NDIS Practice Standards
Core module: provision of supports
core-20.5 Service agreements: supports to be provided in an emergency or disaster
Clause and reference core-20.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Service agreements set out how supports will be provided if an emergency or disaster occurs. SDA providers should also meet the Part 8 SDA outcomes.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Service agreement clause on supports during emergencies and disasters
- Cross-reference from the agreement to the participant's emergency plan
- Communication sent to participants on changes to supports during a past emergency
What assessors commonly find
- Agreements silent on what happens to supports in an outbreak or natural disaster
- Emergency arrangements in the agreement inconsistent with the organisation's plan
What evidence do I need?
For core-20.5 Service agreements: supports to be provided in an emergency, the evidence to bring is: Service agreement clause on supports during emergencies and disasters. It sits under Core module: provision of supports and our reference for it is core-20.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me service agreement clause on supports during emergencies and disasters, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading