NDIS Practice Standards
Core module: provision of supports
core-19.6 Support planning: plan given in accessible form and available to workers
Clause and reference core-19.6, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant receives their support plan in the language, mode of communication and terms they are most likely to understand, and the plan is readily accessible to the participant and to the workers supporting them.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Participant copy of the plan in Easy Read, translated or visual form where needed
- Record of plan provided to the participant
- Client management system access logs or on-site plan folders available to rostered workers
- Worker interviews showing they know where the plan is kept
What assessors commonly find
- Participant never given a copy of their plan
- Casual or agency workers unable to access the plan on shift
What evidence do I need?
For core-19.6 Support planning: plan given in accessible form and available, the evidence to bring is: Participant copy of the plan in Easy Read, translated or visual form where needed. It sits under Core module: provision of supports and our reference for it is core-19.6. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me participant copy of the plan in Easy Read, translated or visual form where needed, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading