NDIS Practice Standards
Module 5: Specialist disability accommodation
m5-7.9 SDA tenancy management: tenancy policies and agreements in accessible form
Clause and reference m5-7.9, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Policies, procedures and agreements about tenancy management are provided in the language, mode of communication and terms each participant is most likely to understand.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Accessible versions of tenancy management policies and procedures
- Record of formats issued to each tenant
- Tenant feedback on whether tenancy information is understood
What assessors commonly find
- Tenancy policies available only on request in standard English
- No alternative formats for tenants with communication needs
What evidence do I need?
For m5-7.9 SDA tenancy management: tenancy policies and agreements in accessible form, the evidence to bring is: Accessible versions of tenancy management policies and procedures. It sits under Module 5: Specialist disability accommodation and our reference for it is m5-7.9. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me accessible versions of tenancy management policies and procedures, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading