NDIS Practice Standards
Core module: governance and operational management
core-14.1 Incident management: proportionate system complying with the incident rules
Clause and reference core-14.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider keeps an incident management system proportionate to its supports and size that meets the NDIS (Incident Management and Reportable Incidents) Rules 2018.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Incident management policy and procedure covering recording, response, investigation and reporting
- Incident register showing classification, actions and reportable status
- Reportable incident notifications and 5-day and final reports to the NDIS Commission
What assessors commonly find
- Reportable incidents notified late or not at all
- Incident procedure does not cover incidents involving workers as alleged perpetrators
What evidence do I need?
For core-14.1 Incident management: proportionate system complying with the incident rules, the evidence to bring is: Incident management policy and procedure covering recording, response, investigation and reporting. It sits under Core module: governance and operational management and our reference for it is core-14.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me incident management policy and procedure covering recording, response, investigation and reporting, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading