NDIS Practice Standards
Core module: governance and operational management
core-16.2 Continuity of supports: suitable cover for absences and vacancies
Clause and reference core-16.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
When a worker is absent or a position is vacant, a suitably qualified or experienced person performs the role.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Relief or casual pool with qualifications checked against participant needs
- Roster records showing replacement workers and their competency for the participant
- Handover notes for replacement workers
What assessors commonly find
- Replacement workers not trained in a participant's high intensity needs
- No handover to relief staff
What evidence do I need?
For core-16.2 Continuity of supports: suitable cover for absences and vacancies, the evidence to bring is: Relief or casual pool with qualifications checked against participant needs. It sits under Core module: governance and operational management and our reference for it is core-16.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me relief or casual pool with qualifications checked against participant needs, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading