NDIS Practice Standards
Module 4: Specialised support coordination
m4-3.5 Specialised support coordination: providers engaged to respond to risk and complexity
Clause and reference m4-3.5, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider engages proactively so that every provider implementing the participant's plan understands and responds to the risk and complexity of the participant's situation and collaborates with other providers where needed.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Care team or case conference minutes
- Shared risk information sent to implementing providers, with consent
- Follow-up records with providers on agreed actions
What assessors commonly find
- Implementing providers unaware of known risks
- No case conferences in complex situations
What evidence do I need?
For m4-3.5 Specialised support coordination: providers engaged to respond to risk, the evidence to bring is: Care team or case conference minutes; Shared risk information sent to implementing providers, with consent. It sits under Module 4: Specialised support coordination and our reference for it is m4-3.5. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me care team or case conference minutes, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading