NDIS Practice Standards
Core module: provision of supports
core-20.3 Service agreements: signed copies or a record of why none was given
Clause and reference core-20.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Where a service agreement is in writing, each participant receives a copy signed by both the participant and the provider; where that is not practicable or the participant chooses not to have an agreement, the provider records the circumstances.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Agreements signed by both parties with the participant's copy noted as given
- File notes recording why an agreement was not signed or not wanted
- Agreement register tracking status for each participant
What assessors commonly find
- Unsigned agreements with no explanation on file
- Only the provider's signature present
What evidence do I need?
For core-20.3 Service agreements: signed copies or a record of why none, the evidence to bring is: Agreements signed by both parties with the participant's copy noted as given. It sits under Core module: provision of supports and our reference for it is core-20.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me agreements signed by both parties with the participant's copy noted as given, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading