NDIS Practice Standards
Module 5: Specialist disability accommodation
m5-7.4 SDA tenancy management: acting on violence, abuse, neglect and discrimination
Clause and reference m5-7.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Allegations and incidents of violence, abuse, neglect, exploitation or discrimination are acted on; each affected participant is supported; details and outcomes of reviews and investigations are recorded; and steps are taken to prevent similar incidents.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Incident register entries for allegations in SDA dwellings with actions and outcomes
- Investigation reports and records of support offered to affected tenants
- Corrective action log showing preventive changes made to the dwelling or arrangements
What assessors commonly find
- Allegations between co-tenants treated as tenancy disputes and not recorded as incidents
- No follow-up support recorded for the affected participant
What evidence do I need?
For m5-7.4 SDA tenancy management: acting on violence, abuse, neglect and discrimination, the evidence to bring is: Incident register entries for allegations in SDA dwellings with actions and outcomes. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me incident register entries for allegations in SDA dwellings with actions and outcomes, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading