreed across providers"],"common_gaps":["Each provider working to separate, conflicting goals","No record of contact with other providers"],"reviewer_question":"Show me team meeting minutes involving the family and other providers, and tell me who owns it and when it was last reviewed.","answer":"For m3-6.2 Collaboration: close links to coordinate the team around the child, the evidence to bring is: Team meeting minutes involving the family and other providers. It sits under Module 3: Early childhood supports and our reference for it is m3-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-6.3","domain":"Module 3: Early childhood supports","requirement":"With the family's consent, the provider communicates and shares information, knowledge and skills between the family, itself and other collaborating providers, so everyone working with the child has what they need.","evidence":["Signed family consent to share information, naming the parties","Correspondence or reports shared with collaborating providers","Records of joint sessions or skill-sharing between providers"],"common_gaps":["Information shared without documented consent","Consent forms that do not name who may receive information"],"reviewer_question":"Show me signed family consent to share information, naming the parties, and tell me who owns it and when it was last reviewed.","answer":"For m3-6.3 Collaboration: information shared across the team with family consent, the evidence to bring is: Signed family consent to share information, naming the parties. It sits under Module 3: Early childhood supports and our reference for it is m3-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-6.4","domain":"Module 3: Early childhood supports","requirement":"Where relevant, the provider collaborates with other supports and services so that transition and exit planning, for example to school or another provider, meets the needs of each child and family.","evidence":["Transition plans for starting school or leaving early childhood supports","Handover reports to schools or receiving providers, with consent","Transition meeting notes including the family"],"common_gaps":["Exits with no transition plan or handover","Receiving services not contacted before exit"],"reviewer_question":"Show me transition plans for starting school or leaving early childhood supports, and tell me who owns it and when it was last reviewed.","answer":"For m3-6.4 Collaboration: transition and exit planning coordinated across services, the evidence to bring is: Transition plans for starting school or leaving early childhood supports. It sits under Module 3: Early childhood supports and our reference for it is m3-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-7.1","domain":"Module 3: Early childhood supports","requirement":"The provider works with the people in each child's life to build their capacity to achieve the functional outcomes identified in the support plan, so progress continues when the practitioner is not present.","evidence":["Coaching plans for parents, carers and educators tied to plan outcomes","Session notes showing skills taught to the support network","Review notes measuring the network's use of the strategies"],"common_gaps":["Capacity building limited to direct therapy with the child","Coaching not linked to the plan's outcomes"],"reviewer_question":"Show me coaching plans for parents, carers and educators tied to plan outcomes, and tell me who owns it and when it was last reviewed.","answer":"For m3-7.1 Capacity building: support network built to achieve plan outcomes, the evidence to bring is: Coaching plans for parents, carers and educators tied to plan outcomes. It sits under Module 3: Early childhood supports and our reference for it is m3-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-7.2","domain":"Module 3: Early childhood supports","requirement":"The provider builds each family's confidence to understand how their routines and everyday activities can support their child's development, so families see everyday life as the main place where learning happens.","evidence":["Family confidence or self-efficacy measures taken at intake and review","Routine-based coaching records","Family feedback on confidence using strategies"],"common_gaps":["No measure of family confidence over time","Families given handouts without coaching"],"reviewer_question":"Show me family confidence or self-efficacy measures taken at intake and review, and tell me who owns it and when it was last reviewed.","answer":"For m3-7.2 Capacity building: family confidence in using everyday routines built, the evidence to bring is: Family confidence or self-efficacy measures taken at intake and review; Routine-based coaching records. It sits under Module 3: Early childhood supports and our reference for it is m3-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-7.3","domain":"Module 3: Early childhood supports","requirement":"The provider builds the capacity of the child, the family and the collaborating providers through coaching, capacity building supports and collaborative teamwork, rather than relying on the practitioner delivering hands-on therapy alone.","evidence":["Coaching session records with observed practice and feedback","Joint sessions or secondary consultation records with other providers","Practice framework describing the coaching approach used"],"common_gaps":["Coaching claimed but notes describe only hands-on therapy","Collaborating providers never offered capacity building"],"reviewer_question":"Show me coaching session records with observed practice and feedback, and tell me who owns it and when it was last reviewed.","answer":"For m3-7.3 Capacity building: coaching and teamwork build child, family and provider, the evidence to bring is: Coaching session records with observed practice and feedback. It sits under Module 3: Early childhood supports and our reference for it is m3-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-7.4","domain":"Module 3: Early childhood supports","requirement":"The provider collaborates to affirm, challenge and support the child, family and collaborating providers to further develop their skills and improve their practice and relationships.","evidence":["Records of reflective discussions with families and collaborating providers","Feedback notes on skill development and changes agreed","Team case review minutes"],"common_gaps":["Feedback only ever positive, with no development goals","No record of joint review of practice"],"reviewer_question":"Show me records of reflective discussions with families and collaborating providers, and tell me who owns it and when it was last reviewed.","answer":"For m3-7.4 Capacity building: collaboration that affirms, challenges and supports practice, the evidence to bring is: Records of reflective discussions with families and collaborating providers. It sits under Module 3: Early childhood supports and our reference for it is m3-7.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-7.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-7-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-7.5","domain":"Module 3: Early childhood supports","requirement":"The provider uses feedback and learning from the child, the family and other professionals to improve how it delivers supports, and can show the changes made as a result.","evidence":["Family and professional feedback records for early childhood supports","Continuous improvement register entries arising from that feedback","Service changes traced back to feedback"],"common_gaps":["Feedback collected but no record of resulting change","Children's own views never sought"],"reviewer_question":"Show me family and professional feedback records for early childhood supports, and tell me who owns it and when it was last reviewed.","answer":"For m3-7.5 Capacity building: feedback and learnings used to improve delivery, the evidence to bring is: Family and professional feedback records for early childhood supports. It sits under Module 3: Early childhood supports and our reference for it is m3-7.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-7.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-7-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-8.1","domain":"Module 3: Early childhood supports","requirement":"Intervention strategies rest on explicit principles, validated practices, the best available research, and relevant laws and regulations, and the provider can say which principles and evidence each strategy relies on.","evidence":["Practice framework citing the early childhood intervention principles and research relied on","Intervention plans naming the validated practice used","Procedure for reviewing new interventions before adoption"],"common_gaps":["Interventions used with no stated evidence base","Practice framework out of date"],"reviewer_question":"Show me practice framework citing the early childhood intervention principles and research relied on, and tell me who owns it and when it was last reviewed.","answer":"For m3-8.1 Evidence-informed practice: strategies based on principles, research and law, the evidence to bring is: Practice framework citing the early childhood intervention principles and research relied on. It sits under Module 3: Early childhood supports and our reference for it is m3-8.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-8.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-8-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-8.2","domain":"Module 3: Early childhood supports","requirement":"The provider has the information, knowledge, skills and expertise needed to deliver quality supports to each participant's support network, with workers matched to the supports they deliver.","evidence":["Qualification and professional registration records for early childhood practitioners","Skills matrix matched to the supports offered","Supervision records for practitioners"],"common_gaps":["Workers delivering supports outside their qualification or registration","No skills matrix against the supports delivered"],"reviewer_question":"Show me qualification and professional registration records for early childhood practitioners, and tell me who owns it and when it was last reviewed.","answer":"For m3-8.2 Evidence-informed practice: right expertise in place for the support network, the evidence to bring is: Qualification and professional registration records for early childhood practitioners. It sits under Module 3: Early childhood supports and our reference for it is m3-8.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-8.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-8-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-8.3","domain":"Module 3: Early childhood supports","requirement":"The provider's workers keep their knowledge and skills current through continuing relevant professional development, ongoing self-reflection and self-assessment, and monitoring of their practice, so the quality of early childhood supports does not drift.","evidence":["Continuing professional development logs for each practitioner","Reflective practice or supervision notes","Practice observation or audit records"],"common_gaps":["Professional development unrelated to early childhood practice","No reflective supervision recorded"],"reviewer_question":"Show me continuing professional development logs for each practitioner, and tell me who owns it and when it was last reviewed.","answer":"For m3-8.3 Evidence-informed practice: skills maintained through development and reflection, the evidence to bring is: Continuing professional development logs for each practitioner; Reflective practice or supervision notes. It sits under Module 3: Early childhood supports and our reference for it is m3-8.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-8.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-8-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.1","domain":"Module 3: Early childhood supports","requirement":"Functional outcomes for the child and family are based on their needs and priorities, and the skills needed to reach them are identified by working with the child and family.","evidence":["Support plans with functional outcomes stated in the family's words","Goal-setting records showing the child's and family's input","Skills analysis linked to each outcome"],"common_gaps":["Outcomes written as clinical targets the family did not choose","Skills needed for each outcome not identified"],"reviewer_question":"Show me support plans with functional outcomes stated in the family's words, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.1 Outcome based approach: functional outcomes set with the child, the evidence to bring is: Support plans with functional outcomes stated in the family's words. It sits under Module 3: Early childhood supports and our reference for it is m3-9.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.2","domain":"Module 3: Early childhood supports","requirement":"Each child has a documented support plan that sets out the interventions to be used and the functional outcomes they are meant to achieve, kept current and reviewed with the family.","evidence":["Current documented support plan in each child's file","Plan listing interventions against each functional outcome","Plan version and review date control"],"common_gaps":["Plans missing for some children or past their review date","Interventions listed with no link to outcomes"],"reviewer_question":"Show me current documented support plan in each child's file, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.2 Outcome based approach: documented plan describing interventions and outcomes, the evidence to bring is: Current documented support plan in each child's file; Plan listing interventions against each functional outcome. It sits under Module 3: Early childhood supports and our reference for it is m3-9.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.3","domain":"Module 3: Early childhood supports","requirement":"The family takes an active part in assessing the child and in developing and reviewing the support plan, so the plan reflects what the family sees and wants.","evidence":["Assessment records showing family participation","Plan review meeting notes with family attendance","Family sign-off on reviewed plans"],"common_gaps":["Reviews done by the practitioner alone","Family not invited to the assessment"],"reviewer_question":"Show me assessment records showing family participation, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.3 Outcome based approach: family actively involved in assessment and plan, the evidence to bring is: Assessment records showing family participation; Plan review meeting notes with family attendance. It sits under Module 3: Early childhood supports and our reference for it is m3-9.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.4","domain":"Module 3: Early childhood supports","requirement":"A copy of the support plan is given to the family in the language, mode of communication and terms they are most likely to understand.","evidence":["Record of the plan copy provided to the family and the date","Translated or plain-language versions of plans where needed","Family confirmation that the plan was understood"],"common_gaps":["No record that the family received the plan","Plan given only in English to families who need another language"],"reviewer_question":"Show me record of the plan copy provided to the family and the date, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.4 Outcome based approach: plan copy given to the family, the evidence to bring is: Record of the plan copy provided to the family and the date. It sits under Module 3: Early childhood supports and our reference for it is m3-9.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.5","domain":"Module 3: Early childhood supports","requirement":"The functional outcomes chosen support the child's meaningful participation in family and community life, such as joining family meals, playgroups, early learning or local activities.","evidence":["Plan outcomes framed as participation in named family or community activities","Progress reports describing participation gained","Family feedback on changes in daily life"],"common_gaps":["Outcomes limited to isolated skills with no participation focus","Progress reported only as test scores"],"reviewer_question":"Show me plan outcomes framed as participation in named family or community activities, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.5 Outcome based approach: outcomes support participation in family and community, the evidence to bring is: Plan outcomes framed as participation in named family or community activities. It sits under Module 3: Early childhood supports and our reference for it is m3-9.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m3-9.6","domain":"Module 3: Early childhood supports","requirement":"The provider measures, evaluates and reports on the assessment, intervention planning and outcomes for the child and family in ways the family finds meaningful and understands.","evidence":["Outcome measurement records using a stated tool at baseline and review","Progress reports written for the family","Records of discussing results with the family"],"common_gaps":["Outcomes never measured after the baseline","Reports written in technical language the family cannot use"],"reviewer_question":"Show me outcome measurement records using a stated tool at baseline and review, and tell me who owns it and when it was last reviewed.","answer":"For m3-9.6 Outcome based approach: outcomes measured and reported meaningfully, the evidence to bring is: Outcome measurement records using a stated tool at baseline and review. It sits under Module 3: Early childhood supports and our reference for it is m3-9.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m3-9.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m3-9-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.1","domain":"Module 4: Specialised support coordination","requirement":"The provider shows knowledge and understanding of the risk factors faced by each participant with high-risk or complex needs, such as health, housing, justice, mental health or safety risks.","evidence":["Participant risk assessments recording individual risk factors","Specialist support coordinator qualifications and experience records","Case notes showing risk factors monitored"],"common_gaps":["Generic risk forms that do not capture the participant's complex needs","Risk assessments not updated after a change in circumstances"],"reviewer_question":"Show me participant risk assessments recording individual risk factors, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.1 Specialised support coordination: risk factors of high-risk participants understood, the evidence to bring is: Participant risk assessments recording individual risk factors; Specialist support coordinator qualifications and experience records. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.2","domain":"Module 4: Specialised support coordination","requirement":"Each participant is involved in evaluating their situation and identifying the supports needed to prevent or respond to a crisis, incident or breakdown of support arrangements, and to promote the safety of the participant and others.","evidence":["Crisis and contingency plans developed with the participant","Records of the participant's input to the plans","Review records after a crisis or breakdown of supports"],"common_gaps":["Crisis plans written without the participant","No plan for breakdown of accommodation or support arrangements"],"reviewer_question":"Show me crisis and contingency plans developed with the participant, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.2 Specialised support coordination: participant involved in crisis prevention planning, the evidence to bring is: Crisis and contingency plans developed with the participant. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.3","domain":"Module 4: Specialised support coordination","requirement":"The provider consults the participant and, with consent, their support network and relevant mainstream services when planning and coordinating supports to implement the participant's plan and any plan review.","evidence":["Case notes of consultations with the participant, support network and mainstream services","Signed consent covering contact with named parties","Plan review preparation documents"],"common_gaps":["Mainstream services such as health or justice not consulted","Support network contacted without consent"],"reviewer_question":"Show me case notes of consultations with the participant, support network and mainstream services, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.3 Specialised support coordination: consultation in planning and plan review, the evidence to bring is: Case notes of consultations with the participant, support network and mainstream services. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.4","domain":"Module 4: Specialised support coordination","requirement":"Taking account of each participant's needs, preferences and circumstances, the provider identifies NDIS and mainstream providers with the skills and experience to deliver the support required.","evidence":["Records of provider options presented to the participant","Notes on how provider skills were matched to the participant's needs","Service bookings or referrals made with the participant's agreement"],"common_gaps":["Only one provider option offered","No check that a provider has the skills the participant's needs call for"],"reviewer_question":"Show me records of provider options presented to the participant, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.4 Specialised support coordination: suitable skilled providers identified, the evidence to bring is: Records of provider options presented to the participant. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.5","domain":"Module 4: Specialised support coordination","requirement":"The provider engages proactively so that every provider implementing the participant's plan understands and responds to the risk and complexity of the participant's situation and collaborates with other providers where needed.","evidence":["Care team or case conference minutes","Shared risk information sent to implementing providers, with consent","Follow-up records with providers on agreed actions"],"common_gaps":["Implementing providers unaware of known risks","No case conferences in complex situations"],"reviewer_question":"Show me care team or case conference minutes, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.5 Specialised support coordination: providers engaged to respond to risk, the evidence to bring is: Care team or case conference minutes; Shared risk information sent to implementing providers, with consent. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-3.6","domain":"Module 4: Specialised support coordination","requirement":"The provider manages effectively all monitoring and reporting obligations attached to the participant's plan, including progress reports due to the National Disability Insurance Agency, so plan reviews are informed and deadlines are not missed.","evidence":["Progress reports submitted to the NDIA with submission dates","Reporting calendar or tracker for each participant","Records of plan budget monitoring"],"common_gaps":["Progress reports late or missing at plan review","No tracker for reporting due dates"],"reviewer_question":"Show me progress reports submitted to the NDIA with submission dates, and tell me who owns it and when it was last reviewed.","answer":"For m4-3.6 Specialised support coordination: plan monitoring and reporting obligations managed, the evidence to bring is: Progress reports submitted to the NDIA with submission dates. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-3.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-3-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-4.1","domain":"Module 4: Specialised support coordination","requirement":"Supports and services are arranged using the participant's NDIS funding as the participant directs and for the purposes the participant intends, so the participant keeps choice and control over how the plan is spent.","evidence":["Records of the participant's instructions on supports to arrange","Service agreements and bookings matching those instructions","Budget tracking against plan categories"],"common_gaps":["Supports arranged that the participant did not ask for","No record of the participant's direction"],"reviewer_question":"Show me records of the participant's instructions on supports to arrange, and tell me who owns it and when it was last reviewed.","answer":"For m4-4.1 Managing NDIS supports: funding used as the participant directs, the evidence to bring is: Records of the participant's instructions on supports to arrange. It sits under Module 4: Specialised support coordination and our reference for it is m4-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-4.2","domain":"Module 4: Specialised support coordination","requirement":"Each participant is given information about their support options in the language, mode of communication and terms they are most likely to understand, so the participant can make a real choice between options.","evidence":["Easy Read or translated information on support options","Case notes recording options explained and the format used","Interpreter booking records"],"common_gaps":["Options explained verbally with no record","Information not adapted to the participant's communication needs"],"reviewer_question":"Show me easy Read or translated information on support options, and tell me who owns it and when it was last reviewed.","answer":"For m4-4.2 Managing NDIS supports: accessible information on support options given, the evidence to bring is: Easy Read or translated information on support options. It sits under Module 4: Specialised support coordination and our reference for it is m4-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-4.3","domain":"Module 4: Specialised support coordination","requirement":"As appropriate, the provider helps each participant build capacity to coordinate, self-direct and manage their supports and to understand how to take part in Agency planning, such as setting up agreements with providers and using budget flexibility.","evidence":["Capacity building goals for self-management in the participant's file","Records of coaching on service agreements and budget flexibility","Planning meeting preparation notes completed with the participant"],"common_gaps":["Coordinator does everything with no capacity building","Participant not prepared for Agency planning meetings"],"reviewer_question":"Show me capacity building goals for self-management in the participant's file, and tell me who owns it and when it was last reviewed.","answer":"For m4-4.3 Managing NDIS supports: participant capacity to self-direct and plan built, the evidence to bring is: Capacity building goals for self-management in the participant's file. It sits under Module 4: Specialised support coordination and our reference for it is m4-4.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-4.4","domain":"Module 4: Specialised support coordination","requirement":"Supports funded under the participant's plan are used effectively and efficiently and are combined with community and mainstream services to achieve the plan's objectives, and the provider can show how value for money was considered.","evidence":["Plan utilisation reports reviewed with the participant","Records of links to community and mainstream services","Notes on value for money considered when choosing supports"],"common_gaps":["Funds exhausted early or largely unspent with no action","Mainstream services not used where they would meet the need"],"reviewer_question":"Show me plan utilisation reports reviewed with the participant, and tell me who owns it and when it was last reviewed.","answer":"For m4-4.4 Managing NDIS supports: funded supports effective, efficient and complemented, the evidence to bring is: Plan utilisation reports reviewed with the participant; Records of links to community and mainstream services. It sits under Module 4: Specialised support coordination and our reference for it is m4-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-5.1","domain":"Module 4: Specialised support coordination","requirement":"The provider gives or explains its conflict of interest policies to each participant in the language, mode of communication and terms the participant is most likely to understand.","evidence":["Conflict of interest policy in plain language or Easy Read","Signed acknowledgements or case notes showing the policy explained","Welcome pack contents list including the policy"],"common_gaps":["Policy only on the website and never explained","No record of explanation for participants with communication needs"],"reviewer_question":"Show me conflict of interest policy in plain language or Easy Read, and tell me who owns it and when it was last reviewed.","answer":"For m4-5.1 Conflict of interest: policies provided or explained to each participant, the evidence to bring is: Conflict of interest policy in plain language or Easy Read. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-5.2","domain":"Module 4: Specialised support coordination","requirement":"Each participant is helped to understand the difference between specialised support coordination and the other reasonable and necessary supports funded in their plan, in a way they are likely to understand.","evidence":["Information resources explaining the support coordination role","Case notes recording the explanation given","Service agreement describing the scope of support coordination"],"common_gaps":["Participants unclear which services the coordinator's organisation provides","Service agreement does not separate coordination from other supports"],"reviewer_question":"Show me information resources explaining the support coordination role, and tell me who owns it and when it was last reviewed.","answer":"For m4-5.2 Conflict of interest: support coordination distinguished from other supports, the evidence to bring is: Information resources explaining the support coordination role; Case notes recording the explanation given. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-5.3","domain":"Module 4: Specialised support coordination","requirement":"If the provider has an interest in any support option available to the participant, the participant knows about it and understands that choosing other providers will not affect the specialised support coordination they receive.","evidence":["Conflict of interest declarations and register","Disclosure records signed or acknowledged by the participant","Referral data showing the share of referrals to the provider's own services"],"common_gaps":["Referrals mostly to the provider's own services with no disclosure","No register of declared interests"],"reviewer_question":"Show me conflict of interest declarations and register, and tell me who owns it and when it was last reviewed.","answer":"For m4-5.3 Conflict of interest: provider interests disclosed and choice protected, the evidence to bring is: Conflict of interest declarations and register; Disclosure records signed or acknowledged by the participant. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m4-5.4","domain":"Module 4: Specialised support coordination","requirement":"Every referral to and from other providers is documented for each participant, showing who was referred, to or from whom, when and why, so referral patterns can be checked for conflicts of interest.","evidence":["Referral log per participant showing provider, date and reason","Copies of referral correspondence","Records of options considered before each referral"],"common_gaps":["Referrals made by phone with no record","Referral log incomplete or not kept per participant"],"reviewer_question":"Show me referral log per participant showing provider, date and reason, and tell me who owns it and when it was last reviewed.","answer":"For m4-5.4 Conflict of interest: referrals to and from other providers documented, the evidence to bring is: Referral log per participant showing provider, date and reason; Copies of referral correspondence. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m4-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m4-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-3.1","domain":"Module 5: Specialist disability accommodation","requirement":"The SDA provider understands each participant's legal and human rights and builds them into everyday practice, including by making reasonable adjustments or modifications to the dwelling so it meets each participant's needs.","evidence":["SDA rights and responsibilities policy referring to the participant's legal and human rights","Register of reasonable adjustment or modification requests for each dwelling with decision and completion dates","Staff induction records covering human rights obligations in SDA"],"common_gaps":["Modification requests left open without a decision or reason given to the participant","Rights policy exists but staff cannot describe how it changes their practice"],"reviewer_question":"Show me sDA rights and responsibilities policy referring to the participant's legal and human rights, and tell me who owns it and when it was last reviewed.","answer":"For m5-3.1 SDA rights and responsibilities: rights built into practice and dwelling, the evidence to bring is: SDA rights and responsibilities policy referring to the participant's legal and human rights. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-3.2","domain":"Module 5: Specialist disability accommodation","requirement":"Every agreement or contract with a participant, and every communication about the SDA, including rights and responsibilities for the dwelling, responds to the participant's needs and uses the language, mode of communication and terms the participant is most likely to understand.","evidence":["Easy Read or translated versions of the SDA agreement and tenant information","Participant file note recording the communication method used and any interpreter or support person","Tenant handbook explaining rights and responsibilities for the dwelling"],"common_gaps":["Standard-form agreement given to every tenant regardless of communication needs","No record of how the participant was helped to understand the agreement"],"reviewer_question":"Show me easy Read or translated versions of the SDA agreement and tenant information, and tell me who owns it and when it was last reviewed.","answer":"For m5-3.2 SDA rights and responsibilities: agreements and communication in accessible form, the evidence to bring is: Easy Read or translated versions of the SDA agreement and tenant information. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-3.3","domain":"Module 5: Specialist disability accommodation","requirement":"The SDA provider respects each participant's autonomy, including the right to privacy, to intimacy and to sexual expression in their dwelling.","evidence":["Policy on privacy, relationships and sexual expression in SDA dwellings","Dwelling inspection records showing lockable bedrooms and private bathroom access where the design provides it","Records of visitor arrangements agreed with tenants"],"common_gaps":["House rules restrict overnight guests or partners without a participant-specific basis","Staff enter bedrooms without knocking or consent"],"reviewer_question":"Show me policy on privacy, relationships and sexual expression in SDA dwellings, and tell me who owns it and when it was last reviewed.","answer":"For m5-3.3 SDA rights and responsibilities: autonomy, privacy, intimacy and sexual expression, the evidence to bring is: Policy on privacy, relationships and sexual expression in SDA dwellings. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-4.1","domain":"Module 5: Specialist disability accommodation","requirement":"The provider has organisational policies setting out how perceived or actual conflicts of interest are managed, and makes those policies available to participants in the language, mode of communication and terms each is most likely to understand.","evidence":["Conflict of interest policy covering SDA and any other NDIS supports offered by the provider or related entities","Accessible version of the policy given to tenants, with a record of issue","Board or management approval record for the policy"],"common_gaps":["Policy covers staff gifts only and ignores the SDA and support provider relationship","Tenants have never been given the policy"],"reviewer_question":"Show me conflict of interest policy covering SDA and any other NDIS supports offered by the provider or related entities, and tell me who owns it and when it was last reviewed.","answer":"For m5-4.1 SDA conflict of interest: written policy available in accessible form, the evidence to bring is: Conflict of interest policy covering SDA and any other NDIS supports offered by the provider or related entities. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-4.2","domain":"Module 5: Specialist disability accommodation","requirement":"Perceived and actual conflicts of interest are identified early, actively managed and written down.","evidence":["Conflict of interest register with each declared conflict, the controls applied and review dates","Declarations of interest by directors and managers who also hold roles in support provider entities","Minutes showing conflicted persons stepping out of related decisions"],"common_gaps":["Register empty although the same group owns the dwelling and delivers SIL","Conflicts declared once and never reviewed"],"reviewer_question":"Show me conflict of interest register with each declared conflict, the controls applied and review dates, and tell me who owns it and when it was last reviewed.","answer":"For m5-4.2 SDA conflict of interest: conflicts managed and documented proactively, the evidence to bring is: Conflict of interest register with each declared conflict, the controls applied and review dates. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-4.3","domain":"Module 5: Specialist disability accommodation","requirement":"The participant is helped to understand that SDA is distinct from other NDIS supports delivered in the dwelling. Where the SDA provider also delivers other NDIS supports to the same participant, each is covered by its own service agreement.","evidence":["Separate signed SDA and support service agreements for each participant receiving both from the provider","Participant information explaining the difference between the dwelling and the supports delivered in it","File note recording the discussion with the participant about the separation"],"common_gaps":["A single combined agreement covers accommodation and supports","Participant believes changing support provider means losing the home"],"reviewer_question":"Show me separate signed SDA and support service agreements for each participant receiving both from the provider, and tell me who owns it and when it was last reviewed.","answer":"For m5-4.3 SDA conflict of interest: SDA separated from other supports, separate, the evidence to bring is: Separate signed SDA and support service agreements for each participant receiving both from the provider; Participant information explaining the difference between the dwelling and the supports delivered in it. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-4.4","domain":"Module 5: Specialist disability accommodation","requirement":"The participant's housing rights, including security of tenure, are upheld no matter what the participant decides about other NDIS supports in the SDA dwelling, subject only to matters covered by the SDA service agreement.","evidence":["Records of tenants who changed SIL or other support provider and kept their tenancy","Tenancy procedure stating that support choices do not affect tenure","Termination notices log showing the ground for each notice"],"common_gaps":["Notice to vacate issued after a tenant moves to another support provider","Agreement clause making tenancy conditional on using the provider's supports"],"reviewer_question":"Show me records of tenants who changed SIL or other support provider and kept their tenancy, and tell me who owns it and when it was last reviewed.","answer":"For m5-4.4 SDA conflict of interest: housing rights and tenure kept whatever, the evidence to bring is: Records of tenants who changed SIL or other support provider and kept their tenancy. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.1","domain":"Module 5: Specialist disability accommodation","requirement":"The provider works with each participant to develop a written service agreement that meets the NDIS (Specialist Disability Accommodation Conditions) Rules 2018 and any state or territory residential tenancy legislation that applies.","evidence":["Signed SDA service agreement for each tenant","Compliance checklist mapping the agreement template to the SDA Conditions Rules and the applicable tenancy act","Residential tenancy agreement where state or territory law applies"],"common_gaps":["Template not updated after a change to state tenancy law","Agreement prepared without the participant's involvement"],"reviewer_question":"Show me signed SDA service agreement for each tenant, and tell me who owns it and when it was last reviewed.","answer":"For m5-5.1 SDA service agreements: written agreement meeting SDA Conditions Rules, the evidence to bring is: Signed SDA service agreement for each tenant. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.2","domain":"Module 5: Specialist disability accommodation","requirement":"Where no state or territory tenancy law applies, the written agreement covers: rent payable, how and when it is paid and how receipts issue; the amount and handling of any bond; any agreed board, what it covers and how it is paid; minimum notice before rent or board increases; the provider's or agent's name, phone and address and the agent's responsibilities; written notice of changes to those details within 5 business days unless local law says otherwise; start date, term and extension; termination grounds for either party; at least 90 days' notice to vacate unless shorter notice is needed to address risk of harm; and how to request repairs or maintenance.","evidence":["Agreement template showing each required term (rent, bond, board, increase notice, contacts, term, termination, vacate notice, repairs)","Rent ledger and receipts issued to the participant","Bond lodgement or holding record","Copies of written notices of contact detail changes and rent increases with dates sent"],"common_gaps":["Notice to vacate shorter than 90 days without a documented risk of harm","Repairs request process missing from the agreement","Rent increase applied without the agreed notice period"],"reviewer_question":"Show me agreement template showing each required term (rent, bond, board, increase notice, contacts, term, termination, vacate notice, repairs), and tell me who owns it and when it was last reviewed.","answer":"For m5-5.2 SDA service agreements: minimum terms where no tenancy legislation applies, the evidence to bring is: Agreement template showing each required term (rent, bond, board, increase notice, contacts, term, termination, vacate notice, repairs); Rent ledger and receipts issued to the participant. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.3","domain":"Module 5: Specialist disability accommodation","requirement":"The agreement sets expectations, explains what the SDA provider is responsible for in relation to the dwelling, and states the participant's rights and responsibilities in accessing the dwelling.","evidence":["Agreement clauses allocating dwelling responsibilities (maintenance, damage, access, utilities)","Tenant rights and responsibilities statement attached to the agreement","Sampled participant files showing the signed agreement with those clauses"],"common_gaps":["Agreement lists tenant obligations but not the provider's","Access by provider staff to the dwelling not addressed"],"reviewer_question":"Show me agreement clauses allocating dwelling responsibilities (maintenance, damage, access, utilities), and tell me who owns it and when it was last reviewed.","answer":"For m5-5.3 SDA service agreements: expectations, provider and participant responsibilities, the evidence to bring is: Agreement clauses allocating dwelling responsibilities (maintenance, damage, access, utilities). It sits under Module 5: Specialist disability accommodation and our reference for it is m5-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.4","domain":"Module 5: Specialist disability accommodation","requirement":"The agreement includes information on the dwelling's safety features, including fire alarms and evacuation procedures, and how that information will be passed to the other providers delivering supported independent living to each participant in the dwelling.","evidence":["Dwelling safety information sheet (alarms, sprinklers, egress, evacuation plan) attached to the agreement","Record of safety information sent to each SIL provider in the dwelling","Fire safety equipment maintenance and evacuation drill records for the dwelling"],"common_gaps":["SIL provider staff unaware of the dwelling's evacuation procedure","Safety information not reissued after a change of SIL provider"],"reviewer_question":"Show me dwelling safety information sheet (alarms, sprinklers, egress, evacuation plan) attached to the agreement, and tell me who owns it and when it was last reviewed.","answer":"For m5-5.4 SDA service agreements: dwelling safety features shared with SIL providers, the evidence to bring is: Dwelling safety information sheet (alarms, sprinklers, egress, evacuation plan) attached to the agreement. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.5","domain":"Module 5: Specialist disability accommodation","requirement":"Each participant gets support to understand the agreement and its conditions, in the language, the form of communication and the words the participant is most likely to follow.","evidence":["File note of the meeting where the agreement was explained, who attended and the format used","Easy Read summary of key agreement terms","Record of offer of an advocate or support person at signing"],"common_gaps":["Agreement signed by a family member without evidence the participant understood it","Explanation recorded only as 'agreement discussed'"],"reviewer_question":"Show me file note of the meeting where the agreement was explained, who attended and the format used, and tell me who owns it and when it was last reviewed.","answer":"For m5-5.5 SDA service agreements: participant supported to understand terms and conditions, the evidence to bring is: File note of the meeting where the agreement was explained, who attended and the format used; Easy Read summary of key agreement terms. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-5.6","domain":"Module 5: Specialist disability accommodation","requirement":"Each participant receives a copy of the agreement signed by both the participant and the provider. If that is not practicable, the provider records why the participant did not receive a copy.","evidence":["Signed copies of agreements held on each participant file","Record of the date the copy was given to the participant","File notes explaining any case where a copy could not be given"],"common_gaps":["Agreements unsigned by the provider","No record that the participant was given a copy"],"reviewer_question":"Show me signed copies of agreements held on each participant file, and tell me who owns it and when it was last reviewed.","answer":"For m5-5.6 SDA service agreements: signed copy given, or reason recorded, the evidence to bring is: Signed copies of agreements held on each participant file. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-5.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-5.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-5-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-6.1","domain":"Module 5: Specialist disability accommodation","requirement":"The provider has mechanisms to make sure each enrolled SDA dwelling meets the design type, design category and density restriction requirements of the SDA Conditions Rules.","evidence":["Dwelling enrolment certificates or NDIA enrolment confirmations for each dwelling","SDA design certificates from an accredited SDA assessor stating design category and building type","Register of enrolled dwellings showing design category, building type and number of residents"],"common_gaps":["Number of residents exceeds the enrolled density","Design certificate missing for a dwelling enrolled as new build"],"reviewer_question":"Show me dwelling enrolment certificates or NDIA enrolment confirmations for each dwelling, and tell me who owns it and when it was last reviewed.","answer":"For m5-6.1 SDA enrolment: dwellings meet design type, category and density requirements, the evidence to bring is: Dwelling enrolment certificates or NDIA enrolment confirmations for each dwelling. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-6.2","domain":"Module 5: Specialist disability accommodation","requirement":"The provider has mechanisms to keep complying over time with the SDA Conditions Rules and all relevant laws and standards, including building standards and tenancy laws that apply to SDA dwellings.","evidence":["Compliance calendar covering building certification, fire safety statements and tenancy obligations per dwelling","Current annual fire safety statements or equivalent certificates","Legal or regulatory update log showing changes assessed against the dwellings"],"common_gaps":["Fire safety certification lapsed for a dwelling","No process to check dwellings after renovations"],"reviewer_question":"Show me compliance calendar covering building certification, fire safety statements and tenancy obligations per dwelling, and tell me who owns it and when it was last reviewed.","answer":"For m5-6.2 SDA enrolment: ongoing compliance with SDA Conditions Rules, building, the evidence to bring is: Compliance calendar covering building certification, fire safety statements and tenancy obligations per dwelling. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-6.3","domain":"Module 5: Specialist disability accommodation","requirement":"Enrolled dwellings are in good repair and properly maintained, with regard to the safety, security and privacy of the residents.","evidence":["Planned maintenance schedule and completed maintenance and repair logs for each dwelling","Periodic dwelling inspection reports with defects and close-out dates","Repair request log with response times for urgent and non-urgent repairs"],"common_gaps":["Urgent repairs such as broken locks left open for weeks","Inspections done but defects not tracked to completion"],"reviewer_question":"Show me planned maintenance schedule and completed maintenance and repair logs for each dwelling, and tell me who owns it and when it was last reviewed.","answer":"For m5-6.3 SDA enrolment: dwellings kept in good repair for safety, security, the evidence to bring is: Planned maintenance schedule and completed maintenance and repair logs for each dwelling. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.1","domain":"Module 5: Specialist disability accommodation","requirement":"The provider can show it adheres to the requirements set by the NDIS (Specialist Disability Accommodation Conditions) Rules 2018 in its tenancy management.","evidence":["Internal audit or self-assessment against the SDA Conditions Rules with actions closed","Notifications made to the Commission or NDIA under the SDA Conditions Rules","Tenancy management procedure referencing each SDA Conditions Rules obligation"],"common_gaps":["No one accountable for SDA Conditions Rules compliance","Self-assessment years out of date"],"reviewer_question":"Show me internal audit or self-assessment against the SDA Conditions Rules with actions closed, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.1 SDA tenancy management: adherence to the SDA Conditions Rules, the evidence to bring is: Internal audit or self-assessment against the SDA Conditions Rules with actions closed. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.2","domain":"Module 5: Specialist disability accommodation","requirement":"Where relevant, the provider has policies on how it declares, advertises and fills vacancies in shared living, including how each participant's views, preferences and needs are recorded and taken into account, and makes the policies available in accessible form.","evidence":["Vacancy declaration, advertising and allocation policy","Vacancy records showing existing tenants' views gathered and considered before a new tenant was placed","Accessible version of the vacancy policy given to tenants"],"common_gaps":["New tenant placed with no record of consultation with co-tenants","Vacancies filled only from the provider's own SIL clients"],"reviewer_question":"Show me vacancy declaration, advertising and allocation policy, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.2 SDA tenancy management: vacancy policy that weighs tenants' views, the evidence to bring is: Vacancy declaration, advertising and allocation policy. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.3","domain":"Module 5: Specialist disability accommodation","requirement":"The provider has documented arrangements with each participant and their SIL providers in the dwelling setting out who is responsible for: working together so shared living works for all tenants; managing potential conflicts; responding to violence, abuse, exploitation or conflict that may affect the dwelling; how tenant concerns about the dwelling are raised and addressed; managing behaviours of concern where relevant; agreeing and communicating changes in circumstances or supports; continuity of supports and SDA in a disaster or emergency; and, in shared living, filling vacancies with regard to each participant's needs and wishes. A refusal to consent is recorded.","evidence":["Signed SDA and SIL provider arrangement documents per dwelling covering each listed matter","Meeting notes between SDA and SIL providers on shared living issues","Record of any participant who did not consent to the arrangement","Emergency continuity plan for the dwelling naming each party's role"],"common_gaps":["Arrangement with the SIL provider is verbal only","No agreed approach to emergency relocation of tenants"],"reviewer_question":"Show me signed SDA and SIL provider arrangement documents per dwelling covering each listed matter, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.3 SDA tenancy management: documented arrangements with SIL providers, the evidence to bring is: Signed SDA and SIL provider arrangement documents per dwelling covering each listed matter. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.4","domain":"Module 5: Specialist disability accommodation","requirement":"Allegations and incidents of violence, abuse, neglect, exploitation or discrimination are acted on; each affected participant is supported; details and outcomes of reviews and investigations are recorded; and steps are taken to prevent similar incidents.","evidence":["Incident register entries for allegations in SDA dwellings with actions and outcomes","Investigation reports and records of support offered to affected tenants","Corrective action log showing preventive changes made to the dwelling or arrangements"],"common_gaps":["Allegations between co-tenants treated as tenancy disputes and not recorded as incidents","No follow-up support recorded for the affected participant"],"reviewer_question":"Show me incident register entries for allegations in SDA dwellings with actions and outcomes, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.4 SDA tenancy management: acting on violence, abuse, neglect and discrimination, the evidence to bring is: Incident register entries for allegations in SDA dwellings with actions and outcomes. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.5","domain":"Module 5: Specialist disability accommodation","requirement":"When a participant's needs or circumstances change, reasonable adjustments are made. If needs exceed the dwelling's design category or functionality, modification is pursued after weighing the impact on other tenants; where needs cannot be met, the participant and relevant providers are told alternative accommodation is needed.","evidence":["Records of reviews of changed participant needs against the dwelling's design category","Modification proposals with assessment of impact on co-tenants and approval records","Written advice to the participant and support providers where the dwelling can no longer meet needs"],"common_gaps":["Participant's changed needs known but no dwelling review done","Relocation raised without first considering adjustments"],"reviewer_question":"Show me records of reviews of changed participant needs against the dwelling's design category, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.5 SDA tenancy management: adjusting to changed needs, modification or relocation, the evidence to bring is: Records of reviews of changed participant needs against the dwelling's design category. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.6","domain":"Module 5: Specialist disability accommodation","requirement":"The provider maintains a complaints management and resolution system that meets the NDIS (Complaints Management and Resolution) Rules 2018 and follows procedural fairness and natural justice.","evidence":["Complaints policy covering tenancy and dwelling complaints","Complaints register for SDA tenants with acknowledgement, outcome and timeframes","Records showing the tenant was told of the right to complain to the NDIS Commission"],"common_gaps":["Tenancy complaints handled informally and not registered","Complainant not given reasons for the outcome"],"reviewer_question":"Show me complaints policy covering tenancy and dwelling complaints, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.6 SDA tenancy management: complaints system meeting the Complaints Rules, the evidence to bring is: Complaints policy covering tenancy and dwelling complaints. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.7","domain":"Module 5: Specialist disability accommodation","requirement":"The provider maintains an incident management system in line with the NDIS (Incident Management and Reportable Incidents) Rules 2018 for its SDA dwellings.","evidence":["Incident management procedure applying to SDA dwellings and tenancy staff","Incident register entries relating to dwellings, including reportable incident notifications","Training records for tenancy staff on recognising and reporting incidents"],"common_gaps":["Tenancy staff not covered by the provider's incident system","Dwelling-related incidents such as injuries from defects not recorded"],"reviewer_question":"Show me incident management procedure applying to SDA dwellings and tenancy staff, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.7 SDA tenancy management: incident system meeting the Incident Management Rules, the evidence to bring is: Incident management procedure applying to SDA dwellings and tenancy staff. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.8","domain":"Module 5: Specialist disability accommodation","requirement":"The provider follows state or territory requirements for tenancy-related notices, and each participant knows of any right to seek review of a decision.","evidence":["Copies of tenancy notices issued with dates, grounds and notice periods","Notice templates checked against the relevant state or territory tenancy law","Information given to participants about tribunal or other review avenues"],"common_gaps":["Notice periods shorter than state law requires","Notices do not mention the right to seek review"],"reviewer_question":"Show me copies of tenancy notices issued with dates, grounds and notice periods, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.8 SDA tenancy management: tenancy notices and right to review, the evidence to bring is: Copies of tenancy notices issued with dates, grounds and notice periods. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5-7.9","domain":"Module 5: Specialist disability accommodation","requirement":"Policies, procedures and agreements about tenancy management are provided in the language, mode of communication and terms each participant is most likely to understand.","evidence":["Accessible versions of tenancy management policies and procedures","Record of formats issued to each tenant","Tenant feedback on whether tenancy information is understood"],"common_gaps":["Tenancy policies available only on request in standard English","No alternative formats for tenants with communication needs"],"reviewer_question":"Show me accessible versions of tenancy management policies and procedures, and tell me who owns it and when it was last reviewed.","answer":"For m5-7.9 SDA tenancy management: tenancy policies and agreements in accessible form, the evidence to bring is: Accessible versions of tenancy management policies and procedures. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.9. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5-7.9","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5-7-9/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-3.1","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant receives information, in the language, mode of communication and terms they most likely understand, to help them communicate their will and preferences about supports and services in their home and daily life.","evidence":["Accessible information pack for SIL participants about their supports and choices at home","Communication profiles or plans recording each participant's preferred communication method","Records of participant preferences captured at house and individual meetings"],"common_gaps":["Information given only in standard written form","Participant preferences recorded by staff without the participant's input"],"reviewer_question":"Show me accessible information pack for SIL participants about their supports and choices at home, and tell me who owns it and when it was last reviewed.","answer":"For m5a-3.1 SIL supported decision-making: information to express will and preferences, the evidence to bring is: Accessible information pack for SIL participants about their supports and choices at home. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-3.2","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant's right to dignity of risk in decisions about supports in their home and daily life is supported, and when needed the participant is helped to weigh the benefits and risks of the options being considered.","evidence":["Dignity of risk procedure for SIL settings","Records of risk and benefit discussions with participants about home and daily life choices","Risk enablement plans showing the participant's choice and the safeguards agreed"],"common_gaps":["Blanket house rules override individual choices","Risky choices recorded as non-compliance rather than supported decisions"],"reviewer_question":"Show me dignity of risk procedure for SIL settings, and tell me who owns it and when it was last reviewed.","answer":"For m5a-3.2 SIL supported decision-making: dignity of risk in home and daily, the evidence to bring is: Dignity of risk procedure for SIL settings. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-3.3","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant is supported to make informed decisions about using mainstream supports and services outside their home.","evidence":["Participant records of decisions about health, transport, education or community services outside the home","Referral and information records for mainstream services offered","Support plan goals relating to community and mainstream access"],"common_gaps":["Staff make appointments without involving the participant","Community access limited to provider-run activities"],"reviewer_question":"Show me participant records of decisions about health, transport, education or community services outside the home, and tell me who owns it and when it was last reviewed.","answer":"For m5a-3.3 SIL supported decision-making: informed access to mainstream services, the evidence to bring is: Participant records of decisions about health, transport, education or community services outside the home. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-3.4","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures guide workers to facilitate supported decision-making about supports in the participant's home and daily life: allowing a reasonable period; identifying when it may be needed; asking whether and how the participant wants support; giving support in line with their will and preferences; responding to cultural values and beliefs; and identifying when more support is needed, including from an authorised decision maker such as a nominee.","evidence":["Supported decision-making policy and procedure covering each required element","Participant decision-making support plans recording how the participant wants to be supported","Records identifying nominees or other authorised decision makers and when they are involved"],"common_gaps":["Procedure jumps straight to substitute decision-making by family or guardian","Cultural considerations absent from decision support records"],"reviewer_question":"Show me supported decision-making policy and procedure covering each required element, and tell me who owns it and when it was last reviewed.","answer":"For m5a-3.4 SIL supported decision-making: worker procedures for supported decision-making, the evidence to bring is: Supported decision-making policy and procedure covering each required element. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-3.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-3.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-3-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-3.5","domain":"Module 5A: Assistance with supported independent living","requirement":"Relevant workers are trained, with refresher training, in supported decision-making, including how to build the participant's ability to make decisions about supports in their home and daily life and to understand the impact of those decisions.","evidence":["Training register showing supported decision-making training and refresher dates for SIL workers","Training content or learning outcomes covering capacity building for decision-making","Supervision notes discussing workers' application of supported decision-making"],"common_gaps":["Training given at induction only with no refresher","Casual and agency workers not trained"],"reviewer_question":"Show me training register showing supported decision-making training and refresher dates for SIL workers, and tell me who owns it and when it was last reviewed.","answer":"For m5a-3.5 SIL supported decision-making: worker training and refreshers, the evidence to bring is: Training register showing supported decision-making training and refresher dates for SIL workers. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-3.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-3.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-3-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.1","domain":"Module 5A: Assistance with supported independent living","requirement":"Relevant workers show they comply with the NDIS Code of Conduct by giving respectful, safe and rights-based support in the participant's home.","evidence":["Records of Code of Conduct training and acknowledgement for each SIL worker","Practice observation or supervision records of support in the home","Records of any Code of Conduct concerns raised and how they were handled"],"common_gaps":["Workers unable to explain Code of Conduct obligations","Concerns about worker conduct in the home not escalated"],"reviewer_question":"Show me records of Code of Conduct training and acknowledgement for each SIL worker, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.1 SIL safeguarding: Code of Conduct shown in respectful, rights-based home, the evidence to bring is: Records of Code of Conduct training and acknowledgement for each SIL worker. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.2","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures balance participants' dignity of risk in home and daily life decisions with safety obligations at home and in the community, involve participants in safeguarding discussions, and make sure all workers in the home understand and apply safeguarding approaches consistently.","evidence":["Safeguarding policy for SIL homes addressing dignity of risk","Individual safeguarding plans developed with the participant","House handover or team meeting records showing safeguarding approaches communicated to all shifts"],"common_gaps":["Different shifts apply different rules to the same participant","Participant not involved in their own safeguarding plan"],"reviewer_question":"Show me safeguarding policy for SIL homes addressing dignity of risk, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.2 SIL safeguarding: dignity of risk balanced with safety, applied consistently, the evidence to bring is: Safeguarding policy for SIL homes addressing dignity of risk. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.3","domain":"Module 5A: Assistance with supported independent living","requirement":"Relevant workers have the skills to identify, assess and respond promptly to harm, bullying and conflict at home or in the community, and are trained in de-escalation, trauma-informed practice and positive behaviour support.","evidence":["Training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker","Incident records showing timely worker responses to conflict or harm","Competency assessments or observation checklists for these skills"],"common_gaps":["Positive behaviour support training missing for workers in homes with behaviours of concern","Bullying between residents not recognised as harm"],"reviewer_question":"Show me training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.3 SIL safeguarding: workers skilled to respond to harm, bullying, the evidence to bring is: Training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker; Incident records showing timely worker responses to conflict or harm. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.4","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant is supported to strengthen formal and informal safeguards through supports designed to keep contact with family, friends and community and through stable, consistent relationships with the workers supporting them at home.","evidence":["Support plans recording family, friends and community connections to be maintained","Rosters showing continuity of core workers for each participant","Records of community participation and contact with support networks"],"common_gaps":["Heavy reliance on agency staff unfamiliar to the participant","Family contact reduced without the participant's choice"],"reviewer_question":"Show me support plans recording family, friends and community connections to be maintained, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.4 SIL safeguarding: formal and informal safeguards, relationships and consistent staff, the evidence to bring is: Support plans recording family, friends and community connections to be maintained. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.5","domain":"Module 5A: Assistance with supported independent living","requirement":"Where the choices a participant makes about their home and their access to the community carry risk, the participant gets support to understand what their decisions about supports at home and in daily life will mean.","evidence":["Records of conversations explaining the consequences of a risky choice in accessible form","Risk discussion notes signed or acknowledged by the participant or their supporter","Follow-up review notes after the participant acted on the choice"],"common_gaps":["Risk explained to family but not to the participant","No follow-up after a risky decision was made"],"reviewer_question":"Show me records of conversations explaining the consequences of a risky choice in accessible form, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.5 SIL safeguarding: participant understands impact of risky home choices, the evidence to bring is: Records of conversations explaining the consequences of a risky choice in accessible form. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.6","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures set out relevant workers' responsibilities for identifying, assessing and responding to risks such as bullying and conflict in the home, and require them to collaborate with relevant providers and specialists to manage risks consistently and person-centredly for the participant and co-residents.","evidence":["Procedure defining worker roles in home risk identification and response","Records of case conferences with behaviour support practitioners, clinicians or other providers","Home risk assessments updated after conflict incidents"],"common_gaps":["Behaviour support practitioner not consulted after repeated conflict","Risk responses depend on which worker is on shift"],"reviewer_question":"Show me procedure defining worker roles in home risk identification and response, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.6 SIL safeguarding: worker responsibilities for home risks and collaboration, the evidence to bring is: Procedure defining worker roles in home risk identification and response. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.7","domain":"Module 5A: Assistance with supported independent living","requirement":"Safeguarding approaches are put in place to address conflict, intimidation and harm between participants, developed in consultation with participants so they reflect each person's own risk and safety while respecting autonomy.","evidence":["House safeguarding plans addressing conflict between co-residents","Records of consultation with each affected participant","Incident and conflict log for the home with actions taken"],"common_gaps":["Conflict managed by restricting the victim's movement","Participants not asked what would make them feel safe"],"reviewer_question":"Show me house safeguarding plans addressing conflict between co-residents, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.7 SIL safeguarding: approaches to conflict, intimidation and harm between participants, the evidence to bring is: House safeguarding plans addressing conflict between co-residents. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.7. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.7","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-7/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-4.8","domain":"Module 5A: Assistance with supported independent living","requirement":"Safeguarding approaches are reviewed regularly with participants, and adjustments are made for continuous improvement through day-to-day practice in the home, worker learning, supervision and governance.","evidence":["Scheduled safeguarding review records with participant input","Continuous improvement register entries arising from safeguarding reviews","Governance or quality committee reports on SIL safeguarding trends"],"common_gaps":["Safeguarding plans not reviewed after incidents","Review findings not fed back to workers"],"reviewer_question":"Show me scheduled safeguarding review records with participant input, and tell me who owns it and when it was last reviewed.","answer":"For m5a-4.8 SIL safeguarding: regular review of safeguarding with participants, the evidence to bring is: Scheduled safeguarding review records with participant input. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-4.8. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-4.8","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-4-8/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.1","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures cover the planning, delivery and evaluation of worker development and training so workers are skilled and competent to support participants at home, including mentoring, supervision and training in cultural safety and positive behaviour support.","evidence":["Worker development and training policy for SIL","Training needs analysis and training plan for SIL teams","Practice supervision and mentoring records","Cultural safety and positive behaviour support training records"],"common_gaps":["Training plan exists but completion is not evaluated","Supervision occurs only after incidents"],"reviewer_question":"Show me worker development and training policy for SIL, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.1 SIL practice governance: worker development, mentoring and supervision, the evidence to bring is: Worker development and training policy for SIL. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.2","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant is supported in a positive, comfortable and safe home environment through trauma-informed practice in the supports delivered at home and in daily life.","evidence":["Trauma-informed practice guidelines for SIL homes","Participant support plans identifying known triggers and trauma-informed strategies","Observation or supervision records showing trauma-informed approaches in daily support"],"common_gaps":["Support plans silent on trauma history the provider knows about","Environment changes made without considering participant distress"],"reviewer_question":"Show me trauma-informed practice guidelines for SIL homes, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.2 SIL practice governance: trauma-informed practice for a safe home, the evidence to bring is: Trauma-informed practice guidelines for SIL homes. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.3","domain":"Module 5A: Assistance with supported independent living","requirement":"Workers are trained and assessed as competent in evidence-based practices, including person-centred and trauma-informed practice, active support and supported decision-making, to create a safe, participant-centred environment at home.","evidence":["Competency assessment records for active support, person-centred practice and supported decision-making","Practice leadership observation records in the home","Records of participant engagement in daily activities consistent with active support"],"common_gaps":["Training completed but competence never assessed","Workers do tasks for participants instead of with them"],"reviewer_question":"Show me competency assessment records for active support, person-centred practice and supported decision-making, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.3 SIL practice governance: workers competent in evidence-based home practices, the evidence to bring is: Competency assessment records for active support, person-centred practice and supported decision-making. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.4","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures document a vision, values, objectives and strategies for delivering supports at home that reflect contemporary practice and put participants' rights, safety and wellbeing first.","evidence":["Documented SIL practice framework or model of support","Records of how the framework is communicated to workers and participants","Management review records checking practice against the framework"],"common_gaps":["Framework is a marketing statement not linked to procedures","Workers unaware of the documented values"],"reviewer_question":"Show me documented SIL practice framework or model of support, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.4 SIL practice governance: documented vision, values and strategies for home, the evidence to bring is: Documented SIL practice framework or model of support. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.5","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant is given the opportunity and encouragement to take part in decisions about their home, including who they live with; affected participants are consulted before a new tenant is placed, and matched with co-tenants they feel safe living with.","evidence":["Records of house meetings on home decisions","Consultation records with existing residents before each new placement","Compatibility or matching assessments for new tenants"],"common_gaps":["New resident placed before co-residents were told","Matching considers vacancy and funding only"],"reviewer_question":"Show me records of house meetings on home decisions, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.5 SIL practice governance: participant say in home and co-tenant matching, the evidence to bring is: Records of house meetings on home decisions. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-5.6","domain":"Module 5A: Assistance with supported independent living","requirement":"In shared living there is governance oversight of emergency planning, and all affected participants are consulted so emergency arrangements are coordinated, rehearsed and tailored to individual needs and participants can respond safely.","evidence":["Home emergency and evacuation plans with individual participant arrangements","Evacuation drill records with participant involvement and lessons noted","Governance reports reviewing emergency preparedness across SIL homes"],"common_gaps":["Personal emergency evacuation needs not recorded","Drills never rehearsed with night staff or all residents"],"reviewer_question":"Show me home emergency and evacuation plans with individual participant arrangements, and tell me who owns it and when it was last reviewed.","answer":"For m5a-5.6 SIL practice governance: emergency planning oversight in shared living, the evidence to bring is: Home emergency and evacuation plans with individual participant arrangements. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-5.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-5.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-5-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.1","domain":"Module 5A: Assistance with supported independent living","requirement":"Where one provider delivers both assistance with supported independent living and tenancy to the same participant, there are separate service and tenancy agreements.","evidence":["Separate signed SIL service agreement and tenancy agreement for each affected participant","Register of participants receiving both SIL and tenancy from the provider","Agreement templates showing no cross-dependency clauses"],"common_gaps":["Single combined accommodation and support agreement","Tenancy agreement held but SIL agreement missing"],"reviewer_question":"Show me separate signed SIL service agreement and tenancy agreement for each affected participant, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.1 SIL tenancy and support agreements: separate agreements when provider gives, the evidence to bring is: Separate signed SIL service agreement and tenancy agreement for each affected participant. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.2","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant receiving both SIL and tenancy from the same provider is supported to understand the difference between the service and tenancy agreements, that they are legally separate and neither depends on the other, and workers refer participants to independent advocacy or legal help to understand their rights.","evidence":["File notes recording explanation of the separation of agreements","Accessible information sheet stating that the tenancy does not depend on the SIL agreement","Referral records to independent advocacy or legal services"],"common_gaps":["Participant believes leaving the SIL provider ends the tenancy","No advocacy referral offered"],"reviewer_question":"Show me file notes recording explanation of the separation of agreements, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.2 SIL tenancy and support agreements: understanding they are legally separate, the evidence to bring is: File notes recording explanation of the separation of agreements. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.3","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures explain how a provider delivering both SIL and tenancy to the same participant identifies and manages perceived or actual conflicts of interest, and the policies are given to participants in accessible form.","evidence":["Conflict of interest policy specific to combined SIL and tenancy provision","Conflict register entries for dual-role arrangements and the controls used","Record of the accessible policy given to each affected participant"],"common_gaps":["Generic conflict policy that does not address housing and support control","Same manager decides support changes and tenancy matters"],"reviewer_question":"Show me conflict of interest policy specific to combined SIL and tenancy provision, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.3 SIL tenancy and support agreements: conflict of interest policy, the evidence to bring is: Conflict of interest policy specific to combined SIL and tenancy provision. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.4","domain":"Module 5A: Assistance with supported independent living","requirement":"Policies and procedures make sure participants can raise concerns about their supports and tenancy management without fear of retribution, and workers help them reach advocacy or legal services where appropriate.","evidence":["Policy guaranteeing no adverse action for raising concerns","Complaints and feedback records from SIL tenants with outcomes","Records of worker assistance to reach advocacy or legal services"],"common_gaps":["Notice or support reduction followed soon after a complaint","Tenants unaware they can complain about tenancy matters"],"reviewer_question":"Show me policy guaranteeing no adverse action for raising concerns, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.4 SIL tenancy and support agreements: raising concerns without fear, the evidence to bring is: Policy guaranteeing no adverse action for raising concerns. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.5","domain":"Module 5A: Assistance with supported independent living","requirement":"A participant receiving both SIL and tenancy from the same provider is supported in the tenancy by: accessible information on tenancy rights and responsibilities, house-sharing, notice periods and exit; more detailed help when asked, including advocacy or legal services; understanding the right to change SIL provider at any time during the tenancy, with arrangements to make that work; involvement in decisions about the home and shared spaces; keys and private spaces managed to their preferences, controlling who enters; no limits on access or possessions except under a behaviour support plan, applied in the least restrictive way; the provider keeping compliance with building and tenancy laws; understanding the agreement in accessible form; and a copy signed by both parties, or a record of why not.","evidence":["Tenancy information pack covering rights, house sharing, notice periods and exit","Key register and private space arrangements for each tenant","Records of any access or possession limits cross-referenced to a current behaviour support plan","Records of tenants who changed SIL provider during the tenancy","Signed tenancy agreement copies or file notes explaining why not provided"],"common_gaps":["Locked kitchens or fridges with no behaviour support plan authorising the restriction","Participants without a key to their own home or bedroom","No process to support a tenant changing SIL provider"],"reviewer_question":"Show me tenancy information pack covering rights, house sharing, notice periods and exit, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.5 SIL tenancy and support agreements: support in the tenancy, the evidence to bring is: Tenancy information pack covering rights, house sharing, notice periods and exit. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m5a-6.6","domain":"Module 5A: Assistance with supported independent living","requirement":"Each participant is supported to have a written service agreement covering: how concerns about their home are raised and addressed; how conflicts with co-tenants are managed; how changes in circumstances or support needs are agreed and communicated; how vacancies are filled with regard to each participant's needs, preferences and situation; how behaviours of concern that may put tenancies at risk are managed, where relevant; and how visitors are welcomed and supported safely without unnecessary restrictions.","evidence":["Signed SIL service agreements showing each required term","Agreement template cross-referenced to the six required matters","Records of visitor arrangements and any restriction with its reason"],"common_gaps":["Visitor rules imposed house-wide without individual basis","Agreement silent on how co-tenant conflict is handled"],"reviewer_question":"Show me signed SIL service agreements showing each required term, and tell me who owns it and when it was last reviewed.","answer":"For m5a-6.6 SIL tenancy and support agreements: service agreement terms for home, the evidence to bring is: Signed SIL service agreements showing each required term. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.6. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m5a-6.6","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m5a-6-6/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-3.1","domain":"Module 6: Verification","requirement":"The provider has a documented risk management system that effectively manages work health and safety risks and is proportionate to its size and scale and the scope and complexity of its supports.","evidence":["Documented risk management procedure covering work health and safety","Risk register with ratings, controls and review dates","Hazard or WHS incident reports and the actions taken"],"common_gaps":["Risk register not reviewed since registration","Procedure copied from a template that does not match the services"],"reviewer_question":"Show me documented risk management procedure covering work health and safety, and tell me who owns it and when it was last reviewed.","answer":"For m6-3.1 Risk management (verification): documented WHS risk management system, the evidence to bring is: Documented risk management procedure covering work health and safety; Risk register with ratings, controls and review dates. It sits under Module 6: Verification and our reference for it is m6-3.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-3.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-3-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-3.2","domain":"Module 6: Verification","requirement":"The provider holds appropriate insurance, including professional indemnity, public liability and accident insurance, at levels that match the supports it is registered to deliver and kept current.","evidence":["Current certificates of currency for professional indemnity, public liability and accident or workers compensation insurance","Insurance renewal register","Policy schedules showing cover matches the registration groups"],"common_gaps":["A certificate of currency expired at audit","Professional indemnity missing for a sole practitioner"],"reviewer_question":"Show me current certificates of currency for professional indemnity, public liability and accident or workers compensation insurance, and tell me who owns it and when it was last reviewed.","answer":"For m6-3.2 Risk management (verification): appropriate insurance in place, the evidence to bring is: Current certificates of currency for professional indemnity, public liability and accident or workers compensation insurance; Insurance renewal register. It sits under Module 6: Verification and our reference for it is m6-3.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-3.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-3-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-3.3","domain":"Module 6: Verification","requirement":"The provider's risk management system includes planning for emergencies and disasters, covering how participants will be kept safe and critical supports continued if an emergency or disaster disrupts services.","evidence":["Emergency and disaster management plan","Records of plan testing or review","Participant and worker communication plan for emergencies"],"common_gaps":["No emergency plan for supports delivered in participants' homes","Plan never reviewed or tested"],"reviewer_question":"Show me emergency and disaster management plan, and tell me who owns it and when it was last reviewed.","answer":"For m6-3.3 Risk management (verification): emergency and disaster planning included, the evidence to bring is: Emergency and disaster management plan; Records of plan testing or review. It sits under Module 6: Verification and our reference for it is m6-3.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-3.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-3-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-3.4","domain":"Module 6: Verification","requirement":"Risk assessments are done regularly and consider how far participants rely on the provider's services for daily living and how disruption of those services would affect their health and safety.","evidence":["Participant risk assessments rating reliance on the service and the impact of disruption","List of participants prioritised for continuity if services stop","Risk assessment review dates in participant files"],"common_gaps":["Risk assessments do not address disruption of services","Assessments done once and never repeated"],"reviewer_question":"Show me participant risk assessments rating reliance on the service and the impact of disruption, and tell me who owns it and when it was last reviewed.","answer":"For m6-3.4 Risk management (verification): regular risk assessments of reliance on services, the evidence to bring is: Participant risk assessments rating reliance on the service and the impact of disruption. It sits under Module 6: Verification and our reference for it is m6-3.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-3.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-3-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-3.5","domain":"Module 6: Verification","requirement":"Standard infection prevention and control precautions are put in place in every setting where the provider delivers supports, including participants' homes, the community and the provider's own premises.","evidence":["Infection prevention and control procedure covering home, community and clinic settings","Hand hygiene and cleaning checklists","Outbreak management records where an outbreak occurred"],"common_gaps":["Infection control procedure covers only the clinic","No supplies for hand hygiene during home visits"],"reviewer_question":"Show me infection prevention and control procedure covering home, community and clinic settings, and tell me who owns it and when it was last reviewed.","answer":"For m6-3.5 Risk management (verification): infection prevention precautions in all settings, the evidence to bring is: Infection prevention and control procedure covering home, community and clinic settings; Hand hygiene and cleaning checklists. It sits under Module 6: Verification and our reference for it is m6-3.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-3.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-3-5/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-4.1","domain":"Module 6: Verification","requirement":"The provider maintains a complaints management and resolution system that is proportionate to its supports and size, follows procedural fairness and natural justice, and meets the NDIS (Complaints Management and Resolution) Rules 2018.","evidence":["Complaints policy and procedure referring to the Complaints Management and Resolution Rules","Complaints register with dates, actions and outcomes","Participant information explaining how to complain, including to the NDIS Commission"],"common_gaps":["No complaints register kept because no complaints were received","Participants not told they can complain to the NDIS Commission"],"reviewer_question":"Show me complaints policy and procedure referring to the Complaints Management and Resolution Rules, and tell me who owns it and when it was last reviewed.","answer":"For m6-4.1 Complaints management (verification): proportionate, fair complaints system, the evidence to bring is: Complaints policy and procedure referring to the Complaints Management and Resolution Rules; Complaints register with dates, actions and outcomes. It sits under Module 6: Verification and our reference for it is m6-4.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-4.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-4-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-5.1","domain":"Module 6: Verification","requirement":"The provider maintains an incident management system that is proportionate to its supports and size and meets the NDIS (Incident Management and Reportable Incidents) Rules 2018, including notifying reportable incidents to the NDIS Commission.","evidence":["Incident management procedure referring to the Incident Management and Reportable Incidents Rules","Incident register with investigation and action records","Reportable incident notifications made to the NDIS Commission"],"common_gaps":["Procedure omits reportable incident timeframes","Incidents recorded in case notes but not in an incident register"],"reviewer_question":"Show me incident management procedure referring to the Incident Management and Reportable Incidents Rules, and tell me who owns it and when it was last reviewed.","answer":"For m6-5.1 Incident management (verification): proportionate incident system meeting the Rules, the evidence to bring is: Incident management procedure referring to the Incident Management and Reportable Incidents Rules. It sits under Module 6: Verification and our reference for it is m6-5.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-5.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-5-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-6.1","domain":"Module 6: Verification","requirement":"The provider keeps records of each worker's identity, right to work, pre-employment checks, and qualifications or experience, including NDIS worker screening clearances for workers in risk assessed roles.","evidence":["NDIS worker screening clearances for workers in risk assessed roles","Identity and right to work verification records","Qualification and professional registration records for each worker","Reference check records"],"common_gaps":["Worker screening clearance missing or expired for a worker in a risk assessed role","Professional registration not rechecked at renewal"],"reviewer_question":"Show me nDIS worker screening clearances for workers in risk assessed roles, and tell me who owns it and when it was last reviewed.","answer":"For m6-6.1 Human resource management (verification): worker identity, checks and qualifications, the evidence to bring is: NDIS worker screening clearances for workers in risk assessed roles; Identity and right to work verification records. It sits under Module 6: Verification and our reference for it is m6-6.1. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-6.1","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-6-1/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-6.2","domain":"Module 6: Verification","requirement":"Workers complete the mandatory NDIS worker orientation module, and the provider keeps records of their continuing professional development, so the provider can show each worker's training is current.","evidence":["NDIS worker orientation module completion certificates","Continuing professional development logs for each worker","Training register showing completion dates"],"common_gaps":["Orientation certificates missing for newer workers","No professional development records kept"],"reviewer_question":"Show me nDIS worker orientation module completion certificates, and tell me who owns it and when it was last reviewed.","answer":"For m6-6.2 Human resource management (verification): NDIS orientation module and CPD records, the evidence to bring is: NDIS worker orientation module completion certificates; Continuing professional development logs for each worker. It sits under Module 6: Verification and our reference for it is m6-6.2. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-6.2","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-6-2/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-6.3","domain":"Module 6: Verification","requirement":"Each worker is trained, with refresher training, in standard infection prevention and control precautions, including hand hygiene, respiratory hygiene and cough etiquette, and keeps records of that training.","evidence":["Infection prevention and control training records with refresher dates","Training content covering hand hygiene, respiratory hygiene and cough etiquette","Training refresher schedule"],"common_gaps":["Refresher training overdue","Training content does not cover respiratory hygiene"],"reviewer_question":"Show me infection prevention and control training records with refresher dates, and tell me who owns it and when it was last reviewed.","answer":"For m6-6.3 Human resource management (verification): infection control training and refreshers, the evidence to bring is: Infection prevention and control training records with refresher dates. It sits under Module 6: Verification and our reference for it is m6-6.3. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-6.3","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-6-3/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-6.4","domain":"Module 6: Verification","requirement":"Each worker who gives supports directly to participants is trained, with refresher training, in using personal protective equipment, including putting it on and taking it off safely.","evidence":["PPE training records for direct support workers, including donning and doffing","Refresher training dates","Competency checks or observation records on PPE use"],"common_gaps":["Direct support workers with no PPE training on file","Training given once and never refreshed"],"reviewer_question":"Show me pPE training records for direct support workers, including donning and doffing, and tell me who owns it and when it was last reviewed.","answer":"For m6-6.4 Human resource management (verification): PPE training for direct support workers, the evidence to bring is: PPE training records for direct support workers, including donning and doffing; Refresher training dates. It sits under Module 6: Verification and our reference for it is m6-6.4. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-6.4","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-6-4/"},{"framework":"ndis","framework_name":"Australia NDIS Practice Standards and Quality Indicators","clause":"m6-6.5","domain":"Module 6: Verification","requirement":"Personal protective equipment is available to every worker and every participant who needs it, including when supports are delivered in participants' homes or in the community.","evidence":["PPE stock register and reorder records","Records of PPE issued to workers and participants","Procedure for accessing PPE during home visits"],"common_gaps":["No PPE stock kept by a mobile provider","Participants who need PPE not supplied"],"reviewer_question":"Show me pPE stock register and reorder records, and tell me who owns it and when it was last reviewed.","answer":"For m6-6.5 Human resource management (verification): PPE available to workers and participants, the evidence to bring is: PPE stock register and reorder records; Records of PPE issued to workers and participants. It sits under Module 6: Verification and our reference for it is m6-6.5. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"m6-6.5","instrument_clause":"","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators","instrument":"NDIS Practice Standards and Quality Indicators"},"page":"/standards/ndis/m6-6-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.1","domain":"Standard 1 - The individual","requirement":"The provider is accountable for putting each person's wellbeing, safety and health, and the quality of the life they lead, first in the funded aged care it delivers.","evidence":["Policies and decision records showing safety, health, wellbeing and quality of life weighed first","Interviews with individuals and workers on how decisions are made","Board or management papers where individual wellbeing drove service decisions"],"common_gaps":["Rostering or cost decisions override documented individual wellbeing","Workers cannot describe how wellbeing shapes daily decisions"],"reviewer_question":"Show me policies and decision records showing safety, health, wellbeing and quality of life weighed first, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.1 Safety, health, wellbeing and quality of life as the primary, the evidence to bring is: Policies and decision records showing safety, health, wellbeing and quality of life weighed first. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.1","instrument_clause":"15-10(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.10","domain":"Standard 1 - The individual","requirement":"The provider helps each person understand their agreements, fees and invoices so they can decide about them with the facts in front of them.","evidence":["Fee schedules and invoices in clear language","Records of consent to fee changes before they apply","Overcharging corrections and refunds log"],"common_gaps":["Fee changes applied without prior consent","Invoices individuals cannot understand"],"reviewer_question":"Show me fee schedules and invoices in clear language, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.10 Informed decisions about agreements, fees and invoices, the evidence to bring is: Fee schedules and invoices in clear language; Records of consent to fee changes before they apply. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.10","instrument_clause":"15-10(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.2","domain":"Standard 1 - The individual","requirement":"The provider understands and values each person as an individual, including who they are, their culture, what they can do, their diversity, what they believe and what they have lived through.","evidence":["Assessment records capturing background, culture, beliefs and life history","Record of asking whether the individual identifies as Aboriginal or Torres Strait Islander","Diversity and inclusion strategy and improvement actions"],"common_gaps":["Life history collected but not used","Identity or cultural needs of diverse groups not recorded"],"reviewer_question":"Show me assessment records capturing background, culture, beliefs and life history, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.2 Understanding and valuing each individual, the evidence to bring is: Assessment records capturing background, culture, beliefs and life history. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.2","instrument_clause":"15-10(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.3","domain":"Standard 1 - The individual","requirement":"The provider develops funded aged care with the person and shapes it to them, taking account of their needs, goals and preferences.","evidence":["Care and services plans showing the individual's own goals and preferences","Evidence of co-design with individuals","Service changes made at the individual's request"],"common_gaps":["Standard service packages applied regardless of goals","Plans written without the individual"],"reviewer_question":"Show me care and services plans showing the individual's own goals and preferences, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.3 Services developed with, and tailored to, individuals, the evidence to bring is: Care and services plans showing the individual's own goals and preferences; Evidence of co-design with individuals. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.3","instrument_clause":"15-10(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.4","domain":"Standard 1 - The individual","requirement":"Funded aged care is delivered free of every form of discrimination, abuse and neglect, treats each person with dignity and respect, and protects their personal privacy.","evidence":["System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination","Incident and complaint records on dignity and privacy","Observation of intimate care given privately and by choice"],"common_gaps":["No process to recognise abuse beyond reportable incidents","Personal care given without privacy or choice of timing"],"reviewer_question":"Show me system to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.4 Services free from discrimination, abuse and neglect, with dignity, respect, the evidence to bring is: System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.4","instrument_clause":"15-10(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.5","domain":"Standard 1 - The individual","requirement":"The provider understands the rights each person holds under the Statement of Rights and keeps its practices consistent with that statement.","evidence":["Statement of Rights training for workers","Practices or procedures mapping services to each right","Records of rights-related complaints and responses"],"common_gaps":["Statement of Rights displayed but not reflected in procedures","Workers unaware of the rights"],"reviewer_question":"Show me statement of Rights training for workers, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.5 Understanding the Statement of Rights and acting compatibly with it, the evidence to bring is: Statement of Rights training for workers; Practices or procedures mapping services to each right. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.5","instrument_clause":"15-10(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.6","domain":"Standard 1 - The individual","requirement":"The provider supports each person to exercise choice and to decide about their funded aged care, and gives that support whenever the person wants or needs it.","evidence":["Decision support process identifying who needs support","Records involving supporters and advocates","Evidence substitute decision-makers are used only after supported options"],"common_gaps":["Substitute decision-maker consulted by default","Individual's own choices not recorded"],"reviewer_question":"Show me decision support process identifying who needs support, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.6 Choice and decision-making, with support when wanted or needed, the evidence to bring is: Decision support process identifying who needs support; Records involving supporters and advocates. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.6","instrument_clause":"15-10(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.7","domain":"Standard 1 - The individual","requirement":"The provider gives each person information about their funded aged care that is timely, accurate, tailored and enough, in a form the person understands.","evidence":["Information materials in plain language and accessible formats","Interpreter and communication aid records","Informed consent records"],"common_gaps":["Information given only in English print","Information out of date after service changes"],"reviewer_question":"Show me information materials in plain language and accessible formats, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.7 Timely, accurate, tailored and sufficient information, the evidence to bring is: Information materials in plain language and accessible formats; Interpreter and communication aid records. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.7","instrument_clause":"15-10(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.8","domain":"Standard 1 - The individual","requirement":"The provider supports each person to exercise dignity of risk, so they can pursue their goals and keep their independence and quality of life.","evidence":["Dignity of risk procedure and risk discussions documented with the individual","Care plans showing agreed risk strategies","Quality of life monitoring records"],"common_gaps":["Risk-averse practice that removes choice","Risk decisions made without the individual"],"reviewer_question":"Show me dignity of risk procedure and risk discussions documented with the individual, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.8 Support for dignity of risk, the evidence to bring is: Dignity of risk procedure and risk discussions documented with the individual; Care plans showing agreed risk strategies. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.8","instrument_clause":"15-10(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.9","domain":"Standard 1 - The individual","requirement":"Before an agreement about funded aged care is made, the provider gives the person room to exercise autonomy, the time to weigh the agreement, and the chance to seek advice.","evidence":["Pre-agreement information packs and dated records of when given","Agreement signing dates showing time to consider","Records offering independent advice"],"common_gaps":["Agreements signed on the day of first contact","No record of advice being offered"],"reviewer_question":"Show me pre-agreement information packs and dated records of when given, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.9 Autonomy, time and advice before any agreement, the evidence to bring is: Pre-agreement information packs and dated records of when given; Agreement signing dates showing time to consider. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.9","instrument_clause":"15-10(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.1","domain":"Standard 2 - The organisation","requirement":"The provider builds meaningful, active partnerships with the people it serves, so their voice shapes organisational priorities and continuous improvement.","evidence":["Consumer advisory body terms of reference and minutes","Governing body papers showing individuals' input to strategy","Improvements traced to partnership input"],"common_gaps":["Consultation only through satisfaction surveys","Partners do not reflect the diversity of service users"],"reviewer_question":"Show me consumer advisory body terms of reference and minutes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.1 Partnering with individuals on priorities and improvement, the evidence to bring is: Consumer advisory body terms of reference and minutes; Governing body papers showing individuals' input to strategy. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.1","instrument_clause":"15-15(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.10","domain":"Standard 2 - The organisation","requirement":"The provider encourages each person and those around them to complain and give feedback about its funded aged care without any reprisal.","evidence":["Complaints information given to individuals and supporters","Access to advocates and language services","Complaints register"],"common_gaps":["Individuals unaware of how to complain or of advocacy","Complaints discouraged informally"],"reviewer_question":"Show me complaints information given to individuals and supporters, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.10 Individuals and others encouraged to complain without reprisal, the evidence to bring is: Complaints information given to individuals and supporters; Access to advocates and language services. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.10","instrument_clause":"15-15(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.11","domain":"Standard 2 - The organisation","requirement":"The provider acknowledges and openly manages every complaint and piece of feedback, and uses them to improve its funded aged care.","evidence":["Complaint acknowledgement and resolution timeframes","Open disclosure records","Complaint trend analysis reported to the governing body","Improvements traced to complaints"],"common_gaps":["Complaints resolved without acknowledging the complainant","No link between complaints data and improvement plan"],"reviewer_question":"Show me complaint acknowledgement and resolution timeframes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.11 Transparent complaint handling that feeds improvement, the evidence to bring is: Complaint acknowledgement and resolution timeframes; Open disclosure records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(11). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.11","instrument_clause":"15-15(11)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-11/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.12","domain":"Standard 2 - The organisation","requirement":"Information recorded about a person is accurate and current, and the person plus everyone in their care circle (their supporters, the registered health practitioners, the aged care workers, the allied health professionals and assistants, and others involved) can reach and understand it.","evidence":["Records management procedure","Audits of record accuracy and currency","Access arrangements for individuals, supporters and practitioners"],"common_gaps":["Records out of date or contradictory across systems","Practitioners cannot access current information"],"reviewer_question":"Show me records management procedure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.12 Accurate, current and accessible records about the individual, the evidence to bring is: Records management procedure; Audits of record accuracy and currency. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(12). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.12","instrument_clause":"15-15(12)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-12/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.13","domain":"Standard 2 - The organisation","requirement":"Information about each person is kept confidential and handled appropriately, following the informed consent they have given.","evidence":["Consent records for collection, use and disclosure","Access controls on personal records","Privacy policy and breach handling records"],"common_gaps":["Information shared with third parties without consent","Broad staff access to records"],"reviewer_question":"Show me consent records for collection, use and disclosure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.13 Confidential information managed in line with consent, the evidence to bring is: Consent records for collection, use and disclosure; Access controls on personal records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(13). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.13","instrument_clause":"15-15(13)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-13/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.14","domain":"Standard 2 - The organisation","requirement":"The provider understands its workforce needs, manages them, and plans for what lies ahead.","evidence":["Workforce strategy and plan","Rosters against care minute and registered nurse requirements","Agency usage and vacancy data","Workforce wellbeing measures"],"common_gaps":["Heavy reliance on agency staff with no plan","Care minute targets missed without action"],"reviewer_question":"Show me workforce strategy and plan, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.14 Understanding and planning workforce needs, the evidence to bring is: Workforce strategy and plan; Rosters against care minute and registered nurse requirements. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(14). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.14","instrument_clause":"15-15(14)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-14/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.15","domain":"Standard 2 - The organisation","requirement":"The people who deliver funded aged care are competent and skilled at what they do, hold the qualifications the role needs, and bring expertise and experience to quality funded aged care.","evidence":["Personnel files with screening, qualifications and experience","Competency assessments","Deployment records matching skills to roles"],"common_gaps":["Qualifications not verified","Workers deployed beyond their competence"],"reviewer_question":"Show me personnel files with screening, qualifications and experience, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.15 Skilled, qualified and experienced workers, the evidence to bring is: Personnel files with screening, qualifications and experience; Competency assessments. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(15). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.15","instrument_clause":"15-15(15)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-15/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.16","domain":"Standard 2 - The organisation","requirement":"The provider gives aged care workers the training and supervision they need to do their roles well.","evidence":["Training plan and completion records including the core competency topics","Supervision arrangements and records","Performance review records"],"common_gaps":["Training limited to induction","No supervision for new or agency workers"],"reviewer_question":"Show me training plan and completion records including the core competency topics, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.16 Training and supervision for workers, the evidence to bring is: Training plan and completion records including the core competency topics; Supervision arrangements and records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(16). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.16","instrument_clause":"15-15(16)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-16/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.17","domain":"Standard 2 - The organisation","requirement":"The provider's emergency and disaster planning takes account of, and manages, the risks that bear on the safety, health and wellbeing of the people it serves and its aged care workers.","evidence":["Emergency and disaster management plans","Exercise and test records with individuals and response partners","Communication of plans to individuals and workers"],"common_gaps":["Plans never tested","Home care clients not covered by emergency plans"],"reviewer_question":"Show me emergency and disaster management plans, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.17 Emergency and disaster planning that manages risks to people, the evidence to bring is: Emergency and disaster management plans; Exercise and test records with individuals and response partners. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(17). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.17","instrument_clause":"15-15(17)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-17/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.2","domain":"Standard 2 - The organisation","requirement":"The governing body sets a culture where quality, safety and inclusion matter, one that backs aged care workers to deliver quality funded aged care, by pursuing continuous improvement, welcoming diversity, and putting the safety, health and wellbeing of those workers first.","evidence":["Strategic and business plans addressing worker safety, health and wellbeing","Worker consultation records","Culture or engagement survey results and actions"],"common_gaps":["Worker wellbeing absent from board reporting","No consultation of workers in planning"],"reviewer_question":"Show me strategic and business plans addressing worker safety, health and wellbeing, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.2 Governing body leads a culture that supports workers, the evidence to bring is: Strategic and business plans addressing worker safety, health and wellbeing; Worker consultation records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.2","instrument_clause":"15-15(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.3","domain":"Standard 2 - The organisation","requirement":"The governing body sets a culture where quality, safety and inclusion matter, one that supports people to receive quality funded aged care, by pursuing continuous improvement, welcoming diversity, and putting the safety, health and wellbeing of those people first.","evidence":["Board minutes on individuals' safety and wellbeing","Plans for accessibility to diverse groups and people living with dementia","Continuous improvement plan"],"common_gaps":["Inclusion treated as a policy statement with no plan","Individuals' psychological safety not monitored"],"reviewer_question":"Show me board minutes on individuals' safety and wellbeing, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.3 Governing body leads a culture that supports individuals, the evidence to bring is: Board minutes on individuals' safety and wellbeing. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.3","instrument_clause":"15-15(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.4","domain":"Standard 2 - The organisation","requirement":"The governing body answers for the funded aged care delivered being of good quality, and keeps oversight of every part of the provider's operations.","evidence":["Governing body charter and delegations","Board reports covering quality, risk, incidents, complaints and Quality Indicators","Board monitoring of investment in quality priorities"],"common_gaps":["Board receives financial reports only","No oversight of subcontracted services"],"reviewer_question":"Show me governing body charter and delegations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.4 Governing body accountability and oversight of all operations, the evidence to bring is: Governing body charter and delegations; Board reports covering quality, risk, incidents, complaints and Quality Indicators. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.4","instrument_clause":"15-15(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.5","domain":"Standard 2 - The organisation","requirement":"The provider works through a quality system that enables and drives continuous improvement in the funded aged care it delivers.","evidence":["Quality system documentation with role accountabilities","Continuous improvement plan and register","Quality system reviews and reports to individuals and workers"],"common_gaps":["Improvement register not linked to complaints and incidents","Quality system never reviewed"],"reviewer_question":"Show me quality system documentation with role accountabilities, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.5 Quality system that drives continuous improvement, the evidence to bring is: Quality system documentation with role accountabilities; Continuous improvement plan and register. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.5","instrument_clause":"15-15(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.6","domain":"Standard 2 - The organisation","requirement":"The provider keeps its policies and procedures current as guidance for how aged care workers do their roles, and requires the workers to follow them.","evidence":["Policy register with review dates","Worker acknowledgement and training on policies","Audits of adherence to procedures"],"common_gaps":["Policies overdue for review","Workers unable to find or explain key procedures"],"reviewer_question":"Show me policy register with review dates, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.6 Current policies and procedures that workers follow, the evidence to bring is: Policy register with review dates; Worker acknowledgement and training on policies. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.6","instrument_clause":"15-15(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.7","domain":"Standard 2 - The organisation","requirement":"The provider works through a risk management system to spot, handle and keep reviewing the risks to the people it serves, its aged care workers and its operations.","evidence":["Risk management framework and risk registers covering individuals, workers and operations","Risk treatment plans and review records","Risk data analysis reported to governance"],"common_gaps":["Clinical and individual risks absent from the corporate risk register","Risks not reviewed after incidents"],"reviewer_question":"Show me risk management framework and risk registers covering individuals, workers and operations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.7 Risk management system for individuals, workers and operations, the evidence to bring is: Risk management framework and risk registers covering individuals, workers and operations; Risk treatment plans and review records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.7","instrument_clause":"15-15(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.8","domain":"Standard 2 - The organisation","requirement":"The provider works through an incident management system to keep people safe and to acknowledge, answer, manage well and learn from incidents.","evidence":["Incident management procedure and register including near misses","Investigation and corrective action records","Regulator notifications where required","Incident trend reports"],"common_gaps":["Near misses not recorded","Incidents closed without learning or prevention actions"],"reviewer_question":"Show me incident management procedure and register including near misses, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.8 Incident management system that safeguards and learns, the evidence to bring is: Incident management procedure and register including near misses; Investigation and corrective action records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.8","instrument_clause":"15-15(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.9","domain":"Standard 2 - The organisation","requirement":"The provider encourages and backs aged care workers to complain and give feedback about its funded aged care without any reprisal.","evidence":["Worker complaints and feedback procedure with no-reprisal commitment","Worker complaints register","Whistleblower policy"],"common_gaps":["Workers fear reprisal for raising concerns","Worker complaints handled informally with no record"],"reviewer_question":"Show me worker complaints and feedback procedure with no-reprisal commitment, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.9 Workers encouraged to complain and give feedback without reprisal, the evidence to bring is: Worker complaints and feedback procedure with no-reprisal commitment; Worker complaints register. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.9","instrument_clause":"15-15(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.1","domain":"Standard 3 - The care and services","requirement":"The provider works actively with the people it serves, their supporters and anyone else involved in their care, through ongoing communication, to develop and review each person's care and services plan.","evidence":["Assessment records showing individual and supporter participation","Communication logs on plan development and review"],"common_gaps":["Plans reviewed without speaking to the individual","Supporters excluded without the individual's wish"],"reviewer_question":"Show me assessment records showing individual and supporter participation, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.1 Engaging individuals and others in developing and reviewing plans, the evidence to bring is: Assessment records showing individual and supporter participation; Communication logs on plan development and review. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.1","instrument_clause":"15-20(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.2","domain":"Standard 3 - The care and services","requirement":"Each care and services plan sets out the person's current care needs, goals and preferences, and carries strategies for managing risk and for preventative care.","evidence":["Care and services plans with needs, goals, preferences and risk strategies","Preventative care strategies in plans","Advance care planning documents where chosen"],"common_gaps":["Plans list tasks without goals","Risk strategies missing for identified risks"],"reviewer_question":"Show me care and services plans with needs, goals, preferences and risk strategies, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.2 Plan content: needs, goals, preferences, risk and prevention, the evidence to bring is: Care and services plans with needs, goals, preferences and risk strategies. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.2","instrument_clause":"15-20(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.3","domain":"Standard 3 - The care and services","requirement":"The provider keeps each care and services plan under regular review, and aged care workers use the plan to guide what is delivered.","evidence":["Plan review schedule and triggered reviews","Worker access to plans at point of care","Evidence services delivered match the plan"],"common_gaps":["Plans not reviewed after a fall or hospital stay","Workers deliver care from memory rather than the plan"],"reviewer_question":"Show me plan review schedule and triggered reviews, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.3 Regular review of plans and their use by workers, the evidence to bring is: Plan review schedule and triggered reviews; Worker access to plans at point of care. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.3","instrument_clause":"15-20(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.4","domain":"Standard 3 - The care and services","requirement":"The funded aged care each person receives meets their needs, goals and preferences in care, and lifts their quality of life, their reablement and their ability to keep functioning.","evidence":["Service delivery records against plans","Reablement outcomes and referrals","Restrictive practice register and reviews","Dementia care approach"],"common_gaps":["Services delivered as tasks with no reablement focus","Restrictive practices used without last-resort justification"],"reviewer_question":"Show me service delivery records against plans, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.4 Quality services meeting needs and optimising quality of life, the evidence to bring is: Service delivery records against plans; Reablement outcomes and referrals. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.4","instrument_clause":"15-20(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.5","domain":"Standard 3 - The care and services","requirement":"Funded aged care is delivered so that it is culturally safe and culturally suited to people with particular needs and diverse backgrounds.","evidence":["Cultural safety training records","Care plans reflecting cultural needs","Feedback from diverse groups"],"common_gaps":["Cultural needs recorded but not acted on","No trauma-aware practice"],"reviewer_question":"Show me cultural safety training records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.5 Culturally safe and appropriate delivery, the evidence to bring is: Cultural safety training records; Care plans reflecting cultural needs. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.5","instrument_clause":"15-20(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.6","domain":"Standard 3 - The care and services","requirement":"Information that matters to delivering care reaches the right people effectively: the person, their supporters and others around them, the aged care workers delivering the care, and the registered health practitioners, the allied health professionals and assistants involved in their care.","evidence":["Structured handover tools and records","Communication to practitioners and supporters","Care statements for residential care"],"common_gaps":["Critical information lost at shift handover","Supporters not told of significant changes"],"reviewer_question":"Show me structured handover tools and records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.6 Effective communication of critical information, the evidence to bring is: Structured handover tools and records; Communication to practitioners and supporters. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.6","instrument_clause":"15-20(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.7","domain":"Standard 3 - The care and services","requirement":"Risks to a person, and changes or deterioration in their condition, are escalated and passed on as they should be.","evidence":["Deterioration recognition and escalation procedure","Escalation records and response times","Worker training on recognising deterioration"],"common_gaps":["Deterioration noted in progress notes but not escalated"],"reviewer_question":"Show me deterioration recognition and escalation procedure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.7 Escalation of risk, change and deterioration, the evidence to bring is: Deterioration recognition and escalation procedure; Escalation records and response times. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.7","instrument_clause":"15-20(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.8","domain":"Standard 3 - The care and services","requirement":"Funded aged care is planned and coordinated, including where several health providers, registered providers, supporters and others work with the person.","evidence":["Records identifying other providers and coordination arrangements","Transition documentation","Case conference records"],"common_gaps":["No shared plan across providers","Transitions without handover information"],"reviewer_question":"Show me records identifying other providers and coordination arrangements, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.8 Planned and coordinated services across providers and supporters, the evidence to bring is: Records identifying other providers and coordination arrangements; Transition documentation. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.8","instrument_clause":"15-20(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.1","domain":"Standard 4 - The environment","requirement":"When funded aged care is delivered in a person's home, the provider supports the person to reduce the environmental risks that bear on those services.","evidence":["Home environment risk assessments","Records of risk mitigation options discussed with the individual"],"common_gaps":["Home risks noted by workers but never discussed with the individual"],"reviewer_question":"Show me home environment risk assessments, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.1 Supporting individuals to mitigate environmental risks at home, the evidence to bring is: Home environment risk assessments; Records of risk mitigation options discussed with the individual. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.1","instrument_clause":"15-25(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.2","domain":"Standard 4 - The environment","requirement":"Where services are delivered somewhere other than the person's home, the provider makes sure the person can reach funded aged care in an environment that is clean, safe and comfortable, and that lifts their sense of belonging, their interaction with others and their ability to keep functioning.","evidence":["Cleaning and maintenance schedules and records","Environmental audits including accessibility and freedom of movement","Dementia-friendly design features"],"common_gaps":["Locked areas restricting movement without justification","Maintenance backlog affecting safety"],"reviewer_question":"Show me cleaning and maintenance schedules and records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.2 Clean, safe and comfortable service environment, the evidence to bring is: Cleaning and maintenance schedules and records; Environmental audits including accessibility and freedom of movement. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.2","instrument_clause":"15-25(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.3","domain":"Standard 4 - The environment","requirement":"Equipment the provider uses to deliver funded aged care, or gives to a person, is safe and answers the person's needs.","evidence":["Equipment register with maintenance and inspection records","Assessment of equipment suitability for each individual"],"common_gaps":["Equipment not serviced","Equipment issued without suitability assessment"],"reviewer_question":"Show me equipment register with maintenance and inspection records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.3 Safe equipment that meets individuals' needs, the evidence to bring is: Equipment register with maintenance and inspection records; Assessment of equipment suitability for each individual. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.3","instrument_clause":"15-25(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.4","domain":"Standard 4 - The environment","requirement":"The provider keeps an appropriate system for infection prevention and control.","evidence":["IPC system documentation and designated IPC lead with training","Outbreak management plan","Immunisation and infection rate records","PPE stock and fit records"],"common_gaps":["No trained IPC lead","Outbreak plan not updated for novel pathogens"],"reviewer_question":"Show me iPC system documentation and designated IPC lead with training, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.4 Appropriate infection prevention and control system, the evidence to bring is: IPC system documentation and designated IPC lead with training; Outbreak management plan. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.4","instrument_clause":"15-25(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.5","domain":"Standard 4 - The environment","requirement":"The provider makes sure aged care workers use hygienic practice and take the right infection prevention and control precautions while delivering funded aged care.","evidence":["Hand hygiene audits","IPC training records","Observation of PPE use"],"common_gaps":["Hand hygiene audits not done","PPE used incorrectly"],"reviewer_question":"Show me hand hygiene audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.5 Hygienic practice and IPC precautions by workers, the evidence to bring is: Hand hygiene audits; IPC training records. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.5","instrument_clause":"15-25(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.1","domain":"Standard 5 - Clinical care","requirement":"The governing body makes sure the safety and quality of the clinical care given to people keeps improving, and that the provider delivers clinical care that is safe and of good quality.","evidence":["Clinical governance framework endorsed by the governing body","Clinical quality and safety reports to the board","Clinical priorities communicated to workers and individuals"],"common_gaps":["Board receives no clinical indicators","Clinical governance framework not endorsed"],"reviewer_question":"Show me clinical governance framework endorsed by the governing body, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.1 Governing body improves clinical safety and quality, the evidence to bring is: Clinical governance framework endorsed by the governing body; Clinical quality and safety reports to the board. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.1","instrument_clause":"15-30(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.10","domain":"Standard 5 - Clinical care","requirement":"The provider keeps systems and processes behind clinical care that is coordinated and multidisciplinary, delivered with each person and those around them, and matched to their needs, goals and preferences.","evidence":["Case conference records with multidisciplinary input","Referral records","After-hours and urgent care access arrangements"],"common_gaps":["Allied health input sought only after incidents","Individual's goals absent from clinical planning"],"reviewer_question":"Show me case conference records with multidisciplinary input, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.10 Systems for coordinated, multidisciplinary clinical care, the evidence to bring is: Case conference records with multidisciplinary input; Referral records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.10","instrument_clause":"15-30(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.11","domain":"Standard 5 - Clinical care","requirement":"The provider supports spotting a change in a person's clinical needs early and answering it early.","evidence":["Clinical monitoring charts and early warning tools","Reassessment records after change","Notifications to GPs and supporters"],"common_gaps":["Changes not triggering reassessment","Delayed GP notification"],"reviewer_question":"Show me clinical monitoring charts and early warning tools, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.11 Early identification of and response to changing clinical needs, the evidence to bring is: Clinical monitoring charts and early warning tools; Reassessment records after change. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(11). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.11","instrument_clause":"15-30(11)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-11/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.12","domain":"Standard 5 - Clinical care","requirement":"The provider spots, watches and handles the clinical risks that are high impact and high prevalence, so clinical care stays safe and of good quality and the risk of harm to people falls.","evidence":["Clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment","Quality Indicator data and trend analysis","Risk-specific procedures"],"common_gaps":["Falls and pressure injury data not analysed","Choking risks not identified at assessment"],"reviewer_question":"Show me clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.12 Managing high impact and high prevalence clinical risks, the evidence to bring is: Clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment; Quality Indicator data and trend analysis. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.12","instrument_clause":"15-30(12)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-12/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.13","domain":"Standard 5 - Clinical care","requirement":"People living with cognitive impairment, whether acute, chronic or transient, receive comprehensive funded aged care that improves their clinical outcomes and matches their needs, goals and preferences.","evidence":["Cognitive assessments and delirium screening","Dementia care plans developed with supporters","Specialist dementia service referrals"],"common_gaps":["Delirium mistaken for dementia and untreated","Care plans not individualised for cognitive impairment"],"reviewer_question":"Show me cognitive assessments and delirium screening, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.13 Comprehensive services for people with cognitive impairment, the evidence to bring is: Cognitive assessments and delirium screening; Dementia care plans developed with supporters. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(13). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.13","instrument_clause":"15-30(13)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-13/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.14","domain":"Standard 5 - Clinical care","requirement":"The provider spots the situations and events that can shift a person's behaviour.","evidence":["Behaviour support plans identifying triggers","Records of causes investigated after behaviour change","Restrictive practice minimisation records"],"common_gaps":["Behaviours managed with medication without cause analysis"],"reviewer_question":"Show me behaviour support plans identifying triggers, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.14 Identifying situations that may change behaviour, the evidence to bring is: Behaviour support plans identifying triggers; Records of causes investigated after behaviour change. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(14). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.14","instrument_clause":"15-30(14)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-14/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.15","domain":"Standard 5 - Clinical care","requirement":"The provider hears and answers each person's needs, goals and preferences for palliative and end-of-life care, and holds their dignity through it.","evidence":["Palliative care plans and advance care planning documents","Records of end-of-life conversations","Evidence of preferred place of care honoured"],"common_gaps":["End-of-life wishes not recorded","Unwanted hospital transfers in the last days"],"reviewer_question":"Show me palliative care plans and advance care planning documents, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.15 Needs, goals and preferences for palliative and end-of-life care, the evidence to bring is: Palliative care plans and advance care planning documents; Records of end-of-life conversations. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(15). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.15","instrument_clause":"15-30(15)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-15/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.16","domain":"Standard 5 - Clinical care","requirement":"Each person's pain and symptoms are actively managed, with specialist care for palliative and end-of-life needs reachable when it is needed.","evidence":["Symptom assessment and management records","Anticipatory medicine availability","Specialist palliative care referrals"],"common_gaps":["Pain not assessed for people who cannot communicate it","Anticipatory medicines unavailable after hours"],"reviewer_question":"Show me symptom assessment and management records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.16 Active pain and symptom management with specialist access, the evidence to bring is: Symptom assessment and management records; Anticipatory medicine availability. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(16). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.16","instrument_clause":"15-30(16)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-16/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.17","domain":"Standard 5 - Clinical care","requirement":"The people around a person are kept informed and supported, including through the last days of life.","evidence":["Communication records with supporters during end-of-life care","Bereavement information given"],"common_gaps":["Families not told when an individual is dying"],"reviewer_question":"Show me communication records with supporters during end-of-life care, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.17 Supporters informed and supported, including in the last days, the evidence to bring is: Communication records with supporters during end-of-life care; Bereavement information given. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(17). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.17","instrument_clause":"15-30(17)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-17/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.2","domain":"Standard 5 - Clinical care","requirement":"The provider folds clinical governance into corporate governance, so the clinical care given is safer, of better quality, and actively managed and improved.","evidence":["Organisation chart and committee structure showing clinical governance lines","Scope of practice controls","Agreements with practitioners on roles and protocols"],"common_gaps":["Clinical governance run separately from corporate risk and quality","Workers practising outside scope"],"reviewer_question":"Show me organisation chart and committee structure showing clinical governance lines, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.2 Clinical governance integrated into corporate governance, the evidence to bring is: Organisation chart and committee structure showing clinical governance lines; Scope of practice controls. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.2","instrument_clause":"15-30(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.3","domain":"Standard 5 - Clinical care","requirement":"The provider encourages and backs people, the registered health practitioners, aged care workers and others to use antimicrobials the right way, to hold back growing resistance.","evidence":["Antimicrobial stewardship policy and prescribing audits","Education for workers and prescribers","Antimicrobial use data"],"common_gaps":["No monitoring of antibiotic prescribing","Prophylactic antibiotics without review"],"reviewer_question":"Show me antimicrobial stewardship policy and prescribing audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.3 Appropriate use of antimicrobials, the evidence to bring is: Antimicrobial stewardship policy and prescribing audits; Education for workers and prescribers. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.3","instrument_clause":"15-30(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.4","domain":"Standard 5 - Clinical care","requirement":"Infection risks are kept to a minimum, and any infection that arises is brought under control effectively.","evidence":["Aseptic technique competency records","Invasive device management records","Infection surveillance data"],"common_gaps":["Catheter care not reviewed","Infection clusters not investigated"],"reviewer_question":"Show me aseptic technique competency records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.4 Infection risks minimised and controlled in clinical care, the evidence to bring is: Aseptic technique competency records; Invasive device management records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.4","instrument_clause":"15-30(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.5","domain":"Standard 5 - Clinical care","requirement":"The provider encourages and backs people, aged care workers, allied health professionals and the registered health practitioners to use medicines so the benefit is greatest and the risk of harm is least.","evidence":["Medication management policy","Medication reviews and deprescribing records","Psychotropic medicine use monitoring"],"common_gaps":["Polypharmacy not reviewed","High-risk medicines not flagged"],"reviewer_question":"Show me medication management policy, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.5 Medicines used to maximise benefit and minimise harm, the evidence to bring is: Medication management policy; Medication reviews and deprescribing records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.5","instrument_clause":"15-30(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.6","domain":"Standard 5 - Clinical care","requirement":"No medicine is given to a person before it has been prescribed for them, and medicines are given, watched and reviewed safely and appropriately by registered health practitioners, with the person's clinical needs and their informed decisions in view.","evidence":["Medication charts with prescriptions","Administration records","Medication review records by practitioners","Swallowing and crushing assessments"],"common_gaps":["Medicines given from outdated charts","Administration outside practitioner oversight"],"reviewer_question":"Show me medication charts with prescriptions, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.6 Prescription before administration and safe administration by practitioners, the evidence to bring is: Medication charts with prescriptions; Administration records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.6","instrument_clause":"15-30(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.7","domain":"Standard 5 - Clinical care","requirement":"Adverse events linked to medicines are watched and reported, and they feed safety and quality improvement.","evidence":["Medication incident register","Reports to the Therapeutic Goods Administration where required","Improvement actions from medication incidents"],"common_gaps":["Medication errors under-reported","Adverse events not fed into improvement"],"reviewer_question":"Show me medication incident register, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.7 Medicine-related adverse events monitored, reported and used, the evidence to bring is: Medication incident register; Reports to the Therapeutic Goods Administration where required. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.7","instrument_clause":"15-30(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.8","domain":"Standard 5 - Clinical care","requirement":"Each person receives comprehensive clinical care that is safe, of good quality, grounded in evidence and built around the person, given by registered health practitioners, by allied health professionals and assistants, or by nursing assistants.","evidence":["Clinical care records showing who delivered care","Evidence-based clinical protocols","Staffing records for clinical roles"],"common_gaps":["Clinical tasks delegated to unqualified workers","Protocols not evidence-based"],"reviewer_question":"Show me clinical care records showing who delivered care, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.8 Comprehensive, evidence-based clinical care by qualified practitioners, the evidence to bring is: Clinical care records showing who delivered care; Evidence-based clinical protocols. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.8","instrument_clause":"15-30(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.9","domain":"Standard 5 - Clinical care","requirement":"The clinical care the provider delivers runs from clinical assessment through prevention, planning, treatment and management to review, so harm is kept to a minimum and quality of life, reablement and the ability to keep functioning are lifted.","evidence":["Comprehensive clinical assessments at start, regular intervals and on change","Clinical plans and treatment records","Clinical review records"],"common_gaps":["Assessment done at admission only","No preventive clinical strategies"],"reviewer_question":"Show me comprehensive clinical assessments at start, regular intervals and on change, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.9 Clinical care spanning assessment to review, the evidence to bring is: Comprehensive clinical assessments at start, regular intervals and on change; Clinical plans and treatment records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.9","instrument_clause":"15-30(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.1","domain":"Standard 6 - Food and nutrition","requirement":"The provider partners with the people it serves on a food and drinks service that is of good quality and offers appetising variety and a dining experience people enjoy.","evidence":["Food committee or resident meeting minutes","Satisfaction surveys and improvement actions","Food service monitoring against intake and health outcomes"],"common_gaps":["Menu set centrally without resident input","Satisfaction feedback not acted on"],"reviewer_question":"Show me food committee or resident meeting minutes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.1 Partnering with individuals on a quality food and drinks service, the evidence to bring is: Food committee or resident meeting minutes; Satisfaction surveys and improvement actions. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.1","instrument_clause":"15-35(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.2","domain":"Standard 6 - Food and nutrition","requirement":"The provider understands each person's particular nutritional needs and assesses the needs, abilities and preferences they have now about the food and drink they take and how they take it.","evidence":["Nutrition and dining assessments and reassessments","Dietary preference records communicated to the kitchen","Swallowing assessments"],"common_gaps":["Preferences recorded once and never updated","Kitchen unaware of dietary needs"],"reviewer_question":"Show me nutrition and dining assessments and reassessments, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.2 Understanding and assessing nutritional needs and preferences, the evidence to bring is: Nutrition and dining assessments and reassessments; Dietary preference records communicated to the kitchen. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.2","instrument_clause":"15-35(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.3","domain":"Standard 6 - Food and nutrition","requirement":"People are given food and drink that answers their nutritional needs and is appetising and flavoursome, choice and variety in what they eat and drink, and a say in how much.","evidence":["Menus with dietitian review at least annually","Meal observation records including texture modified meals","24-hour access to snacks and drinks"],"common_gaps":["Texture modified meals unappetising or unidentifiable","No menu review by a dietitian"],"reviewer_question":"Show me menus with dietitian review at least annually, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.3 Nutritious, appetising food with variation and choice, the evidence to bring is: Menus with dietitian review at least annually; Meal observation records including texture modified meals. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.3","instrument_clause":"15-35(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.4","domain":"Standard 6 - Food and nutrition","requirement":"The provider supports each person to eat and to drink.","evidence":["Mealtime staffing records","Identification of individuals needing assistance","Observation of assisted meals at the individual's pace"],"common_gaps":["Too few workers at mealtimes","Meals removed uneaten without prompting"],"reviewer_question":"Show me mealtime staffing records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.4 Support to eat and drink, the evidence to bring is: Mealtime staffing records; Identification of individuals needing assistance. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.4","instrument_clause":"15-35(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.5","domain":"Standard 6 - Food and nutrition","requirement":"The dining experience answers each person's needs and preferences, so it supports their social engagement, their function and their quality of life.","evidence":["Dining environment audits","Feedback on dining experience","Arrangements for dining with visitors"],"common_gaps":["Institutional dining routines","No option to dine with family"],"reviewer_question":"Show me dining environment audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.5 Dining experience that supports social engagement and quality of life, the evidence to bring is: Dining environment audits; Feedback on dining experience. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.5","instrument_clause":"15-35(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.1","domain":"Standard 7 - The residential community","requirement":"The funded aged care each person receives lifts their quality of life, makes the most of their skills and strengths, and opens up the things they want to do.","evidence":["Lifestyle programme reflecting residents' diversity and preferences","Participation records","Records of support for community connections and relationships"],"common_gaps":["Generic activity calendar not based on preferences","Loneliness not identified or addressed"],"reviewer_question":"Show me lifestyle programme reflecting residents' diversity and preferences, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.1 Services that optimise quality of life and enable individuals, the evidence to bring is: Lifestyle programme reflecting residents' diversity and preferences; Participation records. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.1","instrument_clause":"15-40(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.2","domain":"Standard 7 - The residential community","requirement":"Each person feels safe in the residential care home.","evidence":["Strategies protecting physical and psychological safety","Resident feedback on feeling safe","Controls over room access and privacy for visitors"],"common_gaps":["Residents report feeling unsafe with co-residents","Staff enter rooms without consent"],"reviewer_question":"Show me strategies protecting physical and psychological safety, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.2 Individuals feel safe in their residential care home, the evidence to bring is: Strategies protecting physical and psychological safety; Resident feedback on feeling safe. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.2","instrument_clause":"15-40(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.3","domain":"Standard 7 - The residential community","requirement":"Whether a move to or from a provider is planned or unplanned, each person goes through a well-coordinated transition.","evidence":["Transfer documentation and handover records","Hospital and emergency department use records","Post-return care reviews"],"common_gaps":["Incomplete information sent with hospital transfers","Care not reviewed on return"],"reviewer_question":"Show me transfer documentation and handover records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.3 Well-coordinated transitions to or from a provider, the evidence to bring is: Transfer documentation and handover records; Hospital and emergency department use records. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.3","instrument_clause":"15-40(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.4","domain":"Standard 7 - The residential community","requirement":"The provider makes responsibility and accountability clear for who does what in delivering funded aged care, across the aged care workers, the registered health practitioners, the allied health professionals and assistants, and across organisations.","evidence":["Documented responsibilities across internal roles and external organisations","Service agreements with health services","Specialist service connections"],"common_gaps":["No agreed responsibilities with visiting practitioners","Gaps when care is shared with external services"],"reviewer_question":"Show me documented responsibilities across internal roles and external organisations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.4 Clear responsibility and accountability across workers and organisations, the evidence to bring is: Documented responsibilities across internal roles and external organisations; Service agreements with health services. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.4","instrument_clause":"15-40(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-4/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s11","domain":"Becoming registered (Rules Part 3, Act ss 73C to 73E)","requirement":"To register, the applicant itself needs an Australian Business Number, held under the A New Tax System (Australian Business Number) Act 1999.","evidence":["ABN Lookup record matching the applicant's legal name and entity type","Evidence the ABN on invoices and the registration match"],"common_gaps":["ABN held by a related entity rather than the applicant","Cancelled ABN not noticed"],"reviewer_question":"Show me aBN Lookup record matching the applicant's legal name and entity type, and tell me who owns it and when it was last reviewed.","answer":"For s11 Hold an ABN, the evidence to bring is: ABN Lookup record matching the applicant's legal name and entity type. It sits under Becoming registered (Rules Part 3, Act ss 73C to 73E) and the instrument's own clause is Rules s 11. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s11","instrument_clause":"Rules s 11","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s11/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"The provider tells the Commissioner, using the form the Commissioner approves and as quickly as it can after it learns a change will happen or it happens (whichever is earlier), about any shift to the details it uses to be contacted and any shift of scale in the supports it is registered to give: the geographic areas served, the places it operates from, a large rise or fall in the number of people served, or a large rise or fall in workers.","evidence":["Notification records lodged in the NDIS Commission portal with dates","Internal trigger list linking new sites, service areas and headcount changes to a notification step"],"common_gaps":["New sites opened without notice","Rapid growth in participants or workers not notified"],"reviewer_question":"Show me notification records lodged in the NDIS Commission portal with dates, and tell me who owns it and when it was last reviewed.","answer":"For s13 Notify changes to contact details and to scale, the evidence to bring is: Notification records lodged in the NDIS Commission portal with dates. It sits under Conditions of registration (Rules Part 4, Act ss 73F to 73J) and the instrument's own clause is Rules s 13. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13","instrument_clause":"Rules s 13","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13A","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"The provider tells the Commissioner, using the form the Commissioner approves, about: an event that has a significant effect on its ability to meet its conditions; a change that harms the access people with disability have to the supports it is registered to provide; a decline in its financial capacity; a major change to its organisation or its governance; and events that bear on whether it or its key personnel remain suitable (the matters in ss 9(2)(c) to (h) and 10(2)(b) to (g)). Where ownership of the provider, or of its business, changes and that brings a governance change, the notice is due by the earlier of when it learns the change will happen and any step that must come first to bring the change about (s 13A(3), from 1 July 2026); other notices by the earlier of awareness and occurrence.","evidence":["Notification records for governance, financial and suitability events","Transaction timetable for any sale or restructure showing the Commission notice before the first precondition step","Board papers identifying events requiring notice"],"common_gaps":["Commission told of a sale only after completion","Key personnel charges or insolvency events not notified"],"reviewer_question":"Show me notification records for governance, financial and suitability events, and tell me who owns it and when it was last reviewed.","answer":"For s13A Notify significant events, including a change of ownership before it, the evidence to bring is: Notification records for governance, financial and suitability events. It sits under Conditions of registration (Rules Part 4, Act ss 73F to 73J) and the instrument's own clause is Rules s 13A. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13A","instrument_clause":"Rules s 13A","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13a/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13B","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"A provider whose registration covers a class assessed by certification goes through a certification audit halfway through its registration period, run by an approved quality auditor, that starts within 18 months of the period beginning (or later if the Commissioner allows), covering the governance standards in Part 3 of the Core module, any standard that had required a corrective action plan, and any standard the Commissioner names; the report reaches the Commissioner as quickly as it can. It does not apply to early childhood providers who are individuals or partnerships, to SDA-only providers, or to transitioned providers.","evidence":["Mid-term audit engagement letter and start date within 18 months of registration start","Mid-term audit report and evidence it was given to the Commission"],"common_gaps":["Mid-term audit booked too late to start within 18 months","Previous corrective actions not re-tested"],"reviewer_question":"Show me mid-term audit engagement letter and start date within 18 months of registration start, and tell me who owns it and when it was last reviewed.","answer":"For s13B Mid-term certification audit within 18 months, the evidence to bring is: Mid-term audit engagement letter and start date within 18 months of registration start; Mid-term audit report and evidence it was given to the Commission. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13B","instrument_clause":"Rules s 13B","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13b/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13BA","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"Where a certification-assessed provider goes through a major change to its organisation or governance because ownership changes for the provider, or for a business it runs, and in the next three months it has no mid-term audit underway and its registration does not end, it goes through a certification audit that starts within 3 months of the change (or later if the Commissioner allows), against the Part 3 Core module standards and any standard that had a corrective action plan; the auditor reports to the Commissioner within 28 days of finishing it. This applies to changes of ownership from 1 July 2026.","evidence":["Change of ownership audit engagement starting within 3 months of completion","Audit report and auditor's submission to the Commission within 28 days"],"common_gaps":["Acquirer assumes the vendor's audit cycle continues unchanged","Audit not scheduled after a share sale"],"reviewer_question":"Show me change of ownership audit engagement starting within 3 months of completion, and tell me who owns it and when it was last reviewed.","answer":"For s13BA Change of ownership audit within 3 months (from 1 July, the evidence to bring is: Change of ownership audit engagement starting within 3 months of completion; Audit report and auditor's submission to the Commission within 28 days. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13BA","instrument_clause":"Rules s 13BA","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13ba/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13C","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"A provider registered for high intensity daily personal activities may provide a support listed in Schedule 2 (complex bowel care, enteral feeding, severe dysphagia management, tracheostomy, urinary catheter, ventilator, subcutaneous injections, complex wound management) only if that support is set out in its certificate of registration.","evidence":["Certificate of registration listing each high intensity support","Participant register showing only listed supports are delivered"],"common_gaps":["New participant with a tracheostomy accepted before the support was added to the certificate","Certificate not varied after a module audit"],"reviewer_question":"Show me certificate of registration listing each high intensity support, and tell me who owns it and when it was last reviewed.","answer":"For s13C Provide only the high intensity supports listed on the certificate, the evidence to bring is: Certificate of registration listing each high intensity support. It sits under Conditions of registration (Rules Part 4, Act ss 73F to 73J) and the instrument's own clause is Rules s 13C. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13C","instrument_clause":"Rules s 13C","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13c/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13D-2","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"A registered NDIS digital platform provider may not let anyone hold out on the platform that they can deliver supports under a participant's plan unless that person has shown that they (if an individual) and every individual they employ or engage to deliver the supports hold a current NDIS worker screening clearance, and the provider does not know of a clearance that has ended. This applies from 1 January 2027.","evidence":["Onboarding workflow requiring clearance evidence for each provider and each of its workers before listing","Periodic re-verification of clearances against the NDIS worker screening database","Delisting records when a clearance ends"],"common_gaps":["Clearance collected for the business owner but not for its workers","No process to delist on notice of an exclusion"],"reviewer_question":"Show me onboarding workflow requiring clearance evidence for each provider and each of its workers before listing, and tell me who owns it and when it was last reviewed.","answer":"For s13D-2 to (4) Digital platforms: only screened people may offer supports, the evidence to bring is: Onboarding workflow requiring clearance evidence for each provider and each of its workers before listing; Periodic re-verification of clearances against the NDIS worker screening database. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13D-2","instrument_clause":"Rules s 13D(2) to (4)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13d-2/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s13D-5","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"The platform provider checks, and shows on the platform, for each person offering supports and for each person they engage: whether an NDIS banning order applies; whether a banning order under the Aged Care Act 2024 or the former Aged Care Quality and Safety Commission Act 2018 applies; that the credentials or qualifications shown on the platform are actually held; for individuals, that a worker screening clearance is held; and plain information on how checks of credentials are done. This applies from 1 January 2027.","evidence":["Profile pages showing banning order status, verified credentials and clearance status","Check logs against the NDIS Provider Register and aged care banning order register","Published description of the credential verification process"],"common_gaps":["Credentials displayed as self-declared without checking","Aged care banning orders not checked"],"reviewer_question":"Show me profile pages showing banning order status, verified credentials and clearance status, and tell me who owns it and when it was last reviewed.","answer":"For s13D-5 and (6) Digital platforms: check and display banning orders, credentials, the evidence to bring is: Profile pages showing banning order status, verified credentials and clearance status; Check logs against the NDIS Provider Register and aged care banning order register. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s13D-5","instrument_clause":"Rules s 13D(5) and (6)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s13d-5/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s20-22","domain":"Becoming registered (Rules Part 3, Act ss 73C to 73E)","requirement":"To be registered for a class of supports, the applicant is assessed by an approved quality auditor, by certification or verification as the s 20(3) table specifies, as meeting each applicable standard, plus Module 2A by certification where regulated restrictive practices are or may be used; to remain registered it keeps complying with those standards (s 20(1) and (2)). Individuals and partnerships providing early childhood supports are assessed against Core clause 7 and Module 3 (s 20(4) and (5)); Commonwealth, State, Territory and local government providers are certified against the whole Core module for any class (s 22). Certification satisfies a verification requirement (s 23), and auditors apply the quality indicators (s 24).","evidence":["Scope of audit document mapping each registered class to its modules and assessment method","Certification or verification audit reports and certificates from an approved quality auditor","Corrective action plans and close-out evidence for any nonconformity"],"common_gaps":["Registered classes added without the matching supplementary module audited","Module 2A not audited although restrictive practices are in use","Corrective actions left open past their due date"],"reviewer_question":"Show me scope of audit document mapping each registered class to its modules and assessment method, and tell me who owns it and when it was last reviewed.","answer":"For s20-22 20 and 22 Be audited against the applicable modules, the evidence to bring is: Scope of audit document mapping each registered class to its modules and assessment method; Certification or verification audit reports and certificates from an approved quality auditor. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s20-22","instrument_clause":"Rules ss 20 and 22","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s20-22/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s7-4","domain":"When registration is mandatory (Rules Part 2, Act s 73B)","requirement":"A person gives assistance with supported independent living when the participant needs another person constantly at hand, or immediately available, for all or a large part of each day; the assistance comes as a package that helps with or supervises daily tasks so the participant can live as autonomously as possible at home and reach the community; and that person runs the package and the supports under it. Such a person must be registered for that class (class 0138). Transitional rules (s 32(2) and (3)): a registered provider already delivering SIL keeps going until the Commissioner varies its registration, and in the meantime, if registered for item 15 (daily life tasks in a shared or group living arrangement), it complies with Module 5A; an unregistered provider already delivering SIL before 1 July 2026 may keep going only if it applies to register before 1 October 2026, until that application is decided, and otherwise must stop from 1 October 2026; a new entrant must be registered before starting.","evidence":["Registration application or varied certificate adding the SIL class, with its date","For existing unregistered SIL providers, proof of an application lodged before 1 October 2026","Assessment of each participant's package against the s 7(5) test (constant support, package, provider manages it)"],"common_gaps":["Providers repackaging SIL as separate hourly supports to avoid the definition","No application lodged by 1 October 2026 but supports continuing","Module 5A not implemented after the registration variation"],"reviewer_question":"Show me registration application or varied certificate adding the SIL class, with its date, and tell me who owns it and when it was last reviewed.","answer":"For s7-4 and (5) and s 32 Assistance with supported independent living, the evidence to bring is: Registration application or varied certificate adding the SIL class, with its date; For existing unregistered SIL providers, proof of an application lodged before 1 October 2026. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s7-4","instrument_clause":"Rules s 7(4) and (5) and s 32","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s7-4/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s7-6","domain":"When registration is mandatory (Rules Part 2, Act s 73B)","requirement":"An NDIS digital platform means an online application, website or system run mainly to make it easier to deliver supports under participants' plans, where the operator stands between participants and the people delivering supports and the operator, a related entity or a contracted payment processor asks for and processes NDIS amounts as payment through it (s 5A). Giving an NDIS digital platform service (class 0137) needs registration and certification against the Core module. Transitional rules as for SIL: an existing unregistered platform may keep going only if it applies before 1 October 2026; the s 13D platform conditions apply from 1 January 2027 (s 32(5)).","evidence":["Assessment of whether the platform meets the s 5A definition (intermediary role, payment processing by operator, associate or contractor)","Registration application or certificate listing the NDIS digital platform service class","Core module certification audit report"],"common_gaps":["Payment processing moved to a contractor in the belief that this avoids the definition","Platform continuing after 1 October 2026 without an application"],"reviewer_question":"Show me assessment of whether the platform meets the s 5A definition (intermediary role, payment processing by operator, associate or contractor), and tell me who owns it and when it was last reviewed.","answer":"For s7-6 Rules s 5A, s 7(6) and s 32(4) NDIS digital, the evidence to bring is: Assessment of whether the platform meets the s 5A definition (intermediary role, payment processing by operator, associate or contractor). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s7-6","instrument_clause":"Rules s 5A, s 7(6) and s 32(4)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s7-6/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73B-7","domain":"When registration is mandatory (Rules Part 2, Act s 73B)","requirement":"A person must not deliver a support under a participant's plan where the NDIS rules require registration for it and the person is not registered (s 73B(2)), nor hold themselves out as able to deliver such a support (s 73B(3)). Rules s 7 requires registration for: specialist disability accommodation (s 7(1)); any class of supports where a regulated restrictive practice is needed now or on an interim or ongoing basis, or is likely to be (s 7(2)); specialist behaviour support that involves a behaviour support assessment or the writing of a behaviour support plan (s 7(3)); assistance with supported independent living (s 7(4) and (5)); and NDIS digital platform services (s 7(6)). Separately, supports to a participant whose funding is managed by the Agency may be given only by a registered provider (Act ss 32D(7) and 33(6)). Breaking this is a fault-based offence (up to 2 years in prison or 120 penalty units), a strict liability offence, and a civil penalty (up to 10,000 penalty units for a serious breach by an NDIS provider).","evidence":["Certificate of registration listing every class of support delivered, checked against the service catalogue","Register of participants whose supports involve regulated restrictive practices, with the provider's registration class for each","Review of website, brochures and platform listings confirming no claim to deliver registration-only supports without registration","Plan management type checked for each participant (Agency-managed participants served only while registered)"],"common_gaps":["Unregistered provider delivering supports where restrictive practices are in use","Marketing that implies SIL or SDA capability without registration","Serving Agency-managed participants after registration lapsed"],"reviewer_question":"Show me certificate of registration listing every class of support delivered, checked against the service catalogue, and tell me who owns it and when it was last reviewed.","answer":"For s73B-7 and Rules s 7 Do not provide, or hold out, the evidence to bring is: Certificate of registration listing every class of support delivered, checked against the service catalogue; Register of participants whose supports involve regulated restrictive practices, with the provider's registration class for each. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73B-7","instrument_clause":"s 73B and Rules s 7","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73b-7/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73C-73D","domain":"Becoming registered (Rules Part 3, Act ss 73C to 73E)","requirement":"An application for registration (or to vary it, s 73M) is made in writing in the Commissioner's approved form with the information and documents required, and further information is supplied within the period in any notice (at least 14 days). A person must not give information or a document in or connected with an application knowing it is false or misleading in a material particular (s 73D; civil penalty up to 10,000 penalty units for a serious contravention by an NDIS provider, otherwise 120; Criminal Code Part 7.4 offences also apply). A misleading application is also a ground to suspend or revoke registration (ss 73N, 73P).","evidence":["Copy of the lodged application and supporting documents with sign-off by an authorised officer","Evidence file supporting each statement (key personnel declarations, policies, insurance)","Responses to Commissioner requests for further information with dates"],"common_gaps":["Key personnel omitted from the application","Policies submitted that the provider does not actually operate"],"reviewer_question":"Show me copy of the lodged application and supporting documents with sign-off by an authorised officer, and tell me who owns it and when it was last reviewed.","answer":"For s73C-73D 73C and 73D Apply in the approved form and give, the evidence to bring is: Copy of the lodged application and supporting documents with sign-off by an authorised officer; Evidence file supporting each statement (key personnel declarations, policies, insurance). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73C-73D","instrument_clause":"ss 73C and 73D","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73c-73d/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73F-73J","domain":"Conditions of registration (Rules Part 4, Act ss 73F to 73J)","requirement":"Registration is subject to the conditions in s 73F(2), any conditions the Commissioner imposes on the certificate (s 73G, for example audit type and timing or limits on supports) and conditions in the NDIS rules (s 73H, Rules Part 4). The statutory conditions are: comply with applicable Commonwealth, State and Territory law; the NDIS Code of Conduct; the applicable NDIS Practice Standards; record-keeping rules under s 73Q; the complaints system under s 73W and complaints rules under s 73X; the incident management system under s 73Y and reportable incident rules under s 73Z; and give the Commissioner information or documents on request within the period stated (at least 14 days, shorter where there is a risk of serious harm). Breaching a condition is a civil penalty provision (s 73J: up to 10,000 penalty units for a serious contravention, otherwise 250).","evidence":["Compliance register listing every statutory, Commissioner-imposed and rule-based condition with an owner","Certificate of registration with its conditions","Log of Commissioner information requests and responses within the stated period"],"common_gaps":["Conditions imposed on the certificate not known to operational managers","Information requests answered late or incompletely"],"reviewer_question":"Show me compliance register listing every statutory, Commissioner-imposed and rule-based condition with an owner, and tell me who owns it and when it was last reviewed.","answer":"For s73F-73J 73F, 73G, 73H and 73J Comply with every condition, the evidence to bring is: Compliance register listing every statutory, Commissioner-imposed and rule-based condition with an owner; Certificate of registration with its conditions. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73F-73J","instrument_clause":"ss 73F, 73G, 73H and 73J","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73f-73j/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73K","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"Registration continues past its expiry date only if the provider applies for registration under s 73C within the 6 months before the day it would cease; it then continues until the Commissioner decides the application. A provider that misses the window loses registration on the expiry date.","evidence":["Renewal application lodged within 6 months of expiry, with the portal submission date","Audit booked in time for the renewal assessment"],"common_gaps":["Renewal lodged after expiry","Renewal audit not completed so the application stalls"],"reviewer_question":"Show me renewal application lodged within 6 months of expiry, with the portal submission date, and tell me who owns it and when it was last reviewed.","answer":"For s73K Apply for renewal within 6 months before registration expires, the evidence to bring is: Renewal application lodged within 6 months of expiry, with the portal submission date; Audit booked in time for the renewal assessment. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73K","instrument_clause":"s 73K","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73k/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73Q-73R","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"A registered provider keeps records of the kind, for the period and in the form the NDIS rules prescribe (s 73Q; for example Part 3 of the worker screening rules and the incident, complaints and restrictive practice rules), and a former registered provider keeps them for 3 years after ceasing to be registered (s 73R, civil penalty 60 penalty units). From 27 August 2026 every NDIS provider keeps records of a prescribed kind relating to claims for NDIS amounts and the supports claimed for, for 7 years from the claim or any shorter period the rules prescribe (s 45B, civil penalty 120 penalty units).","evidence":["Records retention schedule mapping each NDIS rule to the record kind and period","Archive arrangements for records if the business closes or registration ends","Claim records (service agreements, delivery notes, invoices) retained for 7 years"],"common_gaps":["Records destroyed on closure of the business","Delivery records not linked to claims"],"reviewer_question":"Show me records retention schedule mapping each NDIS rule to the record kind and period, and tell me who owns it and when it was last reviewed.","answer":"For s73Q-73R 73Q and 73R and s 45B Keep prescribed records, including, the evidence to bring is: Records retention schedule mapping each NDIS rule to the record kind and period; Archive arrangements for records if the business closes or registration ends. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73Q-73R","instrument_clause":"ss 73Q and 73R and s 45B","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73q-73r/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73W","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"A registered provider implements and maintains a complaints management and resolution system that is appropriate to its size and the classes of supports it provides, acknowledges the role of advocates, including independent advocates, and other representatives, cooperates with and facilitates their involvement for people who want independent support in the process, and meets the NDIS (Complaints Management and Resolution) Rules 2018.","evidence":["Complaints policy and procedure recognising advocates and representatives","Complaints register with outcomes","Records of advocate involvement facilitated at the complainant's request"],"common_gaps":["Advocates refused access to complaint meetings","Complaints system not scaled to multi-site operations"],"reviewer_question":"Show me complaints policy and procedure recognising advocates and representatives, and tell me who owns it and when it was last reviewed.","answer":"For s73W Implement and maintain a complaints management and resolution system, the evidence to bring is: Complaints policy and procedure recognising advocates and representatives. It sits under Registered provider duties in the NDIS Act (ss 73K to 73ZNA) and the instrument's own clause is s 73W. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73W","instrument_clause":"s 73W","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73w/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73Y-73Z","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"A registered provider implements and maintains an incident management system appropriate to its size and supports and meeting the NDIS (Incident Management and Reportable Incidents) Rules 2018, and notifies and manages reportable incidents as those rules prescribe. Reportable incidents are the death of, serious injury to, abuse or neglect of, unlawful sexual or physical contact with or assault of a person with disability, sexual misconduct against or in the presence of them (including grooming), and use of a restrictive practice other than in accordance with a State or Territory authorisation. The Commissioner may require the provider to inform people of their right to an advocate, and to fund an independent investigation and give the report to the Commissioner.","evidence":["Incident management system documents and incident register","Reportable incident notifications with timestamps against the rule timeframes","Independent investigation reports where required by the Commissioner"],"common_gaps":["Unauthorised restrictive practices not recognised as reportable","Late notifications"],"reviewer_question":"Show me incident management system documents and incident register, and tell me who owns it and when it was last reviewed.","answer":"For s73Y-73Z 73Y and 73Z Incident management system and reportable incident notification, the evidence to bring is: Incident management system documents and incident register. It sits under Registered provider duties in the NDIS Act (ss 73K to 73ZNA) and the instrument's own clause is ss 73Y and 73Z. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73Y-73Z","instrument_clause":"ss 73Y and 73Z","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73y-73z/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73ZBA-73ZC","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"Workers, contractors, participants, nominees, families, carers and advocates who report a suspected contravention of the NDIS Act to the Commissioner, the Agency or the provider's key personnel or partners on reasonable grounds are protected (s 73ZA). No one may disclose the discloser's identity or information likely to identify them except as s 73ZBA(2) authorises (Commissioner, Agency, police, legal advice, consent, serious threat to safety, courts, complaint handling) (civil penalty 30 penalty units), and no one may cause or threaten detriment because of a protected disclosure (s 73ZC; civil penalty up to 10,000 penalty units for a serious contravention by an NDIS provider, otherwise 500), with a right to compensation (s 73ZD).","evidence":["Whistleblower policy covering who is protected, recipients, confidentiality and anti-victimisation","Restricted-access register of protected disclosures","Training for key personnel who may receive disclosures"],"common_gaps":["Discloser identity shared with the manager being complained about","Roster cuts or contract termination after a worker reports to the Commission"],"reviewer_question":"Show me whistleblower policy covering who is protected, recipients, confidentiality and anti-victimisation, and tell me who owns it and when it was last reviewed.","answer":"For s73ZBA-73ZC 73ZBA and 73ZC Protect disclosers: keep identity confidential and prohibit, the evidence to bring is: Whistleblower policy covering who is protected, recipients, confidentiality and anti-victimisation; Restricted-access register of protected disclosures. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73ZBA-73ZC","instrument_clause":"ss 73ZBA and 73ZC","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73zba-73zc/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s73ZNA","domain":"Registered provider duties in the NDIS Act (ss 73K to 73ZNA)","requirement":"A person against whom a banning order is made must not breach it or its conditions (fault-based offence up to 5 years' imprisonment or 300 penalty units, strict liability offence and civil penalty). Providers check the NDIS Provider Register's banning order list before engaging workers, key personnel and contractors, since employing a banned person in breach of an order and failing the Code of Conduct and screening duties exposes the provider; approved quality auditors can be required not to engage banned persons (s 73U(5A)). Since 9 April 2026 banning orders can also be made against applicants for registration, approved quality auditors and the other persons listed in s 73ZN(2C) (Integrity and Safeguarding Act 2026).","evidence":["Banning order register check recorded for every new worker, key person and contractor","Periodic re-check of the existing workforce against the register"],"common_gaps":["Checks only at hiring, never repeated","Contractors and consultants not checked"],"reviewer_question":"Show me banning order register check recorded for every new worker, key person and contractor, and tell me who owns it and when it was last reviewed.","answer":"For s73ZNA and s 73U(5A) Comply with banning orders and do not, the evidence to bring is: Banning order register check recorded for every new worker, key person and contractor; Periodic re-check of the existing workforce against the register. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s73ZNA","instrument_clause":"s 73ZNA and s 73U(5A)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s73zna/"},{"framework":"ndisreg","framework_name":"Australia NDIS Provider Registration Rules 2018","clause":"s9-10","domain":"Becoming registered (Rules Part 3, Act ss 73C to 73E)","requirement":"The Commissioner registers only an applicant who is suitable, and whose key personnel are suitable, having regard to prior registration, any banning order, convictions for indictable offences (subject to the spent convictions scheme), insolvency or Chapter 5 administration, adverse findings or enforcement action by government regulators (including disability, aged care and child regulators, ASIC, ACNC, ACCC, APRA, the Australian Crime Commission, AUSTRAC and WHS regulators), findings or pending proceedings about fraud, misrepresentation or dishonesty, and disqualification from managing corporations. Suitability must continue: loss of it is a ground to suspend or revoke (ss 73N(1)(d) and (e), 73P(1)(d) and (e)). The provider therefore screens its key personnel against these matters before appointment and keeps the declarations current.","evidence":["Key personnel register with suitability declarations covering each s 10(2) matter","Checks of the NDIS banning order register, ASIC banned and disqualified register and insolvency index for each key person","Board procedure for assessing suitability before a new key personnel appointment"],"common_gaps":["New directors appointed without suitability checks","Declarations collected once at initial registration and never refreshed"],"reviewer_question":"Show me key personnel register with suitability declarations covering each s 10(2) matter, and tell me who owns it and when it was last reviewed.","answer":"For s9-10 9 and 10 Provider and key personnel suitability maintained, the evidence to bring is: Key personnel register with suitability declarations covering each s 10(2) matter; Checks of the NDIS banning order register, ASIC banned and disqualified register and insolvency index for each key person. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s9-10","instrument_clause":"Rules ss 9 and 10","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018","instrument":"NDIS (Provider Registration and Practice Standards) Rules 2018"},"page":"/standards/ndisreg/s9-10/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-a","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"When supports or services go to a person with disability, every provider, key person and worker respects the person's rights to express themselves, to self-determination and to make decisions, in line with the laws and conventions that apply (the UN Convention on the Rights of Persons with Disabilities among them). The Commission's guidance reads this as supporting people to make their own decisions, communicating in a form and language they understand so they can make their will and preferences known, and taking account of their values and beliefs, including culture, faith, gender identity, sexuality and age.","evidence":["Code of Conduct policy adopted by the provider and acknowledged by each worker and key person","Participant records showing choices and preferences recorded in the person's own words and acted on","Communication plans or accessible-format materials (Easy Read, interpreter bookings, AAC use) for participants who need them","Training completion records for the NDIS Worker Orientation Module and supported decision-making training"],"common_gaps":["Decisions made for participants by staff or family without recording the participant's own wishes","Information given only in standard English print to participants who need another format","Unregistered providers and sole traders unaware that the Code binds them"],"reviewer_question":"Show me code of Conduct policy adopted by the provider and acknowledged by each worker and key person, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-a Respect rights to freedom of expression, self-determination and decision-making, the evidence to bring is: Code of Conduct policy adopted by the provider and acknowledged by each worker and key person; Participant records showing choices and preferences recorded in the person's own words and acted on. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-a","instrument_clause":"s 6(1)(a)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-a/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-b","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Every Code-covered person respects the privacy of people with disability: personal information is collected, used, disclosed and stored consistently with Commonwealth and State or Territory privacy law, and supports are delivered in a dignified way that protects personal privacy (for example during personal care, and in how photographs, social media and conversations about participants are handled).","evidence":["Privacy policy and collection notice given to participants, with consent records for collection and disclosure","Worker social media and confidentiality rules signed by each worker","Access log or permission settings for participant files in the client management system","Privacy complaint and breach register"],"common_gaps":["Photographs of participants posted by workers without consent","Participant details discussed in group chats or in front of other clients","Small providers assume the Privacy Act small business exemption excuses them, although health information and the Code still apply"],"reviewer_question":"Show me privacy policy and collection notice given to participants, with consent records for collection and disclosure, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-b Respect the privacy of people with disability, the evidence to bring is: Privacy policy and collection notice given to participants, with consent records for collection and disclosure; Worker social media and confidentiality rules signed by each worker. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-b","instrument_clause":"s 6(1)(b)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-b/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-c","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers delivers supports and services safely and competently, with care and skill. The provider makes sure workers have the training, competence and qualifications for the supports delivered, services follow relevant professional codes, work health and safety requirements are met, records are accurate and kept securely, and appropriate insurance is held; a worker works within their competence and raises gaps in training.","evidence":["Position descriptions stating required qualifications and competencies for each support type","Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling)","Current insurance certificates (public liability, professional indemnity, workers compensation)","Shift notes or case notes completed contemporaneously for each support delivered"],"common_gaps":["Workers rostered to supports they are not trained for (for example PEG feeding or medication)","No record of qualification checks for contractors or sole-trader subcontractors","Progress notes written days later or copied between shifts"],"reviewer_question":"Show me position descriptions stating required qualifications and competencies for each support type, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-c Provide supports and services safely and competently, with care, the evidence to bring is: Position descriptions stating required qualifications and competencies for each support type; Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-c","instrument_clause":"s 6(1)(c)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-c/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-d","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Every Code-covered person acts with integrity, honesty and transparency: recommending and providing only supports that suit the participant's needs, declaring and avoiding real or perceived conflicts of interest, and not engaging in or promoting sharp practices such as pressure selling, misleading claims about funding, gifts or incentives to win business, or charging for supports not delivered. The guidance applies the element to the advertising and sale of an NDIS provider business.","evidence":["Conflict of interest register covering key personnel, related entities and referral arrangements","Service agreements and invoices that match support delivery records","Marketing and social media content review record showing no misleading claims about NDIS funding","Gifts and benefits register"],"common_gaps":["Support coordinators steering participants to a related provider without disclosure","Claims for supports that shift notes do not show were delivered","Offers of gifts, vouchers or free goods to sign up participants (to be prohibited outright by s 73VA from 20 November 2026)"],"reviewer_question":"Show me conflict of interest register covering key personnel, related entities and referral arrangements, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-d Act with integrity, honesty and transparency, the evidence to bring is: Conflict of interest register covering key personnel, related entities and referral arrangements. It sits under Part 2: The NDIS Code of Conduct (section 6) and the instrument's own clause is s 6(1)(d). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-d","instrument_clause":"s 6(1)(d)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-d/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-e","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers moves promptly to raise concerns about anything that may bear on the quality and safety of the supports and services given to people with disability, and to act on them. Providers foster an environment where participants, families, advocates and workers feel safe to complain or report, operate effective complaints and incident processes, investigate and take disciplinary action, and cooperate with external investigations; workers report concerns through the provider or directly to the Commission.","evidence":["Complaints and feedback register with dates of receipt, action and outcome","Incident register and investigation reports, including disciplinary outcomes","Whistleblower or speak-up policy naming the NDIS Commission as an external avenue","Staff meeting or supervision minutes showing concerns raised and followed up"],"common_gaps":["Concerns raised verbally by workers never recorded or acted on","Participants not told they can complain to the NDIS Commission","Retaliation or roster cuts after a worker raises a concern"],"reviewer_question":"Show me complaints and feedback register with dates of receipt, action and outcome, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-e Promptly raise and act on concerns about quality and safety, the evidence to bring is: Complaints and feedback register with dates of receipt, action and outcome; Incident register and investigation reports, including disciplinary outcomes. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-e","instrument_clause":"s 6(1)(e)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-e/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-f","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers does what is reasonably necessary to prevent violence, exploitation, neglect and abuse directed at people with disability, and to answer it when it happens. For providers this includes a stated commitment to eliminating such harm, identifying and responding to incidents and reporting them to the NDIS Commission (registered providers under the reportable incident rules) and to police or other authorities as appropriate, and reducing and eliminating restrictive practices.","evidence":["Safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation","Reportable incident notifications to the NDIS Commission with timestamps, and police report references where relevant","Training records on recognising abuse and neglect for every worker","Restrictive practice register and behaviour support plans where restrictive practices are used"],"common_gaps":["Financial exploitation by workers (borrowing money, using participant cards) not recognised as abuse","Incidents handled internally without notifying the Commission or police","Unauthorised restrictive practices such as locked doors treated as routine"],"reviewer_question":"Show me safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-f Prevent and respond to violence, exploitation, neglect and abuse, the evidence to bring is: Safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation; Reportable incident notifications to the NDIS Commission with timestamps, and police report references where relevant. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-f","instrument_clause":"s 6(1)(f)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-f/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-g","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers does what is reasonably necessary to prevent sexual misconduct and to answer it when it happens, which the guidance reads broadly (any act, gesture or comment of a sexual nature directed at or made in the presence of a person with disability, including grooming). Providers set clear boundaries for worker behaviour, screen and supervise, and operate effective processes for receiving, responding to and reporting allegations.","evidence":["Professional boundaries policy defining sexual misconduct and grooming, signed by each worker","Allegation response procedure with reporting to police and the NDIS Commission","Records of each allegation, immediate safety actions taken and investigation outcome","Supervision arrangements for one-to-one supports in private settings"],"common_gaps":["Boundary breaches (personal messaging, gifts, meeting participants outside work) not treated as warning signs","Allegations investigated by the accused worker's line manager alone","Participants not told how to report sexual misconduct safely"],"reviewer_question":"Show me professional boundaries policy defining sexual misconduct and grooming, signed by each worker, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-g Prevent and respond to sexual misconduct, the evidence to bring is: Professional boundaries policy defining sexual misconduct and grooming, signed by each worker. It sits under Part 2: The NDIS Code of Conduct (section 6) and the instrument's own clause is s 6(1)(g). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-g","instrument_clause":"s 6(1)(g)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-g/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-2","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Without a reasonable justification, a person the Code covers must not state (s 6(2)(a)) or charge (s 6(2)(b)) a higher price for goods supplied to a participant than it states or charges for the same goods, or goods that are substantially the same, to someone who is not a participant. Added from 19 December 2023. The prohibition covers goods, not services; a provider that relies on a reasonable justification for a difference should be able to show what it was.","evidence":["Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product","Written justification for any price difference (extra delivery, fitting or assessment work) kept with the quote or invoice","Review of website and quote templates confirming no NDIS-only price tiers"],"common_gaps":["Quotes that ask whether the customer is an NDIS participant and then add a loading","Price differences justified after the event rather than documented at the time","Online stores showing a higher price when an NDIS number is entered"],"reviewer_question":"Show me price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product, and tell me who owns it and when it was last reviewed.","answer":"For s6-2 No higher price for goods supplied to NDIS participants without, the evidence to bring is: Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-2","instrument_clause":"s 6(2)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-2/"}]}