NDIS Practice Standards
Core module: governance and operational management
core-12.1 Information management: informed consent to collect, use and disclose information
Clause and reference core-12.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider gets each participant's consent to collect, use and keep their information and to disclose it, including assessments, to other parties, and explains the purpose. Participants are told when information may be disclosed, including without consent where the law requires or authorises it.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Consent to collect and share information forms naming parties and purposes
- Privacy notice describing disclosure required or authorised by law
- Records of disclosures made and the consent or legal basis for each
What assessors commonly find
- Blanket consent with no named parties or purposes
- Assessments shared with other providers without consent on file
What evidence do I need?
For core-12.1 Information management: informed consent to collect, use and disclose information, the evidence to bring is: Consent to collect and share information forms naming parties and purposes. It sits under Core module: governance and operational management and our reference for it is core-12.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me consent to collect and share information forms naming parties and purposes, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading