{"licence":"Free to reuse with attribution. The requirement statements here are The Art of Service wording of each clause of the Australian care-quality frameworks named, cited to the clause they come from, not the instrument verbatim. Reuse under Creative Commons Attribution 4.0 International.","generated":"2026-10-15","framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","counts":{"ndisconduct":8},"total":8,"frameworks":{"ndis":{"key":"ndis","name":"Australia NDIS Practice Standards and Quality Indicators","short":"NDIS Practice Standards","slug":"australia-ndis-practice-standards-and-quality-indicators","count":334,"page":"/standards/ndis/","endpoint":"/api/standards/ndis.json"},"acs":{"key":"acs","name":"Aged Care Quality Standards (Australia)","short":"Aged Care Quality Standards","slug":"aged-care-quality-standards-australia","count":66,"page":"/standards/acs/","endpoint":"/api/standards/acs.json"},"ndisreg":{"key":"ndisreg","name":"Australia NDIS Provider Registration Rules 2018","short":"NDIS Provider Registration Rules","slug":"australia-ndis-provider-registration-rules-2018","count":21,"page":"/standards/ndisreg/","endpoint":"/api/standards/ndisreg.json"},"ndisconduct":{"key":"ndisconduct","name":"Australia NDIS Code of Conduct Rules 2018","short":"NDIS Code of Conduct","slug":"australia-ndis-code-of-conduct-rules-2018","count":8,"page":"/standards/ndisconduct/","endpoint":"/api/standards/ndisconduct.json"}},"controls":[{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-a","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"When supports or services go to a person with disability, every provider, key person and worker respects the person's rights to express themselves, to self-determination and to make decisions, in line with the laws and conventions that apply (the UN Convention on the Rights of Persons with Disabilities among them). The Commission's guidance reads this as supporting people to make their own decisions, communicating in a form and language they understand so they can make their will and preferences known, and taking account of their values and beliefs, including culture, faith, gender identity, sexuality and age.","evidence":["Code of Conduct policy adopted by the provider and acknowledged by each worker and key person","Participant records showing choices and preferences recorded in the person's own words and acted on","Communication plans or accessible-format materials (Easy Read, interpreter bookings, AAC use) for participants who need them","Training completion records for the NDIS Worker Orientation Module and supported decision-making training"],"common_gaps":["Decisions made for participants by staff or family without recording the participant's own wishes","Information given only in standard English print to participants who need another format","Unregistered providers and sole traders unaware that the Code binds them"],"reviewer_question":"Show me code of Conduct policy adopted by the provider and acknowledged by each worker and key person, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-a Respect rights to freedom of expression, self-determination and decision-making, the evidence to bring is: Code of Conduct policy adopted by the provider and acknowledged by each worker and key person; Participant records showing choices and preferences recorded in the person's own words and acted on. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-a","instrument_clause":"s 6(1)(a)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-a/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-b","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Every Code-covered person respects the privacy of people with disability: personal information is collected, used, disclosed and stored consistently with Commonwealth and State or Territory privacy law, and supports are delivered in a dignified way that protects personal privacy (for example during personal care, and in how photographs, social media and conversations about participants are handled).","evidence":["Privacy policy and collection notice given to participants, with consent records for collection and disclosure","Worker social media and confidentiality rules signed by each worker","Access log or permission settings for participant files in the client management system","Privacy complaint and breach register"],"common_gaps":["Photographs of participants posted by workers without consent","Participant details discussed in group chats or in front of other clients","Small providers assume the Privacy Act small business exemption excuses them, although health information and the Code still apply"],"reviewer_question":"Show me privacy policy and collection notice given to participants, with consent records for collection and disclosure, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-b Respect the privacy of people with disability, the evidence to bring is: Privacy policy and collection notice given to participants, with consent records for collection and disclosure; Worker social media and confidentiality rules signed by each worker. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-b","instrument_clause":"s 6(1)(b)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-b/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-c","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers delivers supports and services safely and competently, with care and skill. The provider makes sure workers have the training, competence and qualifications for the supports delivered, services follow relevant professional codes, work health and safety requirements are met, records are accurate and kept securely, and appropriate insurance is held; a worker works within their competence and raises gaps in training.","evidence":["Position descriptions stating required qualifications and competencies for each support type","Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling)","Current insurance certificates (public liability, professional indemnity, workers compensation)","Shift notes or case notes completed contemporaneously for each support delivered"],"common_gaps":["Workers rostered to supports they are not trained for (for example PEG feeding or medication)","No record of qualification checks for contractors or sole-trader subcontractors","Progress notes written days later or copied between shifts"],"reviewer_question":"Show me position descriptions stating required qualifications and competencies for each support type, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-c Provide supports and services safely and competently, with care, the evidence to bring is: Position descriptions stating required qualifications and competencies for each support type; Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-c","instrument_clause":"s 6(1)(c)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-c/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-d","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Every Code-covered person acts with integrity, honesty and transparency: recommending and providing only supports that suit the participant's needs, declaring and avoiding real or perceived conflicts of interest, and not engaging in or promoting sharp practices such as pressure selling, misleading claims about funding, gifts or incentives to win business, or charging for supports not delivered. The guidance applies the element to the advertising and sale of an NDIS provider business.","evidence":["Conflict of interest register covering key personnel, related entities and referral arrangements","Service agreements and invoices that match support delivery records","Marketing and social media content review record showing no misleading claims about NDIS funding","Gifts and benefits register"],"common_gaps":["Support coordinators steering participants to a related provider without disclosure","Claims for supports that shift notes do not show were delivered","Offers of gifts, vouchers or free goods to sign up participants (to be prohibited outright by s 73VA from 20 November 2026)"],"reviewer_question":"Show me conflict of interest register covering key personnel, related entities and referral arrangements, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-d Act with integrity, honesty and transparency, the evidence to bring is: Conflict of interest register covering key personnel, related entities and referral arrangements. It sits under Part 2: The NDIS Code of Conduct (section 6) and the instrument's own clause is s 6(1)(d). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-d","instrument_clause":"s 6(1)(d)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-d/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-e","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers moves promptly to raise concerns about anything that may bear on the quality and safety of the supports and services given to people with disability, and to act on them. Providers foster an environment where participants, families, advocates and workers feel safe to complain or report, operate effective complaints and incident processes, investigate and take disciplinary action, and cooperate with external investigations; workers report concerns through the provider or directly to the Commission.","evidence":["Complaints and feedback register with dates of receipt, action and outcome","Incident register and investigation reports, including disciplinary outcomes","Whistleblower or speak-up policy naming the NDIS Commission as an external avenue","Staff meeting or supervision minutes showing concerns raised and followed up"],"common_gaps":["Concerns raised verbally by workers never recorded or acted on","Participants not told they can complain to the NDIS Commission","Retaliation or roster cuts after a worker raises a concern"],"reviewer_question":"Show me complaints and feedback register with dates of receipt, action and outcome, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-e Promptly raise and act on concerns about quality and safety, the evidence to bring is: Complaints and feedback register with dates of receipt, action and outcome; Incident register and investigation reports, including disciplinary outcomes. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-e","instrument_clause":"s 6(1)(e)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-e/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-f","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers does what is reasonably necessary to prevent violence, exploitation, neglect and abuse directed at people with disability, and to answer it when it happens. For providers this includes a stated commitment to eliminating such harm, identifying and responding to incidents and reporting them to the NDIS Commission (registered providers under the reportable incident rules) and to police or other authorities as appropriate, and reducing and eliminating restrictive practices.","evidence":["Safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation","Reportable incident notifications to the NDIS Commission with timestamps, and police report references where relevant","Training records on recognising abuse and neglect for every worker","Restrictive practice register and behaviour support plans where restrictive practices are used"],"common_gaps":["Financial exploitation by workers (borrowing money, using participant cards) not recognised as abuse","Incidents handled internally without notifying the Commission or police","Unauthorised restrictive practices such as locked doors treated as routine"],"reviewer_question":"Show me safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-f Prevent and respond to violence, exploitation, neglect and abuse, the evidence to bring is: Safeguarding policy covering recognition, response and reporting of abuse, neglect, violence and exploitation; Reportable incident notifications to the NDIS Commission with timestamps, and police report references where relevant. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-f","instrument_clause":"s 6(1)(f)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-f/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-1-g","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Everyone the Code covers does what is reasonably necessary to prevent sexual misconduct and to answer it when it happens, which the guidance reads broadly (any act, gesture or comment of a sexual nature directed at or made in the presence of a person with disability, including grooming). Providers set clear boundaries for worker behaviour, screen and supervise, and operate effective processes for receiving, responding to and reporting allegations.","evidence":["Professional boundaries policy defining sexual misconduct and grooming, signed by each worker","Allegation response procedure with reporting to police and the NDIS Commission","Records of each allegation, immediate safety actions taken and investigation outcome","Supervision arrangements for one-to-one supports in private settings"],"common_gaps":["Boundary breaches (personal messaging, gifts, meeting participants outside work) not treated as warning signs","Allegations investigated by the accused worker's line manager alone","Participants not told how to report sexual misconduct safely"],"reviewer_question":"Show me professional boundaries policy defining sexual misconduct and grooming, signed by each worker, and tell me who owns it and when it was last reviewed.","answer":"For s6-1-g Prevent and respond to sexual misconduct, the evidence to bring is: Professional boundaries policy defining sexual misconduct and grooming, signed by each worker. It sits under Part 2: The NDIS Code of Conduct (section 6) and the instrument's own clause is s 6(1)(g). Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-1-g","instrument_clause":"s 6(1)(g)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-1-g/"},{"framework":"ndisconduct","framework_name":"Australia NDIS Code of Conduct Rules 2018","clause":"s6-2","domain":"Part 2: The NDIS Code of Conduct (section 6)","requirement":"Without a reasonable justification, a person the Code covers must not state (s 6(2)(a)) or charge (s 6(2)(b)) a higher price for goods supplied to a participant than it states or charges for the same goods, or goods that are substantially the same, to someone who is not a participant. Added from 19 December 2023. The prohibition covers goods, not services; a provider that relies on a reasonable justification for a difference should be able to show what it was.","evidence":["Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product","Written justification for any price difference (extra delivery, fitting or assessment work) kept with the quote or invoice","Review of website and quote templates confirming no NDIS-only price tiers"],"common_gaps":["Quotes that ask whether the customer is an NDIS participant and then add a loading","Price differences justified after the event rather than documented at the time","Online stores showing a higher price when an NDIS number is entered"],"reviewer_question":"Show me price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product, and tell me who owns it and when it was last reviewed.","answer":"For s6-2 No higher price for goods supplied to NDIS participants without, the evidence to bring is: Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product. Keep every record dated, signed and current, and name who owns it.","source":{"clause":"s6-2","instrument_clause":"s 6(2)","framework_page":"https://compliance.theartofservice.com/frameworks/australia-ndis-code-of-conduct-rules-2018","instrument":"NDIS (Code of Conduct) Rules 2018"},"page":"/standards/ndisconduct/s6-2/"}]}