NDIS Practice Standards
Core module: governance and operational management
core-12.3 Information management: proportionate system recording accurate, timely information
Clause and reference core-12.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider keeps an information management system proportionate to its size and scale that records each participant's information accurately and on time.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Client management system or file structure description
- Sample of participant files with dated, contemporaneous progress notes
- File audit results checking accuracy and timeliness
What assessors commonly find
- Progress notes written days after the shift
- Duplicate or conflicting records across paper and electronic systems
What evidence do I need?
For core-12.3 Information management: proportionate system recording accurate, timely information, the evidence to bring is: Client management system or file structure description. It sits under Core module: governance and operational management and our reference for it is core-12.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me client management system or file structure description, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading