NDIS Practice Standards
Core module: support provision environment
core-24.4 Safe environment: communication needs and how health concerns are expressed
Clause and reference core-24.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
For each participant who needs communication support, clear arrangements help workers understand the participant's communication needs and how the participant shows emerging health concerns.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Communication profiles or dictionaries describing how the participant expresses pain or illness
- Speech pathology or communication assessments
- Worker training records on the participant's communication methods
What assessors commonly find
- No guidance on non-verbal signs of pain or illness
- Communication aids not available during supports
What evidence do I need?
For core-24.4 Safe environment: communication needs and how health concerns are expressed, the evidence to bring is: Communication profiles or dictionaries describing how the participant expresses pain or illness. It sits under Core module: support provision environment and our reference for it is core-24.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me communication profiles or dictionaries describing how the participant expresses pain or illness, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading