NDIS Practice Standards
Module 3: Early childhood supports
m3-7.5 Capacity building: feedback and learnings used to improve delivery
Clause and reference m3-7.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider uses feedback and learning from the child, the family and other professionals to improve how it delivers supports, and can show the changes made as a result.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Family and professional feedback records for early childhood supports
- Continuous improvement register entries arising from that feedback
- Service changes traced back to feedback
What assessors commonly find
- Feedback collected but no record of resulting change
- Children's own views never sought
What evidence do I need?
For m3-7.5 Capacity building: feedback and learnings used to improve delivery, the evidence to bring is: Family and professional feedback records for early childhood supports. It sits under Module 3: Early childhood supports and our reference for it is m3-7.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me family and professional feedback records for early childhood supports, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading