NDIS Practice Standards
Core module: provision of supports
core-20.4 Service agreements: SIL in SDA dwellings, documented arrangements
Clause and reference core-20.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Where the provider delivers supported independent living in specialist disability accommodation, documented arrangements with each participant and each SDA provider set out who is responsible for: raising and addressing dwelling concerns; managing conflicts between participants; agreeing and communicating changes in circumstances or support needs; filling shared living vacancies with regard to each participant's needs, preferences and situation; and managing behaviours of concern that may put tenancies at risk.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Tripartite or interface agreements between participant, SIL provider and SDA provider
- Documented vacancy management process that includes current residents' views
- Conflict management procedure for shared homes
- Records of dwelling concerns passed to the SDA provider and their resolution
What assessors commonly find
- No written arrangement with the SDA provider on maintenance or vacancies
- Residents not consulted when a vacancy is filled
What evidence do I need?
For core-20.4 Service agreements: SIL in SDA dwellings, documented arrangements, the evidence to bring is: Tripartite or interface agreements between participant, SIL provider and SDA provider. It sits under Core module: provision of supports and our reference for it is core-20.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me tripartite or interface agreements between participant, SIL provider and SDA provider, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading