NDIS Practice Standards
Core module: provision of supports
core-19.5 Support planning: updating the plan when progress differs from goals
Clause and reference core-19.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Where a participant's progress differs from the expected outcomes and goals, the provider works with the participant to change and update the support plan.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Revised support plans with a change history
- Case notes showing the participant was consulted about the change
- Outcome reviews identifying goals not being met and the agreed response
What assessors commonly find
- Goals carried over unchanged despite no progress
- Changes made by staff without the participant's input
What evidence do I need?
For core-19.5 Support planning: updating the plan when progress differs from goals, the evidence to bring is: Revised support plans with a change history. It sits under Core module: provision of supports and our reference for it is core-19.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me revised support plans with a change history, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading