NDIS Practice Standards
Module 4: Specialised support coordination
m4-5.3 Conflict of interest: provider interests disclosed and choice protected
Clause and reference m4-5.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
If the provider has an interest in any support option available to the participant, the participant knows about it and understands that choosing other providers will not affect the specialised support coordination they receive.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Conflict of interest declarations and register
- Disclosure records signed or acknowledged by the participant
- Referral data showing the share of referrals to the provider's own services
What assessors commonly find
- Referrals mostly to the provider's own services with no disclosure
- No register of declared interests
What evidence do I need?
For m4-5.3 Conflict of interest: provider interests disclosed and choice protected, the evidence to bring is: Conflict of interest declarations and register; Disclosure records signed or acknowledged by the participant. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.3. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me conflict of interest declarations and register, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading