NDIS Practice Standards
Core module: governance and operational management
core-16.1 Continuity of supports: day-to-day operations managed to avoid disruption
Clause and reference core-16.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Day-to-day operations are managed efficiently and effectively so supports are not disrupted and stay continuous.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Rostering system and roster fill-rate reports
- Records of missed or late shifts and the response
- Operational meeting minutes
What assessors commonly find
- Frequent unfilled shifts with no analysis
- Missed visits not recorded
What evidence do I need?
For core-16.1 Continuity of supports: day-to-day operations managed to avoid disruption, the evidence to bring is: Rostering system and roster fill-rate reports. It sits under Core module: governance and operational management and our reference for it is core-16.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me rostering system and roster fill-rate reports, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading