NDIS Practice Standards
Core module: governance and operational management
core-9.7 Governance: documented delegation when a position holder is absent
Clause and reference core-9.7, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
There is a documented system that delegates responsibility and authority to another suitable person when a usual position holder is absent.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Delegation of authority policy or register
- Acting appointment records for periods of leave
- Contact and escalation lists naming the delegate
What assessors commonly find
- Delegation only informal in a small provider
- No one authorised to make decisions while the owner is on leave
What evidence do I need?
For core-9.7 Governance: documented delegation when a position holder is absent, the evidence to bring is: Delegation of authority policy or register; Acting appointment records for periods of leave. It sits under Core module: governance and operational management and our reference for it is core-9.7. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me delegation of authority policy or register, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading