NDIS Practice Standards
Core module: governance and operational management
core-11.2 Quality management: documented internal audit program
Clause and reference core-11.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The quality management system includes a documented program of internal audits that is proportionate to the provider's size, scale and the complexity of its supports.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Internal audit schedule covering the applicable standards
- Completed internal audit reports with findings
- Corrective action records closing audit findings
What assessors commonly find
- Audit schedule exists but no audits completed
- Findings raised with no corrective action closed
What evidence do I need?
For core-11.2 Quality management: documented internal audit program, the evidence to bring is: Internal audit schedule covering the applicable standards; Completed internal audit reports with findings. It sits under Core module: governance and operational management and our reference for it is core-11.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me internal audit schedule covering the applicable standards, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading