NDIS Practice Standards
Module 4: Specialised support coordination
m4-4.2 Managing NDIS supports: accessible information on support options given
Clause and reference m4-4.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant is given information about their support options in the language, mode of communication and terms they are most likely to understand, so the participant can make a real choice between options.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Easy Read or translated information on support options
- Case notes recording options explained and the format used
- Interpreter booking records
What assessors commonly find
- Options explained verbally with no record
- Information not adapted to the participant's communication needs
What evidence do I need?
For m4-4.2 Managing NDIS supports: accessible information on support options given, the evidence to bring is: Easy Read or translated information on support options. It sits under Module 4: Specialised support coordination and our reference for it is m4-4.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me easy Read or translated information on support options, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading