NDIS Practice Standards
Core module: governance and operational management
core-14.2 Incident management: participants told about incident management and outcomes
Clause and reference core-14.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant is given information about the provider's incident management, including how incidents involving them have been handled.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Participant information on incident management in accessible formats
- Incident files recording when and how the participant was told of the response and outcome
- Open disclosure procedure
What assessors commonly find
- Participant never told the outcome of an incident involving them
- Information given only to family members without the participant
What evidence do I need?
For core-14.2 Incident management: participants told about incident management and outcomes, the evidence to bring is: Participant information on incident management in accessible formats. It sits under Core module: governance and operational management and our reference for it is core-14.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me participant information on incident management in accessible formats, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading