NDIS Practice Standards
Module 5A: Assistance with supported independent living
m5a-4.3 SIL safeguarding: workers skilled to respond to harm, bullying and conflict
Clause and reference m5a-4.3, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Relevant workers have the skills to identify, assess and respond promptly to harm, bullying and conflict at home or in the community, and are trained in de-escalation, trauma-informed practice and positive behaviour support.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker
- Incident records showing timely worker responses to conflict or harm
- Competency assessments or observation checklists for these skills
What assessors commonly find
- Positive behaviour support training missing for workers in homes with behaviours of concern
- Bullying between residents not recognised as harm
What evidence do I need?
For m5a-4.3 SIL safeguarding: workers skilled to respond to harm, bullying, the evidence to bring is: Training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker; Incident records showing timely worker responses to conflict or harm. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me training records for de-escalation, trauma-informed practice and positive behaviour support for each SIL worker, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading