NDIS Practice Standards
Core module: provision of supports
core-20.2 Service agreements: helping the participant understand the agreement
Clause and reference core-20.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider supports each participant to understand their service agreement and its conditions, using the language, mode of communication and terms the participant is most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Easy Read or translated service agreement versions
- Records of interpreter or advocate use during agreement discussions
- Participant feedback or interview notes confirming understanding
What assessors commonly find
- Complex legal wording with no accessible summary
- No support offered to participants with cognitive disability
What evidence do I need?
For core-20.2 Service agreements: helping the participant understand the agreement, the evidence to bring is: Easy Read or translated service agreement versions; Records of interpreter or advocate use during agreement discussions. It sits under Core module: provision of supports and our reference for it is core-20.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me easy Read or translated service agreement versions, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading