NDIS Practice Standards
Core module: rights and responsibilities
core-5.2 Privacy and dignity: participants told about confidentiality policies accessibly
Clause and reference core-5.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant is told about the provider's confidentiality policies in the language, communication mode and terms they are most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Participant handbook or Easy Read privacy statement
- Signed or recorded acknowledgement that confidentiality was explained, with the format used
- Welcome pack checklist showing the confidentiality explanation step
What assessors commonly find
- Privacy statement given only in standard English to participants with communication needs
- No record that confidentiality was explained before services started
What evidence do I need?
For core-5.2 Privacy and dignity: participants told about confidentiality policies accessibly, the evidence to bring is: Participant handbook or Easy Read privacy statement. It sits under Core module: rights and responsibilities and our reference for it is core-5.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me participant handbook or Easy Read privacy statement, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading