NDIS Practice Standards
Module 4: Specialised support coordination
m4-3.4 Specialised support coordination: suitable skilled providers identified
Clause and reference m4-3.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Taking account of each participant's needs, preferences and circumstances, the provider identifies NDIS and mainstream providers with the skills and experience to deliver the support required.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Records of provider options presented to the participant
- Notes on how provider skills were matched to the participant's needs
- Service bookings or referrals made with the participant's agreement
What assessors commonly find
- Only one provider option offered
- No check that a provider has the skills the participant's needs call for
What evidence do I need?
For m4-3.4 Specialised support coordination: suitable skilled providers identified, the evidence to bring is: Records of provider options presented to the participant. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me records of provider options presented to the participant, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading