NDIS Practice Standards
Core module: governance and operational management
core-14.3 Incident management: continuous improvement from incident review
Clause and reference core-14.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider shows continuous improvement in incident management by regularly reviewing its policies and procedures, the causes, handling and outcomes of incidents, and the views of participants and workers, and by using that feedback across the organisation.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Incident trend and root cause reports reviewed by management
- Records of debriefs or worker and participant input after incidents
- Policy and practice changes logged from incident reviews
What assessors commonly find
- Incidents closed without root cause analysis
- Repeat incidents of the same type with no systemic action
What evidence do I need?
For core-14.3 Incident management: continuous improvement from incident review, the evidence to bring is: Incident trend and root cause reports reviewed by management. It sits under Core module: governance and operational management and our reference for it is core-14.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me incident trend and root cause reports reviewed by management, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading