NDIS Practice Standards
Core module: support provision environment
core-24.5 Safe environment: medical emergency protocols and trained workers
Clause and reference core-24.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
To avoid delays in treatment, each participant has a protocol for responding to their medical emergencies, and every worker supporting them is trained to respond, including telling urgent from non-urgent health situations.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans
- First aid and emergency response training certificates for rostered workers
- Training content on distinguishing urgent from non-urgent situations
What assessors commonly find
- Protocols missing for known conditions
- First aid certificates expired
What evidence do I need?
For core-24.5 Safe environment: medical emergency protocols and trained workers, the evidence to bring is: Individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans. It sits under Core module: support provision environment and our reference for it is core-24.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me individual medical emergency protocols such as epilepsy, anaphylaxis or diabetes plans, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading