NDIS Practice Standards
Core module: provision of supports
core-21.3 Responsive supports: participant involvement in choosing workers
Clause and reference core-21.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider makes reasonable efforts to involve each participant in selecting their workers, including their preferred gender of worker for personal care.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Records of worker preferences, including gender for personal care, in participant profiles
- Rostering notes showing preferences applied
- Meet and greet or worker matching records
What assessors commonly find
- Preferred gender for personal care not recorded or not followed
- Workers changed without telling the participant
What evidence do I need?
For core-21.3 Responsive supports: participant involvement in choosing workers, the evidence to bring is: Records of worker preferences, including gender for personal care, in participant profiles; Rostering notes showing preferences applied. It sits under Core module: provision of supports and our reference for it is core-21.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me records of worker preferences, including gender for personal care, in participant profiles, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading