NDIS Practice Standards
Core module: governance and operational management
core-11.1 Quality management: proportionate quality system maintained and reviewed
Clause and reference core-11.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider keeps a quality management system proportionate to its size, scale and the complexity of its supports, which defines how legislative and Practice Standards requirements are met and is reviewed and updated to improve support delivery.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Quality manual or framework mapping policies to the NDIS Practice Standards
- Document control register with review dates
- Records of quality system reviews and changes made
What assessors commonly find
- Policies not reviewed since registration
- Quality system not mapped to the modules the provider is registered for
What evidence do I need?
For core-11.1 Quality management: proportionate quality system maintained and reviewed, the evidence to bring is: Quality manual or framework mapping policies to the NDIS Practice Standards. It sits under Core module: governance and operational management and our reference for it is core-11.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me quality manual or framework mapping policies to the NDIS Practice Standards, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading