NDIS Practice Standards
Module 4: Specialised support coordination
m4-5.1 Conflict of interest: policies provided or explained to each participant
Clause and reference m4-5.1, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
The provider gives or explains its conflict of interest policies to each participant in the language, mode of communication and terms the participant is most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Conflict of interest policy in plain language or Easy Read
- Signed acknowledgements or case notes showing the policy explained
- Welcome pack contents list including the policy
What assessors commonly find
- Policy only on the website and never explained
- No record of explanation for participants with communication needs
What evidence do I need?
For m4-5.1 Conflict of interest: policies provided or explained to each participant, the evidence to bring is: Conflict of interest policy in plain language or Easy Read. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.1. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me conflict of interest policy in plain language or Easy Read, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading