NDIS Practice Standards
Core module: provision of supports
core-21.4 Responsive supports: trained workers for participants with monitoring needs
Clause and reference core-21.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Where a participant has specific needs that require monitoring or daily support, the workers involved are appropriately trained and understand that participant's needs and preferences.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Training records matched to participants with specific monitoring needs
- Participant profiles or one-page summaries used in induction
- Shift handover and observation records
What assessors commonly find
- New workers rostered before induction to the participant's needs
- Monitoring charts incomplete
What evidence do I need?
For core-21.4 Responsive supports: trained workers for participants with monitoring needs, the evidence to bring is: Training records matched to participants with specific monitoring needs. It sits under Core module: provision of supports and our reference for it is core-21.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me training records matched to participants with specific monitoring needs, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading