NDIS Practice Standards
Core module: support provision environment
core-24.1 Safe environment: participants can identify their workers
Clause and reference core-24.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant can easily identify the workers who provide their supports, for example through visible identification and advance notice of who is attending, as part of receiving supports in a safe environment suited to their needs.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Photo identification cards and the policy requiring them to be worn
- Roster notifications to participants naming the worker attending
- Participant interview responses about knowing who is coming
What assessors commonly find
- Workers arrive unannounced without identification
- Agency staff not introduced to the participant
What evidence do I need?
For core-24.1 Safe environment: participants can identify their workers, the evidence to bring is: Photo identification cards and the policy requiring them to be worn. It sits under Core module: support provision environment and our reference for it is core-24.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me photo identification cards and the policy requiring them to be worn, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading