NDIS Practice Standards
Core module: support provision environment
core-24.6 Safe environment: escalation systems for urgent health situations
Clause and reference core-24.6, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider establishes escalation systems for each participant in urgent health situations, so workers know whom to contact and what steps to take, at any hour, when a participant's health deteriorates quickly.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Escalation flowcharts or after-hours on-call procedures
- Participant files with escalation contacts and steps
- Incident records showing escalation was followed
What assessors commonly find
- Workers unsure who to call after hours
- Escalation steps not individualised
What evidence do I need?
For core-24.6 Safe environment: escalation systems for urgent health situations, the evidence to bring is: Escalation flowcharts or after-hours on-call procedures; Participant files with escalation contacts and steps. It sits under Core module: support provision environment and our reference for it is core-24.6. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me escalation flowcharts or after-hours on-call procedures, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading