NDIS Practice Standards
Core module: rights and responsibilities
core-3.2 Person-centred supports: communication in the participant's language and mode
Clause and reference core-3.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Communication with each participant about their supports matches their needs and uses the language, communication mode and terms the participant is most likely to understand, including interpreters, Easy Read, AAC or other aids where needed.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Communication needs and preferences recorded on each participant file
- Easy Read or translated versions of key documents given to participants
- Interpreter booking records and AAC or communication aid use in progress notes
- Communication policy describing how needs are identified and met
What assessors commonly find
- Standard English documents given to participants with recorded communication needs
- Family members used as interpreters without the participant's agreement
What evidence do I need?
For core-3.2 Person-centred supports: communication in the participant's language and mode, the evidence to bring is: Communication needs and preferences recorded on each participant file. It sits under Core module: rights and responsibilities and our reference for it is core-3.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me communication needs and preferences recorded on each participant file, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading