NDIS Practice Standards
Core module: provision of supports
core-20.1 Service agreements: developed with the participant, with conditions explained
Clause and reference core-20.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider develops a service agreement together with each participant that sets expectations, explains the supports to be delivered and states any conditions attached to delivery, including the reasons for those conditions.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Signed service agreements in a sample of participant files
- Service agreement template showing supports, conditions and reasons
- Meeting notes from the agreement discussion
What assessors commonly find
- Conditions such as cancellation rules imposed without explanation
- Agreement lists supports not matching those actually delivered
What evidence do I need?
For core-20.1 Service agreements: developed with the participant, with conditions explained, the evidence to bring is: Signed service agreements in a sample of participant files. It sits under Core module: provision of supports and our reference for it is core-20.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me signed service agreements in a sample of participant files, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading