NDIS Practice Standards
Core module: governance and operational management
core-15.5 Human resources: timely supervision, support and resources
Clause and reference core-15.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Workers receive supervision, support and resources promptly, suited to what their supports involve and how complex they are.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Supervision policy with frequency by role
- Supervision session records or logs
- Records of resources and on-call support available to workers
What assessors commonly find
- Supervision only when a problem arises
- No supervision records for workers in remote or lone settings
What evidence do I need?
For core-15.5 Human resources: timely supervision, support and resources, the evidence to bring is: Supervision policy with frequency by role; Supervision session records or logs. It sits under Core module: governance and operational management and our reference for it is core-15.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me supervision policy with frequency by role, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading