NDIS Practice Standards
Module 4: Specialised support coordination
m4-5.4 Conflict of interest: referrals to and from other providers documented
Clause and reference m4-5.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Every referral to and from other providers is documented for each participant, showing who was referred, to or from whom, when and why, so referral patterns can be checked for conflicts of interest.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Referral log per participant showing provider, date and reason
- Copies of referral correspondence
- Records of options considered before each referral
What assessors commonly find
- Referrals made by phone with no record
- Referral log incomplete or not kept per participant
What evidence do I need?
For m4-5.4 Conflict of interest: referrals to and from other providers documented, the evidence to bring is: Referral log per participant showing provider, date and reason; Copies of referral correspondence. It sits under Module 4: Specialised support coordination and our reference for it is m4-5.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me referral log per participant showing provider, date and reason, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading