NDIS Practice Standards
Core module: governance and operational management
core-16.5 Continuity of supports: alternative arrangements explained, agreed and suitable
Clause and reference core-16.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Where changes or interruptions cannot be avoided, alternative arrangements for each participant are explained to and agreed with them, and delivered in a way that suits their needs, preferences and goals.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Records of discussions with the participant about changes and the alternatives agreed
- Updated service agreements or schedules after changes
- Feedback from participants on alternative arrangements
What assessors commonly find
- Participants told of changes by text with no discussion
- Alternative supports that ignore the participant's goals
What evidence do I need?
For core-16.5 Continuity of supports: alternative arrangements explained, agreed and suitable, the evidence to bring is: Records of discussions with the participant about changes and the alternatives agreed. It sits under Core module: governance and operational management and our reference for it is core-16.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me records of discussions with the participant about changes and the alternatives agreed, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading