NDIS Practice Standards
Module 3: Early childhood supports
m3-3.5 The child: alternative arrangements when supports are interrupted
Clause and reference m3-3.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
When a change or interruption to a child's supports cannot be avoided, the provider explains and agrees the alternative arrangements with the child, as far as the child can understand and agree, and with the family, and delivers them in a way that suits the child's needs, preferences and goals.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Continuity procedure for staff leave, therapist changes and service interruptions
- Family communication records explaining and agreeing alternative arrangements
- Session notes showing alternative arrangements delivered against the child's goals
What assessors commonly find
- Families told of a change after it happened, with no agreement sought
- Replacement sessions unrelated to the child's goals
What evidence do I need?
For m3-3.5 The child: alternative arrangements when supports are interrupted, the evidence to bring is: Continuity procedure for staff leave, therapist changes and service interruptions. It sits under Module 3: Early childhood supports and our reference for it is m3-3.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me continuity procedure for staff leave, therapist changes and service interruptions, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading