NDIS Practice Standards
Core module: governance and operational management
core-11.3 Quality management: continuous improvement from data and feedback
Clause and reference core-11.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The quality management system drives continuous improvement using outcomes, risk-related data, evidence-informed practice and feedback from participants and workers.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Continuous improvement register with source, action and completion date
- Participant and worker feedback summaries and the resulting changes
- Quality reports analysing incidents, complaints and outcome data
What assessors commonly find
- Improvement register only records audit findings
- Feedback collected but not analysed or acted on
What evidence do I need?
For core-11.3 Quality management: continuous improvement from data and feedback, the evidence to bring is: Continuous improvement register with source, action and completion date. It sits under Core module: governance and operational management and our reference for it is core-11.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me continuous improvement register with source, action and completion date, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading