NDIS Practice Standards
Module 2: Specialist behaviour support
m2-7.4 Plan monitoring and review (specialist): notifying the Commissioner of implementation problems
Clause and reference m2-7.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider notifies the Commissioner and works with the Commissioner to resolve the situation where (a) effective engagement with implementing providers is not possible for any reason, or (b) supports are not being delivered in line with the behaviour support plan.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Notifications to the Commissioner about non-engagement or non-implementation
- Correspondence and actions agreed with the Commission
- Internal escalation records leading to notification
What assessors commonly find
- Known non-implementation of a plan not escalated
- No procedure for notifying the Commissioner of implementation failures
What evidence do I need?
For m2-7.4 Plan monitoring and review (specialist): notifying the Commissioner of implementation, the evidence to bring is: Notifications to the Commissioner about non-engagement or non-implementation. It sits under Module 2: Specialist behaviour support and our reference for it is m2-7.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me notifications to the Commissioner about non-engagement or non-implementation, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading