NDIS Practice Standards
Module 4: Specialised support coordination
m4-5.2 Conflict of interest: support coordination distinguished from other supports
Clause and reference m4-5.2, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant is helped to understand the difference between specialised support coordination and the other reasonable and necessary supports funded in their plan, in a way they are likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Information resources explaining the support coordination role
- Case notes recording the explanation given
- Service agreement describing the scope of support coordination
What assessors commonly find
- Participants unclear which services the coordinator's organisation provides
- Service agreement does not separate coordination from other supports
What evidence do I need?
For m4-5.2 Conflict of interest: support coordination distinguished from other supports, the evidence to bring is: Information resources explaining the support coordination role; Case notes recording the explanation given. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.2. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me information resources explaining the support coordination role, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading