{"licence":"Free to reuse with attribution. The requirement statements here are The Art of Service wording of each clause of the Australian care-quality frameworks named, cited to the clause they come from, not the instrument verbatim. Reuse under Creative Commons Attribution 4.0 International.","generated":"2026-10-15","framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","counts":{"acs":66},"total":66,"frameworks":{"ndis":{"key":"ndis","name":"Australia NDIS Practice Standards and Quality Indicators","short":"NDIS Practice Standards","slug":"australia-ndis-practice-standards-and-quality-indicators","count":334,"page":"/standards/ndis/","endpoint":"/api/standards/ndis.json"},"acs":{"key":"acs","name":"Aged Care Quality Standards (Australia)","short":"Aged Care Quality Standards","slug":"aged-care-quality-standards-australia","count":66,"page":"/standards/acs/","endpoint":"/api/standards/acs.json"},"ndisreg":{"key":"ndisreg","name":"Australia NDIS Provider Registration Rules 2018","short":"NDIS Provider Registration Rules","slug":"australia-ndis-provider-registration-rules-2018","count":21,"page":"/standards/ndisreg/","endpoint":"/api/standards/ndisreg.json"},"ndisconduct":{"key":"ndisconduct","name":"Australia NDIS Code of Conduct Rules 2018","short":"NDIS Code of Conduct","slug":"australia-ndis-code-of-conduct-rules-2018","count":8,"page":"/standards/ndisconduct/","endpoint":"/api/standards/ndisconduct.json"}},"controls":[{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.1","domain":"Standard 1 - The individual","requirement":"The provider is accountable for putting each person's wellbeing, safety and health, and the quality of the life they lead, first in the funded aged care it delivers.","evidence":["Policies and decision records showing safety, health, wellbeing and quality of life weighed first","Interviews with individuals and workers on how decisions are made","Board or management papers where individual wellbeing drove service decisions"],"common_gaps":["Rostering or cost decisions override documented individual wellbeing","Workers cannot describe how wellbeing shapes daily decisions"],"reviewer_question":"Show me policies and decision records showing safety, health, wellbeing and quality of life weighed first, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.1 Safety, health, wellbeing and quality of life as the primary, the evidence to bring is: Policies and decision records showing safety, health, wellbeing and quality of life weighed first. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.1","instrument_clause":"15-10(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.10","domain":"Standard 1 - The individual","requirement":"The provider helps each person understand their agreements, fees and invoices so they can decide about them with the facts in front of them.","evidence":["Fee schedules and invoices in clear language","Records of consent to fee changes before they apply","Overcharging corrections and refunds log"],"common_gaps":["Fee changes applied without prior consent","Invoices individuals cannot understand"],"reviewer_question":"Show me fee schedules and invoices in clear language, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.10 Informed decisions about agreements, fees and invoices, the evidence to bring is: Fee schedules and invoices in clear language; Records of consent to fee changes before they apply. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.10","instrument_clause":"15-10(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.2","domain":"Standard 1 - The individual","requirement":"The provider understands and values each person as an individual, including who they are, their culture, what they can do, their diversity, what they believe and what they have lived through.","evidence":["Assessment records capturing background, culture, beliefs and life history","Record of asking whether the individual identifies as Aboriginal or Torres Strait Islander","Diversity and inclusion strategy and improvement actions"],"common_gaps":["Life history collected but not used","Identity or cultural needs of diverse groups not recorded"],"reviewer_question":"Show me assessment records capturing background, culture, beliefs and life history, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.2 Understanding and valuing each individual, the evidence to bring is: Assessment records capturing background, culture, beliefs and life history. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.2","instrument_clause":"15-10(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.3","domain":"Standard 1 - The individual","requirement":"The provider develops funded aged care with the person and shapes it to them, taking account of their needs, goals and preferences.","evidence":["Care and services plans showing the individual's own goals and preferences","Evidence of co-design with individuals","Service changes made at the individual's request"],"common_gaps":["Standard service packages applied regardless of goals","Plans written without the individual"],"reviewer_question":"Show me care and services plans showing the individual's own goals and preferences, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.3 Services developed with, and tailored to, individuals, the evidence to bring is: Care and services plans showing the individual's own goals and preferences; Evidence of co-design with individuals. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.3","instrument_clause":"15-10(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.4","domain":"Standard 1 - The individual","requirement":"Funded aged care is delivered free of every form of discrimination, abuse and neglect, treats each person with dignity and respect, and protects their personal privacy.","evidence":["System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination","Incident and complaint records on dignity and privacy","Observation of intimate care given privately and by choice"],"common_gaps":["No process to recognise abuse beyond reportable incidents","Personal care given without privacy or choice of timing"],"reviewer_question":"Show me system to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.4 Services free from discrimination, abuse and neglect, with dignity, respect, the evidence to bring is: System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.4","instrument_clause":"15-10(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.5","domain":"Standard 1 - The individual","requirement":"The provider understands the rights each person holds under the Statement of Rights and keeps its practices consistent with that statement.","evidence":["Statement of Rights training for workers","Practices or procedures mapping services to each right","Records of rights-related complaints and responses"],"common_gaps":["Statement of Rights displayed but not reflected in procedures","Workers unaware of the rights"],"reviewer_question":"Show me statement of Rights training for workers, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.5 Understanding the Statement of Rights and acting compatibly with it, the evidence to bring is: Statement of Rights training for workers; Practices or procedures mapping services to each right. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.5","instrument_clause":"15-10(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.6","domain":"Standard 1 - The individual","requirement":"The provider supports each person to exercise choice and to decide about their funded aged care, and gives that support whenever the person wants or needs it.","evidence":["Decision support process identifying who needs support","Records involving supporters and advocates","Evidence substitute decision-makers are used only after supported options"],"common_gaps":["Substitute decision-maker consulted by default","Individual's own choices not recorded"],"reviewer_question":"Show me decision support process identifying who needs support, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.6 Choice and decision-making, with support when wanted or needed, the evidence to bring is: Decision support process identifying who needs support; Records involving supporters and advocates. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.6","instrument_clause":"15-10(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.7","domain":"Standard 1 - The individual","requirement":"The provider gives each person information about their funded aged care that is timely, accurate, tailored and enough, in a form the person understands.","evidence":["Information materials in plain language and accessible formats","Interpreter and communication aid records","Informed consent records"],"common_gaps":["Information given only in English print","Information out of date after service changes"],"reviewer_question":"Show me information materials in plain language and accessible formats, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.7 Timely, accurate, tailored and sufficient information, the evidence to bring is: Information materials in plain language and accessible formats; Interpreter and communication aid records. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.7","instrument_clause":"15-10(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.8","domain":"Standard 1 - The individual","requirement":"The provider supports each person to exercise dignity of risk, so they can pursue their goals and keep their independence and quality of life.","evidence":["Dignity of risk procedure and risk discussions documented with the individual","Care plans showing agreed risk strategies","Quality of life monitoring records"],"common_gaps":["Risk-averse practice that removes choice","Risk decisions made without the individual"],"reviewer_question":"Show me dignity of risk procedure and risk discussions documented with the individual, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.8 Support for dignity of risk, the evidence to bring is: Dignity of risk procedure and risk discussions documented with the individual; Care plans showing agreed risk strategies. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.8","instrument_clause":"15-10(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-1.9","domain":"Standard 1 - The individual","requirement":"Before an agreement about funded aged care is made, the provider gives the person room to exercise autonomy, the time to weigh the agreement, and the chance to seek advice.","evidence":["Pre-agreement information packs and dated records of when given","Agreement signing dates showing time to consider","Records offering independent advice"],"common_gaps":["Agreements signed on the day of first contact","No record of advice being offered"],"reviewer_question":"Show me pre-agreement information packs and dated records of when given, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-1.9 Autonomy, time and advice before any agreement, the evidence to bring is: Pre-agreement information packs and dated records of when given; Agreement signing dates showing time to consider. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-1.9","instrument_clause":"15-10(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-1-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.1","domain":"Standard 2 - The organisation","requirement":"The provider builds meaningful, active partnerships with the people it serves, so their voice shapes organisational priorities and continuous improvement.","evidence":["Consumer advisory body terms of reference and minutes","Governing body papers showing individuals' input to strategy","Improvements traced to partnership input"],"common_gaps":["Consultation only through satisfaction surveys","Partners do not reflect the diversity of service users"],"reviewer_question":"Show me consumer advisory body terms of reference and minutes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.1 Partnering with individuals on priorities and improvement, the evidence to bring is: Consumer advisory body terms of reference and minutes; Governing body papers showing individuals' input to strategy. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.1","instrument_clause":"15-15(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.10","domain":"Standard 2 - The organisation","requirement":"The provider encourages each person and those around them to complain and give feedback about its funded aged care without any reprisal.","evidence":["Complaints information given to individuals and supporters","Access to advocates and language services","Complaints register"],"common_gaps":["Individuals unaware of how to complain or of advocacy","Complaints discouraged informally"],"reviewer_question":"Show me complaints information given to individuals and supporters, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.10 Individuals and others encouraged to complain without reprisal, the evidence to bring is: Complaints information given to individuals and supporters; Access to advocates and language services. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.10","instrument_clause":"15-15(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.11","domain":"Standard 2 - The organisation","requirement":"The provider acknowledges and openly manages every complaint and piece of feedback, and uses them to improve its funded aged care.","evidence":["Complaint acknowledgement and resolution timeframes","Open disclosure records","Complaint trend analysis reported to the governing body","Improvements traced to complaints"],"common_gaps":["Complaints resolved without acknowledging the complainant","No link between complaints data and improvement plan"],"reviewer_question":"Show me complaint acknowledgement and resolution timeframes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.11 Transparent complaint handling that feeds improvement, the evidence to bring is: Complaint acknowledgement and resolution timeframes; Open disclosure records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(11). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.11","instrument_clause":"15-15(11)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-11/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.12","domain":"Standard 2 - The organisation","requirement":"Information recorded about a person is accurate and current, and the person plus everyone in their care circle (their supporters, the registered health practitioners, the aged care workers, the allied health professionals and assistants, and others involved) can reach and understand it.","evidence":["Records management procedure","Audits of record accuracy and currency","Access arrangements for individuals, supporters and practitioners"],"common_gaps":["Records out of date or contradictory across systems","Practitioners cannot access current information"],"reviewer_question":"Show me records management procedure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.12 Accurate, current and accessible records about the individual, the evidence to bring is: Records management procedure; Audits of record accuracy and currency. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(12). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.12","instrument_clause":"15-15(12)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-12/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.13","domain":"Standard 2 - The organisation","requirement":"Information about each person is kept confidential and handled appropriately, following the informed consent they have given.","evidence":["Consent records for collection, use and disclosure","Access controls on personal records","Privacy policy and breach handling records"],"common_gaps":["Information shared with third parties without consent","Broad staff access to records"],"reviewer_question":"Show me consent records for collection, use and disclosure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.13 Confidential information managed in line with consent, the evidence to bring is: Consent records for collection, use and disclosure; Access controls on personal records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(13). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.13","instrument_clause":"15-15(13)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-13/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.14","domain":"Standard 2 - The organisation","requirement":"The provider understands its workforce needs, manages them, and plans for what lies ahead.","evidence":["Workforce strategy and plan","Rosters against care minute and registered nurse requirements","Agency usage and vacancy data","Workforce wellbeing measures"],"common_gaps":["Heavy reliance on agency staff with no plan","Care minute targets missed without action"],"reviewer_question":"Show me workforce strategy and plan, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.14 Understanding and planning workforce needs, the evidence to bring is: Workforce strategy and plan; Rosters against care minute and registered nurse requirements. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(14). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.14","instrument_clause":"15-15(14)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-14/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.15","domain":"Standard 2 - The organisation","requirement":"The people who deliver funded aged care are competent and skilled at what they do, hold the qualifications the role needs, and bring expertise and experience to quality funded aged care.","evidence":["Personnel files with screening, qualifications and experience","Competency assessments","Deployment records matching skills to roles"],"common_gaps":["Qualifications not verified","Workers deployed beyond their competence"],"reviewer_question":"Show me personnel files with screening, qualifications and experience, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.15 Skilled, qualified and experienced workers, the evidence to bring is: Personnel files with screening, qualifications and experience; Competency assessments. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(15). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.15","instrument_clause":"15-15(15)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-15/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.16","domain":"Standard 2 - The organisation","requirement":"The provider gives aged care workers the training and supervision they need to do their roles well.","evidence":["Training plan and completion records including the core competency topics","Supervision arrangements and records","Performance review records"],"common_gaps":["Training limited to induction","No supervision for new or agency workers"],"reviewer_question":"Show me training plan and completion records including the core competency topics, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.16 Training and supervision for workers, the evidence to bring is: Training plan and completion records including the core competency topics; Supervision arrangements and records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(16). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.16","instrument_clause":"15-15(16)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-16/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.17","domain":"Standard 2 - The organisation","requirement":"The provider's emergency and disaster planning takes account of, and manages, the risks that bear on the safety, health and wellbeing of the people it serves and its aged care workers.","evidence":["Emergency and disaster management plans","Exercise and test records with individuals and response partners","Communication of plans to individuals and workers"],"common_gaps":["Plans never tested","Home care clients not covered by emergency plans"],"reviewer_question":"Show me emergency and disaster management plans, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.17 Emergency and disaster planning that manages risks to people, the evidence to bring is: Emergency and disaster management plans; Exercise and test records with individuals and response partners. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(17). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.17","instrument_clause":"15-15(17)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-17/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.2","domain":"Standard 2 - The organisation","requirement":"The governing body sets a culture where quality, safety and inclusion matter, one that backs aged care workers to deliver quality funded aged care, by pursuing continuous improvement, welcoming diversity, and putting the safety, health and wellbeing of those workers first.","evidence":["Strategic and business plans addressing worker safety, health and wellbeing","Worker consultation records","Culture or engagement survey results and actions"],"common_gaps":["Worker wellbeing absent from board reporting","No consultation of workers in planning"],"reviewer_question":"Show me strategic and business plans addressing worker safety, health and wellbeing, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.2 Governing body leads a culture that supports workers, the evidence to bring is: Strategic and business plans addressing worker safety, health and wellbeing; Worker consultation records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.2","instrument_clause":"15-15(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.3","domain":"Standard 2 - The organisation","requirement":"The governing body sets a culture where quality, safety and inclusion matter, one that supports people to receive quality funded aged care, by pursuing continuous improvement, welcoming diversity, and putting the safety, health and wellbeing of those people first.","evidence":["Board minutes on individuals' safety and wellbeing","Plans for accessibility to diverse groups and people living with dementia","Continuous improvement plan"],"common_gaps":["Inclusion treated as a policy statement with no plan","Individuals' psychological safety not monitored"],"reviewer_question":"Show me board minutes on individuals' safety and wellbeing, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.3 Governing body leads a culture that supports individuals, the evidence to bring is: Board minutes on individuals' safety and wellbeing. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.3","instrument_clause":"15-15(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.4","domain":"Standard 2 - The organisation","requirement":"The governing body answers for the funded aged care delivered being of good quality, and keeps oversight of every part of the provider's operations.","evidence":["Governing body charter and delegations","Board reports covering quality, risk, incidents, complaints and Quality Indicators","Board monitoring of investment in quality priorities"],"common_gaps":["Board receives financial reports only","No oversight of subcontracted services"],"reviewer_question":"Show me governing body charter and delegations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.4 Governing body accountability and oversight of all operations, the evidence to bring is: Governing body charter and delegations; Board reports covering quality, risk, incidents, complaints and Quality Indicators. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.4","instrument_clause":"15-15(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.5","domain":"Standard 2 - The organisation","requirement":"The provider works through a quality system that enables and drives continuous improvement in the funded aged care it delivers.","evidence":["Quality system documentation with role accountabilities","Continuous improvement plan and register","Quality system reviews and reports to individuals and workers"],"common_gaps":["Improvement register not linked to complaints and incidents","Quality system never reviewed"],"reviewer_question":"Show me quality system documentation with role accountabilities, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.5 Quality system that drives continuous improvement, the evidence to bring is: Quality system documentation with role accountabilities; Continuous improvement plan and register. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.5","instrument_clause":"15-15(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.6","domain":"Standard 2 - The organisation","requirement":"The provider keeps its policies and procedures current as guidance for how aged care workers do their roles, and requires the workers to follow them.","evidence":["Policy register with review dates","Worker acknowledgement and training on policies","Audits of adherence to procedures"],"common_gaps":["Policies overdue for review","Workers unable to find or explain key procedures"],"reviewer_question":"Show me policy register with review dates, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.6 Current policies and procedures that workers follow, the evidence to bring is: Policy register with review dates; Worker acknowledgement and training on policies. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.6","instrument_clause":"15-15(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.7","domain":"Standard 2 - The organisation","requirement":"The provider works through a risk management system to spot, handle and keep reviewing the risks to the people it serves, its aged care workers and its operations.","evidence":["Risk management framework and risk registers covering individuals, workers and operations","Risk treatment plans and review records","Risk data analysis reported to governance"],"common_gaps":["Clinical and individual risks absent from the corporate risk register","Risks not reviewed after incidents"],"reviewer_question":"Show me risk management framework and risk registers covering individuals, workers and operations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.7 Risk management system for individuals, workers and operations, the evidence to bring is: Risk management framework and risk registers covering individuals, workers and operations; Risk treatment plans and review records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.7","instrument_clause":"15-15(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.8","domain":"Standard 2 - The organisation","requirement":"The provider works through an incident management system to keep people safe and to acknowledge, answer, manage well and learn from incidents.","evidence":["Incident management procedure and register including near misses","Investigation and corrective action records","Regulator notifications where required","Incident trend reports"],"common_gaps":["Near misses not recorded","Incidents closed without learning or prevention actions"],"reviewer_question":"Show me incident management procedure and register including near misses, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.8 Incident management system that safeguards and learns, the evidence to bring is: Incident management procedure and register including near misses; Investigation and corrective action records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.8","instrument_clause":"15-15(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-2.9","domain":"Standard 2 - The organisation","requirement":"The provider encourages and backs aged care workers to complain and give feedback about its funded aged care without any reprisal.","evidence":["Worker complaints and feedback procedure with no-reprisal commitment","Worker complaints register","Whistleblower policy"],"common_gaps":["Workers fear reprisal for raising concerns","Worker complaints handled informally with no record"],"reviewer_question":"Show me worker complaints and feedback procedure with no-reprisal commitment, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-2.9 Workers encouraged to complain and give feedback without reprisal, the evidence to bring is: Worker complaints and feedback procedure with no-reprisal commitment; Worker complaints register. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-2.9","instrument_clause":"15-15(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-2-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.1","domain":"Standard 3 - The care and services","requirement":"The provider works actively with the people it serves, their supporters and anyone else involved in their care, through ongoing communication, to develop and review each person's care and services plan.","evidence":["Assessment records showing individual and supporter participation","Communication logs on plan development and review"],"common_gaps":["Plans reviewed without speaking to the individual","Supporters excluded without the individual's wish"],"reviewer_question":"Show me assessment records showing individual and supporter participation, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.1 Engaging individuals and others in developing and reviewing plans, the evidence to bring is: Assessment records showing individual and supporter participation; Communication logs on plan development and review. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.1","instrument_clause":"15-20(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.2","domain":"Standard 3 - The care and services","requirement":"Each care and services plan sets out the person's current care needs, goals and preferences, and carries strategies for managing risk and for preventative care.","evidence":["Care and services plans with needs, goals, preferences and risk strategies","Preventative care strategies in plans","Advance care planning documents where chosen"],"common_gaps":["Plans list tasks without goals","Risk strategies missing for identified risks"],"reviewer_question":"Show me care and services plans with needs, goals, preferences and risk strategies, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.2 Plan content: needs, goals, preferences, risk and prevention, the evidence to bring is: Care and services plans with needs, goals, preferences and risk strategies. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.2","instrument_clause":"15-20(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.3","domain":"Standard 3 - The care and services","requirement":"The provider keeps each care and services plan under regular review, and aged care workers use the plan to guide what is delivered.","evidence":["Plan review schedule and triggered reviews","Worker access to plans at point of care","Evidence services delivered match the plan"],"common_gaps":["Plans not reviewed after a fall or hospital stay","Workers deliver care from memory rather than the plan"],"reviewer_question":"Show me plan review schedule and triggered reviews, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.3 Regular review of plans and their use by workers, the evidence to bring is: Plan review schedule and triggered reviews; Worker access to plans at point of care. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.3","instrument_clause":"15-20(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.4","domain":"Standard 3 - The care and services","requirement":"The funded aged care each person receives meets their needs, goals and preferences in care, and lifts their quality of life, their reablement and their ability to keep functioning.","evidence":["Service delivery records against plans","Reablement outcomes and referrals","Restrictive practice register and reviews","Dementia care approach"],"common_gaps":["Services delivered as tasks with no reablement focus","Restrictive practices used without last-resort justification"],"reviewer_question":"Show me service delivery records against plans, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.4 Quality services meeting needs and optimising quality of life, the evidence to bring is: Service delivery records against plans; Reablement outcomes and referrals. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.4","instrument_clause":"15-20(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.5","domain":"Standard 3 - The care and services","requirement":"Funded aged care is delivered so that it is culturally safe and culturally suited to people with particular needs and diverse backgrounds.","evidence":["Cultural safety training records","Care plans reflecting cultural needs","Feedback from diverse groups"],"common_gaps":["Cultural needs recorded but not acted on","No trauma-aware practice"],"reviewer_question":"Show me cultural safety training records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.5 Culturally safe and appropriate delivery, the evidence to bring is: Cultural safety training records; Care plans reflecting cultural needs. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.5","instrument_clause":"15-20(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.6","domain":"Standard 3 - The care and services","requirement":"Information that matters to delivering care reaches the right people effectively: the person, their supporters and others around them, the aged care workers delivering the care, and the registered health practitioners, the allied health professionals and assistants involved in their care.","evidence":["Structured handover tools and records","Communication to practitioners and supporters","Care statements for residential care"],"common_gaps":["Critical information lost at shift handover","Supporters not told of significant changes"],"reviewer_question":"Show me structured handover tools and records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.6 Effective communication of critical information, the evidence to bring is: Structured handover tools and records; Communication to practitioners and supporters. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.6","instrument_clause":"15-20(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.7","domain":"Standard 3 - The care and services","requirement":"Risks to a person, and changes or deterioration in their condition, are escalated and passed on as they should be.","evidence":["Deterioration recognition and escalation procedure","Escalation records and response times","Worker training on recognising deterioration"],"common_gaps":["Deterioration noted in progress notes but not escalated"],"reviewer_question":"Show me deterioration recognition and escalation procedure, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.7 Escalation of risk, change and deterioration, the evidence to bring is: Deterioration recognition and escalation procedure; Escalation records and response times. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.7","instrument_clause":"15-20(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-3.8","domain":"Standard 3 - The care and services","requirement":"Funded aged care is planned and coordinated, including where several health providers, registered providers, supporters and others work with the person.","evidence":["Records identifying other providers and coordination arrangements","Transition documentation","Case conference records"],"common_gaps":["No shared plan across providers","Transitions without handover information"],"reviewer_question":"Show me records identifying other providers and coordination arrangements, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-3.8 Planned and coordinated services across providers and supporters, the evidence to bring is: Records identifying other providers and coordination arrangements; Transition documentation. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-3.8","instrument_clause":"15-20(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-3-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.1","domain":"Standard 4 - The environment","requirement":"When funded aged care is delivered in a person's home, the provider supports the person to reduce the environmental risks that bear on those services.","evidence":["Home environment risk assessments","Records of risk mitigation options discussed with the individual"],"common_gaps":["Home risks noted by workers but never discussed with the individual"],"reviewer_question":"Show me home environment risk assessments, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.1 Supporting individuals to mitigate environmental risks at home, the evidence to bring is: Home environment risk assessments; Records of risk mitigation options discussed with the individual. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.1","instrument_clause":"15-25(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.2","domain":"Standard 4 - The environment","requirement":"Where services are delivered somewhere other than the person's home, the provider makes sure the person can reach funded aged care in an environment that is clean, safe and comfortable, and that lifts their sense of belonging, their interaction with others and their ability to keep functioning.","evidence":["Cleaning and maintenance schedules and records","Environmental audits including accessibility and freedom of movement","Dementia-friendly design features"],"common_gaps":["Locked areas restricting movement without justification","Maintenance backlog affecting safety"],"reviewer_question":"Show me cleaning and maintenance schedules and records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.2 Clean, safe and comfortable service environment, the evidence to bring is: Cleaning and maintenance schedules and records; Environmental audits including accessibility and freedom of movement. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.2","instrument_clause":"15-25(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.3","domain":"Standard 4 - The environment","requirement":"Equipment the provider uses to deliver funded aged care, or gives to a person, is safe and answers the person's needs.","evidence":["Equipment register with maintenance and inspection records","Assessment of equipment suitability for each individual"],"common_gaps":["Equipment not serviced","Equipment issued without suitability assessment"],"reviewer_question":"Show me equipment register with maintenance and inspection records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.3 Safe equipment that meets individuals' needs, the evidence to bring is: Equipment register with maintenance and inspection records; Assessment of equipment suitability for each individual. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.3","instrument_clause":"15-25(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.4","domain":"Standard 4 - The environment","requirement":"The provider keeps an appropriate system for infection prevention and control.","evidence":["IPC system documentation and designated IPC lead with training","Outbreak management plan","Immunisation and infection rate records","PPE stock and fit records"],"common_gaps":["No trained IPC lead","Outbreak plan not updated for novel pathogens"],"reviewer_question":"Show me iPC system documentation and designated IPC lead with training, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.4 Appropriate infection prevention and control system, the evidence to bring is: IPC system documentation and designated IPC lead with training; Outbreak management plan. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.4","instrument_clause":"15-25(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-4.5","domain":"Standard 4 - The environment","requirement":"The provider makes sure aged care workers use hygienic practice and take the right infection prevention and control precautions while delivering funded aged care.","evidence":["Hand hygiene audits","IPC training records","Observation of PPE use"],"common_gaps":["Hand hygiene audits not done","PPE used incorrectly"],"reviewer_question":"Show me hand hygiene audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-4.5 Hygienic practice and IPC precautions by workers, the evidence to bring is: Hand hygiene audits; IPC training records. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-4.5","instrument_clause":"15-25(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-4-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.1","domain":"Standard 5 - Clinical care","requirement":"The governing body makes sure the safety and quality of the clinical care given to people keeps improving, and that the provider delivers clinical care that is safe and of good quality.","evidence":["Clinical governance framework endorsed by the governing body","Clinical quality and safety reports to the board","Clinical priorities communicated to workers and individuals"],"common_gaps":["Board receives no clinical indicators","Clinical governance framework not endorsed"],"reviewer_question":"Show me clinical governance framework endorsed by the governing body, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.1 Governing body improves clinical safety and quality, the evidence to bring is: Clinical governance framework endorsed by the governing body; Clinical quality and safety reports to the board. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.1","instrument_clause":"15-30(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.10","domain":"Standard 5 - Clinical care","requirement":"The provider keeps systems and processes behind clinical care that is coordinated and multidisciplinary, delivered with each person and those around them, and matched to their needs, goals and preferences.","evidence":["Case conference records with multidisciplinary input","Referral records","After-hours and urgent care access arrangements"],"common_gaps":["Allied health input sought only after incidents","Individual's goals absent from clinical planning"],"reviewer_question":"Show me case conference records with multidisciplinary input, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.10 Systems for coordinated, multidisciplinary clinical care, the evidence to bring is: Case conference records with multidisciplinary input; Referral records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(10). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.10","instrument_clause":"15-30(10)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-10/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.11","domain":"Standard 5 - Clinical care","requirement":"The provider supports spotting a change in a person's clinical needs early and answering it early.","evidence":["Clinical monitoring charts and early warning tools","Reassessment records after change","Notifications to GPs and supporters"],"common_gaps":["Changes not triggering reassessment","Delayed GP notification"],"reviewer_question":"Show me clinical monitoring charts and early warning tools, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.11 Early identification of and response to changing clinical needs, the evidence to bring is: Clinical monitoring charts and early warning tools; Reassessment records after change. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(11). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.11","instrument_clause":"15-30(11)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-11/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.12","domain":"Standard 5 - Clinical care","requirement":"The provider spots, watches and handles the clinical risks that are high impact and high prevalence, so clinical care stays safe and of good quality and the risk of harm to people falls.","evidence":["Clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment","Quality Indicator data and trend analysis","Risk-specific procedures"],"common_gaps":["Falls and pressure injury data not analysed","Choking risks not identified at assessment"],"reviewer_question":"Show me clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.12 Managing high impact and high prevalence clinical risks, the evidence to bring is: Clinical risk register covering falls, pressure injuries, nutrition, continence, pain, oral health, mental health, swallowing and sensory impairment; Quality Indicator data and trend analysis. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.12","instrument_clause":"15-30(12)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-12/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.13","domain":"Standard 5 - Clinical care","requirement":"People living with cognitive impairment, whether acute, chronic or transient, receive comprehensive funded aged care that improves their clinical outcomes and matches their needs, goals and preferences.","evidence":["Cognitive assessments and delirium screening","Dementia care plans developed with supporters","Specialist dementia service referrals"],"common_gaps":["Delirium mistaken for dementia and untreated","Care plans not individualised for cognitive impairment"],"reviewer_question":"Show me cognitive assessments and delirium screening, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.13 Comprehensive services for people with cognitive impairment, the evidence to bring is: Cognitive assessments and delirium screening; Dementia care plans developed with supporters. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(13). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.13","instrument_clause":"15-30(13)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-13/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.14","domain":"Standard 5 - Clinical care","requirement":"The provider spots the situations and events that can shift a person's behaviour.","evidence":["Behaviour support plans identifying triggers","Records of causes investigated after behaviour change","Restrictive practice minimisation records"],"common_gaps":["Behaviours managed with medication without cause analysis"],"reviewer_question":"Show me behaviour support plans identifying triggers, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.14 Identifying situations that may change behaviour, the evidence to bring is: Behaviour support plans identifying triggers; Records of causes investigated after behaviour change. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(14). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.14","instrument_clause":"15-30(14)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-14/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.15","domain":"Standard 5 - Clinical care","requirement":"The provider hears and answers each person's needs, goals and preferences for palliative and end-of-life care, and holds their dignity through it.","evidence":["Palliative care plans and advance care planning documents","Records of end-of-life conversations","Evidence of preferred place of care honoured"],"common_gaps":["End-of-life wishes not recorded","Unwanted hospital transfers in the last days"],"reviewer_question":"Show me palliative care plans and advance care planning documents, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.15 Needs, goals and preferences for palliative and end-of-life care, the evidence to bring is: Palliative care plans and advance care planning documents; Records of end-of-life conversations. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(15). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.15","instrument_clause":"15-30(15)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-15/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.16","domain":"Standard 5 - Clinical care","requirement":"Each person's pain and symptoms are actively managed, with specialist care for palliative and end-of-life needs reachable when it is needed.","evidence":["Symptom assessment and management records","Anticipatory medicine availability","Specialist palliative care referrals"],"common_gaps":["Pain not assessed for people who cannot communicate it","Anticipatory medicines unavailable after hours"],"reviewer_question":"Show me symptom assessment and management records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.16 Active pain and symptom management with specialist access, the evidence to bring is: Symptom assessment and management records; Anticipatory medicine availability. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(16). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.16","instrument_clause":"15-30(16)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-16/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.17","domain":"Standard 5 - Clinical care","requirement":"The people around a person are kept informed and supported, including through the last days of life.","evidence":["Communication records with supporters during end-of-life care","Bereavement information given"],"common_gaps":["Families not told when an individual is dying"],"reviewer_question":"Show me communication records with supporters during end-of-life care, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.17 Supporters informed and supported, including in the last days, the evidence to bring is: Communication records with supporters during end-of-life care; Bereavement information given. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(17). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.17","instrument_clause":"15-30(17)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-17/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.2","domain":"Standard 5 - Clinical care","requirement":"The provider folds clinical governance into corporate governance, so the clinical care given is safer, of better quality, and actively managed and improved.","evidence":["Organisation chart and committee structure showing clinical governance lines","Scope of practice controls","Agreements with practitioners on roles and protocols"],"common_gaps":["Clinical governance run separately from corporate risk and quality","Workers practising outside scope"],"reviewer_question":"Show me organisation chart and committee structure showing clinical governance lines, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.2 Clinical governance integrated into corporate governance, the evidence to bring is: Organisation chart and committee structure showing clinical governance lines; Scope of practice controls. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.2","instrument_clause":"15-30(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.3","domain":"Standard 5 - Clinical care","requirement":"The provider encourages and backs people, the registered health practitioners, aged care workers and others to use antimicrobials the right way, to hold back growing resistance.","evidence":["Antimicrobial stewardship policy and prescribing audits","Education for workers and prescribers","Antimicrobial use data"],"common_gaps":["No monitoring of antibiotic prescribing","Prophylactic antibiotics without review"],"reviewer_question":"Show me antimicrobial stewardship policy and prescribing audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.3 Appropriate use of antimicrobials, the evidence to bring is: Antimicrobial stewardship policy and prescribing audits; Education for workers and prescribers. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.3","instrument_clause":"15-30(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.4","domain":"Standard 5 - Clinical care","requirement":"Infection risks are kept to a minimum, and any infection that arises is brought under control effectively.","evidence":["Aseptic technique competency records","Invasive device management records","Infection surveillance data"],"common_gaps":["Catheter care not reviewed","Infection clusters not investigated"],"reviewer_question":"Show me aseptic technique competency records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.4 Infection risks minimised and controlled in clinical care, the evidence to bring is: Aseptic technique competency records; Invasive device management records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.4","instrument_clause":"15-30(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.5","domain":"Standard 5 - Clinical care","requirement":"The provider encourages and backs people, aged care workers, allied health professionals and the registered health practitioners to use medicines so the benefit is greatest and the risk of harm is least.","evidence":["Medication management policy","Medication reviews and deprescribing records","Psychotropic medicine use monitoring"],"common_gaps":["Polypharmacy not reviewed","High-risk medicines not flagged"],"reviewer_question":"Show me medication management policy, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.5 Medicines used to maximise benefit and minimise harm, the evidence to bring is: Medication management policy; Medication reviews and deprescribing records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.5","instrument_clause":"15-30(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.6","domain":"Standard 5 - Clinical care","requirement":"No medicine is given to a person before it has been prescribed for them, and medicines are given, watched and reviewed safely and appropriately by registered health practitioners, with the person's clinical needs and their informed decisions in view.","evidence":["Medication charts with prescriptions","Administration records","Medication review records by practitioners","Swallowing and crushing assessments"],"common_gaps":["Medicines given from outdated charts","Administration outside practitioner oversight"],"reviewer_question":"Show me medication charts with prescriptions, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.6 Prescription before administration and safe administration by practitioners, the evidence to bring is: Medication charts with prescriptions; Administration records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(6). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.6","instrument_clause":"15-30(6)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-6/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.7","domain":"Standard 5 - Clinical care","requirement":"Adverse events linked to medicines are watched and reported, and they feed safety and quality improvement.","evidence":["Medication incident register","Reports to the Therapeutic Goods Administration where required","Improvement actions from medication incidents"],"common_gaps":["Medication errors under-reported","Adverse events not fed into improvement"],"reviewer_question":"Show me medication incident register, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.7 Medicine-related adverse events monitored, reported and used, the evidence to bring is: Medication incident register; Reports to the Therapeutic Goods Administration where required. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(7). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.7","instrument_clause":"15-30(7)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-7/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.8","domain":"Standard 5 - Clinical care","requirement":"Each person receives comprehensive clinical care that is safe, of good quality, grounded in evidence and built around the person, given by registered health practitioners, by allied health professionals and assistants, or by nursing assistants.","evidence":["Clinical care records showing who delivered care","Evidence-based clinical protocols","Staffing records for clinical roles"],"common_gaps":["Clinical tasks delegated to unqualified workers","Protocols not evidence-based"],"reviewer_question":"Show me clinical care records showing who delivered care, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.8 Comprehensive, evidence-based clinical care by qualified practitioners, the evidence to bring is: Clinical care records showing who delivered care; Evidence-based clinical protocols. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(8). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.8","instrument_clause":"15-30(8)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-8/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-5.9","domain":"Standard 5 - Clinical care","requirement":"The clinical care the provider delivers runs from clinical assessment through prevention, planning, treatment and management to review, so harm is kept to a minimum and quality of life, reablement and the ability to keep functioning are lifted.","evidence":["Comprehensive clinical assessments at start, regular intervals and on change","Clinical plans and treatment records","Clinical review records"],"common_gaps":["Assessment done at admission only","No preventive clinical strategies"],"reviewer_question":"Show me comprehensive clinical assessments at start, regular intervals and on change, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-5.9 Clinical care spanning assessment to review, the evidence to bring is: Comprehensive clinical assessments at start, regular intervals and on change; Clinical plans and treatment records. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(9). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-5.9","instrument_clause":"15-30(9)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-5-9/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.1","domain":"Standard 6 - Food and nutrition","requirement":"The provider partners with the people it serves on a food and drinks service that is of good quality and offers appetising variety and a dining experience people enjoy.","evidence":["Food committee or resident meeting minutes","Satisfaction surveys and improvement actions","Food service monitoring against intake and health outcomes"],"common_gaps":["Menu set centrally without resident input","Satisfaction feedback not acted on"],"reviewer_question":"Show me food committee or resident meeting minutes, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.1 Partnering with individuals on a quality food and drinks service, the evidence to bring is: Food committee or resident meeting minutes; Satisfaction surveys and improvement actions. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.1","instrument_clause":"15-35(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.2","domain":"Standard 6 - Food and nutrition","requirement":"The provider understands each person's particular nutritional needs and assesses the needs, abilities and preferences they have now about the food and drink they take and how they take it.","evidence":["Nutrition and dining assessments and reassessments","Dietary preference records communicated to the kitchen","Swallowing assessments"],"common_gaps":["Preferences recorded once and never updated","Kitchen unaware of dietary needs"],"reviewer_question":"Show me nutrition and dining assessments and reassessments, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.2 Understanding and assessing nutritional needs and preferences, the evidence to bring is: Nutrition and dining assessments and reassessments; Dietary preference records communicated to the kitchen. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.2","instrument_clause":"15-35(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.3","domain":"Standard 6 - Food and nutrition","requirement":"People are given food and drink that answers their nutritional needs and is appetising and flavoursome, choice and variety in what they eat and drink, and a say in how much.","evidence":["Menus with dietitian review at least annually","Meal observation records including texture modified meals","24-hour access to snacks and drinks"],"common_gaps":["Texture modified meals unappetising or unidentifiable","No menu review by a dietitian"],"reviewer_question":"Show me menus with dietitian review at least annually, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.3 Nutritious, appetising food with variation and choice, the evidence to bring is: Menus with dietitian review at least annually; Meal observation records including texture modified meals. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.3","instrument_clause":"15-35(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.4","domain":"Standard 6 - Food and nutrition","requirement":"The provider supports each person to eat and to drink.","evidence":["Mealtime staffing records","Identification of individuals needing assistance","Observation of assisted meals at the individual's pace"],"common_gaps":["Too few workers at mealtimes","Meals removed uneaten without prompting"],"reviewer_question":"Show me mealtime staffing records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.4 Support to eat and drink, the evidence to bring is: Mealtime staffing records; Identification of individuals needing assistance. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.4","instrument_clause":"15-35(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-4/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-6.5","domain":"Standard 6 - Food and nutrition","requirement":"The dining experience answers each person's needs and preferences, so it supports their social engagement, their function and their quality of life.","evidence":["Dining environment audits","Feedback on dining experience","Arrangements for dining with visitors"],"common_gaps":["Institutional dining routines","No option to dine with family"],"reviewer_question":"Show me dining environment audits, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-6.5 Dining experience that supports social engagement and quality of life, the evidence to bring is: Dining environment audits; Feedback on dining experience. It sits under Standard 6 - Food and nutrition and the instrument's own clause is 15-35(5). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-6.5","instrument_clause":"15-35(5)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-6-5/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.1","domain":"Standard 7 - The residential community","requirement":"The funded aged care each person receives lifts their quality of life, makes the most of their skills and strengths, and opens up the things they want to do.","evidence":["Lifestyle programme reflecting residents' diversity and preferences","Participation records","Records of support for community connections and relationships"],"common_gaps":["Generic activity calendar not based on preferences","Loneliness not identified or addressed"],"reviewer_question":"Show me lifestyle programme reflecting residents' diversity and preferences, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.1 Services that optimise quality of life and enable individuals, the evidence to bring is: Lifestyle programme reflecting residents' diversity and preferences; Participation records. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(1). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.1","instrument_clause":"15-40(1)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-1/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.2","domain":"Standard 7 - The residential community","requirement":"Each person feels safe in the residential care home.","evidence":["Strategies protecting physical and psychological safety","Resident feedback on feeling safe","Controls over room access and privacy for visitors"],"common_gaps":["Residents report feeling unsafe with co-residents","Staff enter rooms without consent"],"reviewer_question":"Show me strategies protecting physical and psychological safety, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.2 Individuals feel safe in their residential care home, the evidence to bring is: Strategies protecting physical and psychological safety; Resident feedback on feeling safe. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(2). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.2","instrument_clause":"15-40(2)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-2/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.3","domain":"Standard 7 - The residential community","requirement":"Whether a move to or from a provider is planned or unplanned, each person goes through a well-coordinated transition.","evidence":["Transfer documentation and handover records","Hospital and emergency department use records","Post-return care reviews"],"common_gaps":["Incomplete information sent with hospital transfers","Care not reviewed on return"],"reviewer_question":"Show me transfer documentation and handover records, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.3 Well-coordinated transitions to or from a provider, the evidence to bring is: Transfer documentation and handover records; Hospital and emergency department use records. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(3). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.3","instrument_clause":"15-40(3)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-3/"},{"framework":"acs","framework_name":"Aged Care Quality Standards (Australia)","clause":"ACQS25-7.4","domain":"Standard 7 - The residential community","requirement":"The provider makes responsibility and accountability clear for who does what in delivering funded aged care, across the aged care workers, the registered health practitioners, the allied health professionals and assistants, and across organisations.","evidence":["Documented responsibilities across internal roles and external organisations","Service agreements with health services","Specialist service connections"],"common_gaps":["No agreed responsibilities with visiting practitioners","Gaps when care is shared with external services"],"reviewer_question":"Show me documented responsibilities across internal roles and external organisations, and tell me who owns it and when it was last reviewed.","answer":"For ACQS25-7.4 Clear responsibility and accountability across workers and organisations, the evidence to bring is: Documented responsibilities across internal roles and external organisations; Service agreements with health services. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(4). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"ACQS25-7.4","instrument_clause":"15-40(4)","framework_page":"https://compliance.theartofservice.com/frameworks/aged-care-quality-standards-australia","instrument":"Aged Care Rules 2025"},"page":"/standards/acs/acqs25-7-4/"}]}