NDIS Practice Standards
Core module: governance and operational management
core-14.4 Incident management: workers aware, trained and compliant
Clause and reference core-14.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
All workers know about, are trained in and follow the required incident management procedures, including identifying and escalating reportable incidents.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Training records on incident identification, recording and reportable incidents
- Induction checklist covering incident reporting
- Sample incident reports showing workers followed the procedure
What assessors commonly find
- Workers unsure which incidents are reportable
- Incident forms incomplete or filed late
What evidence do I need?
For core-14.4 Incident management: workers aware, trained and compliant, the evidence to bring is: Training records on incident identification, recording and reportable incidents; Induction checklist covering incident reporting. It sits under Core module: governance and operational management and our reference for it is core-14.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me training records on incident identification, recording and reportable incidents, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading