NDIS Practice Standards
Module 3: Early childhood supports
m3-9.4 Outcome based approach: plan copy given to the family in accessible form
Clause and reference m3-9.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
A copy of the support plan is given to the family in the language, mode of communication and terms they are most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Record of the plan copy provided to the family and the date
- Translated or plain-language versions of plans where needed
- Family confirmation that the plan was understood
What assessors commonly find
- No record that the family received the plan
- Plan given only in English to families who need another language
What evidence do I need?
For m3-9.4 Outcome based approach: plan copy given to the family, the evidence to bring is: Record of the plan copy provided to the family and the date. It sits under Module 3: Early childhood supports and our reference for it is m3-9.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me record of the plan copy provided to the family and the date, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading