NDIS Practice Standards
Core module: governance and operational management
core-9.6 Governance: suitably qualified management with clear accountability
Clause and reference core-9.6, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider is managed by suitably qualified or experienced people with clearly defined responsibility, authority and accountability for providing supports.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Position descriptions for key personnel stating responsibility and authority
- Qualification, experience and screening records for managers and key personnel
- Records of key personnel notified to the NDIS Commission
What assessors commonly find
- Position descriptions do not say who is accountable for support delivery
- Key personnel changes not reflected in records or notifications
What evidence do I need?
For core-9.6 Governance: suitably qualified management with clear accountability, the evidence to bring is: Position descriptions for key personnel stating responsibility and authority. It sits under Core module: governance and operational management and our reference for it is core-9.6. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me position descriptions for key personnel stating responsibility and authority, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading