NDIS Practice Standards
Module 5A: Assistance with supported independent living
m5a-6.6 SIL tenancy and support agreements: service agreement terms for home life
Clause and reference m5a-6.6, our reference for this requirement in the NDIS Practice Standards and Quality Indicators
The requirement
Each participant is supported to have a written service agreement covering: how concerns about their home are raised and addressed; how conflicts with co-tenants are managed; how changes in circumstances or support needs are agreed and communicated; how vacancies are filled with regard to each participant's needs, preferences and situation; how behaviours of concern that may put tenancies at risk are managed, where relevant; and how visitors are welcomed and supported safely without unnecessary restrictions.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Practice Standards on the compliance desk.
The evidence to bring
- Signed SIL service agreements showing each required term
- Agreement template cross-referenced to the six required matters
- Records of visitor arrangements and any restriction with its reason
What assessors commonly find
- Visitor rules imposed house-wide without individual basis
- Agreement silent on how co-tenant conflict is handled
What evidence do I need?
For m5a-6.6 SIL tenancy and support agreements: service agreement terms for home, the evidence to bring is: Signed SIL service agreements showing each required term. It sits under Module 5A: Assistance with supported independent living and our reference for it is m5a-6.6. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me signed SIL service agreements showing each required term, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading