NDIS Practice Standards
Module 5A: Assistance with supported independent living
m5a-6.4 SIL tenancy and support agreements: raising concerns without fear of retribution
Clause and reference m5a-6.4, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Policies and procedures make sure participants can raise concerns about their supports and tenancy management without fear of retribution, and workers help them reach advocacy or legal services where appropriate.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Policy guaranteeing no adverse action for raising concerns
- Complaints and feedback records from SIL tenants with outcomes
- Records of worker assistance to reach advocacy or legal services
What assessors commonly find
- Notice or support reduction followed soon after a complaint
- Tenants unaware they can complain about tenancy matters
What evidence do I need?
For m5a-6.4 SIL tenancy and support agreements: raising concerns without fear, the evidence to bring is: Policy guaranteeing no adverse action for raising concerns. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.4. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me policy guaranteeing no adverse action for raising concerns, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading