NDIS Practice Standards
Core module: provision of supports
core-18.1 Access to supports: published supports, entry criteria and costs
Clause and reference core-18.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider defines and documents the supports it offers and any access or entry criteria, including associated costs, and tells each participant about them in the language, mode of communication and terms that participant is most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Service catalogue or intake information sheet listing supports, eligibility criteria and costs
- Easy Read or translated versions of the intake information
- Intake records showing how entry criteria and costs were explained to the participant
- Website and brochure copies reviewed for consistency with the price list
What assessors commonly find
- Costs or cancellation charges not disclosed before supports start
- Information only available in standard English print
What evidence do I need?
For core-18.1 Access to supports: published supports, entry criteria and costs, the evidence to bring is: Service catalogue or intake information sheet listing supports, eligibility criteria and costs. It sits under Core module: provision of supports and our reference for it is core-18.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me service catalogue or intake information sheet listing supports, eligibility criteria and costs, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading